Cloud Software Group

Account Manager

• Own the end‑to‑end business performance of assigned strategic partners, including revenue growth, pipeline quality, and GTM execution.
• Define, execute, and remain accountable for joint annual operating plans (AOP) and long‑term partner strategies, including investment priorities, growth motions, and success metrics.
• Ensure C itrix strategic priorities, product direction, and GTM motions are embedded into partner business plans and translated into executable sales plays.
• Orchestrate partner enablement, technical readiness, and operational alignment in collaboration with enablement, customer success, and support teams to achieve measurable business outcomes.
• Serve as the senior executive interface between strategic partners and C itrix leadership, leading executive engagement, alignment, and issue resolution.
• Partner closely with global partner programs, distribution, and internal business units to improve partner experience, operational efficiency, and scale.
• Collaborate with GTM leadership to define joint account strategies, identify priority opportunities, and execute coordinated engagement plans.
• Provide actionable partner and field feedback to influence program design, GTM strategy, and operating model improvements.

Principal Strategic Partner Manager

Sales

• Own overall SaaS revenue growth across retention, expansion, and new logo acquisition in alignment with ARR objectives
• Define and execute a top-of-funnel strategy in partnership with Business Development Representatives (BDRs), Field Marketing, and Product to ensure 3–4× qualified pipeline coverage in alignment with ARR growth targets.
• Develop and execute a strategic enterprise sales plan to achieve and exceed quarterly and annual ARR targets.
• Own the full sales cycle — prospecting, discovery, business case development, solution qualification, and contract negotiations.
• Build and manage executive-level relationships across IT, security, legal, compliance, and procurement functions to influence decision-making and ensure long-term partnership.
• Drive new logo growth through disciplined territory management, precise pipeline forecasting, and consistent execution.
• Lead cross-functional deal orchestration involving Platform Engineering, Product Management, and Legal to deliver tailored compliance solutions that align to customer goals.
• Conduct executive briefings, demos, and presentations articulating the value of our compliance platform for data discovery, retention, and governance.
• Translate complex regulatory and data governance challenges (e.g., GDPR, HIPAA, CCPA, ISO 27001, SOC 2) into tangible, technology-driven business outcomes.
• Maintain CRM discipline and ensure accurate pipeline visibility, forecast predictability, and data integrity.
• Mentor and develop a team of Account Executives and SEs as the sales organization scales.
• Serve as a voice of the customer to influence product roadmap and ensure solution alignment with market needs.
• Lead competitive takeout campaigns and proof of value engagements to establish market leadership.

Vice President, AMS Sales

Financial Planning and Analysis

• Serve as a senior technical influencer in BFSI
• Report to the SVP of Global BFSI
• Communicate technology strategies to address complex business challenges
• Act as a trusted advisor to senior-level executives
• Drive solutions and strategy that supports strategic objectives
• Participate in high-impact sales and marketing meetings
• Provide internal teams with insights on new technologies to enhance product offerings
• Lead and contribute to white papers, case studies, and solution briefs
• Educate clients and partners on our products
• Advocate for clients' technological success

Field Technology Officer, Financial Services

Product Specialist

• Own the technical sales strategy for SDS in your accounts/territory; partner with AEs on account plans, qualification, and opportunity strategies.
• Run multi-persona discovery (Developer, Platform/DevOps, Security, EUC) to map pains: VDI costs, WSL friction, compliance, tool sprawl, onboarding speed, data exfiltration risk.
• Design solution architectures for secure remote development using SDS workspaces, policy-as-code templates, and Zero Trust access (SPA/NetScaler), aligned to DevSecOps controls.
• Deliver tailored demos, workshops, and technical briefings that connect SDS features to measurable outcomes (time-to-first-commit, build times, PoC cycle time, VDI cost reduction, DLP posture).
• Create and present value narratives and executive-level business cases (TCO/ROI), including comparisons vs. status quo (VDI/AVD/DevBox) and alternatives (e.g., Codespaces, Gitpod, Coder).
• Co-orchestrate PoCs /trials with Customer Success and Engineering; define success criteria, test plans, and exit criteria; track risks and mitigation; ensure rapid time-to-value.
• Feed market and competitive insights back to Product/PMM; help evolve playbooks, reference architectures, and security guidance (DevSecOps alignment, SBOM/SCA/credential management).

