Communications

• Planning and executing digital campaign communications with the goal of maximizing sales and conversion on the website and app;
• Structuring and executing retail campaigns/events (e.g., Mother's Day, Consumer Day, Black Friday, Christmas);
• Developing communication strategies and creative briefs;
• Monitoring sales results from campaigns and proposing improvements and creative optimizations;
• Liaising with internal teams for campaign rollout (commercial, pricing, marketing, fashion team);
• Monitoring customer behavior, researching market opportunities and competitor activity.

Digital Communication Analyst, Mid-level

Analyst

• Serve as the analytical point of reference for expansion and engineering
• Structure, govern, and analyze Master Plan data
• Translate complex information into strategic insights for senior leadership
• Support critical decisions on expansion, refurbishments, and investments

Expansion Analyst, Mid-level

Ecommerce

• Define and execute the transportation strategy for brick-and-mortar retail and e-commerce
• Manage line haul, last mile, and hubs for store and e-commerce distribution
• Ensure high service levels (OTIF, SLA, lead time) and an excellent customer experience
• Lead teams and foster a high-performance culture
• Manage carriers and logistics service providers (3PLs)
• Optimize logistics costs (freight, routing, utilization, productivity)
• Implement digital solutions (TMS, routing, tracking, control tower)
• Monitor and act on operational and financial KPIs
• Drive innovation and continuous improvement projects
• Ensure regulatory compliance and safety in operations

Transportation and E-commerce Manager

• Serve as the technical reference for benefits and well-being, supporting the coordinator in decision-making with qualified analyses and market insight.
• Conduct feasibility studies, benchmarking and comparative analyses (cost, enrollment, impact and employee experience).
• Identify opportunities to optimize, innovate and redesign benefits and well-being programs.
• Anticipate market trends, regulatory changes and best practices in corporate health and quality of life.
• Analyze utilization data, claims experience (sinistrality), cost per capita and beneficiary behavior.
• Develop proposals to improve and redesign plans, policies and eligibility models.
• Support the coordinator in vendor negotiations, preparing technical studies, scenarios and simulations.
• Evaluate vendor performance from the perspectives of quality, employee/member experience and cost-effectiveness.
• Propose and structure innovative initiatives for physical, mental, social and financial health, aligned with organizational culture and ESG guidelines.
• Support the design and evolution of wellness programs, focusing on engagement, prevention and measurable impact.
• Monitor trends in mental health, hybrid care models, digital platforms and new approaches to quality of life.
• Develop and maintain management and executive dashboards for benefits and wellness, presenting clear KPIs and strategic insights.
• Consolidate data and analyses for presentations to committees, HR leadership and partner areas.
• Translate technical information and complex data into clear, decision-oriented executive narratives.
• Support the coordinator in preparing strategic materials for internal and external forums.

Senior Benefits Analyst

• Ensure efficient Facilities operations, maintaining KPIs, SLAs and quality standards.
• Manage contracts, suppliers and procurement processes (including CCI), preparing technical scopes and evaluating cost–benefit.
• Perform financial analyses, budget consolidation, forecasts and cost control for the area.
• Develop dashboards, reports and presentations for the board and senior leadership.
• Support continuous improvement projects and implement solutions for corporate environments and workspaces.
• Act as the business focal point, ensuring effective communication and alignment with internal areas and stakeholders.
• Conduct audits, inspections and legal procedures related to the area, including hearings and expert assessments.
• Oversee corporate travel processes, including policies, vendors, KPIs, compliance and budget.
• Maintain structured relationships with stakeholders, ensuring compliance with internal guidelines and ESG standards.
• Produce periodic reports with experience and operational performance indicators and evidence of Facilities and Workplace deliveries.
• Participate in strategic meetings, providing technical analyses and information for projects and corporate initiatives.
• Monitor Facilities and Workplace targets aligned with Well‑being, Experience and organizational culture strategies.
• Work with a systemic view and associate-focused mindset, proposing simple, agile, sustainable solutions balanced between cost, quality and experience.
• Supervise outsourced services that impact the associate journey, ensuring proper execution and adherence to SLAs.
• Monitor workspaces and common areas, ensuring ergonomics, accessibility, comfort and a positive user experience.
• Oversee preventive and corrective maintenance routines in partnership with Building Maintenance, ensuring timely resolutions.
• Prepare technical inspection reports (before and after) and follow up on corrective action plans.
• Collaborate with HR, SESMT (Occupational Health and Safety Service), leadership and internal areas, supporting operational and occupational safety demands.
• Support projects for space reconfiguration, renovations, expansions and structural adaptations of the Head Office.
• Monitor execution of outsourced Facilities services (technical cleaning, security, gardening, landscaping, concierge, transportation, fleet, cafeteria, mail services, pest control, access control, among others).

