Claroty

Director

• Lead Technical service teams across the Americas, ensuring consistent, high-quality service delivery aligned with global standards and company objectives
• Serve as the regional executive point of contact for key customer escalations, strategic accounts, and executive-level engagements
• Translate global strategy into actionable regional plans, ensuring alignment with broader business priorities
• Collaborate closely with Sales, Product, Customer Success, Support, and other functions to enhance the overall customer journey
• Identify regional trends, customer needs, and feedback to inform continuous improvement efforts
• Foster a culture of inclusion, accountability, and excellence within the regional teams
• Support talent development, performance management, and succession planning across the region
• Effectively manage regional budgets, forecasts, and resource allocation

Senior Director of Technical Services

Compliance

• Support the FedRAMP authorization and reauthorization processes, including development, review, and maintenance of system security documentation (SSP, POA&M, SAP, SAR, etc.)
• Map and analyze security controls against FedRAMP Moderate/High baselines and NIST SP 800-53 controls
• Assist in implementing and monitoring security controls for FedRAMP-authorized systems
• Coordinate with internal teams (engineering, operations, DevSecOps) to ensure security requirements are integrated into system design and operation
• Maintain continuous monitoring documentation and support periodic assessments (e.g., annual assessments, penetration tests, vulnerability scans)
• Interface with Third Party Assessment Organizations (3PAOs), government customers, and internal stakeholders to support audits and assessments
• Track and manage Plan of Action and Milestones (POA&M) items to closure
• Provide compliance reporting, metrics, and risk analysis to management
• Stay up-to-date with changes in FedRAMP requirements, NIST guidance, and related compliance frameworks (e.g., FISMA, CMMC)

FedRAMP Compliance Analyst

Revenue Operations

• Develop and implement a cohesive revenue operations strategy supporting growth, operational efficiency, and GTM alignment across Sales, Marketing, Customer Success, and Channel
• Drive consistency in forecasting processes, pipeline management, and data governance to deliver accurate and actionable insights
• Own the end-to-end Quote-to-Cash process, ensuring scalability, compliance, and a seamless experience across sales stages
• Lead and grow a high-performing Revenue Operations team, fostering collaboration and continuous improvement
• Partner with Sales, Marketing, Finance, and Product to align operational processes with strategic objectives and maximize revenue opportunities
• Partner with the systems team to develop scalable systems and tools, focusing on Salesforce CRM, sales enablement platforms, and data visualization tools like Tableau
• Manage and optimize key processes including territory planning, account segmentation, lead management, compensation planning, and renewals forecasting
• Deliver executive-level reporting and insights to drive strategic decisions across the company
• Identify and execute on opportunities for process automation, tool adoption, and operational efficiencies
• Act as a strategic advisor to GTM leadership, translating business goals into operational plans and measurable outcomes

Senior Director of Revenue Operations

Engineer

• Work with customers to plan, design, deploy, and configure Claroty’s solution to meet the client’s objectives and requirements, while driving value
• Act as the point of contact for all of the customers technical requirements
• Identify areas of improvement in products and services based on customer feedback, industry direction, and personal experience
• Develop artifacts, documentation, etc., to optimize services, increase product value, and create value for customers

Professional Services Engineer

Customer Success Manager

• Own the customer happiness and retention
• Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives
• Orchestrate the customer journey toward desired business outcomes and guide customers toward successful product adoption using product and industry subject matter expertise
• Monitor customer health and usage and proactively address challenges to ensure customers maximize product value
• Act as the quarterback of the customer experience, orchestrating internal teams (Support, Product, Sales) to align efforts and deliver a seamless experience
• Work Pacific/Mountain timezone hours and travel up to 20%

Customer Success Manager – Healthcare

Technical Account Manager

• Work with customers to plan, design, build and deploy Claroty’s solution to meet the client’s objectives and requirements, while enabling value.
• Act as the main point of contact for every technical engagement with existing customers, responsible for the technical health of the customer.
• Identify areas of improvement in products and services based on customer feedback, industry direction, and moment.
• Develop artifacts, documentation, etc. to optimize services, increase product value and create value for customers.

Technical Account Manager – Healthcare

Customer Support

• Partner with the Chief Customer Officer and CX leaders to build and drive annual plans, quarterly business reviews, board materials, capacity planning, and strategic presentations
• Drive the operational rhythm of the CX organization, including cadences, KPI tracking, initiatives execution, and interlocks with cross-functional teams
• Lead cross-functional projects to implement and evolve systems, tools, and methodologies that support customer journey improvements and delivery at a global scale
• Design, refine, and manage all CX metrics to provide actionable insights across the Customer Experience org - with focus on adoption, value realization, and risk mitigation
• Serve as the right hand of the Chief Customer Officer and a key enabler for Customer Experience (CX) leadership
• Lead one direct report at first and serve as a business partner to CX VPs
• Ensure executive-level visibility and impact by transforming data into strategic insights and optimizing operational excellence across the CX organization

