Citi

Risk

• Develop CCAR/DFAST/Climate risk stress loss models for secured portfolios (e.g., Home Equity, Mortgage etc.)
• Obtain and conduct QA/QC on all data required for stress loss model development
• Develop segment and/or account level stress loss models
• Perform all required tests (e.g. sensitivity and back-testing)
• Validate/recalibrate all models annually to incorporate latest data. Redevelop as needed.
• Deliver comprehensive model documentation
• Work closely with cross functional teams, including country/region’s business stakeholders, model validation and governance teams, and model implementation team
• Prepare responses/presentations for regulatory agencies on all regulatory models built

Risk Model Development Analyst II

Operations

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service-related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Fraud Operations Specialist

• Conducts strategic data analysis, identifies insights and implications and make strategic recommendations, develops data displays that clearly communicate complex analysis.
• Mines and analyzes data from various banking platforms to drive optimization and improve data quality.
• Deliver analytics initiatives to address business problems with the ability to determine data required, assess time & effort required and establish a project plan.
• Partner with business and technology stakeholders to design, implement, and govern AI-driven solutions, ensuring alignment with business objectives, risk management standards, and regulatory requirements.
• Consults with business clients to determine system functional specifications.
• Applies comprehensive understanding of how multiple areas collectively integrate to contribute towards achieving business objectives.
• Consults with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards; recommends solutions.
• Leads system change process from requirements through implementation; provides user and operational support of application to business users.
• Formulates and defines systems scope and objectives for complex projects through research and fact-finding combined with an understanding of applicable business systems and industry standards.
• Impacts the business directly by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Considers the business implications of the application of technology to the current business environment; identifies and communicates risks and impacts.
• Drives communication between business leaders and IT; exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Performs other duties and functions as assigned.

Senior Geospatial Data Scientist, VP

Associate

• assist Senior Transactors in originating, structuring, and executing debt solutions for our Commercial Banking Clients
• support new asset-based deal opportunities with analysis of capital structure, borrowing base, credit profile, market comparables, and industry research
• develop targeted prospecting lists and join Senior Transactors in client and prospect meetings
• assist in creation of pitch materials and propose appropriate structures
• work with underwriting partners to shepherd internal approvals and negotiate legal documentation
• maintain attention to detail and complete work in assigned timeframes

Asset Based Lending Originations Associate

Data Analyst

• Consult with end users to support defining, and/or integrating processes to align with the enterprise Data Governance roadmap and/or Data Risk and Control framework and taxonomy
• Provide technical knowledge to ensure efficient design, development, and implementation of complex projects
• Review and evaluate work of others
• Leads system change process from requirements through implementation
• Applies good understanding of concepts and procedures within own business analysis area to resolve issues
• Monitor and report governance metrics including Data Governance adoption and maturity
• Monitor alignment of processes across business, functions and lines of business to the Enterprise Data Governance Policy and standards to meet its specific requirements
• Contribute to producing recommendations for enterprise-wide guiding policies, standards and procedures

Data Governance Analyst – Assistant Vice President

Customer Support

• Lead the premium customer experience strategy across multiple functional areas
• Define and execute a multi-channel strategy
• Partner across organizations to uncover future opportunities for premium customer experience enhancements
• Establish processes and routines to address key customer pain-points
• Ensure all customer, partner, and regulatory interactions meet Citi's compliance standards

Director, Premium Customer Experience – Wealth Integration

Data Scientist

• Lead end-to-end modeling for existing customer strategies powering large-scale direct mail and digital campaigns
• Own a firm-wide model risk remediation program covering a large portfolio of models
• Develop next-generation financial models feeding directly into multi-year strategic plans and mid-year forecasts
• Lead the development of a GenAI-powered customer communication model
• Drive model risk remediation, including resolution of regulatory findings, credit bureau attribute gaps, and model redevelopment in compliance with Model Risk Policy
• Develop advanced financial forecasting models with vintage-level granularity to support accurate multi-year product-level planning
• Build and enhance reserve models that improve financial controls accuracy and reduce volatility
• Leverage large, complex internal and external datasets using advanced statistical techniques, ML algorithms, and visualization tools
• Drive AI-led analytics solutions for key business problems
• Own the full AI solution lifecycle from concept to production
• Ensure all analytical work adheres to applicable laws, regulations, fair lending obligations, and internal policy

Senior Vice President – Data Science and Artificial Intelligence Group Manager

Vice President

• Build and maintain relationships on behalf of the Banking Coverage Team with client networks and operational teams, acting as the primary contact for internal requests, problem escalations, and their resolution
• Collaborate with Relationship Managers and product partners to onboard new clients and subsidiaries, ensuring Know Your Customer (KYC) requirements and other regulatory obligations are completed accurately and on time
• Coordinate and liaise with client’s treasury offices to facilitate effective delivery across the global network regarding Citi Commercial Bank's capabilities
• Engage with internal departments to provide transactional support throughout the onboarding and relationship lifecycle, enhancing the overall client experience at every stage
• Coordinate credit requests and approvals across Citi's global network, working with product partners to identify and position relevant actions for clients
• Maintain accurate client legal and marketing hierarchies within internal systems, ensuring data integrity across all records
• Partner with the Credit Operations Teams for current documentation regarding credit products including loans, letters of credit, Markets/FX and related transactions.

