Client Services Manager – National Accounts

CNA Insurance

Client Services Manager executing claim service strategies while managing underwriting partnerships at CNA. Ensuring high client engagement and strong customer outcomes across assigned National Accounts territory.

Posted 5/29/2026full-timeDowners Grove • Illinois, Massachusetts, Minnesota, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $141,000 per yearWebsite

About the role

Key responsibilities & impact

Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA.
Provides technical, administrative, process, and marketing expertise.
Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals.
Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals.
Leads development, delivery and evaluation of client service goals
Develops innovative new products and services based on client input and profitability goals.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
Typically a minimum of five to eight years experience in claims or third party administration or insurance operations
Claim management experience preferred
Applicable certifications preferred such as CPCU, ARM, AIC, etc.

Benefits

Comp & perks

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claim managementthird party administrationinsurance operations

Soft Skills

client relationship managementcollaborationcommunicationleadershipinnovation

Certifications

CPCUARMAIC