Commercial Auto & General Liability Claims Consultant

CNA Insurance

Managing complex commercial claims with high complexity and exposure as a Claims Consultant at CNA. Ensuring quality and customer service standards through effective claims resolution activities.

Posted 5/16/2026full-timeColorado, Illinois, Massachusetts, Pennsylvania, Texas • 🇺🇸 United StatesSeniorLead💰 $72,000 - $141,000 per yearWebsite

About the role

Key responsibilities & impact

Manages highly complex investigations of claims including coverage issues, liability, compensability and damages.
Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy.
Effectively manages loss costs and claim expenses.
Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
Negotiates highly complex settlement packages, and authorizes payment within scope of authority.
Works with attorneys, account representatives, agents, doctors and insureds regarding the handling of highly complex claims.
Keeps current on state/territory regulations and issues, industry activity and trends.
Provides guidance and assistance to less experienced claims staff.

Requirements

What you’ll need

Bachelor's degree or equivalent experience
Typically a minimum eight years claims experience.
Advanced technical and product specific expertise
Strong communication, negotiation and presentation skills.
Advanced analytical and problem solving skills.
Ability to effectively interact with all levels of CNA's internal and external business partners.
Knowledge of Microsoft Office Suite and other business-related software.

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementcoverage analysisliability assessmentnegotiationsettlement strategylitigation strategyanalytical skillsproblem solvingloss cost managementclaim expense management

Soft Skills

communication skillsnegotiation skillspresentation skillsinterpersonal skillsguidanceteam leadershipcollaborationadaptabilitymentoringcustomer service

Certifications

Bachelor's degree