Product Support Specialist – EAM

City of Hamilton, Ohio

Product Support Specialist for City of Hamilton collaborating with technical teams on Enterprise Asset Management (EAM) systems. Elicit, document, and maintain product requirements while supporting business processes.

Posted 7/5/2026full-timeHamilton • 🇨🇦 CanadaMid-LevelSenior💰 CA$53 - CA$60 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Reporting to the Supervisor, Business Applications (Enterprise Asset Management), the Product Support Specialist – Enterprise Asset Management (EAM) will collaborate with a dynamic team of professionals.
The position is responsible to support the development and sustainment of business processes and workflows and coordinate the solution changes with technical teams.
The Product Support Specialist will elicit, document and maintain product requirements (epics, user stories and acceptance criteria) for the EAM Backlog.
The Product Support Specialist will prioritize and clarify business needs for functional enhancements and coordinate with the technical teams on delivery.
The Product Support Specialist supports the continuous monitoring and updating of system requirements to ensure alignment to current organizational functional needs.
This position identifies and documents user requirements and collaborates with technical teams to translate them into appropriate solution designs.
The Product Support Specialist supports the execution of user acceptance testing (UAT) in collaboration with business testers.
Conducts regular evaluations of business requirements and procedures with the Corporate Asset Management team and Business Product Owners to ensure the EAM solution continues to meet operational needs.
Liaises with divisional Product Owners and the Corporate Asset Management team, including the representative of the Enterprise Product Owner, to ensure business priorities and acceptance criteria are clearly defined.
Engages Product Owners from Public Works and Corporate Services to elicit feedback, refine backlog items, and coordinate the rollout of functional changes.
Provides business-side coordination and prioritization input for assessing and enhancing EAM capabilities.
Participates in Scrum events as a business liaison when required, providing clarifications on requirements and acceptance criteria (the Scrum Master owns ceremony facilitation).
Supports the business development and coordination of the execution of user acceptance test cases.
Collaborates with Scrum Master and Scrum Team, IT and Integration teams to communicate data and interface requirements and to validate outcomes via UAT.
Receives and addresses inquiries from staff and suppliers professionally.
Supports the investigation and resolution of system-related issues.
Liaises with the Corporate Asset Management Office to align EAM functionality with corporate asset management standards, while ensuring data ownership and stewardship remain with business divisions.
Triages and prioritizes system-related issues and coordinates resolution with IT and vendors; engages CAM when issues are data-related.
Confirms acceptance that delivered functionality meets defined requirements, scenarios, and workflows through UAT.
Defines role-based access needs and collaborates with System Administrators on accounts and permissions.
Develops and maintains comprehensive procedures and documents outlining system functions and structure.
Works within established IT and Agile processes and best practices.
Ensures that user community is informed about system issues, scheduled maintenance.
Cultivates collaborative partnerships with other departments, municipalities, and companies to enhance operational efficiency and foster idea exchange.
Contributes business requirements and evaluation input during procurement for new or expanded solutions.
Participates in Agile ceremonies (e.g., backlog refinement, sprint planning, sprint reviews) to provide business clarification and validate functionality on behalf of divisional product owners.
Supports the development of user stories, acceptance criteria, and business workflow documentation to ensure requirements are clear, testable, and traceable within the Agile backlog.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned, which are directly related to the major responsibilities of the job.

