Cloud Software Group

Support Engineer

• Provide high-level technical support for ibi's WebFOCUS product and related solutions to global customers.
• Resolve customer questions and complex technical problems related to application deployment, debugging, and advanced problem determination.
• Collaborate within your team to promote continuous knowledge development and maintain a high standard of service excellence.
• Create valuable technical content by documenting solutions provided to customers in the knowledge base.
• Manage critical support issues and participate in the handling of escalations.

• Act as the single point of accountability for all technical support escalations and service delivery for assigned Gold customers.
• Provide and coordinate advanced support for issues relating to WebFOCUS and the broader ibi product portfolio.
• Proactively facilitate and lead recurring technical and strategic meetings with Gold customers to review open cases.
• Oversee, manage, and work collaboratively with L1/L2 teams to drive the progression of all assigned account cases from initial contact to resolution.
• Manage both internal and external communication regarding new features, defects, and critical support issues.
• Act as the customer’s advocate with the Product Engineering/R&D divisions for technical requests.
• Guide assigned customers in the adoption of recent software releases through services such as upgrade planning/guidance and application assessments.
• Strictly adhere to the established escalation protocol for high-severity cases.

Senior Support Engineer

Full-stack Engineer

• Deploy IBI WebFOCUS applications into Kubernetes and OpenShift clusters.
• Develop, maintain, and execute automated and manual test cases for functional, regression, and integration testing.
• Write shell scripts and automation tools to facilitate QA tasks and deployment validation.
• Troubleshoot issues in containerized environments and collaborate with DevOps, Developers, and Product teams.
• Assist in CI/CD pipeline integration and QA automation strategies.
• Document test plans and test reports.
• Contribute to continuous improvement of QA practices, tooling, and frameworks.

Systems Software Engineer

• Analyze requirements and design specifications for New Feature implementation
• Participates in Feature Teams and Standups
• Work with Product Management/QA and provide feedback, suggestions and improvement recommendations of product functionality, design, etc.
• Implement and maintain new Unit Tests for the CICD process.
• Resolve defects on a timely manager, especially for customer defects.
• Works closely with QA and Product Management.
• Collaborate with cross-functional teams on product features to ensure that software requirements are met

Senior Systems Software Engineer

Analyst

• Analyzing and structuring complex sales transactions
• Evaluating deal profitability, risk, and compliance
• Oversight of other deal desk analysts
• Providing guidance and support to sales teams
• Working closely with sales, finance, legal, and other departments
• Streamlining deal desk processes and workflows
• Identifying and implementing best practices for deal management
• Analyzing deal data and creating reports

Lead Deal Desk Analyst

QA Engineer

• Analyze requirements and design specifications for New Feature testing and test case development
• Participate in Feature Teams and Standups
• Work as an extension of Product Managers/ Developers and provide feedback, suggestions and improvement recommendations of product functionality, design, etc.
• Monitor and analyze automation test activities for assigned product areas
• Logs, manages and tests defects in Bug tracking system
• Analyzes, Executes and maintains manual test suites for assigned product areas
• Works closely with Product Managers and Development teams
• Implement manual test cases and automation test scripts for execution in daily builds
• Ensure all SDLC requirements defined in the QA Testing Life Cycle are met

• Define, implement, and maintain comprehensive QA strategies, test plans, and test cases based on product requirements
• Participate in Feature Teams and Standups
• Work as an extension of Product Managers/Developers and provide feedback, suggestions and improvement recommendations of product functionality, design, etc.
• Lead the QA function by serving as Subject Matter Expert(SME), providing technical guidance and mentoring junior team members
• Monitor and analyze automation test activities for assigned product areas, identifying bottlenecks and areas for improvement
• Oversee and execute various types of testing, including functional, integration, regression, performance and security testing
• Logs, manages and tests defects in Bug tracking system
• Ensure all SDLC requirements defined in the QA Testing Life Cycle are met

Senior QA Engineer

Engineer

• Oversee the planning, coordination, and execution of software releases across organization
• Ensure that all product releases are delivered efficiently, reliably, and comprehensively for ibi business unit
• Comfortable working in an Agile development environment
• Communicate and collaborate across functional teams, including legal, IT, etc.
• Adept in Jira, Blackduck, and other relevant software release management tools
• Self-initiated time management across multiple projects
• Well organized, responsible and dedicated, with ability to work on multiple projects and meet release deliverables in expected time frame

