City of Hamilton, Ohio

General

• Provide leadership to supervisory and operational staff within the urban forestry operations.
• Oversee short- and long-term planning, resource allocation, and service delivery performance management.
• Support the development of operational strategies and business plans to ensure sustainable management of the City's urban forest.
• Direct the planning, delivery, monitoring, and improvement of urban forestry operations.
• Establish and track key performance indicators, service delivery metrics, and operational analytics for assessing performance.
• Oversee contractor performance and compliance with specifications and budget requirements.
• Foster a culture of accountability, collaboration, innovation, and customer service throughout the division.
• Contribute to the development and implementation of urban forestry strategies and policies.

Superintendent, Forestry

Manager

• Lead and manage Water Resources Management and Source Water Protection strategies
• Execute the Hamilton Harbour Remedial Action Plan
• Ensure compliance with the Clean Water Act and regulations
• Establish departmental goals
• Interact with the public and Council for program support
• Build relationships with community partners and government agencies
• Plan and implement water resource management related work
• Evaluate and report on financial and staff performance
• Prepare annual budgets for the Section
• Ensure compliance with health and safety legislation

Manager, Water Resources Management

• Reports to the Coordinator, Information Systems & Cartography Planning.
• Prepares, maintains, updates, manipulates and analyses the digital maps and associated databases related to the department’s Geographic Information System.
• Maintains planning related corporate spatial and tabular data and creates custom databases and thematic maps in support of special projects/reports.
• Performs quality assurance/quality control tasks to ensure data integrity.
• Maintains, updates, and analyses departmental GIS data using ArcGIS Pro and ArcGIS Online.
• Performs manual and automated quality assurance/quality control data validity check to ensure the integrity of data.
• Undertakes and assists in the analysis and reconciliation of conflicting data, whether from a spatial or tabular sources.
• Compiles source document work packages for data conversion.
• Assembles a wide range of data sources/types including vector, raster, CAD and imagery data for mapping and spatial analysis.
• Plots plans/maps and creates custom thematic maps, web maps, and presentation layouts using ArcGIS Pro (ESRI Suite), Microsoft Suite and/or Adobe Creative Suite to effectively convey information.
• Prepares special data reports, dashboards, and data visualizations to support planning and operational reporting and decision-making, for public and internal use.
• Develops and implements automated processes to streamline workflows as appropriate.
• Considers and implements AODA-compliant accessibility standards in data, mapping and report outputs.
• Receives and answers enquiries from staff and the public.
• Assists Planners in the preparation of reports and presentations.
• Assists with the creation and maintenance of custom applications.
• Follows the established request management practices and procedures.
• Assists in the development and review of procedures.
• Demonstrates system functions and workflow procedures.
• Provides software support for geo-spatial applications.
• Identifies and assists in the resolution of problems related to geo-spatial software, geo-spatial data and the department’s Geographic Information System as a whole.
• Identifies and requests supplies, software and special equipment requirements.
• Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Performs other duties as assigned which are directly related to the major responsibilities of the job.

GIS Planning Technician

• Reporting to the Coordinator, Information Systems & Cartography Planning, the Cartographic GIS Technician performs digitizing, map compilation and data management associated with internal applications and the preparation of Planning related maps (digital and print), plans, reports, and other promotional materials.
• Prepares, designs, produces, maintains, and updates maps and overlays using the ESRI suite and other tools.
• Recommends cartographic techniques and specifications to meet request requirements.
• Performs a range of GIS/Cartographic services related to Planning & Development applications including georeferencing, labelling, and the preparation of illustrative materials such as concept drawings, and mapping to assist in understanding development applications, site descriptions and site plan reviews.
• Reviews and interprets aerial photos, legal surveys, sketches and planning/development related notes for the creation and production of mapping used for various purposes such as presentations and public notice advertisements.
• Operates and performs preventative maintenance on specialized large-scale plotters, photocopiers and scanners.
• Creates and maintains GIS datasets for Official Plan schedules, Zoning By-laws, heritage designations, Committee of Adjustments, addressing etc.
• Performs GIS spatial analysis and attribute functions as appropriate.
• Receives and responds to inquiries from internal/external clients, including the delivery of standard and custom maps, and other related products.
• Creates presentation materials supporting agenda items for Economic Development and Planning Committee meetings.
• Manipulates 2D/3D computer generated models for specialized projects.
• Creates and prepares exhibits for Ontario Land Tribunal hearings.
• Designs and creates display panels and presentation materials for public engagement events.
• Follows the established request management practices and procedures.
• Performs other related duties as assigned which are related to the major responsibilities of the job.

