City of Hamilton, Ohio

Customer Support

• Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), responsible for technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform.
• Provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.
• Participates in sprint activities, estimates development effort, and delivers technical work items—such as configuration changes, data updates, integrations, GIS support, or reports to meet defined acceptance criteria.
• Configures and supports Hexagon EAM components including flexes, workflows, screens, extensions, and security.
• Troubleshoots application issues, supports performance tuning, and resolves defects in collaboration with IT and vendors.
• Develops and maintains EAM operational and analytical reports for divisions including Public Works, Transit, Waste Management, Water/Wastewater, and Transportation.
• Uses EAM-native reporting tools, SQL, SSRS, or Power BI to support divisional reporting needs.
• Designs, develops, tests, and deploys EAM enhancements, flexes, scripts, configuration changes, and integrations.
• Supports User Acceptance Testing by preparing technical test cases and assisting business testers.

Application Support Specialist – EAM

Project Manager

• Provide leadership to staff and consultants within a Business Unit
• Review and approve water and wastewater infrastructure designs
• Ensure designs are cost effective, efficient, and timely
• Develop preliminary design for LRT corridor
• Oversee collection of data, review work produced by consultants, and address stakeholder concerns
• Mentor staff and provide day to day guidance
• Monitor and report Sectional key performance indicators

Senior Project Manager, Water/Wastewater Systems Planning – LRT

Administration

• Reporting to the Manager, Service Delivery, Licensing & By-law Services, assumes lead accountability and responsibility for co-ordinating and drafting responses to complaints and inquiries received by the Licensing and By-law Services Division.
• Oversees and manages special projects and programs in order to support Licensing and By-law Services including the Neighbour Dispute Mediation Program, Contract Services Program and the Noise Exemption Permit process.
• Investigates high profile or politically sensitive complaints and provides clear and concise information and policy advice to Councillors, property owners, contractors and municipal officials.
• Conduct audits on enforcement files requiring a clear understanding of by-laws, investigations and by-law enforcement process.
• Create and maintain (with Information Services) a database in the AMANDA system to record, track and document all elected official communications, project and program process that will generate detailed information and statistical reports.
• Administer the division’s Contractor Services Program, preparing Requests for Proposals and working in close proximity with the City’s Corporate Services Department.
• Responsible for monitoring contractor’s work and costs and associated impact to budgets.
• Provide operational, statistical and cost analysis to management.

Licensing and By-Law Administrator

Full-stack Engineer

• Responsible for review and approval of complex development applications and projects
• Provide mentorship and guidance in a multi-disciplinary team environment
• Ensure infrastructure is designed according to guidelines with minimal disruption
• Develop quality services in a timely, cost-effective manner
• Track financial and servicing data related to development projects

Senior Engineer, Development Engineering

• Reporting to the Senior Project Manager, this position undertakes various duties related to multi-modal transportation planning, operations and safety on the roadways relating to the development approval process, including site plans and draft plans of subdivision.
• The Project Manager will provide leadership in a team environment that focuses on meeting the City’s responsibilities as a leader and steward in the delivery of technical and administrative services to the public, internal clients and external customers.
• The Project Manager shall ensure that departmental goals and objectives are achieved through the effective and efficient use of financial and staff resources.
• Use a "best practices" approach, develop and deliver quality services in a timely and cost-effective manner.
• Continually investigate alternate techniques and technologies to ensure that optimum methods are being utilized.
• Supervise and monitor staff performance, create and monitor performance plans and career development plans.
• Deliver technical information to various committees, Councillors, other City departments, outside agencies, consultants and the public.
• Compose technical reports, correspondences and compiles information and statistics and provide professional consultation, including reports, to senior management.
• Attend public meetings to present the City’s position/actions to the public and outside government bodies.
• Respond to members of the public, elected representatives and other agencies verbally, electronically and in writing.

