CNA Insurance

Insurance

• Manage an inventory of moderate to high complexity and exposure commercial workers' compensation claims following company protocols.
• Verify policy coverage, conduct investigations, develop resolution strategies, and authorize disbursements within authority limits.
• Provide exceptional customer service with timely updates and responses to insureds, claimants and business partners.
• Verify coverage, establish reserves, estimate potential claim valuation, and partner with coverage counsel on complex matters.
• Conduct investigations including obtaining documents, recorded statements, and working with experts to determine compensability and liability.
• Authorize claim disbursements, negotiate settlements, and escalate to manager as appropriate.
• Identify subrogation/salvage opportunities and potential fraud; refer to Recovery or SIU as needed.
• Achieve quality and cycle time standards, ensure proper documentation, and maintain compliance with state/local regulatory requirements.
• May mentor/coach less experienced claim professionals and perform additional duties as assigned.

Workers Compensation Claims Specialist

Actuary

• Assist in developing actuarial pricing and rating plans for CNA's Medical Professional Liability (Medical Malpractice) across multiple Healthcare products
• Collaborate with business partners and Actuarial leaders and serve as advisor to actuarial peers
• Provide actuarial analyses to influence pricing decisions and strategies
• Support determining pricing strategy for assigned area and create/modify tools/analytics as needed
• Proactively monitor profitability/reserving and claim trends for Specialty (Medical Malpractice) and share results
• Produce standard and special reports and perform additional duties as assigned
• Hybrid work schedule at CNA actuarial hub office locations

Actuarial Consultant, Medical Malpractice Pricing

Underwriter

• Owns and communicates Product Vision and Product Roadmap for commercial underwriting solutions
• Owns outcomes at the Agile Release Train (ART) level and decomposes roadmap into Program Increment (PI) work
• Collaborates with business owners, solution architects, product owners and delivery teams
• Develops benefit hypotheses and acceptance criteria; engages in portfolio-level meetings and budget insights
• Prioritizes architecture work with system architects and participates in PI ceremonies and release management
• Partners with application support to prioritize defects and user feedback; supports change management, training and communications
• Coaches and mentors Product Owners and supports development of a high-performing Product Management team
• Hybrid role based in Chicago, IL with potential remote work and travel to Chicago as needed

Product Manager – Commercial Underwriting

• Serve as customer proxy and final authority on priority, business value, and functionality for Agile development team
• Own, define and prioritize team backlog; establish story acceptance criteria and drive content via prioritized user stories
• Support one to two Agile Scrum teams on initiatives of medium to large complexity
• Attend Scrum ceremonies and ensure teams adhere to Scrum values
• Facilitate Product Backlog Refinement and help split backlog items into incremental value
• Build customer and user insights into planning and execution; obtain customer validation and accept stories
• Proactively review metrics and stakeholder feedback for continuous improvement
• Collaborate with Product Managers and other Product Owners; may work on Scaled Agile Release Train
• Hybrid role: work from Chicago office or remotely with travel to/from Chicago as needed

Product Owner – Commercial Underwriting

Consultant

• Manages an inventory of highly complex Financial Lines claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
• Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
• Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals. May perform additional duties as assigned.

Complex Claims Consultant – EPL, Private D&O, Fiduciary

Manager

Assesses disability status, makes recommendations, and identifies appropriate resources.
Accountable for gathering and coordinating medical evidence for evaluation of functionality and makes assessments on restrictions and limitations and assigns length of disability.
Consults on case management issues in area of specialty and applies effective case management interventions.
Collaborates with medical and other providers to ensure appropriate treatment and return to work.
Facilitates job modifications when appropriate and educates involved parties regarding claims process and functionality as it relates to job requirements.
Documents according to jurisdictional, departmental and or accreditation requirements.

