CNA Insurance

Administrative Assistant

• Provide proactive administrative and logistical support that enables leaders to focus on strategic priorities
• Manage complex calendars, meeting logistics, and scheduling; anticipate conflicts and resolve issues independently
• Coordinate end-to-end travel arrangements and process expense reports accurately and on time
• Draft, prepare, and distribute professional correspondence, reports, presentations, and meeting materials
• Prepare large datasets, reports, and presentation materials for senior leadership and internal or external meetings
• Maintain organized electronic files, SharePoint sites, and databases with strong version control and file hygiene
• Handle sensitive and confidential information with a high level of discretion and professionalism
• Provide timely and accurate support related to broker and agency activities, as applicable
• Update and maintain business opportunities, relationships, and reporting in Salesforce and other internal systems
• Partner with internal teams to support onboarding, changes, and agency needs
• Gather data and prepare analyses, reports, and presentations to support business unit priorities
• Serve as a reliable point of contact for leaders and internal partners, responding promptly and professionally
• Apply sound judgment and initiative to identify solutions and escalate complex issues appropriately
• Adapt effectively to changing priorities while maintaining a high standard of service and accuracy
• Assist with special projects as needed, with quality, accuracy, and timely execution
• Ensure final deliverables are complete, meet quality standards, and achieve intended outcomes
• Coordinate meetings, events, and team activities as needed
• May serve as a facilities and office liaison, including supply management, equipment coordination, and vendor support
• Process invoices, accounts payable activities, and other operational requests as required.

Administrative Assistant II, Executive Support, Data Reporting, Project Management

Underwriter

• Reviews applications and financial requirements for risks requiring complex underwriting skills
• Determines acceptability of risk in accordance with company guidelines and standards
• Determines appropriate pricing based on financial and competitive analysis in line with compliance requirements
• Prepares quotes and answers questions from agencies, policyholders or other external contacts and escalates issues to management along with proposed solutions as necessary
• Negotiates with agents to reach positive and profitable outcomes
• Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review
• Markets products and services through agencies or through the brokerage community and makes field visits
• Develops and maintains agency and/or broker relationships

Underwriting Specialist – Private, Non-Profit Management Liability

Claims Specialist

• Manages an inventory of moderate to high complexity and exposure commercial claims
• Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
• Verifies coverage and establishes timely and adequate reserves
• Conducts focused investigation to determine compensability, liability and covered damages
• Establishes and maintains working relationships with appropriate internal and external work partners
• Authorizes and ensures claim disbursements within authority limit
• Contributes to expense management by timely and accurately resolving claims
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
• Achieves quality standards on every file by following all company guidelines
• Maintains compliance with state/local regulatory requirements

Workers Compensation Claims Specialist

Actuary

• Develop and recommend actuarial pricing and rating plans of a complex nature
• Collaborate with business partners at all levels and Actuarial senior leaders
• Provide actuarial analyses and insights to support across technical and non-technical audiences and influence pricing decisions and strategies
• Establish relationships with business partners and functional subject matter experts
• Build strong relationships to influence a specific segment's strategy through actionable insights and analytics
• Monitor profitability/reserving and claim trends and share results with recommendations
• Provide guidance to less experienced team members and manage projects as needed
• Stay up to date in actuarial expertise and industry trends

Senior Actuarial Consultant – Pricing

• Perform a combination of duties in accordance with departmental guidelines
• Work on highly complex underwriting risks employing diagnostic and systematic analysis to assess acceptability
• Develop specialized endorsement language for highly complex risk
• Determine appropriate pricing of complex risks for assigned book of business based on financial and competitive analysis
• Make recommendations on underwriting policy and pricing strategy
• Analyze quality, quantity, and profitability of highly complex risks underwritten and prepare reports to management
• Market products and services through agencies or brokerage community and make field visits
• Develop and maintain agency and/or broker relationships with large producers to reach positive outcomes on complex business
• Keep current on state/territory issues and regulations, industry activity and trends
• Mentor and guide less experienced underwriters and assist in the development of underwriting training

Underwriting Consultant – Construction Umbrella, Excess

Vice President

• Provides overall leadership and direction for loss cost management, and major case oversight and outcome for the Workers Compensation line of business.
• Drives implementation of strategic and operational priorities with significant impact on the short-term success of (technical) claims management for the Workers Compensation line of business to achieve superior total claim outcomes.
• Provides expert level technical oversight of high exposure claims to ensure files are investigated, evaluated, reserved and managed in a timely manner.

VP, Workers Compensation

Director

• Manages a team of specialized claim professionals handling dental malpractice claims.
• Leads and communicates expectations, provides direction, and manages employee performance.
• Contributes to profitability by driving productivity and managing expenses.
• Ensures customer satisfaction by holding team accountable for quality claim service.
• Uses data analytics to monitor performance and develop operational strategies.
• Develops and maintains collaborative business partnerships.
• Communicates pertinent information and holds team meetings.

