Relationship Associate – Digital, Tech & Comms – AVP

Citi

Relationship Associate serving as critical client connection for Citi's Digital Technology & Communications team. Ensuring seamless delivery in commercial banking across client lifecycle

Posted 7/25/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $88,400 - $132,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in relationship management and client onboarding within commercial banking, ensuring compliance with regulatory requirements such as Know Your Customer (KYC). Proven ability to coordinate cross-functional teams and manage credit operations effectively while maintaining data integrity.

Highest-signal resume keywords

Commercial Banking ExperienceRelationship ManagementRegulatory ComplianceProblem Identification and ResolutionClient Onboarding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Know Your Customer (KYC)Credit OperationsData Integrity ManagementTransactional SupportCredit Products Knowledge

Soft Skills

Problem SolvingAdaptabilityReliabilityJudgmentCommunication

Industry Keywords

Financial ServicesClient ExperienceOperational TeamsTreasury OfficesGlobal Network

About the role

Key responsibilities & impact

Build and maintain relationships on behalf of the Banking Coverage Team with client networks and operational teams, acting as the primary contact for internal requests, problem escalations, and their resolution
Collaborate with Relationship Managers and product partners to onboard new clients and subsidiaries, ensuring Know Your Customer (KYC) requirements and other regulatory obligations are completed accurately and on time
Coordinate and liaise with client’s treasury offices to facilitate effective delivery across the global network regarding Citi Commercial Bank's capabilities
Engage with internal departments to provide transactional support throughout the onboarding and relationship lifecycle, enhancing the overall client experience at every stage
Coordinate credit requests and approvals across Citi's global network, working with product partners to identify and position relevant actions for clients
Maintain accurate client legal and marketing hierarchies within internal systems, ensuring data integrity across all records
Partner with the Credit Operations Teams for current documentation regarding credit products including loans, letters of credit, Markets/FX and related transactions.

Requirements

What you’ll need

5 to 8 years of relevant experience in commercial banking, relationship management, or a related financial services function
Demonstrated ability to manage multiple priorities simultaneously and perform effectively under pressure
Strong problem identification and resolution skills, with the ability to act decisively and follow through to outcome
Professional and adaptable working style, with a reputation for being a reliable and trusted point of contact across teams
Sound judgement when assessing business decisions, with a clear commitment to regulatory compliance, risk awareness, and ethical conduct
Bachelor's degree in a relevant field.

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays