ChristianaCare

Medical Billing and Coding

• Responsible for accurate and timely assignment of ICD 10 CM/PCS and HCPCS/CPT codes
• Reviews and interprets Inpatient, Outpatient, Ancillary, Diagnostics and Emergency Medicine records
• Performs coding and abstracting tasks to support data quality and statistics
• Utilizes information on diagnostic reports to accurately code patient charts
• Abstracts pertinent data, determines, and sequences codes for diagnoses and procedures
• Utilizes coding system to calculate inpatient encounters
• Submits timely, accurate, and concise daily productivity reports

Coder III

• Responsible for accurate and timely assignment of ICD 10 CM/PCS and HCPCS/CPT codes.
• Payment group classification assignment and data abstraction for reimbursement purposes.
• Reviews and interprets Inpatient, Outpatient, Ancillary, Diagnostics and Emergency Medicine records.
• Performs coding and abstracting tasks to support data quality and statistics.
• Utilizes information on diagnostic reports to accurately code patient charts.
• Works within service line structure based on patient type.
• Provides all necessary coded and abstracted information required for final coding and billing.

Manager

• Responsible for operational management, stabilization, and optimization of Professional Billing locations
• Define efforts and focus areas to address denial root causes in collaboration with PB Revenue Cycle Managers
• Serve as primary contact for providers and staff to answer coding questions
• Develop, implement, and oversee effective operational policies within PB Revenue Integrity

Manager, Revenue Integrity

Accountant

• Facilitates and completes the monthly financial statement close process in Workday Financials.
• Prepares month-end financial statements and reports in accordance with GAAP.
• Prepares year-end financial statements and reports in accordance with GAAP.
• This includes the preparation of a complete set of financial statements (Balance Sheet, Income Statement, Statement of Changes in Net Assets, and the Statement of Cash Flows) with accompanying notes.
• Assists with the preparation for the financial statement audit.
• Assists in the review of certain journal entries and account reconciliations.
• Performs financial statement analysis and reports on variances as part of the financial statement close process.
• Subject matter expert in Workday Financials, including Endowments, Banking, and Accounting modules.
• Subject matter expert in accounting for complex transactions of the business, including patient accounts receivable, investments, donor restricted contributions, debt, joint ventures, etc.
• Responsible for generating accurate consolidated financial statements.
• Suggests ways to improve current business processes and actively utilizes Workday Community.
• Develops and maintains an effective internal control structure.
• Assists with preparation of the Form 990 and performs research on tax issues as needed.
• Assists with the interpretation and implementation of new accounting standards.
• Performs ad hoc assignments / special projects involving detailed research.
• Prepares and reviews general ledger entries.
• Performs and reviews general ledger account reconciliations.
• Generates reports from the general ledger accounting system.
• Develops and maintains supporting documentation for all aspects of job functions.
• Stays abreast of new accounting standards and relevant regulatory updates.
• Will, on occasion, be required to work overtime.

Senior Accountant

Analyst

• Lead the implementation and configuration of the Epic Willow Inpatient Pharmacy module, ensuring it meets the specific needs of clinical departments.
• Conduct detailed workflow analysis to understand current processes and identify areas for improvement using the Epic system.
• Customize the Epic Willow Inpatient Pharmacy module to align with the clinical and operational requirements.
• Ensure the effective implementation and optimization of Interfaces and OurPractice Advisories to enhance real-time clinical documentation, patient monitoring, and workflow efficiency for healthcare providers.
• Develop and execute comprehensive test plans to validate the functionality and performance of the Epic Willow Inpatient Pharmacy module.
• Provide training and support to end-users, including pharmacists, nurses, and administrative staff, to ensure effective use of the Epic system.
• Identify and resolve issues related to the Epic Willow Inpatient Pharmacy module, working closely with IT and clinical teams to troubleshoot and implement solutions.
• Create and maintain detailed documentation of system configurations, workflows, and training materials.
• Collaborate with cross-functional teams, including IT, clinical staff, and project managers, to ensure successful project delivery.
• Utilize best practices and methodologies for Epic implementations, ensuring compliance with healthcare regulations and standards.

Inpatient Pharmacy Analyst

Human Resources

• Serve as a point of contact for employee inquiries and concerns related to workplace policies, procedures, and practices.
• Provide guidance and support to managers and employees on performance management, disciplinary actions, and conflict resolution.
• Mediate and resolve employee disputes and grievances in a fair and impartial manner.
• Develop and implement strategies to improve employee morale and engagement.
• Collaborates with operational management to achieve Christiana Care business objectives such as change leadership and retention initiatives.
• Conduct thorough and impartial investigations into employee complaints, including allegations of harassment, discrimination, and policy violations.
• Prepare detailed investigation reports and recommend appropriate corrective actions.
• Ensure compliance with all applicable federal, state, and local labor laws and regulations.
• Maintain accurate and confidential employee records.
• Conduct exit interviews, and analyze the data for trends and improvement opportunities.
• Develop, revise, and communicate employee relations policies and procedures.

