Claims Managing Director – Dental Malpractice

CNA Insurance

Managing Director overseeing a specialized team handling dental malpractice claims at CNA. Driving productivity and ensuring customer satisfaction through leadership and analytics.

Posted 5/13/2026full-timeChicago • Illinois, Massachusetts, New Jersey, New York • 🇺🇸 United StatesLead💰 $188,500 - $267,500 per yearWebsite

About the role

Key responsibilities & impact

Manages a team of specialized claim professionals handling dental malpractice claims.
Leads and communicates expectations, provides direction, and manages employee performance.
Contributes to profitability by driving productivity and managing expenses.
Ensures customer satisfaction by holding team accountable for quality claim service.
Uses data analytics to monitor performance and develop operational strategies.
Develops and maintains collaborative business partnerships.
Communicates pertinent information and holds team meetings.

Requirements

What you’ll need

Bachelor’s degree with Master’s preferred or equivalent experience
Typically a minimum of ten years of related work experience
Three years of management experience preferred
Thorough knowledge of the insurance industry and the organization's products, policies and procedures.
Ability to effectively recruit, lead, coach, develop and retain talented claim professional and/or managers.
Advanced technical expertise in a specialized or highly complex line of business, business management acumen, investigation and claims resolution experience, expert knowledge claims principles, practices and procedures.
Ability to solve complex issues with a sense of urgency.
Excellent communication skills and customer service experience.
Demonstrated knowledge and understanding of when and how to extract insights from metrics to make informed business decisions.
Ability to model CNA's leadership behaviors.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsclaims resolutionbusiness managementclaims principlesclaims practicesclaims procedures

Soft Skills

leadershipcommunicationcustomer servicecoachingproblem-solvingcollaboration

Certifications

Bachelor’s degreeMaster’s degree