CNA Insurance

Claims Specialist

• Manages an inventory of moderate to high complexity and exposure commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Provides exceptional customer service by interacting professionally and effectively with insureds, claimants and business partners.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language.
• Conducts focused investigation to determine compensability, liability and covered damages.
• Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts.
• Authorizes and ensures claim disbursements within authority limit by determining liability and compensability of the claim.
• Identifies and addresses subrogation/salvage opportunities or potential fraud occurrences.

Workers Compensation Claims Specialist

Consultant

• Manages an inventory of highly complex professional liability claims
• Ensures exceptional customer service by managing all aspects of the claim
• Verifies coverage and establishes timely and adequate reserves
• Leads focused investigation to determine compensability, liability, and covered damages
• Resolves claims by collaborating with internal and external business partners
• Establishes and manages claim budgets
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences
• Achieves quality standards by appropriately managing each claim
• Keeps senior leadership informed of significant risks and losses
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
• Mentors, guides, develops and delivers training to less experienced Claim Professionals

Complex Claims Consultant – Lawyers Professional Liability

Collections

• Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction.
• Provides desk level training of peers.
• Assists with creation and updates of team procedures/training documents.
• Assists with billing projects providing requirements/testing for successful deployment.
• Analyzes data integrity to resolve reconciliation issues.
• Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues.
• Conducts program analysis and investigates financial data to comply with established procedures and policies.

Billing & Collections Analyst

Risk

• Works with Property leadership to conduct, review and/or direct the evaluation and assessment of large and complex risks.
• Applies Risk Control policies, guidelines, insurance laws and regulations.
• Produces desktop risk control evaluations that are comprehensive and able to inform underwriting decisions.
• Develops global account strategies to positively impact loss ratios, new business goals and retention requirements.
• Develops and maintains business relationships with internal and external business partners.
• Engages with underwriting to drive corporate strategies for a BU.

Risk Control Account Engineer, Property

• Manages an inventory of highly complex commercial claims
• Ensures exceptional customer service by managing all aspects of the claim
• Verifies coverage and establishes timely and adequate reserves
• Leads focused investigation to determine compensability, liability and covered damages
• Resolves claims by collaborating with internal and external business partners
• Establishes and manages claim budgets
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences
• Achieves quality standards by appropriately managing each claim
• Keeps senior leadership informed of significant risks and losses
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements
• Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Complex Claims Consultant – Medical Malpractice

Artificial Intelligence

• Implements the creation of end to end strategies leveraging sophisticated AI tools
• Works on cross-functional project teams to drive straightforward implementation of strategic execution mechanisms into core systems and processes
• Partners with business areas to create localized portfolio execution goals, strategies, and targets
• Creates a culture of accountability by providing needed information into CNA’s global portfolio management exercises and planning processes
• Leverages collaboration mechanisms available with technology and the data and analytics hub to ensure the use of the most cutting edge technologies

Senior Consultant – Portfolio AI Analytics & Execution

Underwriter

• Responsible for the timely and accurate processing of new and renewal insurance applications
• Utilizes routine underwriting procedures on assignments of low complexity or of a repetitive nature
• Provides high-level support to underwriters.
• Communicates with agencies on routine matters
• Requests underwriting and/or state mandated requirements.
• Performs data entry of insurance application
• Issues and assembles policies upon receipt of underwriter approval
• Processes cancellations, declinations and reissues of policies upon request from underwriters

Underwriting Technician, Specialty

• Drives implementation of strategic and operational objectives with significant impact on the short-term success of a casualty product lines or segments and moderate impact on the long-term success of the company.
• Acts as senior level referral officer for exceptions to strategy, guidelines and authority for Casualty product lines.
• In collaboration with Casualty product line leaders, develops and maintains underwriting guidelines and best practices, in accordance with federal and state regulations, to ensure the integrity of the product line or segment.
• Ensures the achievement of continued profitability, growth and/or operational efficiencies for Casualty product lines through assessment of risk tolerance, market appetite and emerging risk issues.
• Evaluates underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational, planning and product reviews. Provides results to members of the senior management team and develops plans to resolve issues.
• Informs overall direction for underwriting authority delegation, audit criteria and catastrophe management for casualty product lines or segments.
• Collaborates with business partners in Risk Control, Underwriting Shared Services, Actuarial, Claim, Operations, Technology and Compliance to address governance and compliance issues related to underwriting practices.
• Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with strategic direction.
• Conducts research, analysis and development of insurance products. Assimilates trends in the industry, determines underwriting best practices and contributes to training/development curricula for a product line or segment.
• May participate in rating bureau boards to keep abreast of industry, rating, coverage and benefit issues. Fosters relationships with insurance commissioners and regulators. May perform additional duties as assigned.

