CNA Insurance

Director

• Manages an inventory of the most complex commercial claims
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account
• Verifies coverage, sets and manages timely and adequate reserves
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages
• Drives the resolution of claims by collaborating with internal and external business partners
• Establishes and manages significant claim budgets
• Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
• Mentors, guides, develops and delivers training to less experienced Claim Professionals

Complex Claims Consulting Director

Consultant

• Manages highly complex investigations of claims.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy.
• Effectively manages loss costs and claim expenses.
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages.
• Coordinates third party recovery with subrogation/salvage unit.
• Makes recommendations on claims processes and resolution strategies to management.

Workers Compensation Claims Consultant

• Manage the most complex, highest exposure Employment Practices Liability, Private and Not-For-Profit D&O
• Manage an inventory of the most complex EPL and Private and Not-For-Profit D&O
• Ensure exceptional customer service by driving continuous improvements
• Drive the resolution of claims by collaborating with internal and external business partners
• Achieve quality standards by effectively managing each claim
• Prepare and present high profile, complex information to senior leadership, customers, counsel, and others and coordinate communication of resolution strategies

Complex Claims Consulting Director – EPL, NFP D&O

Marketing

• Promotes and sells all CNA Surety products and services
• Conducts regular sales calls to all agencies in assigned territory to manage and enhance relationships and brand loyalty with goal of increased business retainage and new premium growth
• Obtains and reports agency and market intelligence, and other market trends, in assigned territory
• Collaborates with Underwriting on market alignment, sales and marketing plans, and other opportunities with goal of premium growth in territory
• Achieves premium and growth goals for assigned territory
• Prospects for new agency appointments or other business opportunities in assigned territory
• Educates and trains agencies on automation services such as Portal/bONdLINEDirect Bill and ePay
• Monitors and reports on legislative activities that may affect operations of the company
• Assists with accounts receivable collections in the territory.

Marketing Representative – Surety

Underwriter

• Underwriting risks in a book of business
• Working within specific limits of authority on assignments requiring significant technical complexity and coordination
• Utilizing underwriting policies and guidelines, rating manual rules and insurance laws and regulations
• Emphasizing new business production for highly complex monoline Equipment breakdown accounts
• Driving business results through strong sales, face-to-face marketing and relationship building skills with external Brokers, Agents and Producers
• Mentoring and guiding less experienced underwriters
• Responsible for special underwriting projects and presentations

Underwriting Consultant, Equipment Breakdown/Property

Payroll

• Working collaboratively with team members, process bi-weekly/weekly/monthly payroll accurately and on time for all employees
• Administer payroll changes including new hires, terminations, promotions, bonuses, deductions, and garnishments
• Ensure ongoing compliance with federal, state, and local wage and hour regulations
• Reconcile payroll reports, identify discrepancies, and implement corrective actions
• Coordinate payroll tax filings, year-end processing (W-2s), audits, and vendor relationships
• Serve as a subject-matter resource for payroll-related employee inquiries and issue resolution
• Maintain and audit employee records within HRIS systems to ensure accuracy and compliance
• Lead onboarding and offboarding processes, ensuring timely completion of documentation and system updates
• Work with benefits team members for questions surrounding employee benefits programs, and deductions
• Manage background checks, employment verifications, and I-9 compliance
• Work with multiple managers to provide feedback on disciplinary issues, documentation and terminations involving employee relations matters
• Assist Human Resource Business Partner with investigations and ADA accommodations
• Assist with interpretation and consistent application of HR policies and procedures

HR Coordinator – Payroll Administrator, ML

Human Resources

• Administer client’s employee leaves of absences, including FMLA, ADA accommodations, state-specific leave programs, military leave, and company-sponsored leaves
• Serve as the primary contact for employees, managers, and client’s regarding leave eligibility, processes, and timelines
• Ensure compliance with federal, state, and local leave laws and regulations
• Coordinate with payroll, benefits, and third-party leave vendors
• Track and maintain leave documentation in leave management system
• Provide timely notices, approvals, denials, and return-to-work communications
• Support the ADA interactive process and coordinate reasonable accommodations
• Maintain confidentiality of sensitive employee and medical information
• Prepare reports and metrics related to leave activity as needed

Leave of Absence, HR Administrator

Claims Specialist

• Manages an inventory of moderate to high complexity and exposure commercial claims.
• Provides exceptional customer service by interacting professionally.
• Verifies coverage and establishes timely reserves by reviewing policy language.
• Conducts investigations to determine compensability and liability.
• Establishes and maintains working relationships with internal and external partners.
• Authorizes claim disbursements within authority limit.

Workers Compensation Claims Specialist

Actuary

• Assists in developing actuarial reserve strategies for Workers Compensation and Commercial Auto
• Collaborates with business partners and Actuarial leaders
• Serves as an advisor to Actuarial peers by providing actuarial analyses to influence reserving decisions
• Participates in the Actuarial Education Program

Actuarial Consultant – Reserving

Manager

• Manages the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction.
• Sets direction and establishes performance goals including stretch goals and communicates progress, addressing issues that impact service provided by the teams.
• Establishes and maintains strong working relationships with internal and external customers and assists subordinates in resolving high visibility problem cases or issues.
• Generates ideas for process and technology improvements within and across businesses and implements change.
• Prepares high level cost benefit analysis.
• Makes decisions utilizing data management tools and key metrics to ensure business alignment and commitment and growth objectives are met.

General Manager – Large Casualty

• Manages an inventory of moderate to high complexity and exposure commercial claims
• Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language
• Conducts focused investigation to determine compensability, liability and covered damages
• Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts
• Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim
• Contributes to expense management by timely and accurately resolving claims
• Achieves quality standards on every file by following all company guidelines
• Maintains compliance with state/local regulatory requirements
• May serve as a mentor/coach to less experienced claim professionals