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About the role
Key responsibilities & impact- Support the Sales Director’s business decisions by executing and monitoring the commercial strategy within the department
- Review and dispatch leads according to the strategy defined at Group level
- Review, accept, or reject customer qualification exceptions
- Perform system maintenance
- Promote CMA CGM Support Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
- Support Inside/Outside Sales for a dedicated customer portfolio
- Follow up on quotations sent, expiring, not booked, and lost customers, and take appropriate actions
- Follow up with digitized customers via phone calls/reminders based on customer qualification priorities defined at Group level
- Support customers in the use of SpotOn
- Promote CMA CGM Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
- Ensure customers comply with sales-stage compliance rules
- Drive follow-up on quotations sent, not booked, and lost customers
- Manage territories (assign business partners to territories, clean up partner codes, etc.)
- Update and support target setting and ensure the quality of targets from Agency Management / RO / HO sales & Lines
- Participate in sales projects launched by RO/HO
- Communicate to the Sales team about changes coming from RO CCO
- Train and monitor Sales team adoption of sales processes and sales tools; ensure refresher trainings are regularly organized
- Contribute to dispute resolution (when related to quotations) and liaise with Pricers & Customer Care on Freight & DDSM claims
- Handle non-direct sales actions in line with CCO guidance (waiver requests, marketing communications, etc.)
- Maintain local office news on the corporate website
- Monitor and follow up on Sales Team performance
- Monitor data in NOVA Analytics to improve and ensure data quality (visits, calls, leads, opportunities, contacts)
- Identify market size, ensure the team collects market intelligence, and prepare reporting
- Produce commentary and conduct special studies by verticals and report on sales performance / new business opportunities to the CCO, Agency Management and RO/HO
- Benchmark the competition
Requirements
What you’ll need- Minimum 5 years of experience
- Diploma from a commercial/business school
- Bachelor’s degree in Business/Commerce
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CMA CGM Website LinkedIn All Job Openings 10,000+ employees Founded 1978 🚗 Transport Transport
- Logistics
- Shipping CMA CGM is a global leader in shipping and logistics, serving over 420 ports around the world on five continents. The company, led by Rodolphe Saadé, continually innovates to provide a wide range of efficient shipping, land, air, and logistics solutions. With a commitment to sustainability and a target to become Net Zero Carbon by 2050, CMA CGM is also active in humanitarian efforts through the CMA CGM Foundation. The group operates in 160 countries, employs more than 155,000 people, and includes subsidiaries such as CEVA Logistics, a world leader in logistics, and CMA CGM AIR CARGO. Sales Effectiveness Specialist 🔥 2 minutes ago 🏢 Douala – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤑 Sales 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Support the Sales Director’s business decisions by executing and monitoring the commercial strategy within the department
- Review and dispatch leads according to the strategy defined at Group level
- Review, accept, or reject customer qualification exceptions
- Perform system maintenance
- Promote CMA CGM Support Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
- Support Inside/Outside Sales for a dedicated customer portfolio
- Follow up on quotations sent, expiring, not booked, and lost customers, and take appropriate actions
- Follow up with digitized customers via phone calls/reminders based on customer qualification priorities defined at Group level
- Support customers in the use of SpotOn
- Promote CMA CGM Group services and non-maritime products (e-commerce, VAS, intermodal, CEVA…)
- Ensure customers comply with sales-stage compliance rules
- Drive follow-up on quotations sent, not booked, and lost customers
- Manage territories (assign business partners to territories, clean up partner codes, etc.)
- Update and support target setting and ensure the quality of targets from Agency Management / RO / HO sales & Lines
- Participate in sales projects launched by RO/HO
- Communicate to the Sales team about changes coming from RO CCO
- Train and monitor Sales team adoption of sales processes and sales tools; ensure refresher trainings are regularly organized
- Contribute to dispute resolution (when related to quotations) and liaise with Pricers & Customer Care on Freight & DDSM claims
- Handle non-direct sales actions in line with CCO guidance (waiver requests, marketing communications, etc.)
- Maintain local office news on the corporate website
- Monitor and follow up on Sales Team performance
- Monitor data in NOVA Analytics to improve and ensure data quality (visits, calls, leads, opportunities, contacts)
- Identify market size, ensure the team collects market intelligence, and prepare reporting
- Produce commentary and conduct special studies by verticals and report on sales performance / new business opportunities to the CCO, Agency Management and RO/HO
- Benchmark the competition 🎯 Requirements
- Minimum 5 years of experience
- Diploma from a commercial/business school
- Bachelor’s degree in Business/Commerce Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Hard Skills & Tools
data analysissales strategy executioncustomer qualificationsystem maintenancesales performance monitoringmarket intelligencereportingdispute resolutionsales process trainingquotation management
Soft Skills
communicationleadershiporganizationalcustomer supportteam collaborationproblem-solvingtrainingmonitoringadaptabilitynegotiation
Certifications
Bachelor's degree in BusinessDiploma from a commercial/business school