Claroty

Senior Director of Technical Services

Claroty

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $250,000 - $280,000 per year

Job Level

Senior

Tech Stack

CloudCyber SecurityIoT

About the role

  • Lead Technical service teams across the Americas, ensuring consistent, high-quality service delivery aligned with global standards and company objectives
  • Serve as the regional executive point of contact for key customer escalations, strategic accounts, and executive-level engagements
  • Translate global strategy into actionable regional plans, ensuring alignment with broader business priorities
  • Collaborate closely with Sales, Product, Customer Success, Support, and other functions to enhance the overall customer journey
  • Identify regional trends, customer needs, and feedback to inform continuous improvement efforts
  • Foster a culture of inclusion, accountability, and excellence within the regional teams
  • Support talent development, performance management, and succession planning across the region
  • Effectively manage regional budgets, forecasts, and resource allocation

Requirements

  • 10+ years of experience in the technology or cybersecurity space
  • 5+ years in regional leadership roles overseeing customer-facing functions
  • Strong familiarity with the customer lifecycle, post-sales delivery, and service excellence best practices
  • Demonstrated success leading multi-country or regional teams across North and South America
  • Proven ability to manage complex, cross-functional initiatives and influence across a matrixed organization
  • Proven track record of building high-performance teams
  • Hands-on experience managing customer service or success teams, technical support, or consulting functions
  • Strong escalation management skills and the ability to build trusted relationships with enterprise customers
  • Solid understanding of cybersecurity and industrial/OT security concepts (Operational technology experience highly valued)
  • Bachelor's degree in a relevant field (Business, Technology, Engineering)
  • Advanced degree or industry certifications (e.g., MBA, CISSP, CISM) are a plus
  • Bilingual Spanish/Portuguese a plus (due to LATAM coverage)
  • Comfortable working in a fast-paced, remote-first environment