Clara

Operations

• Manage daily operational tasks and ensure the seamless execution of processes, utilizing platforms like Slack and Google Drive to coordinate across teams.
• Assist in critical onboarding procedures, including KYC, KYB, and AML checks, ensuring strict compliance with internal policies and financial regulations.
• Execute data entry and maintain accurate operational systems, records, and documentation.
• Identify bottlenecks in current workflows and recommend actionable changes to streamline and automate operations.
• Assist in generating reports related to operational performance and monitor key performance indicators (KPIs), escalating concerns or delays to senior team members as needed.
• Collaborate cross-functionally to provide operational support to departments such as customer service, risk, and finance, ensuring issues are resolved and workflows remain efficient.

Operations Analyst – Analista de Operaciones

Operations Analyst, Bogotá

Account Executive

• Own the full sales cycle for Enterprise accounts across the Colombian Caribbean region, from the first strategic conversation to contract signature.
• Build and maintain a high-quality pipeline while developing new opportunities within your territory and ensuring accurate forecasting in HubSpot.
• Leverage your existing network and deep understanding of the Caribbean business ecosystem to identify, engage, and grow relationships with key enterprise accounts.
• Become Clara's commercial ambassador in the region by building long-term partnerships with leading companies.
• Lead high-stakes conversations with CFOs, Treasurers, Controllers, and senior finance executives.
• Translate complex financial structures into clear value propositions, positioning Clara as a strategic partner rather than simply a vendor.
• Partner closely with Risk, Product, Operations, and Customer Success teams to design tailored solutions that address the needs of large enterprise customers.
• Manage long, multi-stakeholder sales cycles with discipline, navigating complex procurement processes while maintaining momentum throughout every stage of the deal.

Enterprise Account Executive – Caribbean Coast region

Sales Development Rep

• Establish process, discipline, and high-performance metrics within our 3-SDR outbound team in Brazil.
• Conduct weekly 1:1 sessions with each SDR to unblock challenges, execute weekly call reviews with actionable feedback.
• Build, test, and optimize multi-channel cadences (email, LinkedIn, phone) in Amplemarket based on real response rates.
• Guarantee HubSpot data accuracy, ensuring all activities are registered, deal stages are correct, and qualification notes are perfectly documented.
• Standardize the SDR → AE handoff process so Account Executives receive comprehensive context to advance the opportunity.
• Partner with Marketing to refine lists and messaging, and close the loop weekly with AEs to understand what converted into a deal, what disqualified, and why.
• Own and report pipeline metrics to leadership (Meetings Booked, Show Rates, Cold Response %, Deals Closed, and generated TPV) with clear trend analyses and action plans.

SDR Leader

Full-stack Engineer

• Elevate the UX: Lead the frontend architecture of our payment systems, ensuring our user interfaces are intuitive, responsive, and robust.
• Bridge the Stack: Design, build, and maintain frontend/backend integrations with payment processors and financial infrastructure providers across Latin America.
• Build for Resiliency: Write clean, observable, and secure code that handles sensitive financial data with the reliability our clients depend on.
• Leverage AI: Use AI tools to automate repetitive engineering workflows, accelerate delivery, and close skill gaps — from scaffolding integrations to generating and reviewing code.
• Lead & Mentor: Set the technical bar through code reviews, UI/UX architectural input, and hands-on mentorship of junior and mid-level engineers.
• Collaborate Cross-Functionally: Work closely with Product, Design, and Backend engineers to translate complex payment workflows into beautiful web solutions.

Senior Fullstack Engineer – LATAM

• Own the global HubSpot infrastructure for the CS team. You will drive account assignments, territory mapping, and data hygiene across all regions, ensuring a unified "one Clara" operational standard.
• Design and maintain global dashboards in HubSpot and Metabase. You will transform raw multi-country data into actionable narratives that help leadership understand business impact and team performance.
• Lead the technical setup for customer-facing campaigns worldwide. You will define segments, collaborate with Growth Marketing on global messaging, and track performance using Amplemarket and HubSpot.
• Serve as the global point of contact for CS operational inquiries. You will lead the training and onboarding for new hires across regions, ensuring high adoption of our tools and automated workflows.
• Proactively identify manual bottlenecks in our global processes and automate them using N8N or AI-driven logic. We expect you to constantly reinvent how we work to increase team velocity.

Sales Operations Associate

Performance Marketing

• Launch, monitor and quality assurance of campaigns across Google Ads, Meta Ads, LinkedIn Ads, and other platforms.
• Set up tracking and attribution according to internal guidelines — including AI-assisted tagging validation and anomaly detection.
• Use AI tools daily to accelerate campaign work: generating ad copy variants, summarizing performance data, building audience hypotheses, and drafting creative briefs.
• Conduct keyword and audience research using both native platform tools and AI-powered research assistants (e.g. Claude, Perplexity, ChatGPT, custom GPTs).
• Support in A/B tests and make regular optimizations — using AI to generate hypotheses, interpret results, and suggest next steps.
• Build and maintain recurring performance reports, leveraging AI to surface insights and write narrative summaries.
• Use automation tools (e.g. n8n, Make, Zapier) to reduce repetitive manual work and create scalable workflows around campaign management.
• Work closely with the Growth Team and support teams — using AI to speed up collaboration, from briefing creative to aligning on copy.

Paid Media Associate

Backend Engineer

• Designing and implementing robust backend services using Java, Spring, Spring Boot, and Spring Batch
• Architecting scalable, distributed systems and microservices that support our core financial products
• Modeling data and managing PostgreSQL and Redis for both transactional and caching needs
• Building and securing RESTful APIs for internal and external consumption
• Working with event-driven architectures and tools like Kafka or RabbitMQ
• Mentoring junior engineers, enforcing best practices and quality standards
• Collaborating with stakeholders to deliver technical solutions that align with business goals

Senior Java Backend Engineer

• Qualify, negotiate, and close inbound opportunities originating from digital marketing campaigns and direct inquiries.
• Prioritize and manage a massive portfolio of small and medium-sized businesses, focusing relentlessly on the highest-value opportunities.
• Execute high-volume outbound sequences utilizing Hubspot, Amplemarket, WhatsApp, and cold calling to activate new prospects and re-engage dormant leads.
• Articulate Clara’s value proposition with clarity and empathy, guiding prospects seamlessly from initial interest to deal closure.
• Maintain meticulous CRM hygiene for effective lead management, utilizing reports, sequences, and templates to optimize outreach.
• Collaborate closely with Account Executives and Marketing to refine targeting and ensure a frictionless customer journey.

Inbound Sales Account Executive, Mexico City

Analyst

• Monitor and review onboarding processes to ensure accuracy and adherence to internal controls.
• Collaborate with Sales and other Customer-facing teams to complete timely and thorough KYC/KYB and CDD reviews.
• Flag and escalate inconsistencies or risks in real time, ensuring we meet our internal SLAs and compliance standards.
• Maintain up-to-date knowledge of policies and procedures, and contribute to a culture of continuous improvement.
• Work cross-functionally to identify bottlenecks or risks and support automation and process enhancements.

Operations Analyst – Analista de Operaciones

Operations Analyst, Bogotá

Enterprise Account Executive – Caribbean Coast region

SDR Leader

Senior Fullstack Engineer – LATAM

Sales Operations Associate

Paid Media Associate

Paid Media Associate

Paid Media Associate

Senior Java Backend Engineer

Inbound Sales Account Executive, Mexico City

Control Desk, Credit Analyst – São Paulo