Citi

Analyst

• Knowledge of public cloud, API gateways, containerization, Microservices based architecture, AI/ML, domain knowledge of wealth lending products, good presentation and communication skills, ability of influence partner teams
• Provides architectural vision for all IT systems, including those that support Internet applications, ensuring that architecture conforms to enterprise blueprints.
• Develops architecture, strategy, planning, and problem solving solutions on an enterprise level.
• Interfaces across several channels, acting as a visionary to proactively assist in defining direction for future projects.
• Maintains continuous awareness of business, technical, and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions.
• Depending on project scope, may be accountable for end-to-end results including such items as: budgeting, policy formulation as well as providing future state technology strategies for an effort.
• Interfaces with vendors to assess their technology and to guide their product roadmap based on Citi requirements.
• Exhibits in-depth knowledge of how own specialism contributes to the business and has a good understanding of the commercial environment.
• Provides thought leadership in subjects that are key to the business.
• Requires sophisticated analytical thought to resolve issues in a variety of complex situations.
• Impacts the technology function through contribution to technical direction and strategic decisions.
• Uses developed communication skills to negotiate and often at higher levels.
• Performs other job duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Lead Analyst, Architecture

Financial Planning and Analysis

• Responsible for the effective coordination, management and delivery of all aspects of the CPB Investments Business within the region
• Manage both direct and matrix reports across the Investments business to ensure the business meet financial targets
• Development and execution of the region’s broader business strategy
• Through continuous direct client interaction, solicit client feedback on CPB’s Investments business
• Provide leadership as the “Face” of the Investments business to all clients in the region
• Manages a large team of investment professionals including Investment Counselors and Product Specialists
• Works effectively across the region to build strong client relationships
• Deliver continued revenue growth

Investment Counselor Team Lead, Managing Director

Accounting Manager

• Monitor/coordinate the work activities to ensure timeliness and accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Contribute to the design of the future operating model across all product areas
• Determine workflow within the department/function and volumes ensuring work is handled efficiently as well as coordinate team efforts to support transactions for large global/corporate clients, financial institutions, or governments
• Serve as Subject Matter Expert (SME) and provide guidance to resolve problems, handle escalations, and resolve complex or escalated transactions
• Coordinate training, coaching, and providing feedback to new hires and lower level staff, as well as provide support to first level employees which may include producing and delivering performance assessments and/or corrective action
• Identify and implement process improvements to enhance efficiencies and manage procedural manuals and updates as required
• Coordinate Risk & Control agenda as well as work closely with upper level managers in monitoring the audit deliverables as well as interface with internal and external auditors
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fund Accounting Team Coordinator

• Participate in building champion/benchmark models for CCAR, CECL and other regulatory/internal purposes for Citi's U.S. secured portfolios.
• Under manager's guidance, perform data cleansing and analysis, identify static and dynamic portfolio drivers and macroeconomic drivers for portfolio risk performances, build PD/EAD/LGD models and conduct statistical analysis and back test, perform forecast sensitivity analysis and model robustness tests, and provide model implementation and validation support with minimal manager support.
• Create and review Model Development Document for validation and supporting Annual Model Reviews and Ongoing Performance Assessment of implemented models.
• Participate in model revalidation, model change and related documentation and validation support efforts.
• Ensure timely completion of assigned projects with high quality.
• Work closely with cross functional teams, including country/region’s business stakeholders, model validation and governance teams, and model implementation team
• Prepare responses/presentations to regulatory agencies on all CCAR/CECL/IFRS9/Climate models built.

