Complex Claims Consultant – Medical Malpractice

CNA Insurance

Complex Claims Consultant handling medical malpractice claims for CNA's healthcare providers with a flexible hybrid work schedule. Focused on investigation, management, and resolution of complex claims across multiple states.

Posted 5/21/2026full-timeChicago • Illinois, Massachusetts, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $116,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Manage an inventory of highly complex commercial claims
Ensure exceptional customer service by managing all aspects of the claim
Lead focused investigation to determine compensability, liability and covered damages
Resolve claims by collaborating with internal and external business partners
Establishes and manages claim budgets by achieving timely claim resolution

Requirements

What you’ll need

Bachelor's Degree or equivalent experience
Typically a minimum six years of relevant experience, preferably in claim handling or medical malpractice litigation
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Prior negotiation experience
Professional designations preferred (e.g. CPCU)

Benefits

Comp & perks

Comprehensive and competitive benefits package
Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim handlinginvestigationnegotiationbudget managementliability assessmentdamages evaluationcustomer service

Soft Skills

collaborationleadershipcommunication

Certifications

Insurance Adjuster LicenseCPCU