CMA CGM

Product Manager

• Lead the transition of the Smartship data platform into the Run phase
• Manage and prioritize the product backlog
• Facilitate IT processes and handovers
• Continuously monitor platform health and performance
• Produce weekly reports for management

Product Owner – Smartship Data

Controller

• Contribute to contractual and financial oversight of liner partnerships
• Support the administration and management of various partnership agreements
• Monitor and control allocations and prepare regular performance reports
• Serve as a first line of defense in the event of schedule disruptions
• Track the financial status of contracts and ensure accurate follow-up
• Produce statistical analyses and reports related to contracts

Business and Contract Controller

Sales

• Support the Sales Director’s business decisions by executing and monitoring the commercial strategy within the department
• Review and dispatch leads according to the strategy defined at Group level
• Review, accept, or reject customer qualification exceptions
• Perform system maintenance
• Promote CMA CGM Support Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
• Support Inside/Outside Sales for a dedicated customer portfolio
• Follow up on quotations sent, expiring, not booked, and lost customers, and take appropriate actions
• Follow up with digitized customers via phone calls/reminders based on customer qualification priorities defined at Group level
• Support customers in the use of SpotOn
• Promote CMA CGM Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
• Ensure customers comply with sales-stage compliance rules
• Drive follow-up on quotations sent, not booked, and lost customers
• Manage territories (assign business partners to territories, clean up partner codes, etc.)
• Update and support target setting and ensure the quality of targets from Agency Management / RO / HO sales & Lines
• Participate in sales projects launched by RO/HO
• Communicate to the Sales team about changes coming from RO CCO
• Train and monitor Sales team adoption of sales processes and sales tools; ensure refresher trainings are regularly organized
• Contribute to dispute resolution (when related to quotations) and liaise with Pricers & Customer Care on Freight & DDSM claims
• Handle non-direct sales actions in line with CCO guidance (waiver requests, marketing communications, etc.)
• Maintain local office news on the corporate website
• Monitor and follow up on Sales Team performance
• Monitor data in NOVA Analytics to improve and ensure data quality (visits, calls, leads, opportunities, contacts)
• Identify market size, ensure the team collects market intelligence, and prepare reporting
• Produce commentary and conduct special studies by verticals and report on sales performance / new business opportunities to the CCO, Agency Management and RO/HO
• Benchmark the competition

Sales Effectiveness Specialist

Director

• Lead and implement the Group’s information systems audit strategy
• Provide independent assurance on the management of IT and cyber risks
• Oversee digital developments initiated within the department
• Deploy and strengthen governance of the I Control solution
• Define the multi‑year IT audit strategy
• Develop the annual audit plan
• Maintain ongoing monitoring of technological and regulatory risks
• Supervise IT audit engagements
• Ensure the quality, depth of analysis, and added value of recommendations
• Drive follow‑up on IT action plans with the relevant teams
• Prepare IT audit summaries for Executive Management, the Audit Committee, and the COMEX
• Lead the I Control team responsible for implementing automated controls

Group Cyber and IT Internal Audit Director

Legal Assistant

• You will be responsible, within a specific geographic area, for handling and defending customer claims related to carriage contracts, as well as any third-party claims connected to the company’s business, and for providing support and advice to operational and commercial teams.
• In addition, you may be assigned specific tasks related to documentation and/or contract review, fraud matters, or debt recovery files.
• You will monitor and report on legal activity and complaints in your geographic area, with the support of the group’s agency network and regional offices, and in accordance with the organization established by the Legal Department.
• You will handle the coverage of claims by P&I clubs and the group’s insurers.
• You will appoint and oversee external law firms to defend CMA CGM’s interests and handle recoveries from third parties.
• You will ensure financial tracking of your files by correctly using the company’s internal IT systems.
• You will work closely with your managers and, within the scope of your delegated authority, negotiate settlements with claimants and third parties.
• Proactively, you will anticipate and propose legal and operational solutions where necessary.
• Finally, you will remain continuously aware of and up to date with legal developments (regulations, case law) in your area of responsibility.

Legal Assistant – Apprenticeship

Accounting Manager

• Receive cheques and bank payment receipts from customers.
• Record and process Accounts Receivable (AR) transactions in the cash module, including in non-automated environments.
• Ensure accuracy, completeness, and timely posting of all cash and bank transactions.
• Ensure full adherence to Head Office finance and compliance policies.
• Perform regular ageing analysis and follow up on outstanding receivables.
• Prepare and submit periodic financial, cash, and compliance reports to relevant stakeholders.
• Support internal and external audits by providing required documentation.
• Maintain and manage petty cash, including disbursement, reconciliation, and reporting.
• Support purchasing activities (quotations, comparison, PR/PO follow-ups) and coordinate office maintenance services.
• Handle general administrative tasks to ensure smooth daily operations of the branch office.

