Claroty

Technical Account Manager

• Work with customers to plan, design, deploy, and configure Claroty’s solution to meet client objectives and requirements
• Act as the point of contact for all of the customers technical requirements
• Identify areas of improvement in products and services based on customer feedback, industry direction, and personal experience
• Develop artifacts and documentation to optimize services, increase product value, and create value for customers
• Collaborate with internal teams and contribute to customer success and service delivery

QA Automation Engineer

• Manage and optimize lab environments and establish automation foundations
• Ensure integration of automated solutions with various products and systems
• Troubleshoot, script, and collaborate with teams to improve testing and deployment workflows
• Utilize advanced Bash scripting and Python automation skills to improve lab workflows
• Collaborate with teams to refine testing and deployment processes, focusing on Jenkins and Pytest integration
• Troubleshoot and optimize network switches, BIOS, and ensure smooth VLAN operations
• Oversee lab operations and ensure seamless IT functionality
• Manage hardware components and perform installations and maintenance
• Implement and manage software controls; enhance systems using web interfaces and automation tools
• Contribute to system optimization processes and streamline operations through automation

System Lab Automation Engineer

Business Intelligence Developer

• Design, develop, and maintain interactive Power BI dashboards for key security metrics (incident response times, vulnerability management, threat intelligence, compliance reporting)
• Connect to and model data from Claroty data sources such as xDome, CTD, and xSA platforms
• Develop complex DAX measures and calculated tables to quantify and track cybersecurity risk, maturity, and effectiveness
• Optimize Power BI dashboards for performance and scalability; publish, manage, and secure reports and datasets applying Row-Level Security (RLS)
• Create and maintain comprehensive technical documentation for Power BI security reports, including data sources, data models, DAX logic, and business rules
• Document dataflows and data lineage to ensure data governance and a single source of truth for security analytics
• Utilize scripting (Python, PowerShell) to automate ETL processes from various security platforms and develop custom scripts to pull data from security APIs (e.g., Microsoft Graph Security API, Microsoft Defender for Endpoint API)
• Work with Microsoft 365 platforms to leverage security data from SharePoint Online and related services
• Assist in development and maintenance of data-related security applications or scripts as needed
• Transform raw security data into actionable insights for customer reporting and ensure technical documentation is accurate for compliance

BI Developer

Security Engineer

• Act as a conduit for identifying and implementing capabilities needed for developing an agile and secure cloud environment
• Drive continuous innovation in cloud strategy while instilling confidence and trust through security
• Provide Amazon Web Services (AWS) and (and some Azure) subject matter expertise when collaborating on the design of secure solutions
• Collaborate with stakeholders to implement security controls to provide assurance that our cloud environment meets our company defined standards
• Lead Cloud Security implementation activities by managing daily tasks, driving behavior changes within the cloud environment, and engaging with senior leaders
• Explore new technologies, interacting with vendors to ensure the right technology is deployed for the use case being evaluated
• Provide support and direction for the implementation of our Cloud Security Posture Management (CSPM) tool, including expanding its footprint, ensuring tool health, and enabling new modules
• Design and implement secure Identity and Access Management (IAM) solutions, with a demonstrated understanding of AWS IAM policy design and their interactions with resources
• Regular meetings with the Devops, GRC, and IT teams
• Lead the secure design and review of cloud-native applications, microservices, and infrastructure (e.g., VPC/VNet peering, network security groups, ingress/egress controls)
• Collaborate with DevOps and engineering teams to integrate security into the CI/CD pipeline (DevSecOps)
• Identify and assess cloud security risks, vulnerabilities, and threats

Cloud Security Engineer

Administrative Assistant

• Oversee day-to-day soft services and office operations, including full management of the reception area and meeting rooms
• Manage relationships with external vendors (cleaning, food & beverage, maintenance, office supplies)
• Manage and optimize operational workflows to ensure efficiency and alignment with company policies and procedures
• Plan, coordinate, and execute wellbeing initiatives across the Americas region and the NY office
• Support HR operations by collaborating closely with the HR team on various projects and initiatives
• Conduct onboarding sessions for all new hires across the Americas region
• Welcome and assist visitors, clients, and employees in a professional and friendly manner
• Maintain strong communication and collaboration with building management
• Work in a global environment and collaborate with cross-functional teams across multiple regions

