Senior Client Services Manager – National Accounts

CNA Insurance

Client Services Manager overseeing claim service strategies for national accounts at CNA. Building strong client relationships and ensuring successful account renewals across multiple locations.

Posted 5/13/2026full-timeIllinois, Massachusetts, Minnesota, Pennsylvania • 🇺🇸 United StatesSenior💰 $72,000 - $141,000 per yearWebsite

About the role

Key responsibilities & impact

Leads the development and execution of claim service strategies
Serves as primary contact for assigned clients, commercial branch contacts, agents and brokers
Provides technical, administrative, process, and marketing expertise
Builds and maintains business relationships with clients, agents and brokers
Collaborates with underwriting to determine claim service renewals at profitable rates
Develops innovative new products and services based on client input
Serves as a knowledgeable resource to both internal and external customers

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
Typically a minimum of five to eight years experience in claims or third party administration or insurance operations
Claim management experience preferred
Applicable certifications preferred such as CPCU, ARM, AIC, etc.

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcommunicationrelationship buildingcollaborationtechnical expertiseadministrative expertiseprocess expertisemarketing expertise

Certifications

CPCUARMAIC