Senior Model/Analysis/Validation Analyst

Risk

• Support the development, implementation, and management of default risk, credit losses, collection/loss-mitigation and OREO strategies and policies for consumer mortgage lending portfolios.
• Assist in developing credit portfolio management strategies across default life cycle (collections, loss-mitigation, HELOC Line Management).
• Support Portfolio Risk Manager to optimize risk-return dynamics by overseeing credit/default risk and/or collection strategies and developing recommendations for policy optimization throughout the default lifecycle.
• Develop framework for portfolio risk assessment including evaluation of credit, financial and collections performance across varied segments of mortgage residential portfolios.
• Utilize Statistical Analysis System (SAS) in a UNIX environment to perform risk, financial and data analyses including profiling, sampling, forecasting and new program due diligence.
• Prepare risk management presentations for senior management that include analytics on expected portfolio performance and areas of potential risk and/or opportunity.
• Stay abreast of emerging industry trends in data analytics and perform proactive analytics to assess and support portfolio and origination strategies.
• Proactively identify emerging risks within the portfolio and gaps that might compromise Credit Policy strategies and increase losses.
• Liaise with key stakeholders to advance and support initiatives.
• Lead analytics workstreams partnering with stakeholder teams effectively to impart knowledge and rationale for tasks and ensure ownership for assigned responsibilities, lead to successful completion of goals, as an incubator for innovation.

VP, Credit Portfolio Officer – Mortgage Risk Management

• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client trade activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Review client cash balances / portfolios for operational issues
• Documentation and publication of MIS where required
• Completion of all daily processes and controls including ad-hoc tasks that may be assigned
• Driving initiatives to reduce Manual Touch Points (MTP’s)
• Helping to maintain a culture and environment where processes, risks and controls are continually monitored
• Helping to develop an effective control framework that fully meets audit, compliance and regulatory requirements

Senior Securities & Derivatives Analyst

Collections

• Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
• Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
• Make critical decisions that are guided by functional objectives
• Evaluate the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
• Drive and manage controls enhancements focused on increasing efficiency and reducing risk
• Oversee the execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
• Review the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting
• Oversee the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
• Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Facilitate the coordination and comprehensive management of issues with key stakeholders
• Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
• Lead the development of standard and risk controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations senior of management, Board, and Regulators
• Oversee the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Senior Group Manager – Credit, Collections and Recovery

Full-stack Engineer

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Integrate and leverage agentic AI tools and platforms through advanced prompt engineering to enhance development and operational efficiency.
• Design, develop, and maintain advanced Tableau dashboards, reports, and visualizations that meet business requirements and provide actionable insights.
• Collaborate with data engineers and ETL developers to ensure data availability, accuracy, and optimal performance for Tableau reporting.
• Work directly with business users and stakeholders to understand their data needs, gather requirements, and translate them into technical specifications and visualization designs.
• Optimize Tableau dashboards for performance, scalability, and user experience, implementing best practices for data extraction, transformation, and loading.
• Assist in data modeling efforts to support analytical reporting, ensuring data structures are efficient and aligned with reporting needs.
• Conduct thorough testing and validation of dashboards to ensure data accuracy, consistency, and adherence to business rules.
• Establish and enforce Tableau development standards, governance policies, and security protocols.
• Diagnose and resolve technical issues related to Tableau reports, data sources, and performance.

Application Development Tech Lead Analyst – Vice President

• Develops, enhances, and validates the methods of measuring and analyzing risk, for all risk types including market, credit and operational.
• Also, may develop, validate and strategize uses of scoring models and scoring model related policies.
• Supports the design, development, delivery and maintenance of best-in-class Risk programs, policies and practices for Risk Management.
• Reviews institutional or retail analytics and Models and other documents to ensure compliance with various regulatory and legal requirements.
• Identifies potential risks and escalates for further review.
• Handles preliminary investigations, assists with reconciliation procedures and prepares routine correspondence.
• Creates and maintains reports for control, tracking, and analysis purposes and ensures appropriate and secure retention of documents.
• Works with more senior staff in investigating and responding to customer and operational complaints.
• Interacts and works with other areas within Risk Management, as necessary.

