Caterpillar Inc.

Account Manager

• Serve as the primary, trusted point of contact for mine sites adopting new technologies.
• Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.
• Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements.
• Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.
• Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.
• Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.
• Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.
• Translate complex technical updates into clear, actionable insights for customers.
• Identify and remove barriers to adoption by aligning internal stakeholders around solutions.
• Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.
• Enable and position dealers for long‑term, sustainable customer support and operational success.
• Own and manage all customer inquiries related to the new offering, ensuring rapid routing to the appropriate internal experts.
• Maintain strong cross‑functional alignment with product, engineering, deployment, commercial, and dealer teams.
• Capture and document customer challenges, performance feedback, and lessons learned to inform continuous improvement.
• Support the integration of newly acquired technologies into a single, cohesive Caterpillar commercial approach.
• Ensure consistent messaging, account strategy, and customer engagement across business units and dealers in North America.
• Identify and drive upsell and cross‑sell opportunities by deeply understanding customer operations, technology roadmaps, and future needs.
• Develop a deep understanding of each mine site’s operational priorities, technology maturity, and business objectives.
• Assess readiness and identify sites best positioned for future technology adoption waves.
• Support forecasting, pipeline development, and long‑term strategic account planning.

Senior Account Manager – Precision Mining

Operations

• Lead Cat Certified Used (CCU) program support, including coordinating CCU/CVA/EPP initiatives across field teams and dealer networks.
• Drive CCU scorecard leadership, including reviewing results, identifying performance gaps, and preparing leadership-level insights and questions.
• Ensure CCU Audit compliance, supporting dealers in understanding requirements and helping resolve discrepancies.
• Lead or contribute to training programs related to Used, CCU, and inspection processes, ensuring materials align with 2030 growth goals and dealer needs.
• Produce and distribute the monthly Used Equipment newsletter, ensuring insights, industry trends, and updates are clear and actionable.

Senior Marketing, Operations Representative

Full-stack Engineer

• Provide thought leadership on methodology to identify high value opportunities to automate processes and improve employee efficiency through the use of AI technologies.
• Lead workshops and design sessions on high value use cases for AI and process automation.
• Designing, creating, deploying, and sustaining software solutions on a large scale.
• Implementing application architectural patterns, including but not limited to MVC, Microservices, and Event-driven architectures.
• Lead the development of robust data pipelines for ingestion, transformation, and delivery using Snowflake, dbt, and cloud-native tools.
• Optimize data storage, retrieval, and processing for performance, reliability, and cost-efficiency.

Lead Software Engineer

Program Manager

• Provide marketing leadership to New Product Introduction (NPI) teams focused on developing new power generation and electrification solutions for the Oil & Gas industry.
• Be responsible for executing marketing activities for assigned NPI product programs, including but not limited to new natural gas gensets, electrification solutions, and power distribution control systems.
• Collaborate with internal and external partners, dealers, and customers to support NPI activities including product requirements management, competitive analysis, field test coordination, product pricing, forecasting, and marketing literature development.
• Participate in regular meetings with customers, dealers, and commercial teams to gather market intelligence and understand Caterpillar’s position in the industry.
• Gather voice of customer to understand customer buying behaviors, competitive issues, market service needs, and where Caterpillar can add value.
• Act as a market segment advisor to commercial teams, dealers, and other process partners.
• Define marketing communication priorities and work with the Marketing Communications team to create marketing materials and media for new product launches and marketing campaigns.
• Guide the development and publication of technical marketing data, competitive analysis, and sales training materials needed to effectively sell new products.

Market Development Consultant – Program Management

Recruitment

• Advise hiring managers on recruiting strategies and practices that align with organizational goals and direction.
• Manage the entire recruiting process, including interviewing, pre-hire checks, extending offers, and coordinating orientation and start dates for new employees.
• Attend career fairs and industry events.
• Utilize applicant tracking systems (ATS), Candidate Relationship Management (CRM) tools, and other sourcing technologies to identify and attract the most qualified candidates.
• Develop plans for sourcing top candidates based on company needs.

Talent Acquisition Partner

Architect

• Provide oversight for architecture assessment and design for infrastructure, information or integration domains that provide core capabilities for the enterprise.
• Lead Architecture design of end-to-end enterprise integrated systems that serves multiple business functions.
• Lead the design and implementation of enterprise data model and metadata structures for complex projects.
• Drive architecture and design patterns for various AI and ML related models, and services.
• Passion for applying state-of-the art AI algorithms to real-world problems.
• Stay up to date with the latest developments in AI and related fields, evaluate new developments and technologies for potential integration into existing and future architecture.
• Initiate and deliver technology evaluation and recommendations.
• Develop and maintain current, planned, and future state architecture blueprints.
• Lead in the identification and analysis of enterprise business drivers and requirements that drive the future state architecture.
• Design and architect scalable AI/ML infrastructure solutions that support enterprise-wide AI initiatives, including model deployment, orchestration, and monitoring systems.
• Establish technical standards and frameworks for AI application development, including agent architectures, RAG pipelines, and multi-modal AI systems.