Employee Relations Specialist

Pharmacist

• Act as a centralized point of contact for patients and caregivers across assigned clinical pharmacy programs
• Triage patient needs (e.g., lab coordination, medication access, refills) and escalate clinical concerns appropriately
• Conduct proactive patient outreach to support therapy initiation, adherence, follow-up, and continuity of care
• Facilitate primary care visits by collecting medication histories and ensuring accurate EMR documentation
• Support Anticoagulation Center workflows, including INR monitoring, follow-up coordination, and results routing
• Provide coverage for anticoagulation workflows in the absence of the Medical Technician
• Assist with patient onboarding, engagement, and transitions of care, including scheduling support
• Manage medication access processes, including prior authorizations, reauthorizations, benefit investigation, step therapy, and appeals
• Identify and resolve barriers to medication access to avoid delays or interruptions in therapy
• Partner with Primary Care pharmacists on population health initiatives and quality metrics
• Collaborate closely with care team members to ensure efficient workflows, clear handoffs, and role clarity
• Maintain accurate and timely EMR documentation, worklists, and tracking of patient care issues
• Participate in process improvement initiatives to enhance operational efficiency and patient outcomes
• Practice within scope and escalate clinical decisions to pharmacists as appropriate

Pharmacy Technician II – Anticoagulation, Ambulatory Pharmacy

• Lead the implementation and configuration of the Epic Willow Inpatient Pharmacy module, ensuring it meets the specific needs of clinical departments.
• Conduct detailed workflow analysis to understand current processes and identify areas for improvement using the Epic system.
• Customize the Epic Willow Inpatient Pharmacy module to align with the clinical and operational requirements.
• Ensure the effective implementation and optimization of Interfaces and OurPractice Advisories to enhance real-time clinical documentation, patient monitoring, and workflow efficiency for healthcare providers.
• Develop and execute comprehensive test plans to validate the functionality and performance of the Epic Willow Inpatient Pharmacy module.
• Provide training and support to end-users, including pharmacists, nurses, and administrative staff, to ensure effective use of the Epic system.
• Identify and resolve issues related to the Epic Willow Inpatient Pharmacy module, working closely with IT and clinical teams to troubleshoot and implement solutions.
• Create and maintain detailed documentation of system configurations, workflows, and training materials.
• Collaborate with cross-functional teams, including IT, clinical staff, and project managers, to ensure successful project delivery.
• Utilize best practices and methodologies for Epic implementations, ensuring compliance with healthcare regulations and standards.
• Review and validate medication orders and treatment protocols within the Epic Willow Inpatient Pharmacy module to ensure accuracy and compliance with clinical guidelines.
• Monitor and evaluate patient outcomes and medication use to identify trends and areas for improvement in inpatient care.
• Provide clinical expertise in the development and implementation of pharmacy-related policies and procedures.
• Collaborate with the pharmacy department to ensure seamless integration of medication management within the Epic system.
• Participate in multidisciplinary team meetings to discuss patient care plans and provide pharmacological insights.
• Stay current with advancements in pharmacy practice and technologies to ensure the Epic Willow Inpatient Pharmacy module reflects the latest standards of care.

Inpatient Pharmacist

• Directly lead and manage a team of Epic analysts ensuring team alignment and effective support during and post implementation
• Lead and manage the enterprise-wide implementation and integration of cross-application support areas including data courier admin/environment release management, interface (Bridges), and conversions
• Manage project scope, schedule, budget, and quality of the cross-application support implementation and performance
• Set clear expectations for team members and define their roles at each project phase
• Collaborate with the VP and project managers, program leads, governance groups, and integrated workgroup to coordinate activities to ensure alignment on cross-functional workflow and content, facilitating seamless integration across the project and addressing interdependencies effectively
• Advise and coach team members on project issues, key success factors, and lessons learned
• Reinforce the importance of the cross-application support project with executives and the VP, providing consistent communication to the project team
• Appropriately match team member skills to team responsibilities
• Lead and manage the cross-application support project from an organizational perspective while attending to detailed tasks
• Serve as a point of contact for cross-application areas
• Identify and troubleshoot issues related to data courier admin, environment release management, interfaces, and conversion
• Lead workflow design, build and test cross-application solutions, and analyze technical issues associated with Epic software
• Act as a liaison between organizational needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Collaborate with Epic representatives, the organization's business community, and end users to ensure the cross-application support system meets the organization's business needs regarding project deliverables and timeline
• Develop an understanding of operational needs to set the direction for the organization's cross-application workflows
• Lead training and work with end users to ensure effective use of cross-application support tools
• Review the status of cross-application support projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Own integrated efforts that span multiple applications such as security, data courier admin, environment release management, interfaces, and conversion

