City of Hamilton, Ohio

Project Manager

• Reporting to the Senior Project Manager of the Project Management and Quality Office in the Engineering Services Division.
• Coordinate and support the implementation of Divisional processes and the Departmental Quality Management System (QMS).
• Perform specialized administrative and technical work related to the identification, evaluation, prioritization and implementation of programs and initiatives.
• Ensure that initiatives are delivered in accordance with City and Provincial guidelines.
• Support the development, operation and maintenance of a Divisional Quality Management System and the delivery of various strategic, technical, research, legislative and operational duties.

Quality Management Coordinator – Project Management Office and Quality

• Researching, developing, and implementing projects for Divisional initiatives related to policy development, continuous improvement and service delivery
• Ensure that assigned projects are delivered with consideration to the identification of project scope, schedule, cost and the management of associated risks
• Provides leadership, guidance, technical competence and achieves results through effective teamwork
• Lead community consultation initiatives related to projects
• Investigates, recommends, tests and evaluates innovative/creative policies and business processes for the Tourism and Culture Division
• Defines and documents project requirements and develops project charters

Project Manager, Tourism & Culture

Business Intelligence Analyst

• Reporting to the Manager, Accounting Services, perform a variety of complex programming, accounting and financial reporting functions using ERP and MS Fabric Data Queries.
• Assume leadership role in the co-ordination and completion of the Year-End Financial Information Return (F.I.R.) Schedules and consolidated Financial Report.
• Provide direction, training, functional and procedural support to staff, other departments and outside agencies.
• Responsible for overseeing the preparation of individual schedules, inter-fund balancing, completion and submission to the Ministry of Municipal Affairs.
• Design, create, modify and implement System Financial Reports using ERP and MS Fabric to meet the needs of users as well as annual financial requirements including F.I.R. schedules, and F.I.R. Current Budget Variance Reports.
• Design, create and download transactional data reports using query, a data management tool within the ERP to facilitate the analytical aspect of the requirements of this position.
• Develop, implement and maintain the reporting F.I.R. Tree Structure and the corporation's chart of accounts in adherence to the Provincial Financial Reporting Guidelines.
• Ensure the timeliness and accuracy of the reporting process including scheduling the month end open and close processes as well as the Fiscal Year-End Close.
• Review, analyze and interpret the Ministry of Municipal Affairs Accounting F.I.R. Guidelines and Instructions. Communicate changes to affected teams.
• Compile, summarize, analyze and classify the corporations' accounts by manipulating MS Fabric and ERP reports and transcribing annually onto the F.I.R. Schedules Oversight and preparation of F.I.R. schedules and reconciliation of the Financial Report to F.I.R. submission.
• Review annually and assist in the implementation of new or changes to the Public Sector Accounting Board standards to be reported on the Financial Report and F.I.R.
• Compile, analyze and classify the Corporation's Long Term Debt financial data using spreadsheets and preparing the year-end financial working papers.
• Compile, analyze, and complete Corporation’s year-end consolidated financial statements using Financial Reporting software and preparing supporting year-end financial working papers.
• Provide pertinent debt information to establish and allocate the annual Budget for Long Term Debt.
• Prepare, input system journal entries regarding Long Term Debt and oversee journal entries processed to the Sinking Funds account.
• Liaise with various outside entities to confirm and advise of outstanding debt, Sinking Fund Actuarial and future repayment schedules.
• Coordinate year-end journal entries posted by departments.
• Create and oversee the year-end transfers from/to reserves including the final year-end Surplus/Deficit entries.
• Review journals and ensure proper accounting procedures are met, proper accounts are used and inter-functional transfers are accurate.
• Initiate and process the necessary corrections as required.
• Review, interpret the Ministry of Finance reporting requirements, determine and implement the proper accounting Procedures and Policies.
• Liaise and assist the City's outside auditors at year-end by compiling data, investigating discrepancies, performing detailed analysis, and explaining the variances between actual to budget and/or current year to prior year's comparative numbers. Monthly and year-end analysis/reconciliation of various balance sheet accounts using a variety of database applications within the ERP and MS Fabric GL/AP/AR inquiry.