Office Manager / HR Coordinator

Program Manager

• End-to-end project management: Lead planning, execution, and delivery of a range of projects within the global marketing team
• Cross-functional Orchestration: Drive the marketing workstreams within key cross-functional projects and programs ensuring smooth collaboration
• Process Optimization: Champion and refine our project management process; identify bottlenecks and implement solutions to improve team velocity, communication, and overall efficiency
• Facilitate, plan, and manage timelines: Develop detailed plans, managing timelines and dependencies to ensure deadlines are met without sacrificing quality
• Communication Hub: Maintain clear, consistent, and proactive communication with all stakeholders; provide regular status updates, identify potential risks, and manage expectations effectively

Marketing Program Manager

Product Marketing

• Support ongoing management, configuration, and optimization of business applications used within GTM teams including sales, marketing, and customer engagement.
• Lead, execute, and develop initiatives within the Go-To-Market application ecosystem.
• Be responsible for the administration, optimization, and integration of key sales and marketing applications to support revenue operations.
• Oversee the go-to-market application stack, ensuring end-to-end integration and performance.
• Administer Salesforce, including configuration, customization, reporting, and user management.
• Lead initiatives to optimize and automate processes within applications such as 6Sense, Gong, Gainsight, Ironclad, LinkedIn Sales Navigator, and ZoomInfo.
• Collaborate with cross-functional teams (Sales, Marketing, RevOps) to align technology with business strategy.
• Maintain data integrity, enforce governance protocols, and develop training for end-users.
• Manage user access, troubleshoot issues, and liaise with vendors as necessary.

GTM Applications Analyst

DevOps Engineer

• Manage and optimize Claroty’s cloud-based infrastructure in AWS GovCloud ensuring FedRAMP compliance and high availability
• Monitor and enhance system performance, scalability, and reliability through observability tools, automation, and best practices
• Implement and maintain security controls aligned with FedRAMP, NIST 800-53, and federal cybersecurity standards
• Develop and manage infrastructure automation using Terraform and Ansible
• Enhance DevSecOps pipelines, automate deployments, and improve system resilience (GitLab CI/CD, Jenkins, Kubernetes)
• Implement and manage monitoring solutions (Prometheus, Grafana, ELK Stack), respond to incidents, and conduct post-mortems
• Configure and maintain VPCs, VPNs, security groups, and firewalls in AWS GovCloud
• Manage rollout strategy for new technologies and oversee execution to ensure minimal disruption
• Act as first line of response for critical incidents (GOV Production On-Call), triage and coordinate to restore services
• Monitor production performance and degradation and conduct regular infrastructure upgrades
• Oversee release flow ensuring seamless transitions and handle production impacts
• Collaborate with DevOps, security teams, developers, and federal stakeholders to maintain compliant and secure cloud environment

Site Reliability Engineer – FedRAMP, AWS GovCloud, Public Sector

Executive Assistant

• Provide high-level executive support to the CRO, and regional GM's, including both operational and administrative responsibilities
• Act as a reliable point of contact between the CRO and internal teams, executives, and external partners
• Manage complex, dynamic calendars, prioritize meetings, resolve scheduling conflicts, and ensure adequate preparation and materials for each engagement
• Coordinate internal and external meetings, cross-functional sessions, QBRs, and offsite events across multiple time zones
• Handle end-to-end travel arrangements and prepare detailed itineraries
• Process and track expense reports and purchase orders, ensuring timely approvals
• Review, manage, and prioritize all incoming communications, meeting invites, and requests — escalating or responding as appropriate
• Partner closely with other Executive Assistants to ensure consistent, reliable support for senior management
• Consolidate activity reports, prepare presentations (mainly in PowerPoint), and support the CRO in communication needs
• Provide logistical support for onboarding new leaders within the revenue organization
• Handle confidential matters with the utmost discretion and professionalism

Customer Support

• Partner with the Chief Customer Officer and CX leaders to build and drive annual plans, quarterly business reviews, board materials, capacity planning, and strategic presentations
• Drive the operational rhythm of the CX organization, including cadences, KPI tracking, initiatives execution, and interlocks with cross-functional teams
• Lead cross-functional projects to implement and evolve systems, tools, and methodologies that support customer journey improvements and delivery at a global scale
• Design, refine, and manage all CX metrics to provide actionable insights across the Customer Experience org - with focus on adoption, value realization, and risk mitigation
• Serve as the right hand of the Chief Customer Officer and a key enabler for Customer Experience (CX) leadership
• Lead one direct report at first and serve as a business partner to CX VPs
• Ensure executive-level visibility and impact by transforming data into strategic insights and optimizing operational excellence across the CX organization