Project Manager, Transportation Planning, Development Approvals

• Coordinate customer experience plans and campaigns for Transit (HSR) services and programs.
• Coordinate market research related to transit riders and potential riders for disseminating and reporting back the research findings to influence the customer experience while riding with the HSR.
• Coordinate and implement customer experience programs and campaigns to encourage local and visitor ridership on the HSR.
• Assist with research, analysis, planning, development, and implementation of strategies and tactics for the HSR to build positive relationships with internal and external stakeholders.
• Facilitate various phases of public consultation required to reach the HSR’s internal and external target audiences.
• Assist with coordination of projects, programs, or events that require the collaboration of a variety of internal resources.
• Assist in the evaluation of programmes and prepares reports as requested.
• Identify and produce content for storytelling purposes.
• Ensure all communications are written and designed to be clear, accessible, and engaging for diverse audiences, including businesses, newcomers, front-line staff, seniors, youth, and persons with disabilities.
• Craft creative and compelling messaging that resonates with target audiences and drives positive behavior change.
• Attend program events on an ongoing basis to collect photos and video footage to help with storytelling.
• Coordinate and maintain a library of graphics, photos, and videos; files existing communications collateral.
• Employ design tools to provide assistance to staff producing program and event flyers.
• Conduct outreach at local partner and community events.
• Maintain HSR partner and community distribution lists.
• Assist with social media and marketing projects as required.
• Perform other duties as assigned which are directly related to the responsibilities of the position.

Customer Experience Coordinator

• Reporting to the Senior Project Manager, Water/Wastewater Planning, the Project Manager, Stormwater Planning will provide leadership to subordinate staff in a team environment that shall focus on providing the Stormwater planning necessary for the City’s growth and redevelopment.
• The Project Manager shall ensure that Stormwater planning activities are delivered in accordance with City, Provincial and Federal guidelines in a cost effective, efficient and timely manner.
• You will assume the day-to-day responsibilities for the Stormwater planning elements of the Systems Planning Group, ensuring that the needs of the residents and businesses of the City of Hamilton are met and regularly exceeded and that these elements are delivered in a timely and cost-effective manner in accordance with City and Provincial policies.
• You will participate in multi-disciplinary teams comprised of staff not only from the Public Works Department, but from other City Departments and outside agencies in order to address development, redevelopment, permitting and environmental issues utilizing your Stormwater planning, design and coordination expertise.
• The Project Manager will interact with consultants on Stormwater planning and functional design projects including the preparation of terms of reference, mathematical modeling and engineering analysis, oversee the collection of data , securing permits and approvals, and review/comment on consultants’ reports and recommendations related to the following areas: Watershed and Sub-watershed Studies, Master Drainage Plans, Stormwater Quality and Quantity, Erosion Control and Remediation, Natural Channel Design, Hydrologic/Hydraulic Designs, Sewer System Modeling, Storm/Drainage Infrastructure Designs.
• Participates as a Subject Matter Specialist on various Corporate and Working Groups committees as required.
• Recommends public consultation techniques and data requirements for Stormwater Planning and functional design projects.
• Identifies and evaluates procedures to complete stormwater management activities.
• Liaises with external agencies such as Ministry of Natural Resources and Forestry, Ministry of Environment, Conservation and Parks, Working Groups, neighbouring Municipalities, Conservation Authorities and stakeholder groups.
• Plays an enhanced leadership role, innovates and creates policy/procedure/solutions through research and development to understand and promote Best Practices and improving section’s technical performance.
• Leads as subject matter technical expert for stormwater & water resources initiatives and system design.
• Provides technical support for preparation of design and tender documents in accordance with the City, Provincial and Federal guidelines.
• Receives and answers inquiries of a technical nature from public, staff in other departments, municipal and government agencies.
• Writes reports, composes correspondence related to stormwater management issues.
• Directs and supervises technical and support staff involved in watershed/stormwater management planning process.
• Leads land and easement acquisition project and conducts preliminary economic a financial analysis.
• Determines and estimates the capacity of existing stormwater collection networks.
• Reviews and evaluates the performance of existing stormwater management facilities and recommends maintenance/retrofits as may be required.
• Makes recommendations related to Departmental current budgets.
• Assist in developing multi-year capital budgets that incorporate infrastructure extension and rehabilitation projects to meet the City's needs.
• Leads by example and functions as a mentor.
• Represents City on various agencies/committees.
• Reviews development/redevelopment applications for stormwater management and sanitary capacity.
• Capable of providing development application reviews in expedited time frames, as necessary.

