CMA CGM

Supply Chain

• Develop critical relationships with internal or external customers
• Assist with account management such as maintaining customer profiles, details and service needs
• Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required
• Prioritize and assign work and provides work direction
• Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements
• Track orders and shipments and assist with tracing as needed
• Run, analyze, and summarize more complex operational reports and details

Supply Chain Operations Specialist

• Perform and provide a variety of support to areas of the supply chain or operations
• Process operational and customer data
• Assist with running and summarizing reports
• Address various internal and external customer questions
• Track orders and shipments
• Create and process invoices

Supply Chain Operation Specialist II

Human Resources

• Drive the strategic talent agenda to attract, develop, and deploy talent across the business
• Lead talent acquisition, organizational development, and succession planning efforts
• Implement organizational talent reviews and developmental action plans
• Collaborate with global teams to design and deploy talent initiatives
• Enhance employee experience and engagement throughout the lifecycle

Talent Management Director

Operations

• Oversee three key operational departments
• Partner closely with the Operations Manager
• Coach, mentor, and develop employees and team leads
• Lead staff meetings to review performance
• Address performance issues promptly
• Actively participate in employee retention efforts
• Provide outstanding customer service
• Review and validate shipping documentation
• Calculate duties, tariffs, conversions, and weights for international shipments
• Monitor performance metrics and drive continuous process improvements

Ops Supervisor II

Account Executive

• Establish relationships with new customers and secure contracts with new customers
• Drive the entire sales cycle from initial customer engagement to close sales
• Build and maintain a healthy sales pipeline to meet or exceed sales targets
• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
• Provide forecasts on best case and sales volumes over relevant time periods
• Give sales presentations, submit opportunities, and submit activity and results reports to leadership
• Develop and maintain functional knowledge of the products, services and operations offered by the company
• Interact regularly with station and operations managers and develop close and cooperative working relationships with operational staff to ensure customer’s needs are met
• Schedule and conduct a pre-determined number of face-to-face sales visits as directed by the sales or station management
• Input sales call information into the sales data system or other designated sales call software provided by the company and/or provides sales reports as directed by sales or station management
• Maintain a pre-determined number of target accounts and demonstrate active attention to those accounts and progress toward closing
• Meet or exceed sales threshold/quota as defined by the company
• Work cooperatively with other sales and operational staff to support a team-selling environment

Field Sales Executive – III

Designer

• Understanding of solution design and related sales program development and implementation
• Developing, reviewing and verifying overall and a variety of engineering, operational and related reports and metrics
• Applying comprehensive and various solution design management principles and practices
• Demonstrated skills in organization group process, problem identification and resolution at a functional level
• Reading, analysing, and interpreting general business periodicals, professional journals, technical procedures, or governmental regulation
• Project data analysis and process mapping (Valued Stream Map)
• Giving technical support to the Business Development function, in identifying different solutions compliant with customer's needs and with company business rules
• Interfacing with customers and coordinating with other corporate functions involved in the Solution Design process (real estate, security, Health & Safety, etc.), to explain the proposed solution and the value related to
• Involving in different and international projects (Europe and Global).

Solution Design – Contract Logistics

• Fully responsible for the operation and daily management of the responsible areas and monitor the process in real time and timely report and resolve the on-site problems and equipment issues, ensuring smooth business operations.
• Co-lead the Inbound and/or Outbound daily operations
• Implement and improve warehouse management systems and processes, standardize operational processes, optimize internal processes, and ensure their effective implementation
• Based on business needs, allocate manpower and other resources reasonably to improve operational efficiency and reduce operating costs
• Responsible for aligning the business objectives of the up- and down-stream processes in warehouse, as well as communicating, coordinating, and resolving issues across departments
• Responsible for department team building, and systematically cultivating and empowering subordinates, cultivating successors, and building a talent pool
• Build a positive and healthy team culture and enhance team cohesion

Warehouse Manager

QA Engineer

• Oversee the day-to-day operations of the company
• Manage and improve business operations
• Drive productivity and ensure quality is maintained
• Responsible for all Inventory Management and co-ordination of Inventory processes
• Develop and implement operational policies, procedures, and standards
• Analyze and evaluate current operational procedures
• Manage and monitor departmental budgets and expenses
• Collaborate with other departments to ensure business operations align with strategic goals
• Develop relationships with vendors, suppliers, and external partners
• Implement quality inventory control measures
• Ensure compliance with relevant laws and regulations

ICQA Manager

• Managing, coaching, developing, and evaluating the employees in your team
• Leading the daily operations and responsible for achieving KPI’s and plans
• Making improvement proposals regarding the logistics process
• Ensuring a clean and safe working environment (LEAN/5S)
• Conducting performance and assessment interviews, absence counseling

Lead Operations, Receiving

Project Manager

• Identify, structure and deliver high-business-impact projects by leveraging data, AI and technological opportunities.
• Define initiative scope: business problem, value hypotheses and feasibility.
• Prioritize based on business impact and complexity.
• Ensure functional steering with CMA IT, Infosys AI Factory, and Pricing, Allocation & Cargo Flow teams.
• Challenge business requirements and define clear roadmaps.
• Ensure alignment between business ambition and delivery capacity.
• Produce in-depth, data-driven analyses to clarify issues and guide decisions.
• Co-develop innovative projects with startups, technology partners and clients.
• Launch POCs/MVPs and convert promising initiatives into structured projects.
• Unite cross-functional teams around common objectives.
• Interact with Senior Management and contribute to strategic materials.

Data Innovation Project Manager

Analyst

• Assist the Trade Manager with commercial oversight and sales coordination
• Produce, analyze, distribute, monitor changes to, and update qualitative and quantitative summary dashboards of commercial activity
• Maintain performance monitoring tools on a daily basis
• Provide load/fill forecasts to shipping lines
• Prepare market- and service-level reports
• Produce internal reports and assist with presentations and preparations for internal and external meetings

Market Analyst

Business Operations

• Management and oversight of projects related to the evolution of Treasury processes and management systems
• Preparation and supervision of the roadmap
• Resource allocation and project tracking
• Coordination with stakeholders
• Participation in project implementation

Senior Business Process Specialist – Treasury

Manager

• engage and empower diverse global teams
• co-create value with customers

Transport Planning Management Manager

Engineer

• Ontwerpen, implementeren en verbeteren van warehouse processen;
• Definiëren en ontwikkelen van projecten naar behoefte van de klant en managen van de uitvoering;
• Het maken van business cases ter verantwoording van projecten;
• Proactief aandragen van oplossingen op het gebied van mechanisatie, automatiseringen en het warehouse management systeem (WMS);
• Creatief inrichten en actualiseren van de warehouse lay-out en fysieke werkplekken;
• Opstellen van procesbeschrijvingen en functionele specificaties.

Logistics Engineer

• Drive the improvement, standardization and digitalization of operational processes on a global scale
• Map, analyze and optimize business processes related to Air & Ocean activities, fully integrating their systems and IT dimension
• Ensure alignment between operational processes and IT solutions (ERP, operational systems, digital platforms)
• Identify regional gaps and lead global standardization initiatives in coordination with existing system architectures
• Collaborate closely with IT and digital teams to define functional requirements, support system evolutions and enhancements, and contribute to automation and digitalization initiatives
• Analyze data from operational systems and reporting tools to identify performance improvement opportunities
• Design and deploy continuous improvement methodologies adapted to a multi-system, international environment
• Support change management during system deployments and process transformations
• Define and monitor KPIs to measure process efficiency and effectiveness of implemented solutions
• Actively contribute to digital transformation and global harmonization projects