Caterpillar Inc.

Technical Project Manager

• Oversee the planning, organization and implementation of multiple and complex digital projects
• Manage all aspects of a project to ensure implementation, acceptance, and completion within a set deadline
• Plan and monitor project development to ensure quality standards are achieved
• Drive project cadence and delivery, ensuring milestones and dependencies stay on track
• Model exceptional communication and stakeholder engagement, providing clear updates, decisions, and alignment across cross-functional teams
• Drive team accountability, reinforcing commitments, removing blockers, and maintaining focus on outcomes
• Maintain high organizational discipline, managing backlogs, schedules, risks, and documentation in alignment with PMO standards
• Facilitate cross-functional collaboration, building strong relationships across business, technical, and partner teams
• Design, implement, and reinforce delivery processes and standards that improve efficiency, strengthen predictability, and ensure consistent alignment with Application PMO practices

Lead Digital Project Manager

Learning and Development

• Conduct Cat Technology Training:
• · Deliver hands-on and theoretical training for various Cat Technologies (Grade Control, Remote Control, Autonomy, etc.) to dealers and Customers
• · Collaborate with dealers, customers, DLC’s, and the worldwide technology instructor team to lead the coordination of training events
• · Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology
• · Guide participants in system diagnostics, troubleshooting, and optimization
• Learning Solutions Development:
• · Lead the development of customized training solutions in partnership with the machine & technology product groups
• · Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements
• · Develop both instructor led and e-learning content, tailored to meet various learner needs

Service Training Consultant

Cloud Engineer

• Design, build, and operate cloud infrastructure and platform services, supporting enterprise-scale workloads.
• Collaborate closely with cloud architects, application teams, and security partners to deliver secure, scalable, and resilient solutions following AWS best practices.
• Automate infrastructure provisioning, configuration, and operational tasks using infrastructure-as-code and scripting approaches.
• Troubleshoot and resolve complex infrastructure and system issues in a globally distributed cloud environment.
• Participate in Agile development activities, including sprint planning, backlog refinement, stand-ups, and retrospectives. (Scrum, Kanban, or similar)
• Contribute to documentation, operational standards, and continuous improvement efforts across the AWS team.

AWS Cloud Engineer

Account Manager

• Develop and implement technology strategy for waste accounts
• Translate the customer's feedback into a comprehensive technology strategy for key accounts.
• Gain an in-depth understanding of the customer's business operations in order to recommend appropriate technology solutions.
• Collaborate with internal teams and technology partners to drive sales
• Coordinate with CAT Customer Solutions Core Region and Commercial Technology Teams to expand technology sales
• Assist business and functional units in creating strategies based on customer feedback
• Enhance waste service offerings for customers
• Find opportunities to expand service options for waste accounts (e.g., Landfill Core Reports & Services).
• Collaborate with Cat Digital to develop new reports for waste customers.
• Growth in Cat Compaction & Cat Grade sales
• Promote increased sales of Cat Compaction & Cat Grade directly from the factory.
• Train dealers and customers on Cat Compaction and/or Cat Grade, including both content creation and hands-on sessions.
• Promote Cat Command & Autonomy
• Work with key accounts on solution adoption
• Find use cases that drive positive outcomes for customers

Waste Account Manager

Support Engineer

• Act as the technical lead and team leader for Tier 2 support of a new ERP system
• Provide hands-on technical support and lead day-to-day operational execution, ensuring high availability, data integrity, and performance.
• Serve as the primary escalation point for complex technical issues from Tier 1 support or business stakeholders.
• Lead root cause analysis (RCA) and drive long-term fixes and platform improvements.
• Partner with engineering, product, and external vendors during system build, rollout, hypercare and stabilization phases.
• Design and implement monitoring, logging, and alerting solutions (App Insights, Azure Monitor, etc.).
• Develop and maintain automation scripts, monitoring dashboards, and operational runbooks to improve support efficiency and reliability.
• Mentor and guide team members, fostering a culture of technical excellence and continuous improvement.
• Partner with business stakeholders to gather operational requirements, drive enhancements, and support onboarding of new dealers.
• Report on operational metrics, risk remediation, and continuous improvement initiatives for leadership visibility.