Director, Customer Experience Strategy and Operations

Executive Assistant

• Provide high-level executive support to the CRO, and regional GM's, including both operational and administrative responsibilities
• Act as a reliable point of contact between the CRO and internal teams, executives, and external partners
• Manage complex, dynamic calendars, prioritize meetings, resolve scheduling conflicts, and ensure adequate preparation and materials for each engagement
• Coordinate internal and external meetings, cross-functional sessions, QBRs, and offsite events across multiple time zones
• Handle end-to-end travel arrangements and prepare detailed itineraries
• Process and track expense reports and purchase orders, ensuring timely approvals
• Review, manage, and prioritize all incoming communications, meeting invites, and requests — escalating or responding as appropriate
• Partner closely with other Executive Assistants to ensure consistent, reliable support for senior management
• Consolidate activity reports, prepare presentations (mainly in PowerPoint), and support the CRO in communication needs
• Provide logistical support for onboarding new leaders within the revenue organization
• Handle confidential matters with the utmost discretion and professionalism

DevOps Engineer

• Manage and optimize Claroty’s cloud-based infrastructure in AWS GovCloud ensuring FedRAMP compliance and high availability
• Monitor and enhance system performance, scalability, and reliability through observability tools, automation, and best practices
• Implement and maintain security controls aligned with FedRAMP, NIST 800-53, and federal cybersecurity standards
• Develop and manage infrastructure automation using Terraform and Ansible
• Enhance DevSecOps pipelines, automate deployments, and improve system resilience (GitLab CI/CD, Jenkins, Kubernetes)
• Implement and manage monitoring solutions (Prometheus, Grafana, ELK Stack), respond to incidents, and conduct post-mortems
• Configure and maintain VPCs, VPNs, security groups, and firewalls in AWS GovCloud
• Manage rollout strategy for new technologies and oversee execution to ensure minimal disruption
• Act as first line of response for critical incidents (GOV Production On-Call), triage and coordinate to restore services
• Monitor production performance and degradation and conduct regular infrastructure upgrades
• Oversee release flow ensuring seamless transitions and handle production impacts
• Collaborate with DevOps, security teams, developers, and federal stakeholders to maintain compliant and secure cloud environment

Site Reliability Engineer – FedRAMP, AWS GovCloud, Public Sector

Product Marketing

• Support ongoing management, configuration, and optimization of business applications used within GTM teams including sales, marketing, and customer engagement.
• Lead, execute, and develop initiatives within the Go-To-Market application ecosystem.
• Be responsible for the administration, optimization, and integration of key sales and marketing applications to support revenue operations.
• Oversee the go-to-market application stack, ensuring end-to-end integration and performance.
• Administer Salesforce, including configuration, customization, reporting, and user management.
• Lead initiatives to optimize and automate processes within applications such as 6Sense, Gong, Gainsight, Ironclad, LinkedIn Sales Navigator, and ZoomInfo.
• Collaborate with cross-functional teams (Sales, Marketing, RevOps) to align technology with business strategy.
• Maintain data integrity, enforce governance protocols, and develop training for end-users.
• Manage user access, troubleshoot issues, and liaise with vendors as necessary.

GTM Applications Analyst

Program Manager

• End-to-end project management: Lead planning, execution, and delivery of a range of projects within the global marketing team
• Cross-functional Orchestration: Drive the marketing workstreams within key cross-functional projects and programs ensuring smooth collaboration
• Process Optimization: Champion and refine our project management process; identify bottlenecks and implement solutions to improve team velocity, communication, and overall efficiency
• Facilitate, plan, and manage timelines: Develop detailed plans, managing timelines and dependencies to ensure deadlines are met without sacrificing quality
• Communication Hub: Maintain clear, consistent, and proactive communication with all stakeholders; provide regular status updates, identify potential risks, and manage expectations effectively

Marketing Program Manager

Administrative Assistant

• Oversee day-to-day soft services and office operations, including full management of the reception area and meeting rooms
• Manage relationships with external vendors (cleaning, food & beverage, maintenance, office supplies)
• Manage and optimize operational workflows to ensure efficiency and alignment with company policies and procedures
• Plan, coordinate, and execute wellbeing initiatives across the Americas region and the NY office
• Support HR operations by collaborating closely with the HR team on various projects and initiatives
• Conduct onboarding sessions for all new hires across the Americas region
• Welcome and assist visitors, clients, and employees in a professional and friendly manner
• Maintain strong communication and collaboration with building management
• Work in a global environment and collaborate with cross-functional teams across multiple regions

Office Manager / HR Coordinator

Security Engineer

• Act as a conduit for identifying and implementing capabilities needed for developing an agile and secure cloud environment
• Drive continuous innovation in cloud strategy while instilling confidence and trust through security
• Provide Amazon Web Services (AWS) and (and some Azure) subject matter expertise when collaborating on the design of secure solutions
• Collaborate with stakeholders to implement security controls to provide assurance that our cloud environment meets our company defined standards
• Lead Cloud Security implementation activities by managing daily tasks, driving behavior changes within the cloud environment, and engaging with senior leaders
• Explore new technologies, interacting with vendors to ensure the right technology is deployed for the use case being evaluated
• Provide support and direction for the implementation of our Cloud Security Posture Management (CSPM) tool, including expanding its footprint, ensuring tool health, and enabling new modules
• Design and implement secure Identity and Access Management (IAM) solutions, with a demonstrated understanding of AWS IAM policy design and their interactions with resources
• Regular meetings with the Devops, GRC, and IT teams
• Lead the secure design and review of cloud-native applications, microservices, and infrastructure (e.g., VPC/VNet peering, network security groups, ingress/egress controls)
• Collaborate with DevOps and engineering teams to integrate security into the CI/CD pipeline (DevSecOps)
• Identify and assess cloud security risks, vulnerabilities, and threats