VP, Underwriting – Global Casualty

Analyst

• Oversee monthly portfolio roll-up for the entire enterprise and optimize process to improve efficiency.
• Provide analytics to help Business Unit leadership understand their portfolio’s exposure and how it can further improve profitability.
• Assist in the validation of the vendor or in-house built Cat models using claims or other data.
• Provide ability to build and maintain custom tools to help the company better manage catastrophe risk.
• Communicate research and analytics with underwriters, capital modelers, actuaries, and other stakeholders.
• Participate in assessing the impact of real-time catastrophes on CNA’s portfolio.
• Oversee and participate in submitting rating agency questionnaires and responding to various regulatory obligations.
• Independently find innovate solutions to problems.
• May perform additional duties as assigned.

Catastrophe Analyst

Actuary

• Assist in developing actuarial pricing and rating plans for Medical Malpractice coverage
• Collaborate with business partners and Actuarial leaders
• Provide actuarial analyses in support of pricing decisions and strategies
• Monitor profitability/reserving and claim trends for Specialty (Medical Malpractice)

Actuarial Consultant – Specialty Pricing, Medical Malpractice

• Performs a combination of duties in accordance with departmental guidelines: Works on highly complex underwriting risks employing diagnostic and systematic analysis to assess acceptability.
• Develops specialized endorsement language for highly complex risk.
• Determines appropriate pricing of complex risks for assigned book of business based on financial and competitive analysis in line with compliance requirements and with little oversight needed from superiors.
• Makes recommendations on underwriting policy and pricing strategy.
• Analyzes quality, quantity, and profitability of highly complex risks underwritten; prepares and presents reports to management.
• Markets products and services through agencies or through the brokerage community and makes field visits.
• Develops and maintains agency and/or broker relationships with large producers within the assigned territory to reach positive and profitable outcomes on complex, high-risk business.
• Keeps current on state/territory issues and regulations, industry activity and trends.
• May participate in industry trade groups.
• Mentors and guides less experienced underwriters and assists in the development of underwriting training.
• Utilizes advanced functionality in relevant CNA systems to perform day-to-day activities.
• Responsible for special underwriting projects and presentations.

Underwriting Consultant, Middle Market Private Equity

• Establish relationships with business partners and provide actuarial guidance
• Build strong relationships with peers and leaders to influence strategy
• Provide analyses and insights to assist in determining pricing strategy
• Proactively monitor profitability and claims trends and share results
• Communicate findings to analytical staff and business partners
• Drive innovation in processes and maintain clear documentation

Senior Actuarial Consultant – Pricing, Middle Market, Construction

Human Resources

• Client-Facing HR Support: Will be a key point of contact for client company, addressing HR inquiries and ensuring consistent service delivery.
• Manage employee relations issues, responding to inquiries about challenging employees, employee disciplinary procedures including warnings, terminations and more complex matters.
• Serve as a lead investigator for a client for issues in the areas of retaliation, discrimination and harassment.
• Provide support during client meetings, ensuring that HR services are aligned with client needs and expectations.
• Compliance and Best Practices: Stay up-to-date with federal, state, and local employment laws and regulations, ensuring that client practices comply with legal requirements.
• Participate in the review and update of HR policies and procedures, including handbooks, recommending improvements based on best practices.
• General Support: Provide general administrative support to the HR team, including scheduling meetings, preparing reports, and organizing HR-related events for client.
• Perform other duties as assigned by the Manager or Director of HR Services.

HR Generalist

• Perform a combination of duties in accordance with departmental guidelines.
• In collaboration with team members, assists in the creation of end to end strategies leveraging sophisticated AI tools.
• Works on cross-functional project teams to drive straightforward implementation of strategic execution mechanisms into core systems and processes.
• With oversight from director level manager, partners with business areas to create localized portfolio execution goals, strategies, and targets.
• Leverages a combination of cutting edge AI intelligence tools combined with traditional analytics to monitor execution outcomes.
• Supports portfolio management processes by providing accurate, validated data and ad-hoc analysis to ensure accountability and informed decision-making.
• Maintain documentation of data sources, validation steps, and reporting logic.
• May perform additional duties as assigned.

Portfolio AI Analytics Consultant

Administrative Assistant

• Performs complex administrative support on day to day operational matters.
• Interacts and resolves sensitive and confidential issues.
• Acts as liaison between management and other business units.
• Assists in the coordination of organizational administration activities.
• Drafts, prepares, and distributes correspondence, memos, and other documents.
• Schedules and coordinates meetings, conferences, travel arrangements, maintains calendars.
• Prepares, processes, and may submit reports including timekeeping.