Requirements

What you’ll need

University Degree in Computer Science, Information Systems, or related discipline with demonstrated progressive experience with the sustainment of Enterprise Asset Management Systems.
Asset management experience demonstrated through an understanding of asset concepts such as hierarchies, service levels, work management, etc.
Knowledge and experience with Scrum methodology preferred.
Experience supporting or coordinating major system updates and functional enhancements to enterprise applications.
Demonstrated ability to translate complex technical processes into business process impacts.
Familiarity with how enterprise systems integrate (APIs, middleware, data flows) and ability to document related business requirements.
Able to recommend functional configuration changes based on business needs and collaborate with IT/architecture teams to evaluate sustainable solutions.
Ability to work collaboratively with team, accepting and assigning work between team members and contractors.
Strong communication skills.
Flexible and adaptable; able to work in ambiguous situations.
Demonstrated creative thinking and analytical skills with strong problem solving capability.
Comfortable working in complex environments and multidisciplinary teams.
A team player with excellent customer service and interpersonal skills, able to respect and deal with highly confidential and sensitive issues.
Attention to detail.
Ability to work under pressure and to tight deadlines.
Demonstrated initiative to proactively identify issues and propose solutions/remedies.
Exposure to Cloud-based technologies is an asset.
Knowledge of City Systems such as PeopleSoft, Lagan, ESRI, Microsoft BI are assets.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account City of Hamilton, Ohio Website LinkedIn All Job Openings 501 - 1000 employees Founded 1791 About Hamilton, Ohio. Located on the Great Miami River in the heart of the Cincinnati-Dayton metroplex, Hamilton stands as the 10th largest city in the state. With a rich history and a commitment to progress, Hamilton is home to approximately 63,000 residents who contribute to the city's vibrant and diverse community. The City of Hamilton is the only municipality in Ohio to own and operate all four major utilities: electric, gas, water, and wastewater. The City prides itself on having more than 50% of its power generated by renewable resources. Hamilton has garnered numerous accolades, both on a national and international level, in recognition of its exceptional water taste and quality. Being the County Seat of Butler County, Hamilton is the area center for government, finance, and industry. For more information, please visit www.hamilton-oh.gov. Product Support Specialist – EAM Job not on LinkedIn 🔥 6 hours ago 🏢🏡 Hamilton – Hybrid 💵 $52 - $59 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Reporting to the Supervisor, Business Applications (Enterprise Asset Management), the Product Support Specialist – Enterprise Asset Management (EAM) will collaborate with a dynamic team of professionals.
The position is responsible to support the development and sustainment of business processes and workflows and coordinate the solution changes with technical teams.
The Product Support Specialist will elicit, document and maintain product requirements (epics, user stories and acceptance criteria) for the EAM Backlog.
The Product Support Specialist will prioritize and clarify business needs for functional enhancements and coordinate with the technical teams on delivery.
The Product Support Specialist supports the continuous monitoring and updating of system requirements to ensure alignment to current organizational functional needs.
This position identifies and documents user requirements and collaborates with technical teams to translate them into appropriate solution designs.
The Product Support Specialist supports the execution of user acceptance testing (UAT) in collaboration with business testers.
Conducts regular evaluations of business requirements and procedures with the Corporate Asset Management team and Business Product Owners to ensure the EAM solution continues to meet operational needs.
Liaises with divisional Product Owners and the Corporate Asset Management team, including the representative of the Enterprise Product Owner, to ensure business priorities and acceptance criteria are clearly defined.
Engages Product Owners from Public Works and Corporate Services to elicit feedback, refine backlog items, and coordinate the rollout of functional changes.
Provides business-side coordination and prioritization input for assessing and enhancing EAM capabilities.
Participates in Scrum events as a business liaison when required, providing clarifications on requirements and acceptance criteria (the Scrum Master owns ceremony facilitation).
Supports the business development and coordination of the execution of user acceptance test cases.
Collaborates with Scrum Master and Scrum Team, IT and Integration teams to communicate data and interface requirements and to validate outcomes via UAT.
Receives and addresses inquiries from staff and suppliers professionally.
Supports the investigation and resolution of system-related issues.
Liaises with the Corporate Asset Management Office to align EAM functionality with corporate asset management standards, while ensuring data ownership and stewardship remain with business divisions.
Triages and prioritizes system-related issues and coordinates resolution with IT and vendors; engages CAM when issues are data-related.
Confirms acceptance that delivered functionality meets defined requirements, scenarios, and workflows through UAT.
Defines role-based access needs and collaborates with System Administrators on accounts and permissions.
Develops and maintains comprehensive procedures and documents outlining system functions and structure.
Works within established IT and Agile processes and best practices.
Ensures that user community is informed about system issues, scheduled maintenance.
Cultivates collaborative partnerships with other departments, municipalities, and companies to enhance operational efficiency and foster idea exchange.
Contributes business requirements and evaluation input during procurement for new or expanded solutions.
Participates in Agile ceremonies (e.g., backlog refinement, sprint planning, sprint reviews) to provide business clarification and validate functionality on behalf of divisional product owners.
Supports the development of user stories, acceptance criteria, and business workflow documentation to ensure requirements are clear, testable, and traceable within the Agile backlog.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned, which are directly related to the major responsibilities of the job. 🎯 Requirements
University Degree in Computer Science, Information Systems, or related discipline with demonstrated progressive experience with the sustainment of Enterprise Asset Management Systems.
Asset management experience demonstrated through an understanding of asset concepts such as hierarchies, service levels, work management, etc.
Knowledge and experience with Scrum methodology preferred.
Experience supporting or coordinating major system updates and functional enhancements to enterprise applications.
Demonstrated ability to translate complex technical processes into business process impacts.
Familiarity with how enterprise systems integrate (APIs, middleware, data flows) and ability to document related business requirements.
Able to recommend functional configuration changes based on business needs and collaborate with IT/architecture teams to evaluate sustainable solutions.
Ability to work collaboratively with team, accepting and assigning work between team members and contractors.
Strong communication skills.
Flexible and adaptable; able to work in ambiguous situations.
Demonstrated creative thinking and analytical skills with strong problem solving capability.
Comfortable working in complex environments and multidisciplinary teams.
A team player with excellent customer service and interpersonal skills, able to respect and deal with highly confidential and sensitive issues.
Attention to detail.
Ability to work under pressure and to tight deadlines.
Demonstrated initiative to proactively identify issues and propose solutions/remedies.
Exposure to Cloud-based technologies is an asset.
Knowledge of City Systems such as PeopleSoft, Lagan, ESRI, Microsoft BI are assets. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Product Requirements ElicitationFunctional Enhancements CoordinationSystem Integration DocumentationAgile Backlog ManagementData Flow Analysis

Soft Skills

Strong Communication SkillsCreative ThinkingAnalytical SkillsCustomer ServiceTeam Collaboration