Futures & OTC Client Service Analyst

Citi

Futures & OTC Client Service Analyst managing operational client relationships for Futures and OTC clearing clients. Providing white glove service and resolving operational queries in a timely manner.

Posted 7/24/2026full-timeJersey City • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $78,320 - $109,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in securities processing and client relationship management, with a focus on operational efficiency and compliance. Proven ability to resolve complex issues and streamline processes while providing exceptional client service.

Highest-signal resume keywords

Securities ProcessingClient Relationship ManagementOperational EfficiencyRisk AssessmentCompliance Adherence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationConcise WritingProblem Solving

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Futures ClearingClient AutomationOperational ItemsProcess ImprovementEthical Judgment

About the role

Key responsibilities & impact

Serve as the clients go to person for all operational items while driving resolution in a timely manner
Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
Offer advanced solutions for assigned securities processing areas
Drive client automation and decrease high risk manual touch points
Serve as the client's expert for all items related to their futures clearing
Provide white glove client service for the entire client relationship and ensure operational items are closed out on a timely basis
Assist with the development of new processes that will focus on streamlining the client service team's tasks
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

What you’ll need

2-5 years of relevant experience
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s Degree/University degree or equivalent experience

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays