CGWS - COME GROW WITH US

Engineering Manager

• Recruits, interviews, hires, and develops engineers, senior engineers, and staff-level engineers.
• Oversees the daily workflow, delivery cadence, and execution practices of the team.
• Provides structured, actionable feedback; performs timely and growth-oriented evaluations.
• Handles coaching, performance concerns, and disciplinary processes in partnership with HR.
• Manages up to two scrum teams or 12–18 engineers across backend and frontend disciplines.
• Lead the Employee Services team responsible for lifecycle-specific backend capabilities, including employee lifecycle orchestration, job object, and domain-level services
• Define and enforce domain ownership boundaries, ensuring the team owns outcomes without duplicating platform capabilities
• Drive alignment between Employee Services and adjacent domains (Hiring, Growth, Engagement) to ensure consistent data and experience across the lifecycle
• Partner with Product, Design, and Architecture to shape domain strategy, especially as the org moves toward AI-native experiences and agent-driven workflows
• Ensure the team leverages shared platform capabilities (UDM, workflows, AI agent infrastructure) rather than building redundant systems
• Manage delivery of multi-team initiatives with predictable execution, clear prioritization, and proactive risk management
• Coach engineers and technical leaders to think in terms of outcomes over features and domain ownership over application ownership
• Establish strong engineering practices around service design, data modeling, API quality, observability, and system reliability
• Build a culture of ownership, accountability, and continuous improvement within the team

Senior Engineering Manager

Account Executive

• Driving account acquisition by targeting accounts and working with your BDR to generate enough pipeline to hit your quota and cultivating relationships with all pertinent stakeholders within target accounts.
• Expanding the top of the funnel by complementing centralized marketing campaigns with your own prospecting efforts.
• Developing relationships and alignment across multiple levels, including C-level executives, influencers, and relevant personas.
• Driving sales execution by using BambooHR's sales process to close new logo business.
• Preparing accurate forecasts, building a pipeline to cover bookings targets, and thoroughly documenting notes and activities in the CRM tool.
• Selling with a customer focus by diagnosing each account's business plan and existing contractual agreements for services.
• Demonstrating product proficiency with a working knowledge across BambooHR's service lines.
• Setting the stage for long term success of BambooHRs customers by providing a clear and smooth handoff to the post-sales teams including future opportunities for growth.

Outbound Account Executive

Backend Engineer

• Write code for back-end processes, RESTful public web APIs, and, of course, our industry-leading website
• Research technologies and engineer complete solutions to problems
• Propose and implement performance optimizations and scaling strategies
• Work with the rest of the team to integrate your projects into the application
• Contribute to the ongoing improvement of our systems and processes
• Integrate AI into your daily tasks using IDEs (or plugins) such as GitHub Copilot and Windsurf. Leverage ChatGPT to streamline your workload by brainstorming and refining ideas, and planning projects.
• Mentor junior engineers and provide technical guidance.
• Join our fast-paced team as we innovate at the speed of AI. AI is integrated into our products, development processes, and IDEs. We utilize AI tools like OpenAI, Claude Sonnet, and Gemini in our daily work.

Senior Software Engineer, Backend

Operations

• Payroll Funding Processing, including but not limited to: Customer Payroll Funding & Bank Monitoring for Funding Transactions, Held & Returned Funding Research & Resolution
• Monitor and manage wires received from customers
• Monitor and manage customer funding challenges
• Process Collections and Refunds to customers
• Ensure Payroll Processing controls are properly executed
• Ensure adherence to department and company SOPs
• Provide internal support to Payroll teams
• Collaborate with team members to create efficiencies and improve processes
• Stay updated on banking rules and processes impacting funding
• Keep Management informed of any issues encountered in a Timely fashion
• Track Metrics and create reports as needed
• Any additional duties assigned by Management

Trust Operations Analyst I, Funding

Analyst

• Monitor and manage daily cash operations, forecasting, and fund transfers to ensure smooth financial transactions.
• Forecast Average Daily Balance (ADB) and investment income to support strategic decision-making.
• Analyze and optimize bank fees to improve cost efficiency.
• Maintain compliance with banking regulations, handling KYC requests, NACHA compliance, and treasury policies with precision.
• Compile and analyze financial reports to provide insights on treasury operations.
• Drive process improvements and help scale treasury functions as our Payroll Services grow.
• Jump into ad hoc projects, bringing fresh ideas and solutions to enhance our financial operations.