Project Manager, Stormwater Planning

• Reporting to the Supervisor, Business Applications, the Application Support Specialist - Commerce will play a crucial role in ensuring the smooth operation of point-of-sale (POS) systems.
• You will be responsible for assisting in the implementation, maintenance, troubleshooting, and optimization of our D365 Commerce System.
• Your expertise will be essential in maintaining the POS and Commerce system, providing technical support to clients, and contributing to a dynamic team environment.
• Perform full lifecycle application development in Microsoft D365 Finance & Operations, including configuration, coding, unit testing, code walk-through, debugging and code deployment, utilizing Microsoft Azure DevOps, LCS and employing coding standard and patterns.
• Design and develop custom features and enhancements in D365 F&O using X++.
• Lead D365 F&O enhancement/optimization.
• Participate in system upgrades and apply patches while ensuring system stability and performance adhering to the SSDLC framework and processes.
• Collaborate with functional consultants and architects to understand business requirements and translate them into technical solutions.
• Manage support tickets, maintain the support site, monitor support emails, troubleshoot user issues, engage with vendors, and submit Vendor support requests.
• Investigate and support user incidents and requests by recommending, testing, and implementing possible solutions.
• Respond to critical incidents and collaborate with supervisors, IT operations teams, business stakeholders, and vendors to resolve application issues.
• Support user changes and security permissions as required.
• Leverage vendor support documentation to optimize request fulfillment and engage vendors as required to resolve issues.
• Support special projects related to implementing applications, changes, features, and processes, including integrations with other enterprise systems.
• Perform other related duties as assigned that are directly related to the major responsibilities of the job.

Application Support Specialist – Commerce

Architect

• Provide strategic leadership and oversight for the City’s enterprise application and solution architecture, strategic roadmaps and project delivery.
• Ensure that technology investments are aligned with City priorities, deliver measurable business value, and are secure, scalable, and sustainable.
• Provide architectural leadership for major initiatives, ensuring solutions are interoperable, secure, resilient, and scalable.
• Monitor emerging technologies and industry trends (e.g., cloud, data platforms, automation) and recommend practical adoption strategies appropriate to the municipal context.
• Oversee the application and solution portfolio, assessing value, risk, lifecycle stage, and alignment with City priorities.
• Support business case development, feasibility assessments, and option analysis for new technology investments.
• Partner with business units to prioritize initiatives and optimize capital and operating investments as well as management or project request intake, evaluation and execution.
• Provide strategic oversight for solution design across projects and product teams, ensuring consistency with architectural standards.
• Act as a trusted advisor to City departments, maintaining strong relationships and a deep understanding of business needs.
• Translate business strategy into clear technology roadmaps, standards, and architectural requirements that guide capital, operational and delivery decisions.

Manager, Strategy and Architecture

Systems Engineer

• Reporting to the Supervisor, Business Applications, the Systems Analyst (Business Applications) facilitates the effective use of business applications, technologies, databases, and development processes to meet the business needs of both internal and external corporate clients.
• Analyzes, designs and supports custom and packaged applications, including special and ad hoc projects that contribute to the realization of the City's Information Services Strategic Plan.
• Prepares or contributes to work plans including time/effort estimates for assigned components or functions of projects or maintenance initiatives.
• Develops functional and technical specifications from detail business requirements for new and existing applications.
• Prepares development and implementation work plans and manages time and processes to achieve stated goals, deliverables and timelines.
• Leads development and implementation initiatives based on project plans.
• Analyzes data requirements, designs logical and physical data models.

Systems Analyst – Business Applications

• Reporting to the Supervisor of Landscape Architectural Services, this position is responsible for performing technical and administrative duties related to the tendering of capital construction projects.
• Co-ordinate the preparation and tendering of landscape architectural construction contracts and ensure contract documents comply with City tendering practices and policies.
• Co-ordinate responses to addenda or RFI during the tender process of projects, typically working directly with procurement staff and the Landscape Architect (Project Manager).
• Review, edit and compile Landscape Architectural Services construction contracts, including technical drawings, schedules of quantities, specifications and special provisions.
• Maintain and update Landscape Architectural Services’ standard specifications and contract document templates.
• Research and recommend landscape architectural specifications and contract policies and procedures.
• Arrange for construction mobilization including scheduling of pre-construction meetings, creating construction notification letters, taking and transcribing minutes, arranging for sign boards, and collecting submittals.
• Update and maintain contract document templates and files for use and reference.
• Input and retrieve specification and contract data based on feedback from the Section.
• Compile, track and report on statistics regarding contracts and other pertinent information within the Section.
• Record, prepare and distribute meeting minutes of sectional team meetings.
• Update and maintain the Open Space Development Guidelines in coordination with Landscape Architectural Services’ management staff.
• Provide contract administrative support during periods of high demand, such as attend site meetings, draft contract documents such as change orders, responses to RFI, submittal reviews etc.
• Perform other duties as assigned which are directly related to the responsibilities of the position.

