Director, Premium Customer Experience – Wealth Integration

Citi

Director of Premium Customer Experience & Wealth Integration at Citi. Leading efforts to elevate high-value customer engagement and growth across US Consumer and Wealth businesses.

Posted 7/28/2026full-timeNew York City • Florida, New York • 🇺🇸 United StatesLead💰 $170,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in customer experience management and product management, with a strong focus on enhancing premium customer interactions and ensuring compliance with regulatory standards. Proven ability to lead cross-functional teams and build strategic relationships with stakeholders.

Highest-signal resume keywords

Customer Experience ManagementProduct ManagementPeople LeadershipConsumer Banking KnowledgeCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingCross-Functional Collaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Premium Customer ExperienceMulti-Channel StrategyCompliance StandardsCustomer Pain-PointsStakeholder Engagement

About the role

Key responsibilities & impact

Lead the premium customer experience strategy across multiple functional areas
Define and execute a multi-channel strategy
Partner across organizations to uncover future opportunities for premium customer experience enhancements
Establish processes and routines to address key customer pain-points
Ensure all customer, partner, and regulatory interactions meet Citi's compliance standards

Requirements

What you’ll need

15 or more years of experience in customer experience management, product management, or marketing management
Demonstrated people leadership experience
Deep knowledge of consumer banking and card products
Ability to operate effectively across multiple functions
Strong commercial acumen
Skilled at building and sustaining relationships with senior internal stakeholders and external partners
Bachelor's degree or equivalent from an accredited university

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays