Support Engineer

• Administer, sustain, and evolve corporate Observability environments with Zabbix, ensuring platform availability, performance, scalability, and reliability;
• Act as a technical reference at the 3rd level for maintaining the monitoring infrastructure, supporting internal teams, vendors, and strategic partners;
• Serve and advise internal clients, understanding technical and business requirements to propose appropriate monitoring solutions;
• Identify, propose, and implement improvements to templates, triggers, items, dashboards, discovery rules, alerts, escalations, maps, integrations, and automations;
• Support management of infrastructure, application, and service availability through continuous monitoring of metrics, events, and performance indicators;
• Participate in War Rooms, critical incidents, and root cause analyses, proposing new monitoring or adjustments to existing checks;
• Develop advanced monitoring using preprocessing, LLD, JavaScript, the Zabbix API, and the Zabbix database when necessary;
• Work on medium- and high-complexity projects related to Observability;
• Ensure adherence to IT governance processes, and to incident, problem, change, capacity, and availability management;
• Monitor, optimize, and provide support when necessary for the Zabbix platform itself, including Server, Frontend, Database, Proxies, Agents, SNMP, traps, internal queues, and process performance;

Senior Support Analyst, Zabbix

Recruitment

• Manage end-to-end recruitment and selection processes for the region's stores (job alignment, job posting, candidate outreach, interviews, group assessments)
• Manage and track open positions
• Job advertising and continuous sourcing from external recruitment channels
• Monitor and manage recruitment and selection KPIs
• Store visits

Mid-level Recruitment and Selection Analyst – Stores

Communications

• Manage special communication projects and high-impact reputational initiatives using PMO practices;
• Define project timelines, scopes, risks, action plans and governance for communication projects;
• Produce, adapt and edit external content: press releases, official statements, articles, Q&As, key messages and press materials;
• Manage relationships with vendors/service providers, monitoring briefs, budgets, schedules and opportunities;
• Support the preparation of briefings, key messages and corporate materials;
• Monitor media, reputation and sensitive issues, supporting proactive and reactive actions;
• Coordinate multiple stakeholders (legal, marketing, ESG, HR, leadership, agencies), ensuring alignment and smooth delivery;
• Track project indicators (status, risks, performance, reputational outcomes) and prepare executive reports.

Senior External Communications Analyst

Systems Engineer

• Atuar no desenvolvimento e suporte de soluções sistêmicas, participando do ciclo completo de desenvolvimento de software, com foco em aprendizado contínuo, qualidade de código e colaboração em equipe.
• Desenvolver e manter aplicações web (Front-End e Back-End);
• Apoiar na implementação de soluções utilizando **Java e/ou ReactJS;**
• Participar das etapas do ciclo de desenvolvimento (análise, desenvolvimento, testes e manutenção);
• Desenvolver e consumir integrações entre sistemas (REST e SOAP);
• Realizar consultas e manipulação de dados em bancos Oracle;
• Atuar em equipes ágeis, contribuindo com entregas incrementais;
• Seguir boas práticas de desenvolvimento, versionamento e qualidade de código;
• Apoiar na identificação e solução de problemas técnicos;
• Colaborar com times multidisciplinares;

Analista de Sistemas, Junior

• Manage end-to-end recruitment and selection processes for the region's stores (job briefing, job posting, candidate outreach, interviews, group assessments)
• Manage and control open positions
• Post job openings and proactively source candidates through external recruitment channels
• Monitor and manage recruitment and selection metrics
• Conduct store visits.

Mid-level Recruitment and Selection Analyst

Risk

• Act as the reference for ITSM practices, continuous improvement, and the development of new practices to deliver focused work aligned with the business strategy.
• Plan the implementation and/or optimization of IT governance processes and controls, aligned with area standards and market best practices, ensuring process compliance and excellence across all operations.
• Drive improvements in governance process efficiency through work guided by performance metrics (KPIs).
• Create mechanisms to monitor process performance to ensure maturity advancement.
• Manage critical governance processes.
• Serve as a focal point for internal and external audit processes to ensure alignment, organization, visibility, and efficiency in deliverables.
• Lead action plans to resolve critical issues that may involve multiple teams.
• Implement or enhance IT governance processes and controls, aligned with area standards and market best practices.
• Identify, plan, and support technology teams in executing or implementing processes that add value and are aligned with business strategy.
• Coordinate action plans to address problems and deviations that impact process maturity.
• Participate in the incorporation of processes into the ITSM tool.
• Present results reports on the progress of assessed processes to IT managers and leadership.

Process Governance Specialist – Tech

Analyst

• Manage inventory for physical stores and e-commerce, aiming to reduce stockouts without creating excess inventory;
• Report and monitor supply area KPIs, identifying opportunities for improvement and performance gains;
• Analyze inventory by evaluating historical demand and forecasts, as well as seasonality and promotional effects;
• Prepare inventory for seasonal peaks, monitoring sales accelerations and mitigating stockouts;
• Stock physical stores and e-commerce by aligning sales performance and stockout indicators with commercial strategy;
• Assess variances and identify root causes of supply issues, and develop and execute consistent action plans;
• Serve as the focal point for supply matters related to the categories under your responsibility;

Supply Chain Analyst

• Demand and Payroll Evolutions Management
• Monitor and manage tickets, incidents and enhancement requests related to payroll and HR modules (Positions and Compensation, Transportation Allowance, Accounting Interface) with the vendor and internal teams.
• Ensure visibility and follow-up on requests, guaranteeing deadlines and the quality of deliveries.
• Release Planning and Governance
• Plan, monitor and track the payroll vendor's update schedule (releases).
• Ensure deadlines are met and the quality of system deliveries.
• Coordinate and oversee the homologation/testing process, ensuring that involved areas execute tests within agreed deadlines.
• Payroll Rule Configuration and Maintenance
• Configure new payroll criteria, rules and requirements according to business definitions and legislation.
• Ensure compliance with SLAs and established governance for implementing changes.
• Ensure consistency and traceability of applied configurations.
• People & Culture Systems Support
• Handle tickets and requests related to Gente Online, Benefits and HR process workflows.
• Contribute to the stability, improvement and continuous evolution of these solutions.
• Payroll Quality and Cleanup
• Conduct continuous cleanup of payroll parameters to improve stability, performance and reduce inconsistencies.
• Identify root causes of recurring issues and propose structural improvements.
• Support improvements in data quality and reliability of generated information.
• Role Differentiators (expected value)
• Integrated view across processes, systems and HR operations.
• Strong organization, prioritization and stakeholder management skills.
• Take a leading role in evolving the operational maturity of the area, reducing rework and increasing predictability.

Senior HR Systems Analyst

Procurement

• Responsible for managing the supply chain for the category in which they will operate;
• Responsible for the gross margin of negotiations (conducted by their team);
• Responsible for on-time delivery of orders;
• Seek national and import opportunities and propose creative solutions;
• Monitor the economic environment and map short-, medium- and long-term impacts;
• Organize raw material trade fairs/events for the segment they will be responsible for;
• Source/prospect suppliers for the category they will manage;
• Ensure strong relationships with suppliers and other departments;
• Understand the competitive market;
• Develop sourcing for trims and accessories within the category.

Sourcing Manager

• Perform account reconciliations and account analyses;
• Support the monthly accounting close;
• Prepare management reports and financial statements;
• Ensure correct classification of accounting entries;
• Support internal and external audits;
• Contribute to process improvements and internal controls.

CEA