Workers Compensation Claims Specialist

CNA Insurance

Manage commercial claims with moderate to high complexity at CNA, ensuring quality customer service and compliance with insurance regulations. Collaborate with internal and external partners to resolve claims effectively.

Posted 5/15/2026full-timeNew York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $54,000 - $103,000 per yearWebsite

About the role

Key responsibilities & impact

Manages an inventory of moderate to high complexity and exposure commercial claims
Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
Verifies coverage and establishes timely and adequate reserves
Conducts focused investigation to determine compensability, liability and covered damages
Establishes and maintains working relationships with appropriate internal and external work partners
Authorizes and ensures claim disbursements within authority limit
Contributes to expense management by timely and accurately resolving claims
Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
Achieves quality standards on every file by following all company guidelines
Maintains compliance with state/local regulatory requirements

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum four years of relevant experience, preferably in claim handling
Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Professional designations are a plus (e.g. CPCU)
Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
Strong work ethic, with demonstrated time management and organizational skills
Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions
Demonstrated investigative experience with an analytical mindset and critical thinking skills
Demonstrated ability to value diverse opinions and ideas.

Benefits

Comp & perks

Comprehensive and competitive benefits package to help achieve physical, financial, emotional and social wellbeing goals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementcoverage verificationinvestigationsubrogationfraud detectionexpense managementclaim disbursementanalytical skillsproblem solvingdecision making

Soft Skills

customer serviceprofessional communicationrelationship buildingtime managementorganizational skillsindependent judgementcritical thinkingvaluing diverse opinions

Certifications

Bachelor's DegreeInsurance Adjuster LicenseCNA Claim Training ProgramCPCU