Senior Manager – Cross Application Support

Support Engineer

• Support and maintain in-house computer systems, desktops, peripherals and telephony systems.
• Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal performance.
• Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, telephony, mobile devices, clinical IT devices including nurse call, TV Systems, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC/Printer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC, Server and/or hardware problems.
• Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Recommend, schedule, and perform PC/Server, hardware and peripheral equipment improvements, upgrades, and repairs.
• Support development and implementation of new computer projects and new hardware installations as well as telecom hardware.
• Liaise with third-party support and equipment vendors where required.
• Document troubleshooting information in the incident management application to ensure problem determination/resolution methods are efficient and reliable.
• Utilize and enhance the knowledge base of technology and application information, and ensure documentation is up to date.
• Identify and pursue opportunities for improving customer service.
• Identify problem trends and look for root cause of problems, rather than applying short-term fixes.
• Ensure PC Hardware is implemented by standard guidelines and at the expectation of the customer and within service level commitments.
• Support internal telecom environment, including configuration and wiring of telephony systems.

Associate Computer Support Analyst

• Oversee all operational aspects of the Center for Virtual Health
• Managing caregivers, budgeting, implementing policies, procedures, and standard operating procedures (SOPs)
• Ensuring quality patient care
• Direct supervision of RNs and providing directions to Paramedics, Contract Staff, Providers
• Coordinate with other healthcare professionals and departments
• Conduct routine chart audits and rounds on nurses and patients
• Responsible for unit time schedule and managing conflicts
• Fostering a positive work environment
• Conducting interviews and hiring of caregivers
• Implementing and adhering to policies/procedures/SOPs

Manager – Virtual Nursing

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Senior Net Revenue Analyst

• responsible for the coordination of care for a complex patient population
• Perform ongoing telephonic case management activities
• Collaborates with patients, caregivers, and multi-disciplinary care team
• Develop, implement, evaluate, and revise case management care plans
• Identifies system issues that serve as barriers to care
• Promote member wellness and autonomy through advocacy and education
• Identify appropriate providers and facilities through the continuum of services
• Collaborate with case managers in discharge and transitional care process
• Stratifies and/or validates member level of risk

RN Case Manager – Outpatient

Therapist

• Conducts individual psychotherapy with assigned patients and group therapy sessions using evidence-based practices.
• Conducts psychosocial evaluations to provide diagnostic impressions and treatment recommendations.
• Develops coordinated treatment plan in collaboration with other members of the treatment team.
• Reports and updates pertinent patient information to physician and treatment team in a timely manner.
• Identifies milieu deficits and assists in implementing appropriate measures to meet needs.
• Tracks referrals of patients requesting services.
• Ongoing coordination of care with medical providers and psychiatric providers inside and outside the ChristianaCare.
• Completes clinical documentation in a concise, accurate, and timely manner with proper use of technology.
• Participates in all milieu meetings, i.e., practice huddles, team meeting, clinical supervision, community meetings etc.
• Participates in all assigned programs and attends all continuing education opportunities to meet job requirements and maintain current knowledge of the practice of psychotherapy and social work.
• Performs other related duties as required.

Behavioral Health Therapist II – Integrated Behavioral Health

• Conducts individual psychotherapy with assigned patients and group therapy sessions using evidence-based practices.
• Conducts psychosocial evaluations to provide diagnostic impressions and treatment recommendations.
• Develops coordinated treatment plan in collaboration with other members of the treatment team.
• Reports and updates pertinent patient information to physician and treatment team in a timely manner.
• Identifies milieu deficits and assists in implementing appropriate measures to meet needs.
• Tracks referrals of patients requesting services.
• Ongoing coordination of care with medical providers and psychiatric providers inside and outside the ChristianaCare.
• Completes clinical documentation in a concise, accurate, and timely manner with proper use of technology.
• Participates in all milieu meetings, i.e., practice huddles, team meeting, clinical supervision, community meetings etc.
• Participates in all assigned programs and attends all continuing education opportunities to meet job requirements and maintain current knowledge of the practice of psychotherapy and social work.

Coder III

Coder III

Manager, Revenue Integrity

Senior Accountant

Inpatient Pharmacy Analyst

Employee Relations Specialist

Pharmacy Technician II – Anticoagulation, Ambulatory Pharmacy

Inpatient Pharmacist

Senior Manager – Cross Application Support

Associate Computer Support Analyst

Manager – Virtual Nursing

Senior Net Revenue Analyst

RN Case Manager – Outpatient

Behavioral Health Therapist II – Integrated Behavioral Health

Behavioral Health Therapist II – Project Recovery