Caterpillar Inc.

Financial Planning and Analysis

• The Governance and Service Management Global Lead (GOL) is responsible for managing the Global Business Services (GBS) relationship with the Managed service provider and contract governance.
• This role leads the change order governance and contract updates including negotiations with the MSP leadership.
• As part of governance management, this position also coordinates the governance structure with the MSP, including Joint Operations (by-weekly), Management (monthly), Executive (quarterly), and Strategic (yearly) meeting cadences.
• This position is also responsible for GBS service management and performance reporting which includes leading a team of 8 dedicated resources from Caterpillar, MSP, and the Sirion Labs contract management team in reporting and managing performance metrics.
• This role also owns the interaction and customer relationship with key Caterpillar segment stakeholders/leaders and also responsible for the quarterly GBS Analytics and Operations reviews with the 5 segments.
• Lastly, this role serves as the Finance@work (Service Now) Product Owner and leads the customer request management process for GBS. This includes coordinating deployments and ongoing support working with dedicated IT resources plus the project management office, change management, and communications teams.

Contract Governance and Service Management Leader – Finance Global Business Services

Consultant

• Support Job Site Solutions (JSS) go‑to‑market initiatives by helping customers rethink how their sites operate.
• Collaborate closely with Dealers, Caterpillar Product Application Specialists, and internal teams to turn insight into action.
• Analyze customer sites and identify opportunities to improve production, uptime, and maintenance performance.
• Design optimized fleet and site solutions, developing fleet models and machine recommendations.
• Build and present total cost of ownership (TCO) and economic models that clearly demonstrate customer value.
• Deliver application expertise at the point of sale, helping customers understand how equipment and technology work together.
• Serve as a connector between customers, Dealers, and internal teams to ensure solutions are feasible.

Senior Fleet & Site Performance Consultant

Security Engineer

• Conduct proactive threat hunting across Cloud and On‑Prem enterprise environments to identify malicious activity, anomalies, and emerging threats.
• Perform in‑depth investigations using SIEM technologies, leveraging strong query and analysis skills to detect adversary behaviors and indicators of compromise.
• Analyze authentication flows, access patterns, and system telemetry to uncover potential compromise or advanced attacker techniques.
• Utilize cyber threat intelligence, the MITRE ATT&CK framework, and emerging threat research to inform hunting strategies and detection engineering.
• Investigate and respond to high‑impact security incidents, collaborating closely with CSIRT and cross‑functional teams to contain and remediate threats.
• Partner with SIEM administrators, vendors, and offensive cybersecurity teams to enhance threat visibility and detection capabilities.
• Develop and maintain detection logic, contributing to the full detection development lifecycle and identifying opportunities for detection improvements.
• Document findings, investigations, and procedures with strong writing, communication, and operational discipline.
• Support continuous improvement efforts, including planning, operational procedure refinement, and readiness activities within the CSIRT.
• Provide after‑hours support as part of a rotating on‑call schedule, including responding to high‑priority alerts and security incidents.

Senior Cybersecurity Specialist

Auditor

• Perform various reconciliation functions relating to inventory control and receipt accuracy of Caterpillar on-hand material, supplier discrepancies and shipment errors.
• Work in an environment that supports excellence.
• Coordinate the receiving, expediting, and shipment of customer orders utilizing various systems.
• Enter purchase orders and freight charges.
• Receive material into the system.
• Reconcile various types of shipping and receiving grief along with working and communicating with various departments and personnel, both internally and externally, to satisfy customer and team needs.

Logistics Product Auditor – 3rd Shift

Sales Engineer

• Identify customer technical requirements, pain points, and use cases, providing solutions tailored to their business needs
• Build relationships with technical stakeholders within customer organizations to ensure long-term satisfaction and adoption
• Assist in writing and reviewing the technical portions of proposals and Requests for Proposal (RFP’s)
• Share customer feedback with internal product and engineering teams to aid in product development