Cartographic GIS Technician

Designer

• Provide detail design services for municipal infrastructure projects
• Conduct and oversee functional planning of engineering elements for municipal infrastructure projects
• Produce detailed final engineering design drawings manually and by computer
• Prepare drainage areas, volume calculations, designs calculations, and hydraulic flow sheets
• Review and respond to engineering designs prepared by staff and private engineering consultant

Design Technologist

• Under the general direction of the Supervisor, Vacant Unit Tax, this position is responsible for administering the processing of the Vacant Unit Tax Program.
• Liaise with the Taxation Division in the preparation of the billing of the tax.
• Responsible for the administration of the business applications related to the Vacant Unit Tax program.
• Handles personal and confidential financial information.
• Identify properties eligible for the Vacant Unit Tax.
• Ensure that identified properties are billed accordingly in coordination with the Taxation section.
• Receive and answer inquiries from staff, the public, government agencies, tax consultants and lawyers.
• Provide support, information and advice to customers and staff on complicated tax accounts.
• Complete the necessary tasks and handling inquiries pertaining to the declarations of the Vacant Unit Tax.
• Analyze and resolve concerns and inquiries from property owners and/or applicants pertaining to the Vacant Unit Tax program.
• Co-ordinate discussions with the applicable parties in attempt to reach an appropriate resolution.
• Receive, review and ensure that complaints and appeals submitted by taxpayers meet established criteria, include adequate information and applicable supporting documentation.
• Assist in evaluation of the Vacant Unit Tax program administration and complaint process.
• Provide guidance and oversight to staff to identify, assess, evaluate and recommend improvements and in streamlining processes.
• Assist in the implementation of necessary changes and/or improvements.
• Monitor and track financial impacts of the Vacant Unit Tax program and prepare statistical analysis and reports.
• Assist with preparation of accurate, timely, strategic reports, presentations and materials for senior management and Council.
• Calculate adjustments for all approved complaint applications or as a result of assessment appeals in a timely and efficient manner while ensuring completion of any required adjustments for penalty and interest, refunds, etc.
• Review and report on Legislative changes and the impact on the administration of the program.
• Prepare the By-Laws related to the Vacant Unit Tax Program for approval by Council.
• Responsible for preparing and/or coordinating all the communication material related to the program.

Unit Tax Analyst

• Reporting to the Manager, HR Technology & Analytics, the Training Lead will support the implementation of the enterprise Time & Attendance system (UKG Pro WFM) in terms of end-to-end training strategy, planning, and execution.
• Responsible for designing, developing, and delivering the end-to-end training strategy and program to support successful adoption of the enterprise Time & Attendance system (UKG Pro WFM) across the City and its affiliates.
• Conduct comprehensive training needs assessments across business units to identify role-based learning requirements including functional and technical admins, managers, and frontline employees.
• Design and develop training curriculum, materials, and job aids, including instructor-led training, e-learning modules, quick reference guides, and system simulations.
• Work collaboratively with HR, Payroll, IT, Subject Matter Experts (SMEs), and Implementation Partner to translate system functionality (time entry, approvals, scheduling, absence management, etc.) into effective learning and user-friendly content.
• Develop and manage a training delivery plan, including scheduling, logistics, resource coordination, and rollout strategy across the City and its affiliates.
• Deliver or oversee delivery of training sessions, including train-the-trainer programs, classroom sessions, and virtual learning environments.
• Collaborate closely with the Organizational Change Management (OCM) Lead to align training with change management strategies, communications, and readiness activities.
• Establish and track training metrics and KPIs, including training effectiveness, participation, completion rates, knowledge retention, and user proficiency.
• Conduct training evaluations and gather feedback to continuously improve learning effectiveness and materials.
• Support organizational readiness and adoption efforts by reinforcing key messages and ensuring employees have the knowledge and tools required to transition successfully.
• Maintain training documentation repository and ensure content is current, version-controlled, and accessible.

