CNA Insurance

Consultant

• Own the product vision and roadmap for digital collaboration services
• Guide engineering direction (MSP-led execution) across Teams, SharePoint Online, OneDrive, Power Platform, Power BI, and Copilot—ensuring solutions are secure, scalable, and operationally ready
• Provide platform leadership for legacy services (e.g., Lotus Notes, ShareFile): oversee lifecycle management, risk reduction, and roadmap planning for rationalization/migration where appropriate
• Drive AI enablement and Microsoft Copilot adoption, partnering with AI & Digital Enablement, Architecture, and Information Security to prioritize use cases, readiness, governance, and measurement
• Advise business and technology leaders on upcoming Microsoft capabilities, roadmap changes, and adoption opportunities; proactively plan for platform changes and deprecations
• Ensure reliability and user experience by overseeing MSP delivery against SLAs and leading continuous improvement (automation, self-service, knowledge management)
• Lead technical escalations: guide troubleshooting, root-cause analysis, and prevention of recurring incidents across both modern and legacy platforms
• Partner cross-functionally with Security, Legal/eDiscovery, HR, and business stakeholders to ensure governance, compliance, and secure collaboration practices
• Drive change enablement through communication plans, training and adoption programs, and stakeholder engagement aligned to business outcomes

Digital Collaboration Services Consultant

Engineer

• Work directly with MSP engineers to execute platform work.
• Guide engineering and operations for Linux/UNIX and Windows Server.
• Own technical patterns and guardrails for Terraform modules and Ansible playbooks.
• Drive automation strategy to reduce toil in provisioning and configuration.
• Lead the technical design and validation for lifecycle upgrades.
• Provide SME guidance for private cloud compute platforms.
• Ensure technical requirements for accurate CMDB representation are defined.
• Identify practical AI use cases that reduce toil and improve MTTR.

Senior Compute Engineer

Underwriter

• Applies senior level knowledge and expertise of compliance to implement the compliance risk system
• Develops and maintains all necessary compliance policies and procedures for organizational area
• Directs the development and implementation of compliance programs, mechanisms, reports and protocols
• Investigates and resolves complex compliance problems
• Communicates with functional area management regarding compliance and risk culture

Compliance Consulting Director – Commercial P&C Underwriting

Procurement

• Responsible for identifying, designing, and implementing sourcing solutions for IT Security, HR, and Professional Services sourcing categories
• Partners with business leaders on all phases of sourcing and contracting from project planning through execution
• Develops and drives negotiating sourcing strategies across assigned business units and categories
• Builds strategic relationships with business leaders and external suppliers/agencies to drive results and influence business decisions

Strategic Sourcing Director, IT and Professional Services

Claims Specialist

• Manage an inventory of low to moderate complexity commercial claims
• Investigate and resolve claims by verifying policy coverage
• Communicate regularly with customers and insureds, providing updates

Workers Compensation Claims Representative

• Manages an inventory of highly complex commercial claims with large exposures that require a high degree of technical expertise and coordination
• Ensures exceptional customer service by managing all aspects of the claim
• Verifies coverage and establishes timely and adequate reserves
• Leads focused investigation to determine compensability, liability and covered damages
• Collaborates with internal and external business partners to develop, own and execute a claim resolution strategy
• Establishes and manages claim budgets by achieving timely claim resolution
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences
• Keeps leadership informed of significant risks and losses
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
• Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Major Litigation Unit Claims Consultant

• Performs underwriting analysis and documentation to determine acceptability of risk in accordance with company guidelines and standards for renewal and new business within assigned Letter of Underwriting Authority.
• Handles endorsement requests within delegated authority.
• Refers endorsements outside of authority to underwriter with recommended action.
• Handles assigned renewal book within assigned authority and demonstrates the ability to triage renewal applications/specs and formulate next steps for the underwriter with outlined changes or points of attention for accounts outside authority.
• Works as a liaison within the Underwriting Hub or across CNA to resolve issues (billing and collections, risk control, underwriting guidance from cabinet members, line of business, underwriting services subject matter experts).
• Documents assigned files ensuring completeness, compliance, and quality (correspondence, proposals, endorsements, cancellations, etc.).
• Executes on advanced pricing strategy (i.e. business unit pricing tools) on behalf of the Underwriter in compliance with regulatory and CNA specific underwriting strategies and demonstrates ability to document pricing rationale.
• Completes quote proposals and negotiates with external partners within assigned authority.
• Leveraged as the first-line point of contact to the producers/customers on account related matters while proactively identifying opportunities for up sell or account rounding.
• Expert on systems and workflows. Serves as a resource to others (train, problem solver, coach) and conduit for feedback to internal underwriting partners.
• Keeps current on line of business strategy, state/territory issues, regulations and trends.