Product Manager

• Spend time with sellers, understanding how they actually use the system, and turning that insight into a platform that makes their jobs easier and the business stronger.
• Work within a team of product owners that supports 20 business units, partnering with them to understand current needs and shape where we're headed.
• Lead ongoing standardization and optimization efforts while helping bring next-generation capabilities — Agentforce, Data Cloud (Data 360), and headless AI patterns — into the seller experience in ways that drive real outcomes.
• Translate what you learn into a clear product vision and roadmap, and tell that story in a way that lands with executives and the delivery team.
• Own and prioritize the Product Backlog based on business value, user impact, and platform health.
• Refine epics and features into well-formed user stories with clear acceptance criteria.
• Champion Sales Cloud best practices and steer toward standard solutions over one-off customizations.
• Help the business identify where Agentforce agents genuinely add value across the sales motion.
• Partner with data and architecture teams on how Data Cloud (Data 360) unifies customer signals so sellers see a trustworthy view of the account.
• Bring headless AI thinking into roadmap conversations, so AI capabilities can serve sellers wherever they work.
• Define success metrics before we build, then measure adoption, time saved, pipeline accuracy, cycle time, and win rates.
• Hand off development-ready stories, weigh in on release content and timing, and participate in Daily Scrums as needed.
• Lead Sprint Planning, Reveals, and Retrospectives, and accept or reject work based on whether it's truly done.
• Support UAT, training, and rollout, focusing on adoption and benefits post-launch.

Senior Digital Product Owner – Salesforce Sales Cloud

Account Manager

• Build relationships with customers and cultivate accounts into long-term customer alliances
• Develop Tender/Proposal Strategy and prepare/negotiate associated sales quotes
• Develop and manage sales strategies including account targets, account playbooks, and customer engagement plans.
• Maintain opportunity pipeline in internal online systems
• Keep abreast of new products, specifications, industry trends, competitor strengths and weaknesses and communicate new information to company colleagues
• Attend industry sponsored trade shows and seminars
• Work as liaison between the company and the customer ensuring all needs are met and regular performance reviews are scheduled
• Provides input and assistance to other functional areas including Quality, Service and Safety to improve processes and customer satisfaction levels

Pressure Control Account Manager

• Serve as the Product Owner for Caterpillar’s deployment of SailPoint IdentityIQ.
• Oversee SailPoint IdentityIQ development, implementation, and product roadmap at Caterpillar.
• Act as an identity and access management subject matter expert.
• Collaborate with teams to define project requirements and scope.
• Prioritize and manage feature backlog for business value and resources.
• Liaise with stakeholders to align the solution with their needs.
• Coordinate with developers for on-time, quality feature delivery.
• Perform user acceptance testing and gather feedback for improvement.
• Provide clear communication on timelines and updates to management.
• Monitor trends to drive innovation in identity management.
• Train and support internal teams on SailPoint features.
• Track product performance, propose enhancements, and ensure compliance.
• Continuously improving the product for evolving business and technological needs.

Product Owner – Sailpoint IdentityIQ

Engineer

• Lead the definition and execution of SOTIF activities for AI-enabled, autonomous, and safety-related control systems across development and operation phases.
• Develop and maintain the SOTIF lifecycle aligned with ISO 6135 (EMM equivalent of ISO 21448) and integrated with functional safety, systems engineering, and AI safety activities.
• Identify hazards, functional insufficiencies, triggering conditions, and reasonably foreseeable misuse at vehicle, system, and element levels.
• Define Operational Design Domains (ODDs), behaviors, scenarios, and boundary conditions, including insufficiencies, limitations, and degradations.
• Drive scenario-based safety analysis, including known and unknown scenario discovery, coverage assessment, and risk-based prioritization.
• Specify and evaluate SOTIF mitigation measures, including functional modifications, restrictions, monitoring strategies, and handover mechanisms.
• Define verification and validation strategies combining simulation, structured testing, data-driven analysis, and in-field monitoring.
• Develop quantitative and qualitative safety metrics, including scenario coverage, criticality, discovery rates, and residual risk arguments.
• Contribute to the creation of safety cases, assurance arguments, and technical construction files supporting product release decisions.
• Support in-service monitoring, incident analysis, and continuous assurance through data collection, observers, and runtime safety mechanisms.
• Collaborate with AI, autonomy, and platform teams to ensure tool credibility, data quality, and traceability of evidence across the lifecycle.
• Participate in internal and external standardization efforts and ensure alignment with evolving safety and AI standards.