Risk Analytics Intermediate Analyst

• Perform a first line control role in the daily NAV production.
• Review exceptions raised and resolve up to those applicable to role responsibility.
• Escalate those not applicable timely to supervisor.
• Develop strong client relationships, resolving client queries timely and accurately.
• Proactively ensure the attainment of SLAs/KPIs, escalating any issues as required.
• Champion a culture of collaboration with cross-functional teams to ensure successful delivery of client requirements.
• Own and take responsibility for issues and resolution to closure.
• Monitor errors, complaints and near misses, recording in the Incident log as appropriate.
• Ensure documentation exists for any client-specific procedures.
• Act as technical and knowledge resource to the team/business unit.
• Participate in the development, testing and implementation of new systems and products.
• Support projects to optimize operational efficiency and improve quality.
• Set and maintain standards of personal and professional performance/behavior; ensuring accountability and adherence to company policies and procedures.
• Coach and support other team members.
• Perform various processing functions related to fund administration services including monitoring non-STP transactions and performing static data set up.
• Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports.
• Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
• Participate in system and client testing to implement global strategy and fulfill business needs.
• Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
• Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
• Initiate and streamline process relating to controls, productivity and regional service enhancements.
• Identify and resolve business/technical issues together with ASPAC branches and system support group.

Fund Accounting Analyst 1 – Hybrid

• Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
• Ensure essential procedures are followed and contribute to defining standards
• Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
• Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
• Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
• Appropriately assess risk when business decisions are made
• Act as a primary liaison between engineering, product management, and other business units, translating technical complexities into clear business implications.

Full Stack Applications Development Group Manager – SVP

Operations

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio
• Make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Direct area supported and oversee the delivery of end results and budget management
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made

Senior Fraud Operations Manager

Financial Crime

• Review submissions submitted throughout the global hubs by junior analysts
• Liaise with internal/external stakeholders to provide exception management reporting and Management Information System (MIS) reporting
• Perform quality reviews and reviews of procedures and processes
• Perform project management responsibilities, including producing project plans, conducting risk analyses and providing weekly updates for senior management, as needed
• Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup

Senior Analyst – KYC Modernization, Financial Crimes Project

Customer Support

• Bring subject matter expertise in analyzing and synthesizing Voice of the Customer data, translating findings into actionable insights that clearly identify where to focus improvement efforts across retail banking and wealth customer experiences
• Analyze data across channels, products, and customer segments — identifying both universal themes and situation-specific insights, and uncovering the underlying drivers that enable targeted, informed decision-making
• Build, maintain, and enhance data dashboards, executive scorecards, and annual goal frameworks, with a strong ability to track performance and measure the impact of improvement initiatives
• Work extensively with third-party and syndicated data sources — such as JD Power and Bain Prism — including the ability to extract competitive insights from standard reporting and mine data platforms for deeper, ad-hoc analysis
• Proactively identify opportunities to strengthen CX performance tools, processes, surveys, and reporting, with a focus on better connecting data-driven insights to meaningful organizational action
• Periodically review and refresh survey content and reporting to sunset outdated sources and introduce new feedback mechanisms aligned with the organization's evolving strategic priorities
• Collaborate with CX team counterparts — including Complaints, Research, Competitive Intelligence, and Experience Design — to shape strategic recommendations that address key areas of focus
• Engage effectively with colleagues, stakeholders, and executive leaders across the Retail Bank and Wealth division to understand broader business priorities and respond to ongoing, ad-hoc requests

Senior Lead, Customer Experience Analytics

• manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
• independently processing and closing loans within a complex loan operations environment
• Deals with most loan-related problems independently and has some latitude to resolve complex issues
• Applies judgment when interpreting data, preparing reports, and presents findings to management
• Make resolution recommendations based on identified trends and facts
• Designs and analyzes complex reports related to loan documentation processes
• Participates in and supports the implementation of projects and process improvement initiatives
• Demonstrates an understanding of the loan documentation processes to identify policy gaps
• Serves as a checker for systematic transactions as a last line of defense
• Timely escalation and resolution of all inquiries and issues related to loan documentation