Specialty Case Manager

IT Support

• Individual contributor leading technology architecture for User Experience and scalable Design System
• Align business strategy with technology vision and influence senior leadership
• Establish portfolio-level epic backlog and drive architectural advancement through enablers
• Assess portfolio-level epics and define solution direction; create technical blueprints and guiding principles
• Align portfolio architecture with enterprise architecture initiatives and evaluate emerging technologies
• Improve architectural practices, manage technical debt, and create architectural standards
• Maintain conceptual overview of portfolio including application inventory and risk scores
• Support and coach System Architects; may perform additional duties as assigned

Enterprise Architect – User Experience

Compliance

Manages the Corporate Compliance Sanctions Program – ensuring ongoing compliance with all applicable sanctions-related laws and regulations.
Develops, interprets, implements, and administers compliance policies, procedures, and practices to ensure effective risk mitigation across business areas.
Promotes and sustains a compliance culture through effective communication and collaboration with senior management, business partners and key stakeholders across business areas and disciplines.
Ensures effective oversight and business unit adherence to sanctions-related policies, procedures, and guidelines.
Develops and implements a technology roadmap to enhance the Sanction Program’s capabilities.
Drives business unit efforts to resolve identified internal and/or external compliance issues and assesses the effectiveness of mitigation efforts.
Ensures organizational compliance with regulations and regulatory reporting requirements.
Oversees and continuously collaborates with business areas to improve due diligence and sanctions screening procedures.
Proactively monitors the regulatory environment including compliance developments, trends and challenges for the enterprise and individual business areas.
Investigates and resolves complex compliance problems and responds to questions from internal sources and regulatory agencies.
May perform additional duties as assigned.

Director, Regulatory Compliance Consulting – Sanctions

Large Account Primary Casualty Underwriter responsible for management, business development, growth and profitability of a book of Large Account Casualty business.
Emphasis on new business production of risk management primary casualty accounts using Standard Lines operating model.
Use internal and external data to make risk decisions and manage assigned book profitably.
Review applications and financials, price risk using predictive tools, analyze coverages, complete underwriting write ups, adhere to guidelines and state regulations.
Manage portfolio to achieve premium, profitability, retention, product mix and new business goals.
Develop producer relationships, use SalesForce, build pipeline, identify cross-sell opportunities, and collaborate across enterprise.

Underwriting Consulting Director – National Accounts, Casualty

Underwriting Associate, Middle Market

• Officer position responsible for providing overall underwriting excellence through management for the commercial middle markets technology P&C book of business through the Midwest and South territories.
• Ensures effective management and implementation of strategic objectives and policies for a product line or segment, in accordance with the company's strategic plans.
• CNA’s Technology Segment is composed of specialized coverage such as; Tech E&O, CNA NetProtect as well as CNA’s traditional domestic property and casualty lines.
• Appetite focuses on the technology segment defined as; Software/Hardware Manufacturing, Programmers, Information Technology Consultants, Telecommunications Service Providers, ISP, ASP across both Small (under $100 Million) and large businesses (up to $2.5 Billion) with both domestic and foreign exposures.
• The successful candidate will have the ability to lead a team of underwriters in a territory and drive business strategy and production through deep industry relationships, sales and marketing combined with a strong background in working with complex underwriting issues focused on information assets, intellectual property, and computer resources.
• Further, candidates will have a track record in progressive underwriting success within a carrier and/or broker environment focused on, technology solutions; Ideally, a mix of experience across commercial middle markets Property & Casualty, Errors & Omissions and Professional Liability products.
• Essential Duties & Responsibilities Implements strategic objectives, underwriting strategies and best practices with substantial impact on the short-term success of a product line or segment.
• Ensures the achievement of continued profitability, growth and/or operational efficiencies for a product line or segment through assessment of risk tolerance, market appetite and emerging risk issues.
• Evaluates underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational, planning and product reviews.
• Provides results to members of the underwriting management team and develops plans to resolve issues.
• Monitors the usage and profitability of alternative pricing programs.
• Drives adherence to underwriting authority delegation, audit criteria and catastrophe management for a product line or segment.
• Collaborates with business partners in Risk Control, Actuarial, Claim, Worldwide Operations and Compliance to address governance and compliance issues related to underwriting practices.
• Provides guidance and direction in the development of underwriting and training tools.
• May lead, direct and have full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with strategic direction.
• May take lead responsibility for the development of underwriting strategies and position papers for emerging issues when assigned.
• May maintain relationships with branches, brokers, agents and customers to assess risk tolerance, market appetite and emerging issues.