Senior Treasury Analyst

Product Designer

• You’ll have the opportunity to turn complex HR processes into effortless, human-centered user journeys while guiding a team of designers toward excellence
• Collaborate on equal ground with engineers and product managers, mentor designers who put the customer first
• Earn trust through positive, measurable impact as you oversee the design efforts for a specific area of our product
• Conduct thoughtful exploration of emerging technologies, including AI, to improve customer efficiency, clarity, and decision-making
• Help your team evaluate when intelligent or automated experiences add real value, ensuring they are transparent, trustworthy, and easy to use
• Continue sharpening your own design skills while growing as a leader—coaching designers, setting direction, and raising the quality bar across your area
• Collaborate closely with the Director of Product Design to ensure all work meets our standards for usability, interaction design, and visual excellence

Product Design Lead

• Define, test, and iterate on interaction design for new and existing features (user flows, detailed wireframes, prototypes), including AI-assisted or AI-powered experiences where appropriate
• Participate in user research to guide product design decisions (contextual inquiry, usability testing, competitive analysis, etc.)
• Ensure all aspects of our product are easy to use and delightful
• Design beautiful visual UI that adheres to our UI design standards (detailed high-resolution screen prototypes)
• Experiment with AI tools and techniques within the design process to accelerate discovery, ideation, prototyping, and usability testing
• Work with dev scrum teams to ensure pixel-perfect execution designs.

Product Designer II – Growth

Product Manager

• Drive the AI-Led Strategy: Architect a product strategy that uses agentic workflows to replace manual tasks, enabling us to hit ambitious expansion goals.
• Build the Expansion Signal Layer: Partner with GTM teams to define fit criteria and ship passive intent-capture mechanisms (limit-hitting, locked-feature clicks, manual workflow patterns).
• Amplify Our Learning Through Experiments: Take our annual experiment count from the dozens to the hundreds.
• Design for Agents First: Ensure every signal and meta-event is structured so an agent environment can query "what should this customer upgrade?" You're building for the agent-led HRIS of tomorrow.
• Harden Data Foundations: Partner with Data Engineering and other departments to ensure behavioral data flows into our models.
• Experiment Often: Establish our culture of experimentation as a learning mechanism.

Product Manager II – Expansion Growth

• Drive the Engagement Platform Strategy: Architect a product strategy that uses agentic workflows and intelligent orchestration to replace manual onboarding effort — reducing the ~7-8 hours of human touch per customer while increasing activation quality.
• Solve the Cold Start Problem: Own the "wizardification" strategy — define standard wizard patterns that every product team builds for their area, starting with PTO, EOR, and ATS. You own the framework, the design patterns, and the accountability for getting customers to first value fast.
• Build the Continuous Discovery Layer: Extend one-time engagement events into a persistent, gamified experience — badging, challenges, in-product nudges — that helps customers discover and adopt features they didn't know they had. The New Year Summit proved this works; you'll make it continuous.
• Orchestrate, Don't Build from Scratch: Integrate tools like EverAfter for onboarding orchestration and the Workflows Engine for in-product guided flows. You design the patterns; you enable other teams to build on the platform.
• Design for Agents First: Ensure every wizard, engagement flow, and behavioral signal is structured so an agent environment can query "what should this customer do next?" You're building for the agent-led HRIS of tomorrow.
• Harden Data Foundations: Partner with Data Engineering and the Supernovas team to ensure segment definitions, zero-party data, and Pendo behavioral data flow into personalized engagement experiences.
• Establish Ownership in a Matrixed Environment: Move fast, ship visible results, and define the patterns that make the Engagement team the recognized owner of the in-product engagement surface.