Lead Product Specialist

Architect

• Define and own the role-based enablement strategy for Solutions Architects and Account Technical Strategists across the customer lifecycle
• Design and maintain curricula and learning pathways aligned to technical competency frameworks, architecture maturity models, and business outcomes
• Ensure enablement supports key SA and ATS motions, including discovery, architecture design, deployment planning, risk mitigation, adoption acceleration, and value articulation
• Deliver learning experiences that are engaging, predictive, and outcome-focused, minimizing time away from customer work
• Leverage AI-enabled learning tools to identify trends, predict skill gaps, and prescribe targeted development paths
• Incorporate experiential learning methods such as hands-on labs, simulations, scenario-based learning, and real-world architectural challenges
• Conduct ongoing learning needs assessments informed by role expectations, field feedback, and customer outcomes
• Define and implement evaluation methodologies to measure learning effectiveness, skill growth, and impact on field performance
• Establish clear reporting on learning engagement, competency progression, program outcomes, and ROI of enablement investments
• Continuously refine content and programs based on data, insights, and evolving business priorities

Lead Technologist, Enablement Architect

Business Operations

• Responsible for system and process optimization by analyzing current AR processes, with a focus on collections and cash application workflows, to identify operational gaps and systemic inefficiencies
• Translate business needs from the AR team into technical requirements to drive solutions
• Participate in cross-functional projects to improve AR systems, reporting, and automated workflows
• Spearhead specific initiatives assigned by management, from the initial discovery and requirements gathering phase through implementation and post-launch support
• Utilize advanced data analysis skills to monitor AR performance, identify trends, and provide insights to management
• Provide suggestions that enhance operational reporting to help the collections and cash application teams track key performance indicators (KPIs) and operational metrics
• Serve as a subject matter expert for AR systems (e.g., ERP modules like SAP or Oracle)
• Act as the point of escalation for complex system and processing issues, perform root cause analysis, and work with IT to implement technical and business process solutions
• Work closely with the Collections, Cash Application, IT, and other business teams (e.g., Sales, Operations) to ensure system configurations and processes meet business requirements
• Champion a culture of continuous improvement within the AR department by identifying and proposing enhancements that increase automation, refine policies, and improve overall team efficiency
• Develop training materials and provide guidance and support to AR team members on new systems, processes, and tools to improve their daily activities
• Ability to define new policies & procedures
• Ability to drive & manage daily operations

Senior Business Process Operations Analyst

Chief Technology Officer

• Provide technical expertise throughout the entire customer lifecycle on Citrix Platform
• Conduct product demonstrations and technical presentations remotely
• Assist with overcoming technical and competitive objections
• Create formal networks with key decision-makers in assigned accounts
• Provide regular updates on assigned accounts to Sales & ATS Leadership

Lead Account Technology Strategist – Benelux

Engineer

• Analyzing customer logs
• Setting up customer environments to reproduce their conditions
• Provides an initial analysis and answer to the support team
• Forward escalation to the engineering team
• Help engineering team in triaging escalations received from support
• Coordinating meetings with other engineers to address complex issues
• May assist the L1 team in calls with customers
• Suggesting enhancements on the product, and as well on the product documentation
• Sharing best practices

Lead Escalation Engineer

Content Manager

• Own the content strategy across the customer journey (awareness thru adoption) and key channels (web, social, email, events, campaigns)
• Set editorial standards (voice, accuracy, governance) and keep quality high across all assets
• Establish and maintain the red thread, so teams use consistent language, claims, and proof points—tailored by audience, not reinvented
• Create and edit high-impact content for senior business and technical audiences (POVs, articles, briefs, case studies, scripts, web experiences)
• Use AI/LLM workflows to accelerate research, ideation, drafting, repurposing, and localization—with human judgment and accountability
• Partner across Product Marketing, Demand Gen, Comms, Brand, Product, and SMEs to source insights and ship integrated programs
• Own the content creation agency relationship end-to-end: briefs, scope of work, timelines, reviews, and quality
• Track and improve content performance (engagement, SEO, conversion influence, answer-engine performance) and iterate based on evidence

