Process Governance Specialist – Tech

CEA

Governance Processes Specialist managing IT governance practices and process improvements for C&A's operations in Brazil. Working in a collaborative and innovative environment focused on performance metrics and efficiency.

Posted 6/8/2026full-timeBarueri • 🇧🇷 BrazilMid-LevelSeniorWebsite

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Hard Skills

IT governanceIT process implementationincident managementproblem managementchange managementconfiguration managementrisk managementvulnerability managementasset managementservice catalog management

Soft Skills

analytical thinkinginfluencecommunication skillsflexibilityresilienceempathy

Tools & Technologies

ServiceNowMicrosoft Azure DevOpsPower BI

Certifications & Qualifications

ITILCOBITAgile methodologies

Industry Keywords

ITILCMMICOBITISO 27001LGPDperformance metricsprocess compliancecontinuous improvementITSMgovernance processes

Tech Stack

Tools & technologies

AzureITSMServiceNow

About the role

Key responsibilities & impact

Act as the reference for ITSM practices, continuous improvement, and the development of new practices to deliver focused work aligned with the business strategy.
Plan the implementation and/or optimization of IT governance processes and controls, aligned with area standards and market best practices, ensuring process compliance and excellence across all operations.
Drive improvements in governance process efficiency through work guided by performance metrics (KPIs).
Create mechanisms to monitor process performance to ensure maturity advancement.
Manage critical governance processes.
Serve as a focal point for internal and external audit processes to ensure alignment, organization, visibility, and efficiency in deliverables.
Lead action plans to resolve critical issues that may involve multiple teams.
Implement or enhance IT governance processes and controls, aligned with area standards and market best practices.
Identify, plan, and support technology teams in executing or implementing processes that add value and are aligned with business strategy.
Coordinate action plans to address problems and deviations that impact process maturity.
Participate in the incorporation of processes into the ITSM tool.
Present results reports on the progress of assessed processes to IT managers and leadership.

Requirements

What you’ll need

Bachelor’s degree or higher.
Strong knowledge of ServiceNow.
Proven experience and expertise in IT governance.
Proven experience in IT process implementation/improvement projects (ITIL, CMMI, COBIT, among others).
Solid knowledge of frameworks such as COBIT, ITIL, ISO 27001, LGPD (Brazilian data protection), and other applicable regulations.
Experience working in large enterprises.
Proven experience in incident management, problem management, change management, configuration management, risk/vulnerability management, asset management, and service catalog management.
Ability to deliver training and guide employees on processes and policies.
Experience monitoring and tracking IT metrics/KPIs.
Certifications such as ITIL, COBIT, Agile methodologies.
Knowledge of Microsoft Azure DevOps and Power BI.
Analytical thinking: ability to see the big picture and drive efficiency;
Influence: proven ability to steer decisions and motivate teams to achieve common goals;
Communication skills: ability to facilitate effective communication across diverse teams and all organizational levels;
Flexibility, resilience, and empathy.

Benefits

Comp & perks

Medical and dental insurance (employee and dependents).
Dr. C&A - Telemedicine and teletherapy.
Annual bonus.
Parking or commuting allowance (Work location: Alphaville – Barueri/SP).
Birthday day off: one paid day off during your birthday month.
Flexible working hours.
On-site cafeteria.
Flexible Meal Benefit (Meal Allowance and/or Food Voucher).
TotalPass (wellness/fitness benefit).
Semi-annual paid leave.
Employee discount at C&A stores and e-commerce.