Operations and Service Coordinator
Renuity
Outsourced Services Consultant
CNA Insurance
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $54,000 - $103,000 per year
Job Level
Mid-LevelSenior
About the role
- This Outsourced Services Consultant supports the Corporate Services team by managing day-to-day operations and vendor relationships across services such as travel, corporate cards, mailroom, records management & fleet.\n
- This role is responsible for monitoring and responding to inquiries from shared inboxes, ensuring timely and accurate communication with internal stakeholders and external vendors.\n
- The role also involves invoice reconciliation, reporting, content management for internal tools, and supporting process improvements to enhance service delivery and operational efficiency.\n
- Essential Duties & Responsibilities: manages relationships for travel, corporate cards, mailroom operations, records management, fleet & office supplies.\n
- Serves as the primary point of contact for managing shared inboxes related to Corporate Services functions, ensuring timely and accurate responses to inquiries.\n
- Evaluates program goals set by leadership and ensures alignment with policies; communicates updates to vendors and stakeholders.\n
- Works with internal departments and external vendors to settle vendor payments and reconciliations.\n
- Reconciles and approves final billings from outsourced providers; coordinates reports for chargebacks.\n
- Delivers reporting to leadership on vendor performance and opportunities for improvement.\n
- Analyzes data to identify trends, efficiency opportunities, and cost savings.\n
- Maintains content in Travel Management tool and intranet; communicates process changes.\n
- Builds and maintains relationships with vendors; communicates program updates to employees.\n
- May perform additional duties as assigned.
Requirements
- Bachelor's degree preferred in a related discipline, or equivalent.\n
- Typically between 3 to 5 years related work experience.\n
- Experience managing corporate travel, card, fleet, & mailroom operations preferred.\n
- Strong analytical and problem-solving skills with a data-driven approach\n
- Ability to manage and prioritize multiple projects at the same time\n
- Proficiency in Microsoft Office Suite, with some Excel skills required.\n
- Excellent verbal and written communication skills, including the ability to deliver clear and compelling presentations.\n
- Strong interpersonal skills with a collaborative approach to working with internal teams and external partners.\n
- Must be able to navigate and maintain a client satisfaction posture with executive admins and executives in sometimes difficult circumstances\n
- Ability to work independently and collaboratively within the department and cross-functionally across the organization.\n
- Self-starter with independent judgment and decision-making capabilities\n
- Willingness and ability to travel up to 10% of the time.
