Citi

Operations

• Represent Operations and ensure Ops Readiness as Internal Accounts matures as a product
• Partner with Product and Ops Champions (including Client On-Boarding and Recon Ops) in ensuring compliance to minimum control standards with defined roles and responsibilities
• Represent Ops in Product defined governance model and define TOM leveraging data analytics
• Spearhead Ops Readiness including coordinating highly federated Ops network (Bank Network Mgmt./ARA/SMB Account Gov)
• SPOC with Ops Readiness (in Line) for Product Initiatives impacting Internal Accounts inc. various transformation initiatives (i.e. BCOSMOs, Strategic Ledger, other US Transformation)
• SPOC for Internal Accounts with Product Leadership
• SPOC for Accounting, Ledger & Close Policy (Ops impacts)
• Minimum Standards for Internal Account Reconciliations
• Collaborate with internal partners (e.g., Product Accounting teams, Product Processors, Onboarding, Finance, Technology, Risk & Controls, other Lines of Business (LOBs) across Citi to define the types/taxonomy of internal accounts, distinct features, capabilities, financial and operational processes, Service Level Agreements, policies and overall value propositions for the internal accounts lifecycle and ecosystem

Internal Accounts Operations Lead

Artificial Intelligence

• Develop and execute a comprehensive strategy for AI/ML Non-Model Risk Review
• Partner with various stakeholders in 1st and 2nd Line of Defenses to support firm’s AI strategy, including adoption of GenAI use cases to support business initiatives
• Oversee the technical aspects of AI/ML Non-Model Risk Review and monitoring, including Generative AI
• Stay abreast of the latest advancements in GenAI and ensure the organization adopts best practices
• Build, lead, and mentor the organization of AI/ML specialists, fostering a culture of innovation and collaboration
• Provide guidance and support for their professional development
• Effectively communicate with key stakeholders across different business units and functions
• Clearly articulate the MRM requirements of AI/ML validation and manage expectations
• Implement robust risk management frameworks for AI/ML Non-Model Risk Review, addressing potential ethical, regulatory, and operational risks
• Ensure compliance with relevant guidelines and policies
• Drive continuous improvement and innovation in AI/ML Non-Model Risk Review process
• Explore new opportunities and techniques for enhancing risk management practice and support speed to market
• Build and maintain strategic partnerships with relevant AI/ML external vendors, research institutions, and industry experts
• Manage budget and resources effectively

Head of Validation – AI Non-Model

Support Engineer

• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Associate Operations Support Analyst

Program Manager

• Drive the comprehensive administration and strategic coordination of a lending operations technology steering committee
• Proactively monitor, follow up on, and report the progress of critical action items
• Support the planning, direction, and coordination of key lending operations programs
• Critically assess and facilitate the formalization of essential program documentation
• Oversee the successful execution of program plans
• Collaborate with Program Sponsors to refine business case analyses

VP Program Management – Lead

Collections

• Supervises a medium team who are responsible for Aged Debt (Recovery)
• Typically supervises a particular post charge off stage of Default Operations such as Foreclosure or Bankruptcy
• Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets
• Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts)
• Develops and implements policies and procedures to provide for more efficient Recovery processes
• Typically deals with variable recovery issues with potentially broader business impact
• Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
• Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
• Ensures the quality of tasks provided by self and others on team
• Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results
• Developed communication to exchanges ideas and potentially complex or sensitive information
• May act as backup for manager
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Senior Supervisor – Outbound Collections

Project Manager

• Drive execution of the assigned projects by defining and actively managing scope and development and management of project plan to ensure on-time project delivery
• Advise and provide direction to organizational leaders on methods to improve capabilities
• Develop curriculum for a virtual organization
• Leverage, promote, and communicate PM best practices across the organization
• Manage and enable team members to achieve organizational objectives
• Prepare, support and help individuals/teams drive organizational change
• Liaison with Organizational Program Management Office
• Prioritize and juggle multiple deliverables
• Monitor development programs and PM tools -- identify areas of improvement and future training needs

Business Execution Project Management Lead

Data Analyst

• Define and drive the long-term product vision and strategy for financial data profiling and AI tools, ensuring alignment with organizational goals for financial control, reconciliation, and advanced analytical capabilities.
• Proactively identify and assess market trends, emerging AI/ML technologies, and automation opportunities to enhance data discovery testing and substantiation processes.
• Translate complex business requirements related to financial ledger data discovery, reconciliation/proving, workflow optimization, and data analytics into a clear, actionable product roadmap.
• Formulate and set strategic direction for processes, organization, and architecture covering Finance across Citi businesses, products, functions, and locations.
• Develop and manage the product lifecycle for data discovery and reconciliation tools, enforcing and delivering solutions that accurately depict data elements, structures, processes, and differences between legacy and target finance ledger systems.
• Drive the enhancement of workflow processes and data analytics capabilities, leveraging AI/ML for anomaly detection, data matching, and predictive insights in financial data.
• Participate in assessing and incorporating changing business, regulatory, and market information needs into finance processes and applications.
• Liaison between business stakeholders (finance, controllers, reporting teams), technology teams (data engineering, AI/ML specialists), and external partners.
• Lead improvement for the Strategic Ledger tooling.
• Ensure all data discovery, reconciliation products, and AI tools strictly adhere to financial and regulatory reporting standards and internal compliance frameworks, demonstrating the integrity of financial books and records through testing and substantiation.
• Oversee the integration of compliance and audit requirements directly into the product design and delivery process, focusing on transparent and auditable reconciliation outcomes.