Release Management Engineer

Chief Technology Officer

• Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organization
• Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication
• Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals.
• Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally
• Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors
• Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle
• Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn
• Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders
• Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change
• Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process
• Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution
• Conduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimally
• Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership
• Serve as an external spokesperson and evangelist for the company’s vision and associated technologies
• Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team’s technical mindshare
• Present and communicate effectively at an executive level to multiple customers and prospects
• Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set
• Maintain a solid understanding of competitive technologies and how to position to “win.”
• Provide thought leadership for the team, providing feedback and ideas on best practices
• An experienced leader on the team, responsible for creating and sharing innovative use cases and go-to-market strategies, continuously adapting to and capitalizing on changes in the tech industry
• Capable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement
• Strong ability to work across different departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives
• Quickly adapts to changes in the technology landscape, using them as opportunities to create new business value for customers
• Possesses a deep understanding of the industries in which their customers operate, including key trends, challenges, and regulatory environments
• Take ownership of outcomes, holding themselves and others accountable for delivering commitments and achieving strategic goals
• Proven track record of driving significant revenue through strategic upselling, cross-selling, and new business development
• Expertise in aligning technology solutions with the customer's broader business strategy, ensuring that technology investments drive tangible business outcomes
• Assist and drive projects and initiatives outside the ATS organization that help drive GTM strategies, product development, and direction
• Provide thought leadership across multiple technologies to help customers reach the most value from their investments in our technology

Principal Account Technology Strategist

Sales

• Consult on strategic business initiatives that enhance the success and support sales roles
• Act as trusted advisor to sales leaders to identify opportunities, analyze business performance and create strategies to support
• Collaborate with enablement team and extended teams to align plans and priorities
• Deliver learning content that is engaging, predictive, & outcome focused, minimizing non-sales time, developing a curriculum & learning program in line with skills competency framework.
• Conduct needs assessments to identify gaps and determine solutions.
• Evaluate the quality and effectiveness of training materials, continuously monitoring their impact, & refining as needed.
• Be the voice of the seller not only with third-party vendors but within the Enablement team and broader Marketing team, to design and develop curricula for effective learning experiences (including SKO), process and tool improvements, and propose feedback loop mechanisms
• Ensure frontline managers have the data insights, knowledge and skills to coach and drive team readiness.
• Monitor and regularly report on learning engagement, skill growth, program achievement and the business impact of learning initiatives.
• Be a problem finder as well as a problem solver.

Lead Sales Enablement Architect

Director

• Lead the global vulnerability management program across cloud, on-prem, and hybrid environments
• Oversee design and governance of privileged identity and access programs across IT, cloud, and DevOps environments
• Define enterprise security architecture standards aligned with Zero Trust principles
• Establish and monitor compliance to secure configuration baselines across systems, endpoints, and SaaS services
• Drive adoption of automation and AI-assisted analytics to scale risk detection and compliance reporting
• Oversee 24/7 monitoring, threat detection, and triage processes
• Lead the enterprise Cyber Security Incident Response Team
• Integrate proactive threat intelligence and hunting capabilities into SOC operations
• Oversee digital forensics, evidence handling, and root-cause analysis
• Partner with IT, GRC, and business units to ensure effective incident response plans

People Operations

• Own the development and implementation of automation standards and create operational efficiencies
• Perform heavy data analysis and research
• Support creating new methods of communicating human capital analysis and reporting
• Drive efficiencies in the team's workload and methods with the use of MS SQL Server tools (SSIS/SSRS)

People Analyst

• Manage end-to-end lifecycle for z/OS and Independent Software Vendor (ISV) products including installation, upgrades, and maintenance using SMP/E for multi-LPAR Sysplex environments
• Configure SMPE, order and install software, and perform software maintenance tasks
• Install software release upgrades using zOSMF dialogs and build software maintenance workflows
• Order software and create IBM problem tickets via IBM Support/ShopZ and research IBM software issues
• Install and configure new disk systems (DASD), perform storage management tasks, and configure NFS for IBM z/OS
• Configure HMC, HCD, server/device GENs and coordinate with teams to support upgrades and installations of new IBM Z hardware
• Setup, configure and maintain SAN equipment and Cisco/Brocade network switches; manage IBM z/Systems networking
• Provide expert-level problem determination and resolution for system and application issues using diagnostic tools (IPCS, SLIP, EREP, GTF) and perform root cause analysis
• Analyze svc dump diagnostic data and logs; develop and maintain system exits and utilities using REXX and perform assembler-level analysis when required
• Collaborate with cross-functional teams to support hardware and software upgrades and ensure stable production environments

Senior Principal Systems Software Engineer

Sales Operations Manager

• Senior Sales Ops Analyst is a key role working with different functions to maintain an efficient sales operations in the region for the Spotfire and Jaspersoft BUs.
• Lead Sales Operations function for Spotfire and Jaspersoft business Units in EMEA.
• Provide sales support for quote creation, complex carts, conversions, quote validation and approvals.
• Support regional sales leadership in forecasting and reporting.
• Work with regional sales leaders on initiatives to improve sales process.
• Assist and validate deals in line with Delegation of Authority and Corporate Guidelines on ARR growth.
• Identify and resolve issues/blockers in the quote/order form process working with cross department stake holders.
• Monitor sales hygiene in CRM and work with sales leaders to correct any errors.
• Onboard new hire AEs on systems and processes.
• Enable AEs on best practices on system and process.
• Contribute to updating the Sales Operations Playbook.