AVP, Underwriting Technology, P&C

Product Manager

• Supports one to two Agile Scrum teams on initiatives of medium to large complexity
• Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories, obtains customer validation and accept stories, ensuring that the solution effectively addresses overall program priorities.
• A thought leader in Scrum ceremonies (such as daily standups, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the Scrum Master, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering high quality solutions.
• Fosters an environment of continuous improvement / learning.
• Leading by example, facilitates Product Backlog Refinement including reviewing and updating backlog item definition and developing acceptance criteria and value statements, providing information to the team so they can establish technical feasibility and scope estimates, analyzing ways to split backlog items into smaller chunks of incremental value, helping to inform the enablers required to support new features and capabilities, and establishing their capacity allocation.
• Builds customer and user insights into all stages of the Scrum planning and execution process, ensuring the continuous validation of stories with Customers and business users.
• Proactively analyzes metrics, and recommends changes to the product based on data from feedback loops
• Inspire and motivate a team where the members constructively challenge each other, have a sense of ownership, and advocate for the right long-term decision making.
• Builds a trusting and safe environment within the team, customers, and other stakeholders.
• May collaborate with Product Managers and other Senior Product Owners and other Product Owners, to ensure Stories align to value, goals and objectives of overall program priorities.
• May perform additional duties as assigned.

Senior Product Owner

General Counsel

• Develops, revises, and maintains policy forms and endorsements for all CNA Specialty product lines, with emphasis on Financial Lines Cyber, E&O and Media products, and with the ability to support other segments as needed
• Oversees product through its lifecycle to meet market demands, regulatory environment, and underwriting staff
• Provides counsel to underwriters and product leaders on drafting policy forms and endorsements to meet objectives and regulatory requirements
• Advises on coverage interpretations to assist Underwriting and Legal with external partner/customer issues
• Reviews and approves product-related marketing material, risk management presentations and articles
• Interfaces with Marketing, Compliance, Legal, and Communications as appropriate
• Monitors state/federal legislative and regulatory activity and industry developments impacting product lines
• Participates in insurance product-related training and onboarding of underwriters and other personnel
• May perform additional duties as assigned.

Product Regulatory Senior Counsel, Cyber/E&O

Director

• Lead and execute a comprehensive Vulnerability Management program throughout a global technology organization, on-premises and in the cloud.
• Own and operate the enterprise vulnerability management program, including vulnerability scanning, reporting, and remediation tracking.
• Build partnerships with asset owners and managed service providers to drive vulnerability remediation, mitigation, reduce exposure and potential business impact, and ensure secure asset configuration.
• Oversee and technically validate the MSP’s delivery of vulnerability scanning and assessments using Tenable tools.
• Accountable for the vulnerability remediation process within CNA, including vulnerabilities discovered through scanning, ethical hacking, threat intelligence, application security, responsible disclosure, etc.
• Holistically own the secure configuration management process within CNA, developing secure technical specifications for technologies, assessing the environment against those specifications, and continuously improving the posture through governance and technical leadership.
• Develop enterprise policy, standards, plans, strategy, and procedures with specific regard to vulnerability management and secure configuration in alignment with business, industry, and regulatory requirements ensuring adherence across the enterprise to avoid audit findings and compliance gaps.
• Develops VM program metrics, KPIs, KRIs, and other applicable performance reporting measures to communicate risk and program effectiveness to governance and leadership.
• Perform detailed analysis of vulnerability data to identify trends, recurring issues, and systemic weaknesses, and use this analysis to prioritize remediation efforts based on risk and business impact.
• Identifies , recommends, and prioritizes appropriate measures to manage and remediate vulnerabilities and reduce potential impacts on information resources to acceptable risk tolerances.
• Successfully partners with other teams to risk assess potential impact from vulnerabilities and recommends appropriate compensating security controls.
• Mentor and develop a team of vulnerability management professionals, fostering a culture of continuous learning and operational excellence.
• Be a champion for vulnerability management and information security including broadening awareness and use of the team's services, education of security best practices and integration with other business areas.
• Lead, mentor, and develop an internal vulnerability management team (FTEs and contractors).
• Serve as primary point of contact and escalation for the MSP, holding them accountable to SLAs, quality standards, and performance metrics.
• Communicate vulnerability risks, trends, and remediation progress to senior leadership, including executives and the Board, in clear business terms.