Training Lead, Enterprise Time and Attendance System

Payroll

• Reporting to the Manager, HR Technology & Analytics, the Payroll Lead is the functional owner and subject matter expert (SME) for Payroll and Pension processes.
• Responsible for ensuring accurate payroll processing, compliance, and seamless integration between Time & Attendance, Payroll, and HR systems.
• Lead payroll design, validation, and optimization activities.
• Provide end-to-end leadership of the payroll workstream.
• Collaborate with HR, Payroll, Finance, Operations, and union representatives to gather requirements and validate solutions.
• Act as a trusted advisor and liaison between internal teams and external vendors.
• Drive process improvements to increase payroll efficiency, automation, and compliance.

Payroll Lead, Enterprise Time and Attendance System

Learning and Development

• Drive end-to-end change strategy and execution for enterprise-wide implementation of Time & Attendance solution (UKG Pro WFM).
• Lead and execute comprehensive organizational change management strategies, plans, and roadmaps aligned with enterprise Workforce Management transformation.
• Conduct organizational change impact assessments across business units.
• Act as the primary OCM resource to establish stakeholder requirements related to change readiness, adoption, and communications.
• Develop and implement comprehensive stakeholder engagement strategies.
• Create and deliver multi-channel communication plans and materials.
• Facilitate stakeholder workshops, town halls, and executive briefings.
• Design and implement role-based training strategies and programs.
• Monitor risks, issues, and barriers related to change and escalates as required.
• Collaborate with project teams to align change management activities with project milestones.
• Support post-implementation activities including stabilization, adoption tracking, continuous improvement, and sustainment planning.

Organizational Change Management Lead – Enterprise Time and Attendance System

Project Manager

• Reporting to the Manager, HR Technology & Analytics, the Senior Project Manager will lead the end-to-end implementation of an enterprise Time & Attendance system (UKG Pro WFM) across the organization and its affiliates.
• This role is accountable for delivering complex, large-scale HR technology initiatives, ensuring alignment with business objectives, operational needs and stakeholder expectations, managing vendors and system integrators, and ensuring successful adoption through strong project governance and change management practices.
• Lead the full project lifecycle for the UKG Pro WFM implementation, including planning, execution, monitoring, and post-go-live support.
• Establishes project management processes and methodologies to ensure assigned projects meet high quality standards and stakeholder expectations.
• Responsible for day-to-day coordination of implementation activities, including: Managing internal resources, Tracking progress against milestones, Facilitating decision-making, Work closely with sponsors, process owners, and subject matter experts.
• Serve as the primary liaison between internal stakeholders and external Implementation Partner/System Integrator.
• Define project scope, timelines, deliverables, and success metrics; ensure alignment with business objectives.
• Manage project scope, schedule, budget, risks, and dependencies to deliver within agreed constraints.
• Develop and maintain project governance artifacts (charters, plans, schedules, status reports, etc.).
• Engage HR, Payroll, IT, and business leaders to gather requirements and validate solutions.
• Lead cross-functional teams and foster strong collaboration across departments.
• Manage vendor deliverables, contracts, and Statements of Work (SOWs).
• Facilitate requirements gathering, solution design, system configuration, integration, validation, and deployment in collaboration with business and technical teams.
• Serve as point-person for internal and external project communications; communicates project milestones, completion dates, costs, risks, issues, contingencies and other significant matters to team and stakeholders.
• Constantly monitor and provide clear and concise status updates and reports to various levels of the organization.
• Drive issues to resolution and escalating unresolved issues to the leadership team in a timely manner.
• Also, develop options and recommendations to drive critical decisions.
• Manage risk, issues, status, communication, planning, execution, and resources as it relates to the project to meet project needs.
• Support organizational change management (OCM), including communication, training coordination, and adoption strategies.
• Oversee testing phases (SIT, UAT) and ensure readiness for deployment and transition to operations.
• Manage project budgets, use proper planning and monitoring techniques to control project costs.
• Provide input into financial forecasts and provide on-going reconciliation of resources and other related project expenses.
• Performs other duties as assigned which are directly related to the responsibilities of the position.

