Analyst

• Develop SQL queries to extract and process accounting data;
• Create dashboards and management reports in BI tools to support decision-making;
• Support internal and external audits, ensuring regulatory compliance;
• Post and control accounting entries in accordance with the National Financial System standards;
• Support the monthly accounting close process, ensuring accuracy and timeliness of results;
• Prepare and validate CADOC files (e.g., 3040, 2061, 4010) and other reports required by BACEN (Central Bank of Brazil);
• Perform reconciliations and cross-checks between accounting balances and regulatory information;
• Assess BACEN and CVM regulations applicable to financial institutions;
• Experience with regulatory reporting and BACEN communication channels (SCR, CRD, STA, etc.).

Senior Accounting Analyst, Database Emphasis

Analytics Engineer

• Capacidade de consumir datasets e criar relatórios simples;
• Executar queries, analisar performance básica;
• Conhecimento introdutório em serviços como S3, Glue, Athena (ou equivalente);
• Entender conceitos de cloud (armazenamento, segurança básica);
• Conhecimento de documentação de processos;
• Noções de catálogo de dados e boas práticas de documentação;
• Apoiar na ingestão e transformação de dados;
• Garantir execução correta de pipelines e jobs;
• Documentar processos e colaborar com squads de engenharia e analytics;
• Aprender práticas de governança e observabilidade;

Ecommerce

• Execute the ordering and curation of the website displays, taking into account:
• Sales performance;
• Conversion rate;
• New products and launches;
• Commercial opportunities (price, margin, campaigns).
• Regularly review site displays and ordering, always verifying assortment and product availability;
• Support the commercial team in preparing product lists for campaigns and site activations;
• Monitor display performance data and propose improvements based on KPIs;
• Collaborate with teams such as Studio and Merchandising to ensure visual communication aligns with the planned featured items;
• Creation and governance of site collections and URLs.

E-commerce Assistant

• Responsible for sales, margin, and inventory quality KPIs for the categories under your management;
• Analyze, propose, and direct actions to improve product performance on the C&A website and app, leading sales growth strategies;
• Build initiatives across digital channels such as CRM, Media, Direct Sales and Minha C&A, continuously testing new formats;
• Responsible for defining assortment and volume bets together with the commercial and supply areas and for replenishing the products that go to the website and app;
• Interface with marketing, physical store commercial teams, operations, studio and product registration, technology, CRM, direct sales, Minha C&A and supply;
• Responsible for the commercial management of the category under your responsibility;
• Update product catalog (descriptions, images, prices and stock);
• Monitor orders, delivery status and SLAs with logistics;
• Implement promotional campaigns and seasonal actions on the website;
• Support SEO strategies and product page optimization;
• Assist in the execution of paid media campaigns and email marketing;
• Monitor KPIs such as conversion rate, cart abandonment, and average order value;
• Generate periodic performance reports and suggest improvements;
• Support customer service processes related to e-commerce;
• Ensure clarity in product information and commercial policies.

E-commerce Specialist

Product Manager

• Your mission is to ensure a commercial strategy aligned with the company's objectives
• Analyze the market, customers and competitors, ensuring comprehensive product knowledge and thereby an attractive and competitive positioning
• Product management and purchasing
• Define product strategy
• Ensure KPIs (margin, inventory turnover and sales)
• Overall business perspective, analysis of opportunities and risks
• Interface with the operations team (sell-out)
• Interface with major category suppliers (sell-in).

• Manage inventory for physical stores and e-commerce, aiming to reduce stockouts without creating excess inventory;
• Report and monitor replenishment area KPIs to identify opportunities for improvement and performance increases;
• Analyze inventory using historical demand and projections, as well as seasonality and promotion factors;
• Prepare inventory for seasonal peaks by monitoring sales accelerations and mitigating stockouts;
• Replenish physical stores and e-commerce by aligning sales performance and stockout indicators with commercial strategy;
• Evaluate deviations and investigate root causes of replenishment issues, as well as develop and execute consistent action plans;
• Serve as the focal point for replenishment matters related to the categories of responsibility;

Inventory Replenishment Analyst

• Report and monitor replenishment area KPIs, identifying opportunities for improvement and performance enhancement;
• Prepare and manage inventory for stores undergoing renovations;
• Establish inventory for new stores;
• Interface with logistics and operations teams on store replenishment matters;
• Serve as the replenishment area's focal point for responsibilities assigned to you;

Replenishment Analyst, Channels

Business Intelligence Developer

• **Coletar, organizar e tratar dados** provenientes de banco de dados e sistemas, garantindo a integridade e confiabilidade das informações utilizadas nas análises;
• **Desenvolver e manter dashboards e relatórios** em Excel e Power BI, que permitam o acompanhamento de indicadores-chave de desempenho (KPIs);
• **Realizar análises exploratórias e diagnósticas** para identificar oportunidades de melhoria nos processos e automações de rotinas;
• **Apoiar áreas parceiras** com informações estratégicas e operacionais, contribuindo para decisões mais assertivas e baseadas em dados (Data-Driven);
• **Automatizar processos de coleta e atualização de dados**, utilizando ferramentas como Excel avançado, SQL e scripts simples, visando ganho de produtividade e redução de erros manuais;
• **Documentar processos e modelos de análise**, garantindo a rastreabilidade e a replicabilidade das soluções desenvolvidas;