Director of Vulnerability Management

• Performs a combination of duties in accordance with departmental guidelines: Works on highly complex underwriting risks employing diagnostic and systematic analysis to assess acceptability.
• Develops specialized endorsement language for highly complex risk.
• Determines appropriate pricing of complex risks for assigned book of business based on financial and competitive analysis in line with compliance requirements and with little oversight needed from superiors.
• Makes recommendations on underwriting policy and pricing strategy.
• Analyzes quality, quantity, and profitability of highly complex risks underwritten; prepares and presents reports to management.
• Markets products and services through agencies or through the brokerage community and makes field visits.
• Develops and maintains agency and/or broker relationships with large producers within the assigned territory to reach positive and profitable outcomes on complex, high-risk business.
• Keeps current on state/territory issues and regulations, industry activity and trends.
• May participate in industry trade groups.
• Mentors and guides less experienced underwriters and assists in the development of underwriting training.
• Utilizes advanced functionality in relevant CNA systems to perform day-to-day activities.
• Responsible for special underwriting projects and presentations.

Underwriting Consultant, Commercial Construction P&C

• Performs routine selection, evaluation, and pricing of the least complex risks under designated authority and established procedures
• Assists underwriters by communicating with agencies on routine matters
• Requests underwriting and/or state mandated requirements, based on guidelines
• Performs data entry of insurance application, including verification of information provided and compliance to state requirements
• Issues and assembles policies upon receipt of underwriter approval
• Upon request from underwriters, processes cancellations, declinations and reissues of policies
• Upon request from underwriters, may review underwriting requirements and may recommend acceptance or denial utilizing preset procedures
• May provide assistance and/or training to other Underwriting Technicians
• May assist in special project work
• May update the underwriting system

Underwriting Technician, Public Management Liability

• This Outsourced Services Consultant supports the Corporate Services team by managing day-to-day operations and vendor relationships across services such as travel, corporate cards, mailroom, records management & fleet.\n• This role is responsible for monitoring and responding to inquiries from shared inboxes, ensuring timely and accurate communication with internal stakeholders and external vendors.\n• The role also involves invoice reconciliation, reporting, content management for internal tools, and supporting process improvements to enhance service delivery and operational efficiency.\n• Essential Duties & Responsibilities: manages relationships for travel, corporate cards, mailroom operations, records management, fleet & office supplies.\n• Serves as the primary point of contact for managing shared inboxes related to Corporate Services functions, ensuring timely and accurate responses to inquiries.\n• Evaluates program goals set by leadership and ensures alignment with policies; communicates updates to vendors and stakeholders.\n• Works with internal departments and external vendors to settle vendor payments and reconciliations.\n• Reconciles and approves final billings from outsourced providers; coordinates reports for chargebacks.\n• Delivers reporting to leadership on vendor performance and opportunities for improvement.\n• Analyzes data to identify trends, efficiency opportunities, and cost savings.\n• Maintains content in Travel Management tool and intranet; communicates process changes.\n• Builds and maintains relationships with vendors; communicates program updates to employees.\n• May perform additional duties as assigned.

Outsourced Services Consultant

• Manages an inventory of highly complex Financial Lines claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.\n• Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.\n• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.\n• Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.\n• Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.\n• Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.\n• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.\n• Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.\n• Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.\n• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.\n• Mentors, guides, develops and delivers training to less experienced Claim Professionals.\n• May perform additional duties as assigned.