Financial Reporting Analyst

Compliance

• Investigates and enforces compliance with licensing, zoning, and property standards by-laws
• Acts as an ambassador for businesses to assist with licensing compliance
• Conducts inspections, prepares reports, and provides evidence in legal settings
• Liaises with other regulatory bodies and maintains accurate records

Licensing Compliance Officer – Periodic

• Reporting to the Senior Project Manager, Capital Projects, Forestry & Horticulture, the Project Manager - Forest Health prepares, coordinates, and oversees the technical, administrative, public liaison, regulatory and contractual aspects of forest health management, pest monitoring, operational and maintenance programs.
• The Project Manager takes the lead role concerning various programs in a multi-functional workforce engaged in the delivery and direction of services to the public and internal clients.
• Responsible for ensuring that the Forestry Section programs and activities are delivered following Municipal, Provincial, and Federal regulations and guidelines through the effective and efficient use of financial and staff resources.
• Develop and deliver high-quality programs and services in a timely and cost-effective manner using a "best practices" approach.
• Responsible for the program management of urban forest health and completing various activities independently and through the direction of operational staff, consultants, and contractors.
• Implement strategies to improve effectiveness and efficiency.
• Set above average standards and lead by example.
• Provide leadership and direction to staff.
• Promote teamwork and integration between internal and external parties participating in cross-functional and cross-program initiatives.
• Assist in the development of procedures for improved stewardship and accountability, risk management, financial efficiency, project tracking, reporting and follow-up, and ensure that Sectional, Divisional, and Departmental objectives are accomplished.
• Deliver and manage forest health programs to ensure balanced service/price/quality comply with legislative requirements, consistent with the City of Hamilton's Strategic Plan and Urban Forest Strategy.

Project Manager – Forest Health

Billing Specialist

• Performs tasks related to the accurate and timely billing and delivery of water, wastewater and stormwater accounts
• Provides customer service to Hamilton Utility clients, internal staff and external stakeholders
• Receives, assesses, and responds to inquiries from staff, financial institutions, law offices, government agencies and the public
• Ensures accurate and timely updates of billing information
• Monitors Pre-Authorized Payment Plan accounts and follows up on discrepancies
• Researches information, analyzes accounts and composes correspondence in response to account discrepancies
• Notifies applications if criteria are not satisfied
• Manages call backs from notices to account holders and property owners
• Maintains the collection of arrears, calculates and applies penalty and interest charges

Utility Billing Clerk

Accounting Manager

• Reporting to the Manager, Accounting Services the Supervisor is responsible and accountable for overseeing and coordinating accounting services for the City.
• Directly involved in assisting the Manager in the preparation of complex annual financial statements for the City’s consolidated operations, pension Funds and Trust Funds, statutory reporting requirements for Harmonized Sales Tax and other commodity taxes.
• Accountable for establishing and achieving sectional goals and objectives through the effective and efficient use of financial and staff resources.
• Uses a ‘best practices’ approach in developing and delivering quality services in a timely and cost effective manner.
• Ensures staff are provided with timely and accurate information to effectively and consistently respond to internal and external inquiries.
• Evaluates and reports on the section’s service, financial, administrative and staff performance, recommends and implements strategies to improve effectiveness and efficiency.
• Manages staff performing day to day operations, responsible for cost effective administration and timely delivery of service and program adhering to legislative compliance.
• In collaboration with the Manager, develops, writes, monitors and maintains the policies and business processes for the business unit.
• Supervises, hires, trains, and disciplines staff, approves requests for time off and monitors absences according to corporate guidelines to ensure appropriate service levels.
• Operates as the subject matter expert and escalation point to resolve issues from direct reports and internal/external customers.

Supervisor, Accounting Services

Analyst

• Facilitates the analysis, compilation, organization, interpretation, and dissemination of geographically referenced and Public Health data sets
• Prepares, maintains, updates, manipulates and analyzes the digital maps and associated databases
• Creates custom database and thematic maps
• Inputs, manipulates and retrieves spatial and tabular data
• Analyzes and translates Public Health business needs into GIS application requirements
• Performs quality assurance/quality control tasks to ensure data integrity
• Co-ordinates the development of Python scripts, FME Scripts, customized user interfaces, and other GIS applications
• Conducts research and development; analyze, interpret, and report on research findings
• Completes spatial analysis and/or GIS application development projects with Public Health
• Provides content administration, data dissemination, documentation, spatial analysis, map production, user training, and general GIS user support