Quality Control Technician, Landscape Architectural Services

• Reporting to the Manager, Business Operations, this position serves as the Divisional consultant responsible for performance measurement, continuous improvement, quality management and operational excellence across the Building Division.
• The role drives strategic change initiatives that enhance Divisional performance, service delivery and customer satisfaction.
• This position conducts audits of moderate to high complexity and supports the development of performance management tools and processes and metrics to inform decision-making and operational improvements.
• As a senior project leader, the incumbent provides strategic direction for Divisional initiatives and ensures alignment with corporate priorities.

Senior Project Manager – Quality and Performance

• Reporting to the Manager of Design, the Senior Project Manager, Design Services will provide leadership to subordinate staff in a multi-functional workforce engaged in delivery and direction of services to the public and internal clients.
• Recommends improvement strategies in the delivery of services to meet mandated goals and objectives.
• Accountable for ensuring that design, contract and specifications development activities are delivered in accordance with City and Provincial guidelines through effective and efficient use of financial and staff resources.
• Using a "best practices" approach, develops and delivers quality services in a timely and cost effective manner.
• Instils a customer services focus with subordinate staff.
• Implements strategies to improve effectiveness and efficiency.
• Sets above average standards and leads by example. Functions as mentor to subordinate staff.
• Provides design and tender services on Design and Construction projects through the direction of in house staff and consultants and award of the program projects.

Senior Project Manager, Design Services

• Reporting to the Supervisor Business Applications (Emergency Services)
• Collaborate with a dynamic team of professionals
• Support the development and sustainment of processes and workflows
• Manage the configuration of the products within the Emergency Services portfolio
• Document and maintain system requirements for the products within the Emergency Services portfolio
• Contribute to the overall operational maintenance and delivery of functional enhancements for the systems associated with the Emergency Services product suite
• Support the continuous monitoring and updating of system requirements to ensure alignment to current organizational functional needs
• Identify and document user requirements and ensure the transformation of business-oriented requirements into accurate technical specifications
• Support the execution of user acceptance testing (UAT)
• Conduct regular evaluations of system requirements
• Engage with Emergency Services stakeholders within the organization to elicit feedback
• Provide technical coordination in the assessment and enhancement of the applications
• Support the development and execution of system and user acceptance test cases
• Interact with Information Technology staff to ensure data is published to external applications and interfaces
• Receive and address inquiries from staff and vendors
• Assist in the development and maintenance of operational procedures affected by new or changed applications and workflows
• Support the investigation and resolution of system-related issues
• Ensure the functionality of the system complies with identified requirements
• Develop and maintain comprehensive procedures and documents outlining system functions and structure
• Cultivate collaborative partnerships with other departments, municipalities, and companies
• Contribute to the procurement process for new solutions and may engage in evaluation activities

Product Support Specialist – Emergency Services

• Support the development approval process through administration of the City’s development agreements, processes, and divisional database.
• Facilitate the development and preparation of the division’s annual capital infrastructure budget and capital budget forecast.
• Engage in municipal servicing infrastructure projects required to support the City’s growth plan.
• Administer and maintain the Growth Management Division’s electronic database and data base applications.
• Administer the City’s cost recovery process and procedure for municipal works constructed by developers.
• Assess infrastructure projects for eligibility to recover costs in accordance with the City’s Financial Policies for Development.
• Calculate cost recovery rates, tracking, and reporting all cost recovery obligations of the City.
• Administer the City’s park dedication process and procedure for development applications where land is conveyed to the City to satisfy park dedication requirements.
• Ensure capital project accounts for City share of infrastructure costs constructed by developers are established and correct funding is allocated based on approved cost schedules.