Director – Propulsion Industrial Team
Airbus
PMP
Senior Director of Technical Services
Claroty
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $250,000 - $280,000 per year
Job Level
Senior
Tech Stack
CloudCyber SecurityIoT
About the role
- Lead Technical service teams across the Americas, ensuring consistent, high-quality service delivery aligned with global standards and company objectives
- Serve as the regional executive point of contact for key customer escalations, strategic accounts, and executive-level engagements
- Translate global strategy into actionable regional plans, ensuring alignment with broader business priorities
- Collaborate closely with Sales, Product, Customer Success, Support, and other functions to enhance the overall customer journey
- Identify regional trends, customer needs, and feedback to inform continuous improvement efforts
- Foster a culture of inclusion, accountability, and excellence within the regional teams
- Support talent development, performance management, and succession planning across the region
- Effectively manage regional budgets, forecasts, and resource allocation
Requirements
- 10+ years of experience in the technology or cybersecurity space
- 5+ years in regional leadership roles overseeing customer-facing functions
- Strong familiarity with the customer lifecycle, post-sales delivery, and service excellence best practices
- Demonstrated success leading multi-country or regional teams across North and South America
- Proven ability to manage complex, cross-functional initiatives and influence across a matrixed organization
- Proven track record of building high-performance teams
- Hands-on experience managing customer service or success teams, technical support, or consulting functions
- Strong escalation management skills and the ability to build trusted relationships with enterprise customers
- Solid understanding of cybersecurity and industrial/OT security concepts (Operational technology experience highly valued)
- Bachelor's degree in a relevant field (Business, Technology, Engineering)
- Advanced degree or industry certifications (e.g., MBA, CISSP, CISM) are a plus
- Bilingual Spanish/Portuguese a plus (due to LATAM coverage)
- Comfortable working in a fast-paced, remote-first environment