Principal Digital Architect

Manager

• This role delivers customer and dealer support excellence, develops capabilities across the distribution network, governs warranty and service programs, and drives commercial execution for a portfolio exceeding $500M in annual revenue in close partnership with the global OHT Sales Execution team.
• This manager will lead a team of sales support professionals to enhance customer satisfaction, product health, product quality, service readiness, and profitable management of the On-Highway Truck business.
• Lead a team of Service Engineers, Customer Service Specialists, Lifecycle Specialist and Parts/Service Consultants and ensure clarity in roles, metrics, KPIs and accountability.
• Promote employee development, engagement, stretch assignments, and succession planning.
• Serve as a primary escalation point for complex customer and dealer concerns across Cat Dealers, TEPS, TIAs, and OEM partners through Call Center and other tools.
• Oversee DSN/technical troubleshooting, product health reviews, emission compliance, and service publications support.
• Lead Weekly Truck Down, NPI Field Follow, Repair Options, and product quality efforts.
• Serve as product owner for the Cat Vocational Truck Channel Development & Services Strategy.
• Drive distribution capability for readiness and expansion including service providers, TEPS/TIA development, and global services strategy development/execution.
• Lead programs related to NPI, repair options, lifecycle solutions, long/short term forecasting (S&OP), end-of-life parts management, and distribution development.
• Collaborate with Cat Digital on lead generation, automated insights, and population analytics.
• Collaborate closely with the On-Highway Truck Sales Execution team to ensure alignment to strategy and commercial excellence.
• Manage sales variance programs, merchandising campaigns, and redistribution discount (RDD) governance including but not limited to planning, budgeting, and deployment with appropriate marketing collateral.
• Provide executive level financial insights across aftermarket parts profitability, forecasting, P&L inputs, inventory analysis, and population accuracy.
• Oversee TEPS parts pricing updates, TIA system access, software invoicing, data collections, and internal reporting including warranty governance.
• Partner with Reman, IPSD, PLSD, Cat Technology, Cat Digital, Engineering, Business Resources, Cat Finance, and dealer networks.
• Represent OHT in Power & Energy and enterprise strategy sessions, commercial reviews, and operational planning cycles.

On-Highway Truck Services Manager

Consultant

• Guide CVA development, execution, and performance toward the achievement of customer PA targets.
• Execute CVA performance reporting, visualization, forecasting, trends, and progress towards targets.
• Guide the RI CVA growth and execution strategy beyond 2026 – identify, outline, and prioritize key workstreams needed.
• Provide CVA, Connectivity, and PA data insights to guide and prioritize RISST and Cat dealer efforts.
• Provide VOB for development and enhancement of Cat Foresight, CVA Signal, and other internal tools.
• Establish processes for accurate and efficient CVA registration.
• Support the management of the CVA marketing portfolio.
• Quantify the value of CVAs and integrate into various tools, resources, materials, and messaging.
• Utilize lean methodologies to continuously improve processes and performance.
• Utilize data analysis to guide decisions and address issues through identification of root cause

Mining Services Business Consultant

• Establishing and maintaining processes for assessing changing business needs for employee, executive, and organizational development programs.
• Providing consulting services on design and development of large-scale or complex solutions for addressing skills gaps, leadership, and organizational development issues.
• Designing programs and solutions for global leadership development initiatives which support business goals.
• Implementing programs with efficient use of resources, including negotiating with vendors and adopting technology solutions, to achieve learning goals and business outcomes.
• Evaluating new and existing curriculum/learning solutions, including pilot and experimental programs, and recommending appropriate approaches for scaling or improving development programs for enterprise application.

Senior Learning & Development Consultant

Account Executive

• Manage assigned dealers' relationships to market company products and services and assist in the development of dealer sales capability.
• Design and assist dealers on the forecast, sales strategy planning, and sales techniques, supporting the rollout of new work tool products.
• Perform regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
• Act within the business process guidance on review and approval for variance programs and commercial actions.
• Present products or services to stakeholders, answering any customer questions, and addressing their needs.