Facilities Analyst, Mid-level

Product Manager

• Your mission is to ensure a commercial strategy appropriate for the company.
• Analyze the market, customers, and competitors, ensuring comprehensive product knowledge and an attractive, competitive positioning.
• Product management and procurement.
• Define product strategy.
• Ensure KPIs (margin, inventory turnover, and sales).
• Maintain a global view of the business; analyze opportunities and risks.
• Interface with the operations team (sell-out).
• Interface with major category suppliers (sell-in).

Product Manager – Plus Size

Product Designer

• Responsible for leading the evolution of the experience across the business's main conversion points: Home, PLP, PDP, Search, Cart, Checkout and mobile journeys, balancing UX discovery, behavioral data and business objectives fully integrated with Omnichannel (Store and Digital);
• Work with Product and Tech to prioritize the backlog based on business impact;
• Ensure UX decisions are data-driven, supported by tests and validated hypotheses;
• Lead experimentation initiatives (A/B testing, MVPs, rapid usability tests);
• Support critical UX decisions during business peaks (Black Friday, campaigns and collection launches);
• Ensure consistency of experience across app, website and physical stores;
• Promote and foster a UX culture within the company;
• Conduct recruitment and participate in hiring processes;
• Develop and upskill team members by guiding and directing their growth;
• Ability to transform data into insights to build data-driven solutions and user-centered understanding;
• Align the company's strategy with the team's deliverables;
• Ensure all team members are aligned with the company culture;
• Develop and upskill team members by guiding and directing their growth.

UX Coordinator

• Responsible for sales, margin, and inventory quality KPIs for the categories under their management;
• Analyze, propose, and direct actions to improve product performance on C&A's website and app, leading sales acceleration strategies;
• Build initiatives across digital channels such as CRM, Media, Direct Sales and Minha C&A, continuously testing new formats;
• Responsible for defining assortment and volume decisions with the commercial and supply teams for products to be offered on the website and app;
• Act as an interface with marketing, brick-and-mortar commercial teams, operations, studio and product registration, technology, CRM, direct sales, Minha C&A and supply teams;
• Responsible for the commercial management of the category assigned to them.

E-commerce Commercial Analyst - Mid-level

Operations

• Develop, monitor and interpret regional performance analyses, focusing on sales, profitability and operational efficiency indicators;
• Translate data and technical analyses into clear, actionable insights to support regional-level decision-making;
• Present studies, diagnostics and recommendations in a structured and didactic manner, fostering alignment with regional teams;
• Assist the area manager in identifying opportunities, in formulating and tracking action plans aimed at performance improvement;
• Contribute to the evolution of reports, dashboards and analytical models, seeking greater efficiency, standardization and information quality.

Operations Planning Analyst – Mid-level

• Ensure the performance of e-commerce KPIs (sales, margin and inventory), monitoring results regularly and taking quick actions to correct deviations and capture opportunities;
• Work collaboratively with Product and Performance teams, ensuring alignment on assortment, pricing, exposure and promotional strategies;
• Orchestrate the e-commerce commercial calendar, prioritizing actions with the greatest impact on results and ensuring consistency with business guidelines and physical retail;
• Analyze performance by category, channel and campaigns, generating actionable insights and directing action plans focused on inventory turnover and profitability;
• Identify and develop growth levers, balancing sales volume, margin and inventory health;
• Manage and prioritize digital channel demands, making trade-offs across teams and ensuring focus on initiatives that generate the greatest business impact;
• Act as a bridge between e-commerce and commercial areas, translating business strategy into efficient, results-oriented digital execution;
• Lead, develop and engage the team, promoting clear goals, close follow-up, continuous feedback and a high-performance environment;
• Ensure the quality and consistency of the team’s deliverables, maintaining execution discipline and a results focus;
• Influence and coordinate with partner areas (Marketing, CRM, BI, Logistics and Technology), ensuring alignment and efficiency in executing commercial strategies;
• Produce analyses to support decision-making and the continuous improvement of the e-commerce operation.