Director, Customer Experience Strategy and Operations

• Work with customers to plan, design, build and deploy Claroty’s solution to meet the client’s objectives and requirements, while enabling value.
• Act as the main point of contact for every technical engagement with existing customers, responsible for the technical health of the customer.
• Identify areas of improvement in products and services based on customer feedback, industry direction, and moment.
• Develop artifacts, documentation, etc. to optimize services, increase product value and create value for customers.

Technical Account Manager – Healthcare

Customer Success Manager

• Own the customer happiness and retention
• Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives
• Orchestrate the customer journey toward desired business outcomes and guide customers toward successful product adoption using product and industry subject matter expertise
• Monitor customer health and usage and proactively address challenges to ensure customers maximize product value
• Act as the quarterback of the customer experience, orchestrating internal teams (Support, Product, Sales) to align efforts and deliver a seamless experience
• Work Pacific/Mountain timezone hours and travel up to 20%

Customer Success Manager – Healthcare

Engineer

• Work with customers to plan, design, deploy, and configure Claroty’s solution to meet the client’s objectives and requirements, while driving value
• Act as the point of contact for all of the customers technical requirements
• Identify areas of improvement in products and services based on customer feedback, industry direction, and personal experience
• Develop artifacts, documentation, etc., to optimize services, increase product value, and create value for customers

Professional Services Engineer

Revenue Operations

• Develop and implement a cohesive revenue operations strategy supporting growth, operational efficiency, and GTM alignment across Sales, Marketing, Customer Success, and Channel
• Drive consistency in forecasting processes, pipeline management, and data governance to deliver accurate and actionable insights
• Own the end-to-end Quote-to-Cash process, ensuring scalability, compliance, and a seamless experience across sales stages
• Lead and grow a high-performing Revenue Operations team, fostering collaboration and continuous improvement
• Partner with Sales, Marketing, Finance, and Product to align operational processes with strategic objectives and maximize revenue opportunities
• Partner with the systems team to develop scalable systems and tools, focusing on Salesforce CRM, sales enablement platforms, and data visualization tools like Tableau
• Manage and optimize key processes including territory planning, account segmentation, lead management, compensation planning, and renewals forecasting
• Deliver executive-level reporting and insights to drive strategic decisions across the company
• Identify and execute on opportunities for process automation, tool adoption, and operational efficiencies
• Act as a strategic advisor to GTM leadership, translating business goals into operational plans and measurable outcomes

Senior Director of Revenue Operations

Compliance

• Support the FedRAMP authorization and reauthorization processes, including development, review, and maintenance of system security documentation (SSP, POA&M, SAP, SAR, etc.)
• Map and analyze security controls against FedRAMP Moderate/High baselines and NIST SP 800-53 controls
• Assist in implementing and monitoring security controls for FedRAMP-authorized systems
• Coordinate with internal teams (engineering, operations, DevSecOps) to ensure security requirements are integrated into system design and operation
• Maintain continuous monitoring documentation and support periodic assessments (e.g., annual assessments, penetration tests, vulnerability scans)
• Interface with Third Party Assessment Organizations (3PAOs), government customers, and internal stakeholders to support audits and assessments
• Track and manage Plan of Action and Milestones (POA&M) items to closure
• Provide compliance reporting, metrics, and risk analysis to management
• Stay up-to-date with changes in FedRAMP requirements, NIST guidance, and related compliance frameworks (e.g., FISMA, CMMC)

FedRAMP Compliance Analyst

Director

• Lead Technical service teams across the Americas, ensuring consistent, high-quality service delivery aligned with global standards and company objectives
• Serve as the regional executive point of contact for key customer escalations, strategic accounts, and executive-level engagements
• Translate global strategy into actionable regional plans, ensuring alignment with broader business priorities
• Collaborate closely with Sales, Product, Customer Success, Support, and other functions to enhance the overall customer journey
• Identify regional trends, customer needs, and feedback to inform continuous improvement efforts
• Foster a culture of inclusion, accountability, and excellence within the regional teams
• Support talent development, performance management, and succession planning across the region
• Effectively manage regional budgets, forecasts, and resource allocation