CNA Insurance

Client Services Representative

• Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA.
• Provides technical, administrative, process, and marketing expertise.
• Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals.
• Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals.
• Leads development, delivery and evaluation of client service goals
• Develops innovative new products and services based on client input and profitability goals.

Client Services Manager – National Accounts

Underwriter

• Leads and directs an underwriting group and is accountable for business results through overall management, profitability, and business development of a book of business
• Directs the work activities and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction
• Onboards, trains, coaches, leads and develops underwriters and participates in the development of underwriting training and accountable for granting underwriting authority
• Participates with senior management in the development and implementation of underwriting policy, marketing and business strategy; responsible for reviewing and approving referrals within authority
• Drives regional and business unit initiatives and strategies and holds underwriting team accountable for execution; develops and implements operating plans for enhancing the business and meeting strategic objectives
• Reviews and directs the application of underwriting policy and pricing for all risks within an assigned book of business for new and renewal business; drives adherence to documentation and referral standards and completes file reviews to drive continuous improvement in underwriting quality
• Market products and services through agencies or through the brokerage community
• Develops and maintains agency and/or broker relationships to ensure positive and profitable outcomes
• Reports business progress to senior management
• Keeps current on state/territory issues and regulations, industry activity and trends
• May represent the company in industry trade groups

Underwriting Director – Commercial Construction P&C

Administrative Assistant

• Provide proactive administrative and logistical support that enables leaders to focus on strategic priorities.
• Manage complex calendars, meeting logistics, and scheduling; anticipate conflicts and resolve issues independently.
• Coordinate end-to-end travel arrangements and process expense reports accurately and on time.
• Draft, prepare, and distribute professional correspondence, reports, presentations, and meeting materials.
• Prepare large datasets, reports, and presentation materials for senior leadership and internal or external meetings.
• Maintain organized electronic files, SharePoint sites, and databases with strong version control and file hygiene.
• Handle sensitive and confidential information with a high level of discretion and professionalism.
• Provide timely and accurate support related to broker and agency activities, as applicable.
• Update and maintain business opportunities, relationships, and reporting in Salesforce and other internal systems.
• Partner with internal teams to support onboarding, changes, and agency needs.
• Gather data and prepare analyses, reports, and presentations to support business unit priorities.
• Serve as a reliable point of contact for leaders and internal partners, responding promptly and professionally.
• Apply sound judgment and initiative to identify solutions and escalate complex issues appropriately.
• Adapt effectively to changing priorities while maintaining a high standard of service and accuracy.
• Assist with special projects as needed, with quality, accuracy, and timely execution.
• Ensure final deliverables are complete, meet quality standards, and achieve intended outcomes.
• Coordinate meetings, events, and team activities as needed.
• May serve as a facilities and office liaison, including supply management, equipment coordination, and vendor support.
• Process invoices, accounts payable activities, and other operational requests as required.

Administrative Assistant II, Executive Support, Data Reporting, Project Management

Manager

• Assesses disability status, makes recommendations and identifies appropriate resources.
• Accountable for gathering and coordinating medical evidence for evaluation of functionality and makes assessments on restrictions and limitations and assigns length of disability.
• Consults on case management issues in area of specialty and applies effective case management interventions.
• Collaborates with medical and other providers to ensure appropriate treatment and return to work.
• Facilitates job modifications when appropriate and educates involved parties regarding claims process and functionality as it relates to job requirements while remaining externally focused.
• Addresses causality and refers to appropriate medical expertise.
• Documents according to jurisdictional, departmental and accreditation requirements.

Specialty Nurse Case Manager

Data Analyst

• Perform a combination of duties in accordance with departmental guidelines.
• Perform moderately complex modeling for the purpose of quantifying the performance of the business area and evaluating operational changes.
• Report findings to senior consultants and may make recommendations to management.
• Interpret data and identify relevant analyses; Monitor trends over time and provide actionable insights that support the active management of the business area.
• Determine possible solutions using technical experience, judgment, and precedents.
• Build dashboards (using excel and/or Proprietary Software) and prepare reports for Senior Consultants and/or Management.
• Identify opportunities to leverage new IT solutions in support of analytics and reporting objectives.
• Respond to and fulfill adhoc data requests.

Data Analytics Consultant

• Design and analyze moderately complex organizational data to deliver business insights
• Perform data validation, UAT support, dashboard QA
• Prepare standard commentary for leadership and underwriting partners
• Assist with the building of dashboards and preparation of reports
• Provide quantitative support to interpret and model data

Data Analytics Analyst – Portfolio Management

Consultant

• Manage an inventory of highly complex commercial claims
• Ensure exceptional customer service by managing all aspects of the claim
• Lead focused investigation to determine compensability, liability and covered damages
• Resolve claims by collaborating with internal and external business partners
• Establishes and manages claim budgets by achieving timely claim resolution

Complex Claims Consultant – Medical Malpractice

Financial Planning and Analysis

• Manages a team of claims professionals handling Public D&O and Financial Institutions E&O and D&O claims
• Contributes to organizational profitability by driving productivity and managing expenses
• Ensures customer satisfaction with high-quality and timely claim service
• Regularly uses data analytics to monitor team performance
• Develops and maintains collaborative business partnerships

Complex Claim Director – Financial Lines, Public D&O

Account Manager

• Supports and manages a book of business consisting primarily of small-to-mid-size employer groups.
• Serves as the primary point of contact for assigned clients and their employees.
• Performs analytical and operational functions necessary to deliver accurate, timely, and cost-effective benefit solutions.
• Leads the annual renewal process for assigned clients.
• Collaborates with carriers and benefit providers to obtain accurate and competitive quotes for benefits.
• Prepares comprehensive executive summaries for clients.
• Plans and coordinates open enrollment meetings for clients and their employees.
• Provides ongoing, year-round support to clients and their employees for benefits-related inquiries and service needs.
• Develops and executes strategies to retain existing clients and identify opportunities for account expansion.
• Generates and delivers reports that detail benefit plan performance, utilization trends, and cost insights.