SVP, Finance Data Analytics

Vice President

• Develop deep product expertise, becoming an SME on program‑level Epics, scope, dependencies, risks, and sequencing.
• Drives PI Readiness by ensuring Features/Epics are well‑defined, prioritized, decomposed, dependency‑mapped, and reviewed with PMs, POs, and Tech Leads well ahead of PI Planning.
• Maintains a holistic dependency map across teams, coordinating mitigation strategies, sequencing, and cross‑team communication.
• Lead readiness checkpoints to ensure architectural runway, backlog health, risk visibility, and stakeholder alignment prior to PI Planning.
• Ensure smooth PI execution by enabling impediment removal, reinforcing flow, and maintaining alignment with Product and Engineering leaders.
• Build strong, trust‑based relationships with Business Owners, Product Managers, Product Owners, Engineering Leads, Tech Leads, and Scrum Masters.
• Facilitate program‑level ceremonies including PI Planning, ART Sync, Scrum of Scrums, Inspect & Adapt, and System Demos.
• Support consistent delivery by reinforcing practices that drive predictability, built‑in quality, and operational excellence.
• Maintain and leverage program metrics (predictability, flow, quality, risks, dependencies) to identify improvement opportunities across the ART.
• Coordinate major feature releases and ongoing value delivery to customers.
• Ensure risk and compliance goals are met through enablement of high code quality, robust backlogs, and reduction of technical debt.
• Enable the removal of or escalate impediments to the Scrum Teams or ART progress.

Release Train Engineer – Vice President

Risk

• Assist in the implementation and execution of the liquidity risk management framework
• Interact directly with members of Global Liquidity Risk Management
• Help manage an effective Liquidity risk wide end-to-end issue management program
• Enhance the firm-wide governance framework for liquidity risks
• Participate in the development of the Liquidity Policy and Procedures
• Secure timely and efficient execution of management projects
• Produce presentation materials and present analysis to senior management
• Identify and escalate potential areas of concern with liquidity risk reporting

Senior Risk Analyst

Account Manager

• Evaluate and validate analyses from key partners, ensuring the accuracy of key performance indicators (KPIs)
• Communicate forecasting methodologies and results to clients
• Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations
• Partner with cross-functional teams to develop and enhance GWFO tools and processes
• Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency

VP Global Workforce Management, Relationship Manager

Analyst

• Build and maintain highly detailed Business Intelligence reports in Cognos.
• Produce monthly and periodic reports on designated Cybersecurity programs and on any assigned topics.
• Work with the Cybersecurity program owners, gather Cybersecurity risk data from them, process the data as needed and produce IS reports and metrics.
• Maintain the reports as needed.
• Perform Quality Control checks on others' reports for both formatting and data issues.
• Perform data analysis using database tools (SQL), Excel, and Access.
• Produce data sets which are the basis for the interactive analytics and update the data sets on a daily / weekly / monthly basis through automatic ETL jobs.
• Create and maintain and improve the interactive analytics dashboards with appropriate data visualizations.
• Design and document Business Requirements supporting automation of data feeds from upstream applications to the Cybersecurity reporting application.
• The reports and data analysis artifacts must be presented to stakeholders in clear and easily understood format in Excel, PowerPoint, Word or PDF documents.

Senior Data and BI Lead Analyst

AI Engineer

• Enhance and champion Citi's global Responsible AI strategy, extending the ethical principles and business governance standards that serve as the firm's north star for AI innovation.
• Partner closely with Citi's technology teams to translate business and functional risk requirements into technical guardrail specifications.
• Own the business design and operational oversight of the firmwide AI Command Center, enhancing the centralized capability to monitor the health and safety of Citi's AI portfolio.
• In partnership with Regulatory Management, serve as the central First Line of Defense executive for AI-related regulatory engagement.
• Foster a unified risk culture across the enterprise by partnering seamlessly with Independent Risk (2LOD) and Internal Audit (3LOD) to identify and remediate control gaps.

Managing Director – Responsible AI Lead

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Credit Bureau Lead Analyst

Director

• Define and drive the strategy for Services BCC, ensuring alignment with Citi goals.
• Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback.
• Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights.
• Actively lead and manage stakeholders during more significant disruptive events.
• Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices.
• Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication.
• Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas.
• Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination.
• Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation.
• Set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization.

Global Lead – Services Production Management Business Control Centre

Attorney

• Provide legal counsel to the Business
• Participate in strategic initiatives
• Provide subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices
• Advise business management on legal matters impacting the business
• Partner with legal peers to evaluate business proposals and apply institutional knowledge against industry standards
• Collaborate across internal lines of business and external counsel
• Participate in business planning and development initiatives
• Assist team in managing legal, regulatory, and reputational risk
• Manage day-to-day legal activities as an expert in area of responsibility
• Monitor complex legal issues and transactions
• Negotiate and prepare various agreements and legal documentation
• Conduct due diligence to check enforceability of agreements
• Coordinate and track deviation approvals
• Provide legal support across a range of practice areas while assessing risk
• Manage data inputting for trading documentation and interact with regional teams