Analista de BI, Junior

Customer Success Manager

• Journey Strategy and Optimization: Plan, implement, and optimize CRM journeys across all stages of the funnel (acquisition, qualification, conversion, and retention), with a focus on performance, growth, and value generation.
• Identify opportunities to improve the customer experience based on behavioral and business data.
• Lead the full experimentation cycle (A/B and multivariate testing), identifying growth levers and scaling learnings.
• Tactical Campaign Execution: Develop, manage, and execute CRM campaigns across multiple channels (email, SMS, push notifications, RCS, and WhatsApp).
• Collaborate with the creative team and external agency, producing clear, strategic briefings for the development of high-impact communications.
• Ensure message consistency, personalization, and relevance of communications throughout the customer journey.
• Data and Performance Analysis: Monitor, analyze, and interpret performance metrics (open rate, CTR, conversion, lift, ROI, among others).
• Translate complex metrics and analyses into actionable insights and strategic recommendations for the business.
• Support data-driven decision-making using test learnings and campaign results.

CRM Analyst — Mid-level (Growth)

• Planejar calendário de campanhas comerciais para os canais de CRM (E-mail, push, sms e whatsApp);
• Desdobrar estratégias de marketing nos canais de CRM (E-mail, push, sms e whatsApp);
• Criar briefings para agência de comunicação;
• Atenção a detalhes, bom relacionamento interpessoal;
• Gostar de moda e tendência como diferencial;
• Alinhamento com outros times e áreas do negócio como a área de CRM, MKT e Digital;
• Validar e aprovar peças de e-mail marketing e push;
• Propor segmentações de base assertivas para as campanhas de CRM;
• Acompanhar os disparos dos canais afim de garantir as entregas da área;
• Acompanhar KPIs de campanhas, resultados e metas da área, gerando aprendizados para novas ações;
• Principal interface com os times comercial, analytics, criação e tech.

Analista de CRM, PL

Human Resources

• Plan, translate and facilitate Human Resources processes and strategies across the units;
• Serve as the Business Partner (BP) for operations in approximately 60 stores;
• Manage processes across HR subsystems, including Payroll, Compensation, Training & Development, Recruitment & Selection, among others;
• Promote and uphold the company’s culture and values, acting as a guardian;
• Participate in leadership team meetings, translating area needs into HR solutions;
• Act as the facilitator for key HR processes and policies with the client area.

Senior HRBP Analyst – Store Operations

• Monitor the performance of the categories under your responsibility with respect to sales, margin, conversion rate, turnover, and sell-through;
• Propose the main product highlights for e-commerce campaigns and ensure the commercial calendar includes all topics relevant to sales;
• Analyze inventory indicators and ensure processes are properly executed — from product listing, photography, stock, and merchandising — in collaboration with Product, Allocation, Communications and Channels teams (CRM, Media & Performance, B2B, and affiliate program);
• Prepare category performance reports and present weekly/monthly results and key seasonal events relevant to retail and your category (e.g., Christmas, Mother's Day, Black Friday);
• Monitor competitors;
• Manage the "Minha C&A" channel, ensuring the activation calendar, seeding activities, and performance results;
• Apply analytical thinking to develop and analyze commercial performance indicators; maintain strong organizational skills and interpersonal relationships to coordinate multiple processes and teams;
• Be proactive in creating and executing action plans, with dynamism and resilience given the fast pace of the e-commerce sector;

Senior Ecommerce Analyst

Risk

• Support the drafting, review and organization of corporate acts and documents, including minutes of the Board of Directors, Executive Board and shareholder meetings;
• Corporate resolutions;
• Powers of attorney and other corporate documents;
• Assist in organizing and maintaining the corporate documentation for the group's companies;
• Support the preparation of materials and documents related to governance bodies (Board of Directors, Committees and Executive Board);
• Assist in preparing, organizing and following up on meetings, including supporting materials and records;
• Contribute to monitoring corporate and regulatory deadlines;
• Assist in reviewing and updating corporate documents, internal policies and internal regulations/charters;
• Support the administrative and operational routines of the area.

Corporate Governance Intern

Recruitment

• Manage end-to-end recruitment and selection processes for the region’s stores (job alignment, posting, candidate outreach, interview, group assessment);
• Vacancy tracking and management;
• Job posting and continuous sourcing through external recruitment channels;
• Monitor and manage recruitment and selection KPIs and metrics;
• Conduct store visits.

CEA