Complex Claim Director – Financial Lines, Public D&O

CNA Insurance

Complex Claim Director at CNA managing Public D&O and Financial Institutions claims. Leading a specialized team to drive productivity and ensure customer satisfaction through effective claim management and analytics.

Posted 5/21/2026full-timeChicago • California, Colorado, Illinois, Massachusetts, New Jersey, New York • 🇺🇸 United StatesLead💰 $97,000 - $189,000 per yearWebsite

About the role

Key responsibilities & impact

Manages a team of claims professionals handling Public D&O and Financial Institutions E&O and D&O claims
Contributes to organizational profitability by driving productivity and managing expenses
Ensures customer satisfaction with high-quality and timely claim service
Regularly uses data analytics to monitor team performance
Develops and maintains collaborative business partnerships

Requirements

What you’ll need

Bachelor’s degree with Master’s preferred or equivalent experience
Typically a minimum of ten years of related work experience
Three years of management experience preferred
Advanced technical expertise in Public D&O and/or Financial Institution E&O and/or D&O
Excellent communication skills and customer service experience
Knowledge of Microsoft Office Suite and other business-related software.

Benefits

Comp & perks

Comprehensive and competitive benefits package
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsclaims managementPublic D&OFinancial Institutions E&OD&O

Soft Skills

communication skillscustomer serviceteam managementcollaborative partnershipsorganizational profitability