Lead Digital Operations Support Analyst

DevOps Engineer

• Assist developers in leveraging DevOps tooling, technical guidance, standards, and best practices
• Enable effective, efficient, and secure development teams to deliver high-quality, business value
• Collaborate closely with several development teams to provide recommendations on DevOps best practices
• Create, optimize, and troubleshoot Continuous Integration / Continuous Delivery (CI/CD) pipelines
• Collaborate with a DevOps Engineering community to help set standards and implement initiatives
• Communicate issues, recommendations, and solutions to developers and product owners

Communications

• Developing communication strategies, plans, and deliverables for the Senior Vice President and leadership team
• Responsible for deliverables, including but not limited to speeches, video scripts, presentations, newsletter articles, and internal and dealer meetings
• Manage division communication plans, daily operations and the execution of internal and external messaging
• Partner with Human Resources to build and manage strategies that develop leaders and instill deep understanding of the business
• Own Global Dealer Principal Communications Process, governance and execution​

Manager – Division Communications, Americas Distribution Division

Project Manager

• Manage full lifecycle delivery of infrastructure and process improvement projects, from initiation through closure.
• Develop project plans, schedules, budgets, and documentation to support execution and governance.
• Coordinate activities across Hosting Services teams to ensure technical and operational alignment.
• Facilitate regular project meetings to review milestones, risks, issues, and decision needs.
• Provide clear, consistent updates to stakeholders and leadership through reports and status summaries.
• Identify project risks and dependencies and develop mitigation and contingency plans.
• Partner with Procurement, Contract Management, and Infrastructure teams on project-related purchases and vendor activities.
• Track project spend, validate forecasts, and support financial accountability across assigned work.
• Drive continuous improvement by recommending enhancements to processes, tools, and reporting.
• Support annual planning cycles by contributing project forecasts and infrastructure demand inputs.
• Use tools such as Azure DevOps and Microsoft Project to support project activities.
• Participate in initiatives focused on infrastructure modernization, automation, lifecycle upgrades, and resiliency improvements.

Project Manager, Cat IT

Digital Marketing

• Primary Liaison: Serve as the main point of contact between Caterpillar and the dealer
• Dealer Onboarding: Lead and manage the dealer onboarding process
• Cadence Management: Facilitate structured bi-weekly meetings with dealers
• Use Case/Journey and Segment Alignment: Collaborate with dealers to align use cases/journeys
• Target Setting: Establish and track performance targets for the use cases
• Sales Funnel Oversight: Engage with the dealer to review their sales funnel
• Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns
• Data Analysis: Analyze campaign performance data to identify trends
• Reporting: Engage with OnPoint team to generate and present detailed reports on campaign performance
• Team Collaboration: Work closely with team members to ensure a cohesive marketing approach
• Milestone Tracking: Collect and track status of all project milestones
• Collect Dealer Feedback: Capture and incorporate feedback from the dealer
• Continuous Improvement: Document and share lessons learned

Digital Marketing Account Manager

Operations

• Deliver on the best Customer Experience by focusing on continuous improvement of the following areas: Lead Marketing and Sales differentiated capabilities with dealers.
• Drive lead generation processes, and lead response/closure rates with both traditional and digital marketing tools.
• Advise Dealers on existing and potential customer experience gaps and recommend ways to improve experience through technology, digital, machine delivery, customer onboarding, etc.
• Ensure dealers have a strong customer management process in place, enabling clean data for Caterpillar and Dealer to leverage.
• Consult with dealers on process improvement methods at branch levels, focusing on driving new customer sales.
• Enable Prime Product and Services Revenue growth by focusing on the following key areas: Develop robust sales funnels and lead management processes and deploy across the dealership with each industry segment and with industry partners.
• Grow eCommerce revenue and customers by ensuring dealers have a strong go-to-market plan that includes sales teams and customer training, incentive plans, marketing promotions, technical capabilities and resources in place.
• Improve Dealer coverage by completing coverage assessments and advising dealers on opportunities to improve such as leveraging multiple sales channels, ensuring opportunity is assigned and there are coverage quality metrics in place.
• Develop strategies and plans to improve dealer sales effectiveness and identify opportunities to increase sales across prime and aftermarket.
• Lead key Caterpillar strategic initiatives such as: Improve Machine Sales Participation, ensuring dealers are correctly reporting sales activities and actively improving dealer participation, including all tier levels and value propositions (GC, etc.).
• Deploy Retail Transformation on key dealer branches, transforming the way dealers do business with retail customers.
• Other duties as assigned by Caterpillar management from time-to-time.

