Fraud Operations Specialist

Citi

Fraud Operations Specialist investigating fraudulent activity on credit card accounts and addressing client concerns. Join Citi's team to protect clients and minimize financial risk.

Posted 7/28/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating fraud activity and applying verification procedures to ensure compliance and accuracy. Possesses strong communication skills and attention to detail, essential for resolving client inquiries and maintaining high service standards.

Highest-signal resume keywords

Fraud InvestigationClient CommunicationData InterpretationMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud DetectionData EntryVerification ProceduresRisk AssessmentClient Inquiry Resolution

Soft Skills

ProfessionalismProblem-SolvingOrganizational SkillsAdaptabilityClear Communication

Tools & Technologies

Microsoft OfficeWindows Operating System

Industry Keywords

Customer ServiceService-Oriented RoleComplianceEthical StandardsClient Interaction

About the role

Key responsibilities & impact

Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service-related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Requirements

What you’ll need

1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.
Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
Excels in a fast-paced environment while maintaining accuracy and attention to detail.
High School diploma or equivalent.

Benefits

Comp & perks

Day 1 Health Coverage: Medical, Dental, Vision
Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
Financial Future: 401(k) matching and tuition reimbursement
Work-Life Balance: Generous paid time off including vacation and holidays.
Heath & Wellness Support: Confidential mental health resources and assistance programs.