Tool Sales Representative

Marketing

• Develop and maintain a cohesive technology brand architecture that clarifies solution positioning across the portfolio.
• Define customer-centric messaging frameworks that clearly communicate what each technology does, who it is for, and the outcomes it delivers.
• Drive strategic recommendations for technology naming conventions, solution grouping, and portfolio storytelling to improve customer understanding.
• Lead change management planning to support adoption of new brand structures across internal teams, dealers, and global regions.
• Establish brand governance models, decision rights, and approval workflows to ensure consistency and scalability.
• Partner with product, sales, digital, and regional marketing teams to guide implementation of brand standards across campaigns, tools, and platforms.
• Develop implementation roadmaps that translate brand strategy into executable deliverables across the enterprise.
• Ensure alignment between technology branding, go-to-market strategy, and long-term technology growth objectives.
• Support general marketing initiatives such as trade shows, MarComm content development (websites, videos, salesgrams) and ad hoc marketing projects.

Marketing Project Lead

Analyst

• Collaborate effectively with colleagues, customers, and suppliers at all levels.
• Demonstrate ERP, ETL, Database, Artificial Intelligence and Project Management skills required to collect, compile, assimilate, communicate, and maintain information as required.
• Assess and recommend solutions.
• Maintain the highest level of ethical and professional standards within this diverse global organization.
• Help customers with configuration, deployment, testing, communication, change management, Artificial Intelligence, supplier enablement, catalog support, master data collection, training, troubleshooting, grief resolution, and hyper care-related activities.

Senior IT Applications Analyst

Salesforce Developer

• Provide technical and team leadership in design, development, and deployment of Caterpillar’s Salesforce Digital Marketing capabilities.
• Design, develop, and implement solutions on the Salesforce Sales Cloud and Experience Cloud platforms that consider system performance, usability, quality, cross-system interdependencies, security, and scalability.
• Integrate with backend systems, publishers, and partner teams to ensure the platform provides needed functionality and service, while focusing on the prime goal of modernizing the platform.
• Ensure team adherence to project security and quality standards.
• Collaborate closely with product owners and Business Analysts to refine business requirements and provide technical guidance to translate them into clear, actionable user stories.
• Work with Scrum Master to confirm user stories are ready for development.
• Maintain high standards of software quality within the team by establishing good practices and habits.
• Identify and encourage areas for growth and improvement within the team.
• Provide technical direction and mentoring to junior developers.
• Troubleshoot complex technical issues and drive root cause analysis.
• Communicate with end users and internal customers to help direct development, debugging, and testing of application software for accuracy, integrity, interoperability, and completeness.
• Engage with Enterprise Architects to review high level solutions and lead their development.

Salesforce Technical Lead

• Lead design, development, and deployment of full‑stack solutions using Next.js / Java/Spring Boot
• Provide technical leadership to engineering teams, ensuring architecture quality, coding standards, and modern engineering practices.
• Collaborate with product owners, architects, UX, and cross‑functional teams to refine requirements and deliver reliable, scalable solutions.
• Drive continuous improvement through CI/CD automation, test coverage, observability, and cloud‑native design patterns.
• Mentor and guide developers through code reviews, technical coaching, and pair programming.
• Own and guide key technical decisions, ensuring systems are maintainable, performant, secure, and resilient.
• Contribute to long‑term platform strategy, architectural planning, and component roadmaps.

Strategy

• Own the eCommerce Search strategy (web and mobile app) and vision for Caterpillar
• Manage and optimize the platform's internal search engine (e.g., Elastic Search, Algolia, or platform-specific solutions) configurations and algorithms to improve result relevance and user experience.
• Monitor key performance indicators (KPIs) such as organic revenue, conversion rates from search, average order value, and search exit rates. Use these insights to continually tune search relevancy and ranking models.
• Provide direction and requirements to support the integration and implementation of new AI and machine learning-driven search solutions, such as vector databases for semantic search and generative AI features for product discovery, collaborating with data science and engineering teams.
• Design, implement, and manage comprehensive A/B and multivariate testing frameworks for search result configurations, UI changes, and new features to validate impact and ensure data-driven decision making.
• Stay updated with industry trends, search engine algorithm changes, and emerging e-commerce technologies to ensure our search strategy remains competitive and effective.

Senior Account Manager – Precision Mining

Senior Marketing, Operations Representative

Lead Software Engineer

Market Development Consultant – Program Management

Talent Acquisition Partner

Principal Digital Architect

On-Highway Truck Services Manager

Mining Services Business Consultant

Senior Learning & Development Consultant

Tool Sales Representative

Marketing Project Lead

Senior IT Applications Analyst

Salesforce Technical Lead

Lead Software Engineer

Search Strategy Manager