Marketing & Sales Operations Consultant

Account Executive

• Achieve annual ABP, and our 2030 growth targets
• Enable our aftermarket growth via CVA at Point of Sale
• Support Dealer and Customer Training Requirements
• Manage dealer sales pipeline via Sales Force
• Support Dealer Capabilities Improvement initiatives
• Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
• Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
• Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.

Sales Representative – Electric Power

Supply Chain

• Responsible for leading cross functional projects focused on capacity, agility, and associated supply chain concepts.
• The role facilitates the EPP enterprise capacity process and ECR-C component capacity planning process.
• Performs planning of the enterprise capacity planning transformational program.
• The role is instrumental in facilitating and executing Capacity and Agility processes with Prime Product Groups and Facilities.
• Identifying, defining, leading implementation of integrated supply chain solutions and performance improvements.
• Establishing and strengthening effective linkages, partnerships, and best practices with business partners and internal functions.
• Investigating and incorporating industry benchmarks, metrics and best practices to develop optimal supply chains for suppliers and/or product sets.
• Leads the development and analyzes data and information to identify and prioritize opportunities for improving facility capacity and supply chain performance.

Supply Chain Planning Engineer

• Provides advisory, analysis and counsel on business projects, transactions and technical rules, and reviews compliance activities, with a focus on the China Value Added Tax (“VAT”), including export VAT refund.
• Preparing and performing advisory on projects and transactions, material China VAT compliance and provision computations, utilizing tax technical rules and business facts.
• Working closely with internal and external business partners to ensure appropriate information is gathered, analyzed, and proficiently conveys information on VAT implications.
• Monitoring legislative changes and analyzing potential impacts on China VAT obligations.
• Researching and evaluating China VAT regulations to document VAT positions, optimize enterprise VAT impact, and analyze VAT impacts of proposed legislation.
• Analyzing, developing and reviewing responses to support tax authority inquiries.
• Supporting projects related to process improvements, implementation of controls, or Global Tax initiatives.

Senior Tax Analyst

Mechanical Engineer

• Participate/lead the project management activities for assigned Generator set product development projects
• Responsible for all aspects of the generator set factory Bill of Material (BOM) and component compatibility readiness
• Manage project scope and schedule
• Design BOM product structure to best meet marketing, customer, product and project objectives
• Work closely with the purchasing team to identify and develop strategic supply chain partners for generator components and finished goods
• Establishes and maintains compliance with the project timelines
• Keep abreast of new technology and facility system requirements for processing orders
• Participate/lead projects on new processes and systems to streamline work flow and/or increase quality output
• Participate and lead product component implementation projects
• Demonstrated initiative and sense of urgency relative to customer requirements and creative problem solving across organizational boundaries
• High level of oral, written, and interpersonal communications skills
• Ability to maintain utmost discretion and manage confidential and privileged information
• Ability to work with other team members to research and analyze customer specifications to create design proposals to meet performance, customer and manufacturing requirements.

Design Engineer

Product Designer

• Design End-to-End Experiences: Lead the discovery, design, and delivery of dialog flows, user journeys, and customer workflows for voice and chat platforms across complex, high-stakes interactions of heavy industry and physical worksites.
• Craft AI Personas & Copy: Develop distinct assistant personas aligned with our brand and write high-quality, concise, and context-aware content using UX writing best practices.
• Determine multi-turn dialog strategies: set the direction for proactive suggestions, disambiguation, confirmations, voice patterns, barge-in, repair, and latency management.
• Lead Collaborative Workshops: Facilitate design and stakeholder sessions to elicit requirements, define project scopes, and advocate for user-centered design.
• Optimize Through Data: Analyze interaction metrics and test initiatives, and continuously iterate on interactions to improve assistant responses and customer satisfaction.
• Enable Partners & Stakeholders: Create design briefs, wireframes, and prototypes (using tools like Figma) to communicate solutions to non-technical audiences.