Senior Project Manager, Enterprise Time & Attendance System

Analyst

• Reporting to the Senior Pension Analyst, maintain employee and retiree pension records.
• Perform accounting and pension functions associated with OMERS, HWRF, HMRF and Transit pension plans in accordance with legislation, employer policies and Collective Bargaining Agreements.
• Maintain confidential records such as employee and retiree pension benefits.
• Conduct pre and post retirement consulting for employees.
• Receive and answer enquiries from staff, other departments, pensioners, financial institutions and government agencies.
• Calculate pension benefit payments, pension refunds and remittances.
• Compose correspondence, compile statistics.
• Control and reconcile pension benefit payments.
• Liaise with Actuaries, Plan Administrators and Pension Committees.
• Prepare journal vouchers for pension deductions and remittances.
• Complete forms such as pension benefit applications, cheque requisitions, pension enrolment and beneficiary benefits.
• Process termination, retirements and death claims.
• Input, manipulate and retrieve pension data.
• Balance and remit pension contributions.
• Analyze and reconcile general ledger accounts to payroll system.
• Prepare pension benefit statements.
• Calculate, verify and analyze employee contributions, credited service and pensionable earnings.
• Verify, adjust and balance pensioners' Revenue Canada T4A Information Slips.
• Interpret pension plan text and legislation.
• Make presentations at retirement seminars.
• Recover shortfalls in pension deductions.
• Perform other duties as assigned which are directly related to the major responsibilities of the job.

Pensions Analyst

Financial Planning and Analysis

• Maintain, examine, analyze, reconcile and assist with reports on current operating, capital, reserve and balance sheet accounts.
• Input and retrieve financial data in a computerized accounting system; including preparing journals, inputting data, balancing, initiating and processing computerized general ledger transactions.
• Ensure Service contracts are reviewed and input in the financial system.
• Review capital contract tender related purchase requisitions and vendor invoices to ensure appropriate expenditures and approvals.
• Creation of the Purchase Order for Capital Works and special projects on receiving documentation.
• Maintain and co-ordinate contract payments.
• Assist in the preparation and co-ordination of monthly expenditure/revenue budget exception variance analysis and reports.
• Assist in the year-end process by monitoring and analyzing accounts and by assisting in year-end budget variance reporting.
• Prepare monthly complement reports for management review.
• Support client groups in their preparation, development, monitoring and forecasting of current and capital budgets by gathering revenue, expense and other budget related data.
• Process credit card/direct payment transactions for the portfolio including receiving and processing cash and cheque deposits.
• Process appliance orders and update pricing list.
• Reconcile accounts and monitor accounts for errors; prepare and enter correcting journals.
• Develop and edit computerized budget spreadsheet and other financial and statistical reports for client groups, other agencies and government using data from a variety of database applications.
• Recommend the development of ad hoc reports in a variety of business applications such as Arcori, Northgate, FMW to enhance decision making and reporting.
• Review and understand relevant Federal, Provincial, Municipal funding agreements and guidelines and outside agency contracts.
• Complete required agency and government reports and claims.
• Receive and answer inquiries from staff, the public, other City departments and government agencies as required.
• Assist in orientation and training/instruction of new F&A staff members as required.
• Develop and maintain job related policies and procedures in conjunction with the Manager of Finance, for review and approval.
• Compose correspondence for other City departments, internal staff and outside agencies as required.
• Participate in special projects as required.
• Provide support to the Chief Financial Officer as required.
• Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Perform other duties as assigned which are directly related to the major responsibilities of the job.