• Manages highly complex investigations of claims including coverage issues, liability, compensability and damages.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy.
• Effectively manages loss costs and claim expenses.
• Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling of highly complex claims.
• Keeps current on state/territory regulations and issues, industry activity and trends.
• Provides guidance and assistance to less experienced claims staff.

Commercial Auto & General Liability Claims Consultant

• Provide proactive administrative and logistical support that enables leaders to focus on strategic priorities
• Manage complex calendars, meeting logistics, and scheduling; anticipate conflicts and resolve issues independently
• Coordinate end-to-end travel arrangements and process expense reports accurately and on time
• Draft, prepare, and distribute professional correspondence, reports, presentations, and meeting materials
• Prepare large datasets, reports, and presentation materials for senior leadership and internal or external meetings
• Maintain organized electronic files, SharePoint sites, and databases with strong version control and file hygiene
• Handle sensitive and confidential information with a high level of discretion and professionalism
• Provide timely and accurate support related to broker and agency activities, as applicable
• Update and maintain business opportunities, relationships, and reporting in Salesforce and other internal systems
• Partner with internal teams to support onboarding, changes, and agency needs
• Gather data and prepare analyses, reports, and presentations to support business unit priorities
• Serve as a reliable point of contact for leaders and internal partners, responding promptly and professionally
• Apply sound judgment and initiative to identify solutions and escalate complex issues appropriately
• Adapt effectively to changing priorities while maintaining a high standard of service and accuracy
• Assist with special projects as needed, with quality, accuracy, and timely execution
• Ensure final deliverables are complete, meet quality standards, and achieve intended outcomes
• Coordinate meetings, events, and team activities as needed
• May serve as a facilities and office liaison, including supply management, equipment coordination, and vendor support
• Process invoices, accounts payable activities, and other operational requests as required.

• Reviews applications and financial requirements for risks requiring complex underwriting skills
• Determines acceptability of risk in accordance with company guidelines and standards
• Determines appropriate pricing based on financial and competitive analysis in line with compliance requirements
• Prepares quotes and answers questions from agencies, policyholders or other external contacts and escalates issues to management along with proposed solutions as necessary
• Negotiates with agents to reach positive and profitable outcomes
• Analyzes quality, quantity, and profitability of risks underwritten and prepares reports for management review
• Markets products and services through agencies or through the brokerage community and makes field visits
• Develops and maintains agency and/or broker relationships

Underwriting Specialist – Private, Non-Profit Management Liability

Claims Specialist

• Manages an inventory of moderate to high complexity and exposure commercial claims
• Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners
• Verifies coverage and establishes timely and adequate reserves
• Conducts focused investigation to determine compensability, liability and covered damages
• Establishes and maintains working relationships with appropriate internal and external work partners
• Authorizes and ensures claim disbursements within authority limit
• Contributes to expense management by timely and accurately resolving claims
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences
• Achieves quality standards on every file by following all company guidelines
• Maintains compliance with state/local regulatory requirements

Workers Compensation Claims Specialist

Actuary

• Develop and recommend actuarial pricing and rating plans of a complex nature
• Collaborate with business partners at all levels and Actuarial senior leaders
• Provide actuarial analyses and insights to support across technical and non-technical audiences and influence pricing decisions and strategies
• Establish relationships with business partners and functional subject matter experts
• Build strong relationships to influence a specific segment's strategy through actionable insights and analytics
• Monitor profitability/reserving and claim trends and share results with recommendations
• Provide guidance to less experienced team members and manage projects as needed
• Stay up to date in actuarial expertise and industry trends

Senior Actuarial Consultant – Pricing

• Perform a combination of duties in accordance with departmental guidelines
• Work on highly complex underwriting risks employing diagnostic and systematic analysis to assess acceptability
• Develop specialized endorsement language for highly complex risk
• Determine appropriate pricing of complex risks for assigned book of business based on financial and competitive analysis
• Make recommendations on underwriting policy and pricing strategy
• Analyze quality, quantity, and profitability of highly complex risks underwritten and prepare reports to management
• Market products and services through agencies or brokerage community and make field visits
• Develop and maintain agency and/or broker relationships with large producers to reach positive outcomes on complex business
• Keep current on state/territory issues and regulations, industry activity and trends
• Mentor and guide less experienced underwriters and assist in the development of underwriting training

Client Services Manager – National Accounts

Underwriting Director – Commercial Construction P&C

Administrative Assistant II, Executive Support, Data Reporting, Project Management

Specialty Nurse Case Manager

Data Analytics Consultant

Data Analytics Analyst – Portfolio Management

Complex Claims Consultant – Medical Malpractice

Complex Claim Director – Financial Lines, Public D&O

Account Manager

Commercial Auto & General Liability Claims Consultant

Administrative Assistant II, Executive Support, Data Reporting, Project Management

Underwriting Specialist – Private, Non-Profit Management Liability

Workers Compensation Claims Specialist

Senior Actuarial Consultant – Pricing

Underwriting Consultant – Construction Umbrella, Excess