Accounting Professional

Operations

• Supervise and coordinate daily warehouse operations including receiving, storage, order fulfilment, and dispatch activities ensuring accuracy and timeliness
• Manage and lead a diverse team within the logistics operations department, fostering a culture of collaboration, safety, and continuous development
• Implement and monitor operational processes to maximise productivity while maintaining compliance with company policies and legal requirements
• Collaborate closely with cross-functional teams, including inventory control, transport, and customer service to align operational goals and customer satisfaction
• Conduct regular performance reviews, provide coaching and training to develop team capabilities and ensure high team morale
• Maintain accurate operational documentation, reporting on key performance indicators and generating insights to support data-driven decision-making
• Support the implementation of technology and innovation projects aimed at enhancing operational efficiency and reducing costs
• Ensure strict adherence to health, safety and environmental standards within the warehouse area

Logistics Operations Coordinator

People Operations

• Serve as the primary point of contact for employees and managers regarding HR policies, procedures, and programs, ensuring clarity and compliance.
• Assist in executing recruitment processes, from posting vacancies to coordinating candidates and onboarding activities.
• Support employee relations by answering inquiries, facilitating communication, and promoting an environment of mutual respect and understanding.
• Maintain and update HR records and databases, ensuring accuracy and confidentiality in accordance with legal and company standards.
• Collaborate with cross-functional teams to implement HR projects such as training, performance management processes, and engagement initiatives.
• Prepare HR reports and analyses to support decision-making and improve HR service delivery.

Human Resources Assistant

Consultant

• Deliver end-to-end Warehouse Management Systems (WMS), Order Management Systems (OMS), and system integration solutions for CEVA Contract Logistics across North America
• Engage effectively with customers and internal stakeholders to collect business requirements and translate them into functional solution designs
• Configure multiple systems and manage testing phases
• Produce comprehensive functional and technical documentation covering OMS, WMS, Transportation, and integration components
• Prepare and execute System Integration Testing for validating end-to-end processes and system configuration quality
• Support business users during User Acceptance Testing.

Platform Consultant

Security Operations

• Monitor global events and emerging threats
• Analyze intelligence and produce actionable reports
• Act as first point of contact for security incidents
• Coordinate emergency responses and manage investigations
• Liaise with internal teams and external partners

Security Operations Center Analyst

Security Engineer

• Design and train specialized AI agents for the SOC (threat detection, automated alert triage, phishing detection)
• Develop Cloud solutions (AWS / GCP) to support security tools, including SIEM log integration, deployment on Vertex AI and cost optimization
• Collaborate with SOC teams to seamlessly integrate AI agents into existing processes and contribute to CI/CD pipelines (GitLab)
• Stay up to date with the latest advances in agentic AI and cybersecurity through ongoing technological monitoring

Cybersecurity Protection and Defense Apprentice

Project Manager

• Contribute to IT project management by tracking schedules, budgets and deliverables
• Prepare and facilitate project committee meetings: write minutes, track actions and decisions
• Identify and monitor project risks and dependencies, and propose mitigation plans
• Collaborate with business teams, vendors and technical teams to ensure effective project coordination
• Contribute to the production of dashboards and reporting on the status of the IT project portfolio

Group IT Project Management Intern

General Counsel

• Providing legal advice and support to shipping businesses
• Supporting a wide range of legal matters including commercial contracts and civil litigation management
• Structuring, drafting, reviewing, and negotiating commercial transactions
• Responding to legal inquiries and conducting research, analysis, and drafting legal memoranda
• Assisting with preparation and drafting of corporate legal documents
• Providing civil litigation support including case management and communications with outside counsel
• Completing miscellaneous related duties and projects as assigned

Associate Counsel

Account Manager

• Own and grow the CMA SSL INEUR Global Account customer base in Europe, focusing on large BCOs (Beneficial Cargo Owners) and strategic manufacturers/shippers
• Build and maintain long-term customer relationships, becoming their trusted logistics partner
• Drive client engagement through regular visits, insights, and value-driven dialogue — turning relationships into partnerships
• Collaborate across the entire CMA CGM global network, from agency and pricing to operations and trade
• Lead the way in identifying new business opportunities and delivering tailor-made solutions
• Drive performance through strategic account planning, pricing influence, and data-backed decision-making
• Partner closely with Tender, Sales & Cargo Teams to support new service development and win major projects
• Deliver excellence from prospecting to closure — with full accountability on volumes, revenue, and client satisfaction
• Represent CMA CGM at key industry events, contributing to our marketing and brand presence
• Achieve and exceed sales targets and budgets
• Continuously enhance market knowledge and share updates for ongoing growth

Global Key Account Management Specialist

Customer Support

• Provide exceptional customer service to the group Large/Standard customers by offering support tailored to meet the unique needs and expectations according to Standard Treatment Level in line with Group SLA.
• Case Management Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
• Case Prioritization, Prioritizing of customer requests based on the criticality of the query to meet customer expectations.
• Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time.
• Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager.
• Service Level Management Monitor SLA, ensure customer Service Levels are maintained as per SLA .
• Proactive Monitoring Manage lifecycle case management and dispatch cases to back-office team.
• Be the single entry point for all special cargo customer queries.
• Customer service owns the entire lifecycle of interactions with customers and must not be forwarded to other departments.
• Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues.
• Central point to handle exceptions / customer special demands.
• Resolving complaints in case of unexpected shipment disruptions/ issues Addressing customer complaints or concerns in a professional and efficient manner, providing and appropriate solutions / alternatives within committed timelines.
• Coordinate with related internal teams and follow up to ensure Resolution.
• Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.).
• Collaborating with other departments and manage communication between Different Teams (Agency, HO, Customers…)
• Identifying opportunities and propose to customers upsell or VAS such as Carrier haulage, VGM etc.
• Follow up on TPS and NPS feedback. Face to face meeting with customer to create continuous improvement environment. Identifying opportunities and propose to customers upsell and xsell (VAS/Carrier haulage/ VGM/CEVA services Key Performance Indicators: Customer Satisfaction (NPS & TPS survey results)