GIS Analyst – Public Health

Customer Support

• Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), responsible for technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform.
• Provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.
• Participates in sprint activities, estimates development effort, and delivers technical work items—such as configuration changes, data updates, integrations, GIS support, or reports to meet defined acceptance criteria.
• Configures and supports Hexagon EAM components including flexes, workflows, screens, extensions, and security.
• Troubleshoots application issues, supports performance tuning, and resolves defects in collaboration with IT and vendors.
• Develops and maintains EAM operational and analytical reports for divisions including Public Works, Transit, Waste Management, Water/Wastewater, and Transportation.
• Uses EAM-native reporting tools, SQL, SSRS, or Power BI to support divisional reporting needs.
• Designs, develops, tests, and deploys EAM enhancements, flexes, scripts, configuration changes, and integrations.
• Supports User Acceptance Testing by preparing technical test cases and assisting business testers.

Application Support Specialist – EAM

• Provide leadership to staff and consultants within a Business Unit
• Review and approve water and wastewater infrastructure designs
• Ensure designs are cost effective, efficient, and timely
• Develop preliminary design for LRT corridor
• Oversee collection of data, review work produced by consultants, and address stakeholder concerns
• Mentor staff and provide day to day guidance
• Monitor and report Sectional key performance indicators

Senior Project Manager, Water/Wastewater Systems Planning – LRT

Administration

• Reporting to the Manager, Service Delivery, Licensing & By-law Services, assumes lead accountability and responsibility for co-ordinating and drafting responses to complaints and inquiries received by the Licensing and By-law Services Division.
• Oversees and manages special projects and programs in order to support Licensing and By-law Services including the Neighbour Dispute Mediation Program, Contract Services Program and the Noise Exemption Permit process.
• Investigates high profile or politically sensitive complaints and provides clear and concise information and policy advice to Councillors, property owners, contractors and municipal officials.
• Conduct audits on enforcement files requiring a clear understanding of by-laws, investigations and by-law enforcement process.
• Create and maintain (with Information Services) a database in the AMANDA system to record, track and document all elected official communications, project and program process that will generate detailed information and statistical reports.
• Administer the division’s Contractor Services Program, preparing Requests for Proposals and working in close proximity with the City’s Corporate Services Department.
• Responsible for monitoring contractor’s work and costs and associated impact to budgets.
• Provide operational, statistical and cost analysis to management.

Licensing and By-Law Administrator

Full-stack Engineer

• Responsible for review and approval of complex development applications and projects
• Provide mentorship and guidance in a multi-disciplinary team environment
• Ensure infrastructure is designed according to guidelines with minimal disruption
• Develop quality services in a timely, cost-effective manner
• Track financial and servicing data related to development projects

Senior Engineer, Development Engineering

• Reporting to the Senior Project Manager, this position undertakes various duties related to multi-modal transportation planning, operations and safety on the roadways relating to the development approval process, including site plans and draft plans of subdivision.
• The Project Manager will provide leadership in a team environment that focuses on meeting the City’s responsibilities as a leader and steward in the delivery of technical and administrative services to the public, internal clients and external customers.
• The Project Manager shall ensure that departmental goals and objectives are achieved through the effective and efficient use of financial and staff resources.
• Use a "best practices" approach, develop and deliver quality services in a timely and cost-effective manner.
• Continually investigate alternate techniques and technologies to ensure that optimum methods are being utilized.
• Supervise and monitor staff performance, create and monitor performance plans and career development plans.
• Deliver technical information to various committees, Councillors, other City departments, outside agencies, consultants and the public.
• Compose technical reports, correspondences and compiles information and statistics and provide professional consultation, including reports, to senior management.
• Attend public meetings to present the City’s position/actions to the public and outside government bodies.
• Respond to members of the public, elected representatives and other agencies verbally, electronically and in writing.

