Analyzing customer logs
Setting up customer environments to reproduce their conditions
Provides an initial analysis and answer to the support team
Forward escalation to the engineering team
Help engineering team in triaging escalations received from support
Coordinating meetings with other engineers to address complex issues
May assist the L1 team in calls with customers
Suggesting enhancements on the product, and as well on the product documentation
Sharing best practices

Requirements

Solid knowledge of TIBCO EBX
Ability to debug software code
Ability to build environments which permits to reproduce customer environments (experience with containers, Java EE, and EBX are mandatory)
Customer orientation focus
Good experience on problems solving
Strong capacity to interact with peers and coordinate internal work force

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TIBCO EBXdebuggingJava EEcontainersenvironment setupproblem solving

Soft Skills

customer orientationinterpersonal skillscoordinationcommunication