E-commerce Coordinator

• Be responsible for the development and evolution of the area’s Power BI indicators and dashboards;
• Support the facilitation of workshops, training sessions, and hands-on sessions on Kanban, continuous flow, metrics, and evolutionary improvement;
• Monitor metrics such as lead time, throughput, aging, and cumulative flow diagram (CFD) to inform decisions and improvements;
• Assist in conducting maturity assessments and in creating evolution plans based on Lean and Kanban practices;
• Collaborate with other Agile Coaches and governance areas to ensure strategic alignment;
• Serve, together with the other Agile Coaches, as the focal point for the Agility Chapter;

Junior Agile Process Analyst, Data

• Monitor and analyze daily e-commerce performance indicators (sales, margin and inventory), identifying deviations and opportunities and directing actions;
• Analyze performance by category, channel and campaigns, generating insights and recommendations focused on increasing sales, profitability and inventory turnover;
• Conduct critical analysis of assortment, inventory depth, product performance and market positioning versus competitors, identifying opportunities and directing actions to maximize results;
• Lead, together with the involved areas, the execution of the commercial calendar, ensuring alignment with business strategies;
• Work closely with Product and Performance teams, actively contributing with analyses and guidance to optimize results;
• Monitor the sales funnel and customer journey, identifying bottlenecks (e.g., conversion, abandonment) and directing opportunities to the responsible teams;
• Build analyses and reports that support leadership decision-making, with clarity and a focus on business impact;
• Contribute to the definition of commercial strategies such as pricing, promotions and product placement;
• Ensure the quality, consistency and reliability of information and analyses produced;
• Act proactively when interfacing with partner areas (Marketing, CRM, BI, Logistics and Technology), ensuring alignment and smooth execution;
• Track the results of implemented actions, evaluate impact and propose continuous adjustments.

Senior E-commerce Analyst

Human Resources

• Act as HR Business Partner for Corporate teams.
• Monitor area indicators and KPIs.
• Manage HR processes across HR subsystems: Payroll, Compensation, Learning & Development, Recruitment and Selection, among others.
• Promote the company’s culture and values, acting as a guardian.
• Participate in leadership team meetings, translating area needs into HR solutions.
• Serve as the facilitator of key HR processes and policies with the client area.

Senior HRBP Analyst – Corporate

• Support the Quality coordination team, ensuring metrics and routine management aligned with the business.
• Implement improvement projects, conduct audits and address non-conformities.
• Analyze supplier performance (domestic and international).
• Participate in product development, defining quality standards and attributes.
• Technical evaluation of products (pre-, during and post-production), including complaint analysis.
• Assist in defining and enforcing quality guidelines for products and suppliers.
• Partner with internal areas (Patternmaking, Quality, Commercial) to ensure perceived product value.
• Manage and execute quality tools (Radar, defect catalog, trainings).
• Lead assessments and decisions regarding product recalls and supplier follow-ups.
• Apply quality policies during audits (stores and suppliers).
• Support the development of a quality culture through training.
• Apply quality methodologies and continuous improvement (PDCA, Lean Six Sigma, etc.).
• Conduct benchmarks and propose innovations.
• Develop and qualify new suppliers.

Quality Assurance Analyst

• Support the development and updating of layouts for new and existing stores;
• Create and modify basic technical drawings (floor plans, layouts, and simple details);
• Assist in applying architectural manuals and store visual identity guidelines;
• Support the team in layout analysis, following guidance from more experienced professionals;
• Implement layout adjustments according to requests from expansion, construction, and operations teams;
• Organize and keep project technical documentation up to date;
• Provide support in liaising with suppliers and preparing technical materials.

CEA