Project Manager, Transportation Planning, Development Approvals

• Coordinate customer experience plans and campaigns for Transit (HSR) services and programs.
• Coordinate market research related to transit riders and potential riders for disseminating and reporting back the research findings to influence the customer experience while riding with the HSR.
• Coordinate and implement customer experience programs and campaigns to encourage local and visitor ridership on the HSR.
• Assist with research, analysis, planning, development, and implementation of strategies and tactics for the HSR to build positive relationships with internal and external stakeholders.
• Facilitate various phases of public consultation required to reach the HSR’s internal and external target audiences.
• Assist with coordination of projects, programs, or events that require the collaboration of a variety of internal resources.
• Assist in the evaluation of programmes and prepares reports as requested.
• Identify and produce content for storytelling purposes.
• Ensure all communications are written and designed to be clear, accessible, and engaging for diverse audiences, including businesses, newcomers, front-line staff, seniors, youth, and persons with disabilities.
• Craft creative and compelling messaging that resonates with target audiences and drives positive behavior change.
• Attend program events on an ongoing basis to collect photos and video footage to help with storytelling.
• Coordinate and maintain a library of graphics, photos, and videos; files existing communications collateral.
• Employ design tools to provide assistance to staff producing program and event flyers.
• Conduct outreach at local partner and community events.
• Maintain HSR partner and community distribution lists.
• Assist with social media and marketing projects as required.
• Perform other duties as assigned which are directly related to the responsibilities of the position.

Customer Experience Coordinator

• Reporting to the Senior Project Manager, Water/Wastewater Planning, the Project Manager, Stormwater Planning will provide leadership to subordinate staff in a team environment that shall focus on providing the Stormwater planning necessary for the City’s growth and redevelopment.
• The Project Manager shall ensure that Stormwater planning activities are delivered in accordance with City, Provincial and Federal guidelines in a cost effective, efficient and timely manner.
• You will assume the day-to-day responsibilities for the Stormwater planning elements of the Systems Planning Group, ensuring that the needs of the residents and businesses of the City of Hamilton are met and regularly exceeded and that these elements are delivered in a timely and cost-effective manner in accordance with City and Provincial policies.
• You will participate in multi-disciplinary teams comprised of staff not only from the Public Works Department, but from other City Departments and outside agencies in order to address development, redevelopment, permitting and environmental issues utilizing your Stormwater planning, design and coordination expertise.
• The Project Manager will interact with consultants on Stormwater planning and functional design projects including the preparation of terms of reference, mathematical modeling and engineering analysis, oversee the collection of data , securing permits and approvals, and review/comment on consultants’ reports and recommendations related to the following areas: Watershed and Sub-watershed Studies, Master Drainage Plans, Stormwater Quality and Quantity, Erosion Control and Remediation, Natural Channel Design, Hydrologic/Hydraulic Designs, Sewer System Modeling, Storm/Drainage Infrastructure Designs.
• Participates as a Subject Matter Specialist on various Corporate and Working Groups committees as required.
• Recommends public consultation techniques and data requirements for Stormwater Planning and functional design projects.
• Identifies and evaluates procedures to complete stormwater management activities.
• Liaises with external agencies such as Ministry of Natural Resources and Forestry, Ministry of Environment, Conservation and Parks, Working Groups, neighbouring Municipalities, Conservation Authorities and stakeholder groups.
• Plays an enhanced leadership role, innovates and creates policy/procedure/solutions through research and development to understand and promote Best Practices and improving section’s technical performance.
• Leads as subject matter technical expert for stormwater & water resources initiatives and system design.
• Provides technical support for preparation of design and tender documents in accordance with the City, Provincial and Federal guidelines.
• Receives and answers inquiries of a technical nature from public, staff in other departments, municipal and government agencies.
• Writes reports, composes correspondence related to stormwater management issues.
• Directs and supervises technical and support staff involved in watershed/stormwater management planning process.
• Leads land and easement acquisition project and conducts preliminary economic a financial analysis.
• Determines and estimates the capacity of existing stormwater collection networks.
• Reviews and evaluates the performance of existing stormwater management facilities and recommends maintenance/retrofits as may be required.
• Makes recommendations related to Departmental current budgets.
• Assist in developing multi-year capital budgets that incorporate infrastructure extension and rehabilitation projects to meet the City's needs.
• Leads by example and functions as a mentor.
• Represents City on various agencies/committees.
• Reviews development/redevelopment applications for stormwater management and sanitary capacity.
• Capable of providing development application reviews in expedited time frames, as necessary.