Senior Support Analyst, Zabbix

CEA

Senior Support Analyst skilled in Zabbix needed at C&A to manage observability platforms. Drive improvement and support monitoring solutions for critical infrastructure in Brazil.

Posted 6/15/2026full-timeRemote • BrasilSeniorWebsite

Tech Stack

Tools & technologies

AnsibleDockerGrafanaITSMJavaScriptKubernetesMariaDBMySQLPrometheusPythonServiceNow

About the role

Key responsibilities & impact

Administer, sustain, and evolve corporate Observability environments with Zabbix, ensuring platform availability, performance, scalability, and reliability;
Act as a technical reference at the 3rd level for maintaining the monitoring infrastructure, supporting internal teams, vendors, and strategic partners;
Serve and advise internal clients, understanding technical and business requirements to propose appropriate monitoring solutions;
Identify, propose, and implement improvements to templates, triggers, items, dashboards, discovery rules, alerts, escalations, maps, integrations, and automations;
Support management of infrastructure, application, and service availability through continuous monitoring of metrics, events, and performance indicators;
Participate in War Rooms, critical incidents, and root cause analyses, proposing new monitoring or adjustments to existing checks;
Develop advanced monitoring using preprocessing, LLD, JavaScript, the Zabbix API, and the Zabbix database when necessary;
Work on medium- and high-complexity projects related to Observability;
Ensure adherence to IT governance processes, and to incident, problem, change, capacity, and availability management;
Monitor, optimize, and provide support when necessary for the Zabbix platform itself, including Server, Frontend, Database, Proxies, Agents, SNMP, traps, internal queues, and process performance;

Requirements

What you’ll need

Solid experience administering large-scale, high-complexity Zabbix environments, preferably supporting more than 6,000 VPS/NVPS;
Advanced knowledge of Zabbix architecture, including Zabbix Server, Frontend, Database, Proxies, Agents, SNMP, IPMI, active/passive checks, traps, actions, escalations, and media types;
Strong command of data preprocessing, metric handling, custom expressions, dependencies, and false-positive reduction;
Advanced experience with Low-Level Discovery (LLD), including discovery rules, item prototypes, trigger prototypes, filters, and overrides;
Knowledge of JavaScript applied to Zabbix for preprocessing, data transformation, and integrations;
Experience with the Zabbix API for automation, integrations, data extraction, and bulk creation/modification of objects;
Knowledge of the Zabbix database such as MySQL or MariaDB, including queries, performance, housekeeping, and troubleshooting;
Experience supporting critical environments, participating in severe incidents, War Rooms, and root cause analysis;
Experience handling support tickets, technical projects, and working with SLA-driven operations;
Knowledge of Observability best practices, monitoring, event management, availability, capacity, and performance;
Intermediate English is desirable for reading and interpreting technical documentation;
Desirable knowledge:
Integrations with ITSM, collaboration, or visualization tools such as ServiceNow, Jira, Teams, Slack, Grafana, Elastic, or Prometheus;
Automation with Python, Shell Script, or Ansible;
Knowledge of Docker, Kubernetes, and container monitoring;
Experience tuning large Zabbix deployments, including pollers, trappers, preprocessors, cache, proxies, housekeeper, and database;

Benefits

Comp & perks

Medical and Dental coverage (Employee and Dependents);
Dr. C&A – Telemedicine and Teletherapy;
Annual bonus;
Remote work (Home Office);
Parking or commuter voucher (Work location: Alphaville – Barueri/SP) *only for candidates residing in São Paulo;
BDay Off – one day off during your birthday month;
Flexible hours;
On-site cafeteria;
Flexible Meal Benefit (Meal Allowance and/or Food Voucher);
Totalpass;
Semiannual vacation;
Discounts on purchases at C&A stores and on the e-commerce platform.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Zabbix administrationdata preprocessingLow-Level Discovery (LLD)JavaScriptZabbix APIMySQLMariaDBautomationmonitoringevent management

Soft Skills

technical referenceproblem-solvingcommunicationcollaborationincident managementroot cause analysisclient advisingproject managementSLA-driven operationscritical thinking