Underwriting Associate – Underwriting Hub

Business Operations

• Leads the development and compliance of policies and procedures for the business
• Understands the business needs and consults with business leaders in planning projects
• Provides complex analysis and decision support to deliver on key business priorities
• Collaborates with multiple disciplines to gather information and make recommendations
• Responsible for defining process performance measures and advises operational reporting group
• Develops and leads process-related training programs
• Evaluates alternatives and external training
• Responsible for building and maintaining centralized processing documentation
• Acts as business project manager for large process improvement projects
• Prepares operations, finance and statistical reports using relevant internal and external data

Senior Business Process Consultant

Data Analyst

• Design, analyze, and model moderately complex organizational data to deliver business insights that drive strategy execution, operational accountability, and growth within a business area
• Support initiatives to implement automated scorecards, AI enabled insights, and individual account scenario analysis tools that enable underwriters in planning and executing CNA’s global underwriting strategies
• Partner closely with Underwriting and business leaders to translate objectives into actionable analytics, BI solutions, and performance metrics
• Perform moderately complex analytical and statistical modeling to quantify business performance, evaluate operational changes, and support decision-making
• Communicate findings and make recommendations to management
• Design and build BI dashboards and reporting solutions that translate business objectives into meaningful metrics and support ongoing performance management and accountability

Data Analytics Consultant – Portfolio Management

Insurance

• Lead complex investigations into fraud, waste, and abuse within Long Term Care insurance operations
• Safeguard the integrity of claims processes by applying deep analytical expertise to detect emerging fraud patterns
• Analyze operations and other data to prepare and present reports to management and make recommendations
• Collaborate with internal and external partners to develop advanced fraud detection methodologies
• Mentor junior analysts and contribute to continuous improvement of fraud prevention strategies

Senior Fraud Analyst – Long-Term Care Insurance

• Manages a staff of Underwriting Associates
• Executes the underwriting life cycle from pre-submission through binding
• Achieves business results of a renewal book of business through rate achievement, retention, profitability, analysis, and portfolio management
• Collaborates with stakeholders such as regional/territory management, Operations, UW Shared Services for process enhancements and efficiencies

Underwriting Associate Manager – Commercial Construction

• Build and enhance dashboards and reporting that drive clarity around staffing needs, trends, variances, and performance.
• Translate complex data into clear insights and recommendations for leaders and stakeholders.
• Maintain/Enhance staffing models (Forecasting/Capacity) and resource optimization strategies across multi‑channel, multi‑skill environments.
• Support workforce redesign initiatives including staffing mix optimization, skill‑based routing, and future‑state operating models.
• Lead end‑to‑end consulting engagements including scope definition, delivery, and execution.
• Present findings, communicate risks, and provide guidance to leaders at all levels.
• Recommend and implement enhancements related to WFM tools, routing logic, analytics platforms, and workforce processes.
• Identify automation opportunities to streamline forecasting, scheduling, and reporting practices.
• Support the rollout of new systems, ensuring adoption and effective change management.

Senior Workforce Management Consultant

• Reviews applications and financial requirements to determine acceptability of risk
• Manages assigned portfolio to achieve gross written premium and profitability goals
• Develops and implements distributor specific plans and monitors performance

Underwriting Consultant, Middle Market

Manager

• Under general direction manages a team of claims professionals for a specific line of business
• Oversees all claim resolution activities of the team to ensure accurate and timely disposition of claims
• Contributes to achievement of customer satisfaction targets by ensuring quality, service and cycle time standards are met or exceeded
• Ensures established claim handling protocols are followed by maintaining appropriate file engagement
• Recognizes trends and implements improvement opportunities by monitoring team performance, reviewing data analytics
• Contributes to achievement of department budget and effectively manages expenses associated with claims resolution
• Builds and maintains collaborative relationships with internal and external work partners
• Communicates and shares pertinent and timely information to employees
• Maintains compliance with state/local regulatory requirements by following company guidelines
• May participate in or lead project teams.

General Liability & Commercial Auto Claims Manager

• Conduct regular underwriting audits of multiline Delegated Underwriting Authority business
• Assess underwriting quality by reviewing files for selection, quoting, pricing, and compliance with corporate underwriting guidelines
• Prepare detailed reports on audit findings
• Collaborate with Delegated Underwriting Authority and Business Unit liaisons
• Support audit-related projects
• Partner with the Audit Leader and team members to enhance underwriting quality assurance
• Contribute to the development and refinement of corporate underwriting guidelines