Relationship Associate – Digital, Tech & Comms – AVP

Client Partner

• Work closely with salespeople, client executives, and clients to support all aspects of the client and sales lifecycle
• Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues
• Remove the administrative burden from sales enabling the salesforce to focus on true value add and client engagement
• Proactively mitigating client impact whilst enhancing the client experience, ensuring client set-up is accurate and right first time (eCommerce, Risk or Operational Platforms)
• Lead and manage the end-to-end onboarding and maintenance of high-value clients, ensuring new or existing accounts are prioritized and set -up in a timely fashion
• Diagnose the root causes as issues arise and identify both tactical and strategic solutions -owning the delivery
• Spearhead investigations and implement robust processes to prevent future errors, enhancing operational reliability and transforming operational expertise into strategic value
• Proactively support the sales team to manage the ‘First Line of Defense,’ including monitoring desk controls, minimizing credit line breaches, and ensuring credit facilities are sufficient and maintained to support trading
• Ensure pre and post-trade processes are managed efficiently and effectively, including prompt resolution of booking issues, settlement issues, and margin disputes
• Act as a point of escalation and own resolution of operational issues between sales, client and support functions
• Identify opportunities to reduce manual intervention and improve STP

Client Manager – First Line Client Specialist

• Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Customer Service Advocate

Director

• Assume significant levels of responsibility for the various phases of project and transaction execution, new business development and overall growth of the firm
• Work closely with clients on financing transactions and guide them through the capital raising process, including leading due diligence and drafting sessions and preparing them for an equity or debt offering
• Work with clients, senior-level team members and outside professional advisors on M&A and special situation transactions
• Responsible for drafting situation analyses, pitch materials, information memoranda, investor and management presentations and oversee work being performed by analysts & associates assigned to projects

Senior Banker – Equity Capital Markets, Technology, Media, Telecom

Client Services Representative

• Serve as the clients go to person for all operational items while driving resolution in a timely manner
• Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
• Offer advanced solutions for assigned securities processing areas
• Drive client automation and decrease high risk manual touch points
• Serve as the client's expert for all items related to their futures clearing
• Provide white glove client service for the entire client relationship and ensure operational items are closed out on a timely basis
• Assist with the development of new processes that will focus on streamlining the client service team's tasks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Futures & OTC Client Service Analyst

Manager

• Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. design and code reviews, performance evaluations, hiring and disciplinary actions)
• Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results
• Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
• Ensure essential procedures are followed and contribute to defining standards
• Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
• Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
• Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Applications Development Group Manager

• Clearly articulate business value proposition (products and services)
• Effectively and timely attend to client service requests received via telephone or email
• Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process
• Ensures customer claims and complaints are handled in accordance with FINRA and firm policy
• Ensures that KYC/AML and other compliance norms are strictly adhered to
• Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities
• Builds a rapport with back-office staff and seek out highest level of support from those teams
• Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement
• React to client needs for investment products by referring such clients to licensed investment representatives
• Complete client contact campaigns as defined by Sales Management
• Support ad-hoc initiatives/projects as required by Sales Management
• Complete all required trainings pertaining to the function in a timely manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Wealth Service Associate

Analyst

• Process Voluntary & Choice Corporate Action events for US, Canadian, and Latin American securities
• Process ad-hoc instructions for conversions, SPAC Splits, warrants, exchanges, DRS, and legend removals
• Perform key reconciliations and controls to support processing of the corporate action lifecycle and break management
• Ensure timely handling of notifications, elections, entitlement calculations, and follow through with the applicable outturn bookings
• Identify and manage any risk within the event/process and manage events in various Asset Servicing systems; escalating issues to management
• Research and resolve open balances connected to the process including coordinating with our relevant desks and counterparties on liabilities or issues
• Manage any email correspondence related to the process, ensure timely responses and proper resolution of open queries
• Develop effective working relationships with both internal and external parties
• Identify process improvements/breakdowns/control gaps, propose solutions, perform UAT testing, and work with the management/project team to implement across the group
• Assist with training new staff across multiple internal/external systems, markets, and products