Training Lead, Enterprise Time and Attendance System

City of Hamilton, Ohio

Training Lead supporting implementation of enterprise Time & Attendance system across the City and affiliates. Responsible for designing, developing, and delivering comprehensive training programs.

Posted 7/11/2026full-timeHamilton • 🇨🇦 CanadaSenior💰 CA$95,757 - CA$119,701 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the Manager, HR Technology & Analytics, the Training Lead will support the implementation of the enterprise Time & Attendance system (UKG Pro WFM) in terms of end-to-end training strategy, planning, and execution.
Responsible for designing, developing, and delivering the end-to-end training strategy and program to support successful adoption of the enterprise Time & Attendance system (UKG Pro WFM) across the City and its affiliates.
Conduct comprehensive training needs assessments across business units to identify role-based learning requirements including functional and technical admins, managers, and frontline employees.
Design and develop training curriculum, materials, and job aids, including instructor-led training, e-learning modules, quick reference guides, and system simulations.
Work collaboratively with HR, Payroll, IT, Subject Matter Experts (SMEs), and Implementation Partner to translate system functionality (time entry, approvals, scheduling, absence management, etc.) into effective learning and user-friendly content.
Develop and manage a training delivery plan, including scheduling, logistics, resource coordination, and rollout strategy across the City and its affiliates.
Deliver or oversee delivery of training sessions, including train-the-trainer programs, classroom sessions, and virtual learning environments.
Collaborate closely with the Organizational Change Management (OCM) Lead to align training with change management strategies, communications, and readiness activities.
Establish and track training metrics and KPIs, including training effectiveness, participation, completion rates, knowledge retention, and user proficiency.
Conduct training evaluations and gather feedback to continuously improve learning effectiveness and materials.
Support organizational readiness and adoption efforts by reinforcing key messages and ensuring employees have the knowledge and tools required to transition successfully.
Maintain training documentation repository and ensure content is current, version-controlled, and accessible.

Requirements

What you’ll need

University Degree in Education, Human Resources, Organizational Development, Business Administration, or related discipline, or equivalent combination of education and relevant experience.
Considerable experience in training development and delivery for enterprise system implementations, preferably HR systems such as UKG Pro WFM, Kronos, or equivalent Time & Attendance solutions.
Demonstrated experience designing and delivering large-scale, role-based training programs for complex organizations (3000+ users preferred).
Strong understanding of workforce management processes, including timekeeping, scheduling, absence management, and payroll-related functions.
Experience working within municipal, public sector, or unionized environments, with understanding of collective agreements and operational workforce needs, is strongly preferred.
Demonstrated ability to develop instructional design materials using best practices in adult learning principles and methodologies.
Experience delivering training through multiple channels, including instructor-led, virtual, and e-learning platforms.
Familiarity with learning management systems (LMS) and digital learning tools is preferred.
Excellent stakeholder engagement, facilitation, communication, writing, and presentation skills, with the ability to explain complex concepts in a clear, concise, and engaging manner to diverse audiences.
Demonstrated knowledge and skills in business process analysis and business process mapping.
Strong organizational and project coordination skills, with the ability to manage multiple training activities simultaneously.
Experience measuring and reporting on training effectiveness, readiness, and adoption metrics.
Strong collaboration skills with the ability to work effectively with cross-functional teams and subject matter experts.
Proven ability to build, manage and foster a team-oriented environment.
Has the ability to develop, maintain, strengthen and repair partnerships with others inside or outside of the organization to elicit cooperation.

Benefits

Comp & perks

Health insurance
Training and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training Needs AssessmentCurriculum DesignE-Learning DevelopmentTraining Metrics and KPIsBusiness Process Analysis

Soft Skills

CollaborationFacilitationOrganizational SkillsProject CoordinationCommunication Skills