Product Manager II – Customer Engagement

Risk

• Own the enterprise-wide knowledge architecture and governance strategy spanning customer-facing and internal knowledge across multiple departments.
• Define long-term vision and roadmap for knowledge systems that support AI consumption, retrieval performance, and scalable content operations.
• Establish enterprise standards for taxonomy, metadata, tagging, version control, content lifecycle management, and governance operating models.
• Hold decision-making authority over governance direction, tooling/system strategy, and cross-department standards adoption.
• Partner with Engineering and AI/ML to define and scale AI knowledge requirements (structure, chunking/format guidance, metadata strategies, evaluation signals) that improve grounding and retrieval.
• Drive enterprise improvements in AI knowledge performance, including reduction of hallucinations tied to knowledge issues and measurable gains in retrieval accuracy.
• Establish measurement frameworks for AI knowledge performance and ensure continuous improvement through experimentation and governance controls.
• Own and deliver cross-team programs (e.g., content restructuring, platform updates, knowledge initiatives) that drive operational efficiency and improve customer experience.
• Translate company priorities and division OKRs into cross-functional knowledge programs with measurable outcomes and clear accountability models.
• Proactively manage risk, dependencies, and tradeoffs across departments; ensure sustained adoption of standards and processes.
• Establish enterprise quality standards that ensure accuracy, completeness, consistency, and compliance across all governed knowledge channels.
• Partner with Legal/Compliance and brand leaders to set scalable review models and controls that reduce risk across customer-facing guidance.
• Lead enterprise remediation efforts when knowledge gaps, inaccuracies, or fragmentation create customer, operational, or AI performance risk.
• Lead and evolve the Knowledge Governance function, including org design, hiring plan, and capability development as the enterprise scope expands.
• Set operating rhythms, capacity planning models, intake/governance processes, and accountability mechanisms that enable scale.
• Develop leaders and senior ICs who extend governance through influence and distributed ownership models.
• Serve as the enterprise knowledge governance leader and executive advisor, influencing investment, tooling decisions, and governance adoption through data and storytelling.
• Establish executive-ready reporting that connects knowledge governance outcomes to business results (digital resolution, support efficiency, product readiness, AI performance, and risk reduction).
• Drive stakeholder satisfaction across multiple departments through clear standards, reliable delivery, and measurable improvements.

Manager II, Knowledge Governance

Financial Crime

• review and resolve AML alerts and sanctions hits, escalating issues when appropriate
• maintain accurate, audit-ready records for AML and technical compliance activities
• administer and maintain third-party tools used for AML screening and monitoring
• help design and improve transaction monitoring standards, workflows, and documentation and then implement those transaction monitoring processes
• develop and improve procedures that turn changing regulatory requirements into clear, repeatable processes
• support internal and external audits by gathering documentation, preparing evidence, and coordinating responses
• respond to customer compliance questionnaires and due diligence requests
• track compliance initiatives and follow up on open workstreams so that important work keeps moving
• monitor regulatory developments related to AML, sanctions, and technical compliance, and flag potential impacts
• look for thoughtful ways to improve how compliance work happens—better documentation, smarter workflows, or new tools
• relentlessly pursue answers to easy-to-overlook problems

AML & Technical Compliance

Procurement

• Maintain accurate records of purchases, contracts, and supplier information.
• Review and verify accuracy and completeness of internal procurement requests.
• Keep up-to-date on industry trends and best practices in procurement to continuously improve processes and strategies.
• Work with management to develop and implement procurement strategies to improve efficiency, reduce costs, and mitigate risks.
• Build and maintain relationships with internal stakeholders and address any issues that arise.
• Ensure that all purchases comply with company policies and procedures.

Procurement Specialist – Contractor

Human Resources

• Oversee Payroll Custom Reporting, Professional Services Fulfillment, and Technical Specialist teams, fostering a culture aligned with BambooHR’s Core Values and CX service standards.
• Identify efficiency gaps, streamline workflows, and implement scalable processes that support growth, increase utilization, and improve client retention.
• Manage and de-escalate complex situations with clients and internal teams. Collaborate with Payroll, Product, Engineering, and CX teams. Make sure that issues are resolved thoughtfully, on time, and successfully.
• Establish and track key performance indicators. These indicators include quality, timeliness, accuracy, utilization, and client satisfaction. This tracking will help promote accountability and support ongoing improvement.
• Coach and mentor direct reports, including senior-level talent, through regular feedback, performance conversations, and career growth planning.
• Collaborate closely with internal stakeholders to improve service delivery models, influence roadmap priorities, and ensure operational alignment.
• Ensure adherence to data privacy standards, internal controls, and best practices to maintain client trust and operational excellence.

Manager, HR Services

Client Services Representative

• Provide world-class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

Client Service Specialist

• Lead the development and evolution of BambooHR's core platform
• Drive the technical strategy, architecture, and execution of HR software solutions
• Oversee the day-to-day operations of the platform engineering team
• Collaborate with product, design, and other stakeholders to ensure successful product development
• Champion innovation and guide teams to adopt new technologies