Customer Service Advocate

Citi

Customer Service Advocate responsible for resolving client inquiries and maintaining relationships at Citi. Serving as the voice of the bank and ensuring exceptional client experiences.

Posted 7/24/2026full-timeFlorence • Kentucky • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service and support, with a strong focus on compliance, effective communication, and the ability to navigate multiple systems efficiently. Proven track record in delivering exceptional client experiences while adhering to regulatory standards.

Highest-signal resume keywords

Client Service ExperienceMicrosoft Office ProficiencyData Entry SkillsCompliance AdherenceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Inquiry ResolutionService Metrics ManagementAccount Inquiry HandlingRisk IdentificationMulti-System Navigation

Soft Skills

Clear CommunicationProfessional EngagementJudgment ApplicationProblem SolvingAdaptability

Tools & Technologies

Customer Service PlatformsWindows Operating System

Industry Keywords

Service-Oriented RoleEthical ConductRegulatory RequirementsFirst-Call Resolution

About the role

Key responsibilities & impact

Serve as the first point of contact for clients, evaluating and resolving service inquiries across multiple channels to deliver timely, accurate, and effective solutions.
Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.

Requirements

What you’ll need

1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
High School diploma or equivalent.

Benefits

Comp & perks

Day 1 Health Coverage: Medical, Dental, Vision
Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
Financial Future: 401(k) matching and tuition reimbursement
Work-Life Balance: Generous paid time off including vacation and holidays.
Heath & Wellness Support: Confidential mental health resources and assistance programs.