Senior Content Strategist – Editor-in-Chief

Solutions Engineer

• Research customer industry, information technology, and technical trends
• Design and implement Citrix solutions tailored to client requirements
• Engage with stakeholders to assess business needs and recommend suitable Citrix architectures
• Provide technical and go-to-market leadership within the organization
• Collaborate with account teams to provide technical expertise during client engagements
• Develop strategies to improve and optimize existing Citrix deployments
• Ensure client solutions comply with external regulatory and security standards
• Identify potential risks in implementations and design mitigation strategies to address these challenges
• Work closely with the security and infrastructure teams to ensure that Citrix solutions are both secure and efficiently integrated within the larger IT environment
• Scale lessons learned and leading practices through collaboration with enablement counterparts

Lead Solutions Architect

Full-stack Engineer

• Lead the end-to-end architecture of RAG-based enterprise search solutions, integrating AEM or Liferay with tools like Glean, Vertex AI, or Elasticsearch
• Design and deploy content delivery strategies within AEM/Liferay that support seamless document ingestion, indexing, and metadata enrichment for AI consumption
• Design and deploy vector retrieval pipelines that integrate embeddings and LLMs with enterprise data connectors and CMS fragments
• Fine-tune LLMs and retrieval strategies to improve search accuracy, contextual understanding, and response quality across web and mobile interfaces
• Integrate semantic and generative search capabilities into enterprise portals, intranets, and customer-facing websites
• Partner with Product, Data, and Knowledge Management teams to design search relevance metrics and high-fidelity user experience (UX) flows
• Implement secure access controls, PII masking, and compliance mechanisms to ensure AI-powered search honors CMS-level permissions
• Stay current with emerging GenAI, vector database technologies, and CMS headless capabilities to continuously evolve platform architectures
• Lead and mentor engineering teams in Full Stack development, LLM integration, and hybrid search architectures.

Principal IT Software Engineer

Software Engineer

• lead the development of technical solutions for Spotfire products
• manage the Forward Engineering team
• collaborate with cross-functional teams in product management and engineering
• participate in client conversations and field engineering programs

Lead Forward Engineering Manager

• Own and execute account strategies for assigned U.S. Federal customers, focused on driving adoption, expansion, and retention within existing agencies.
• Drive revenue growth through increased platform adoption and expansion across programs, bureaus, and mission areas.
• Manage renewals, contract modifications, and expansion opportunities to ensure strong net revenue retention and long-term customer relationships.
• Develop and maintain multi-year account plans aligned to Federal mission priorities, IT modernization initiatives, and budget cycles.
• Build and sustain strong relationships with Federal IT, cybersecurity, acquisition, program, and mission stakeholders at multiple levels.
• Serve as the primary executive point of contact for assigned accounts, ensuring alignment between customer objectives and solution outcomes.
• Partner closely with Account Technology Specialists, along with Channel and Alliance partners organizations to drive adoption and value realization.
• Maintain disciplined pipeline management, deal execution, and forecasting accuracy across expansion and renewal opportunities.
• Navigate Federal procurement processes, compliance requirements, and contracting vehicles to support timely customer outcomes.
• Provide customer feedback and market insights to inform go-to-market strategy, product roadmap priorities, and adoption programs.

Lead Account Manager – US Federal Civilian

• Develop leading-edge software for Citrix-Managed Cloud Services product line.
• Design and maintain low-level streaming drivers, including custom networking and storage stacks.
• Expertly manage the Windows boot process with custom miniport drivers.
• Engineer sophisticated 'write cache' solutions using VHDX differencing disks.
• Lead the development of system utilities for configuring local boot media.

Principal Software Engineer

• Design and implement Citrix solutions tailored to client requirements.
• Engage with stakeholders to assess business needs and recommend suitable Citrix architectures.
• Provide technical leadership within the organization.
• Collaborate with account teams to provide technical expertise during client engagements.
• Develop strategies to improve and optimize existing Citrix deployments.
• Ensure client solutions comply with external regulatory and security standards.
• Identify potential risks in implementations and design mitigation strategies to address these challenges.
• Work closely with the security and infrastructure teams to ensure that Citrix solutions are both secure and efficiently integrated within the larger IT environment.
• Scale lessons learned and leading practices through collaboration with enablement counterparts.