Claims Managing Director – Dental Malpractice

Data Scientist

• Collaborate with business stakeholders across underwriting, claims, actuarial, and other functions to understand business problems and translate business objectives into technical outcomes
• Leads the Agile team to define, prioritize, and sequence work from design through development and implementation
• Supports one to three Agile Scrum teams on initiatives of medium to large complexity
• Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories
• Builds customer and user insights into all stages of the Scrum planning and execution process

Senior Product Owner, Data Science

Client Services Representative

• Leads the development and execution of claim service strategies
• Serves as primary contact for assigned clients, commercial branch contacts, agents and brokers
• Provides technical, administrative, process, and marketing expertise
• Builds and maintains business relationships with clients, agents and brokers
• Collaborates with underwriting to determine claim service renewals at profitable rates
• Develops innovative new products and services based on client input
• Serves as a knowledgeable resource to both internal and external customers

Senior Client Services Manager – National Accounts

Human Resources

• Administer client’s employee leaves of absences, including FMLA, ADA accommodations, state-specific leave programs, military leave, and company-sponsored leaves
• Serve as the primary contact for employees, managers, and client’s regarding leave eligibility, processes, and timelines
• Ensure compliance with federal, state, and local leave laws and regulations
• Coordinate with payroll, benefits, and third-party leave vendors
• Track and maintain leave documentation in leave management system
• Provide timely notices, approvals, denials, and return-to-work communications
• Support the ADA interactive process and coordinate reasonable accommodations
• Maintain confidentiality of sensitive employee and medical information
• Prepare reports and metrics related to leave activity as needed
• Stay current on changes to leave laws and regulations
• Working with the HR Business Partner, assist client’s with employee relations matters, employee handbooks, assessments as needed.

HR & Leave Specialist

• Responsible for overall management, business development, analysis and monitoring of complex underwriting risks
• Works with senior management on complex underwriting risks employing advanced analysis to assess acceptability
• Develops specialized endorsement language for complex risks
• Determines appropriate pricing of complex risks for assigned book of business based on financial and competitive analysis
• Participates in the development and implementation of underwriting policy and business strategy

Underwriting Consulting Director – Commercial Construction P&C

Consultant

• Provides technical oversight of complex Workers’ Compensation claims
• Reviews and guides claim strategies, reserves, and resolution plans
• Negotiates complex settlement packages and authorizes payments
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys

Work Comp TPA Oversight Claims Consultant

Payroll

• Working collaboratively with team members, process bi-weekly/weekly/monthly payroll accurately and on time for all employees
• Administer payroll changes including new hires, terminations, promotions, bonuses, deductions, and garnishments
• Ensure ongoing compliance with federal, state, and local wage and hour regulations
• Reconcile payroll reports, identify discrepancies, and implement corrective actions
• Coordinate payroll tax filings, year-end processing (W-2s), audits, and vendor relationships
• Serve as a subject-matter resource for payroll-related employee inquiries and issue resolution
• Maintain and audit employee records within HRIS systems to ensure accuracy and compliance
• Lead onboarding and offboarding processes, ensuring timely completion of documentation and system updates
• Work with benefits team members for questions surrounding employee benefits programs, and deductions
• Manage background checks, employment verifications, and I-9 compliance

Payroll Administrator

Account Executive

• Serve as the main contact for assigned payroll clients.
• Lead client meetings and ongoing service communication.
• Build strong, trusted relationships and deliver a high-touch experience.
• Review payroll summaries, reports, and documentation prior to submission.
• Ensure payroll is accurate, compliant, and processed on time.
• Act as final checkpoint before payroll is approved.
• Oversee payroll processors supporting your client group.
• Delegate and manage workflows to ensure efficiency and quality.
• Provide guidance and support to administrative team members.
• Troubleshoot payroll discrepancies and client issues.
• Act as escalation point for complex matters.
• Lead new client onboarding through first successful payroll.
• Coordinate data collection, setup, and process alignment.
• Ensure smooth transitions for both onboarding and offboarding.

Payroll Account Executive

• Leads a team of Claims Consultants and Consulting Directors responsible for handling complex, high exposure mass tort and environmental claims.
• Delivers superior business results through effective team management and resolution of all claims activities.
• Works within broad authority limits on assignments requiring a high degree of technical knowledge.
• Accountable for driving overall results and implementing company initiatives.
• Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention.
• Provides oversight and strategic direction on claim files including analysis of complex coverage issues and litigation strategy on high exposure matters.
• Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders.
• Contributes to organizational profitability by driving productivity, managing expenses, and ensuring quality and customer service standards are met or exceeded.
• Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service.