Complex Claim Director – Mass Tort Unit

CNA Insurance

Lead a team of Claims Consultants managing complex mass tort and environmental claims at CNA. Oversee performance, provide strategic direction, and ensure high quality claim service.

Posted 4/23/2026full-timeChicago • Colorado, Illinois, Kentucky, Massachusetts, New York • 🇺🇸 United StatesLead💰 $147,000 - $241,500 per yearWebsite

About the role

Key responsibilities & impact

Leads a team of Claims Consultants and Consulting Directors responsible for handling complex, high exposure mass tort and environmental claims.
Delivers superior business results through effective team management and resolution of all claims activities.
Works within broad authority limits on assignments requiring a high degree of technical knowledge.
Accountable for driving overall results and implementing company initiatives.
Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention.
Provides oversight and strategic direction on claim files including analysis of complex coverage issues and litigation strategy on high exposure matters.
Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders.
Contributes to organizational profitability by driving productivity, managing expenses, and ensuring quality and customer service standards are met or exceeded.
Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service.

Requirements

What you’ll need

Bachelor’s degree.
JD, Master’s degree, or equivalent experience preferred.
Typically a minimum of ten years of related work experience, with three years of management experience preferred.
Advanced technical expertise in general liability claims, with deep knowledge of mass tort, sexual abuse and latent/legacy exposures.
Strong understanding of general liability policy forms and coverage issues, including: allocation, number of occurrences, and trigger theories.
Demonstrated ability to lead, coach, develop and retain highly skilled claim professionals in a complex and evolving claim environment.
Excellent judgment and decision‑making skills, with the ability to assess and manage large‑scale severity and uncertainty.
Expert knowledge of claims principles, practices and procedures including investigation, negotiation and resolution.
Ability to solve complex issues with a sense of urgency; utilizes all available resources to make informed decisions.
Ability to effectively interact and collaborate with all levels of CNA's internal and external business partners.
Excellent communication skills, with demonstrated ability to succinctly present to senior management.
Demonstrated knowledge and understanding of when and how to extract insights from metrics to make informed business decisions.
Ability to creatively and effectively manage through ambiguous and challenging business problems, lead through change and take appropriate levels of risks.
Adaptable and able to effectively lead through change.
Knowledge of Microsoft Office Suite and other business-related software.

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

general liability claimsmass tortsexual abuse exposureslatent exposuresclaims principlesinvestigationnegotiationresolutioncoverage issuesdecision-making

Soft Skills

leadershipcoachingemployee engagementjudgmentproblem-solvingcollaborationcommunicationadaptabilitystrategic directionperformance management

Certifications

Bachelor's degreeJDMaster's degree