Senior Autonomy Development Engineer – SOTIF

QA Engineer

• Execute the CTCT Proactive Quality Strategy through engagement on hardware development project teams.
• Support development & refinement of the Quality Strategy through risk management techniques.
• Serve as Subject Matter Expert to coach and mentor project teams on risk management tools (Including but not limited to; FMEAs, boundary diagrams, P-diagrams, risk assessments, etc ...).
• Concurrent work on multiple project teams and CTCT initiations.
• Facilitate change management as necessary.
• Integrate insights from product analytics into risk management and quality product development.
• Integrate the CTCT Supportability Strategy into component development through use of risk management tools.
• Contribute to component level requirements for system supportability needs.
• Facilitate risk-based Verification and Validation planning and execution in conjunction with project managers.
• Collaborate on component and system risk management based on outcomes of Current Product Improvement projects.
• Update and report out Quality Metrics for active projects in reviews. This includes Quality Dashboards, Risk Scorecards, and Carry Over Analyses.
• Maintaining CTCT risk management templates & project review dashboards used for hardware component projects.

Quality Engineer

Program Manager

• Provides enterprise‑level program and delivery orchestration across multiple, complex digital initiatives.
• Owns integration of execution planning, dependency management, delivery cadence, and portfolio health to ensure predictable, scalable delivery outcomes.
• Institutionalizes delivery discipline for organizational scale through structure, reuse, and delivery flow.

Principal Digital Program Manager

• Customer Segment Expertise
• Establish and manage a Segment Cohort for continuous feedback
• Communicate the segment vision and strategy to stakeholders
• Collaborate with parents, Product Managers, Customer Research, etc.
• Act as a servant leader and effect change through influence and inspiration

Customer Segment Product Manager

• Negotiate complex, single, and multi-year signed agreements by Caterpillar and customer executives.
• Set and determine the strategic direction for parts and services marketing communications to dealers and customers.
• Provide direction to the parts product groups as to relevancy of their communication tactics and offerings.
• Work across the CISD team to ensure market needs and requirements are integrated into Services Go-To-Market marketing communication plans.
• Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs.
• Develop aftermarket services and other types of program planning for assigned customers.
• Provide consistency with the announcement of new materials to marketing organizations and dealers while ensuring the product support value message is broadcast across the enterprise.
• Partner with Global Construction & Infrastructure Division (GCI) to find mutually beneficial solutions with customers to drive Caterpillar sales and revenue.
• Ensure commitments are executed per the contract, manages aftermarket offerings, and drives consistency for customers on a worldwide basis.
• Achieve business plans, including the development of aftermarket services to support the customer's short and long strategy.
• Manage the aftermarket corporate relationship with one or more key global accounts with hundreds of sites globally.
• Establish high-level relationships with the customer's key business decision makers (up to the CEO level) to identify strategic business needs and opportunities to collaborate on common goals.
• Consult dealers and district teams about sales and service support of aftermarket services to Global Account customers, to ensure customer satisfaction is maintained.
• Develop and implement market strategies and secure commitment from Caterpillar and dealer resources to ensure continued customer satisfaction.

Senior Account Manager

Full-stack Engineer

• Define and implement a long-term technical vision for the search platform to ensure scalability and adaptability to growing data volumes and query complexity.
• Mentor and guide a team of search engineers through technical reviews, best practices, and collaborative problem-solving.
• Introduce advanced capabilities such as NLP, vector search, and personalization to enhance relevance and accuracy.
• Build search capabilities with measurable KPIs (e.g., CTR, Query Distribution, Zero Search) and leverage analytics to continuously improve search performance.
• Partner with product managers, data scientists, and engineering teams to align search initiatives with business objectives.

Lead Software Engineer – Search

Data Engineer

• Build and manage ETL (Extract, Transform, Load) pipelines to move data from source systems
• Design scalable data models and storage solutions that support analytics and reporting needs
• Integrate data from various internal and external sources, ensuring consistency and reliability
• Tune queries and systems for performance, especially when dealing with large datasets
• Implement checks to ensure data accuracy, completeness, and compliance with data governance policies
• Work closely with data scientists, analysts, and business stakeholders to understand data needs and deliver solutions
• Support with debug and analyze data issues raised from user queries and provide timely Root Cause Analyses (RCAs) within defined SLAs
• Collaborate with the Data Engineering team to assess, design, and implement new scope or evolving business requirements
• Communicate issue status, impact, and resolution clearly to stakeholders and end users