Financial Assistant I

• Analyzes, designs, develops, implements, and maintains GIS applications
• Collaborates on software development projects with other City staff
• Provides user support and training on applications
• Maintains workflows and security standards for applications

Applications Analyst – Roads and Traffic

• Develop and manage programs and processes for performance improvement
• Lead the development of a continuous improvement program
• Conduct process audits for performance improvement opportunities
• Establish justification for Continuous Improvement efforts
• Lead the implementation of a Quality Management framework
• Accountable for planning and leading Corporate Asset Management initiatives
• Support the Departmental sustainability program and climate change activities

Manager, Departmental Planning, Performance and Continuous Improvement

Customer Support

• Reporting to the Supervisor, Business Applications (Enterprise Asset Management), the Product Support Specialist – Enterprise Asset Management (EAM) will collaborate with a dynamic team of professionals.
• The position is responsible to support the development and sustainment of business processes and workflows and coordinate the solution changes with technical teams.
• The Product Support Specialist will elicit, document and maintain product requirements (epics, user stories and acceptance criteria) for the EAM Backlog.
• The Product Support Specialist will prioritize and clarify business needs for functional enhancements and coordinate with the technical teams on delivery.
• The Product Support Specialist supports the continuous monitoring and updating of system requirements to ensure alignment to current organizational functional needs.
• This position identifies and documents user requirements and collaborates with technical teams to translate them into appropriate solution designs.
• The Product Support Specialist supports the execution of user acceptance testing (UAT) in collaboration with business testers.
• Conducts regular evaluations of business requirements and procedures with the Corporate Asset Management team and Business Product Owners to ensure the EAM solution continues to meet operational needs.
• Liaises with divisional Product Owners and the Corporate Asset Management team, including the representative of the Enterprise Product Owner, to ensure business priorities and acceptance criteria are clearly defined.
• Engages Product Owners from Public Works and Corporate Services to elicit feedback, refine backlog items, and coordinate the rollout of functional changes.
• Provides business-side coordination and prioritization input for assessing and enhancing EAM capabilities.
• Participates in Scrum events as a business liaison when required, providing clarifications on requirements and acceptance criteria (the Scrum Master owns ceremony facilitation).
• Supports the business development and coordination of the execution of user acceptance test cases.
• Collaborates with Scrum Master and Scrum Team, IT and Integration teams to communicate data and interface requirements and to validate outcomes via UAT.
• Receives and addresses inquiries from staff and suppliers professionally.
• Supports the investigation and resolution of system-related issues.
• Liaises with the Corporate Asset Management Office to align EAM functionality with corporate asset management standards, while ensuring data ownership and stewardship remain with business divisions.
• Triages and prioritizes system-related issues and coordinates resolution with IT and vendors; engages CAM when issues are data-related.
• Confirms acceptance that delivered functionality meets defined requirements, scenarios, and workflows through UAT.
• Defines role-based access needs and collaborates with System Administrators on accounts and permissions.
• Develops and maintains comprehensive procedures and documents outlining system functions and structure.
• Works within established IT and Agile processes and best practices.
• Ensures that user community is informed about system issues, scheduled maintenance.
• Cultivates collaborative partnerships with other departments, municipalities, and companies to enhance operational efficiency and foster idea exchange.
• Contributes business requirements and evaluation input during procurement for new or expanded solutions.
• Participates in Agile ceremonies (e.g., backlog refinement, sprint planning, sprint reviews) to provide business clarification and validate functionality on behalf of divisional product owners.
• Supports the development of user stories, acceptance criteria, and business workflow documentation to ensure requirements are clear, testable, and traceable within the Agile backlog.
• Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Performs other duties as assigned, which are directly related to the major responsibilities of the job.