Dealer Order Analyst

Caterpillar Inc.

Dealer Order Analyst managing dealer parts fulfillment for Caterpillar, a global construction and mining equipment manufacturer. Resolving supply constraints, escalations, and delivery risks onsite in Morton, Illinois.

Posted 9/3/2026full-timeMorton • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $81,370 - $122,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order fulfillment, supply chain management, and dealer support, with a strong focus on process improvement and operational efficiency. Proficient in analyzing data to drive decision-making and enhance service performance.

Highest-signal resume keywords

Order Fulfillment ManagementSupply Chain ManagementCustomer Service ExcellenceLean Process ImprovementSAP Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order FulfillmentSupply Chain ManagementData AnalysisProject ManagementLean MethodologyInventory ManagementEmergency Order ManagementBusiness ReportingRoot Cause AnalysisOperational Efficiency

Soft Skills

Effective CommunicationDecision-MakingCritical ThinkingFlexibilityRelationship Building

Tools & Technologies

SAPPartsVizAntaresPower BISnowflake

Industry Keywords

Aftermarket Parts OperationsDealer-Facing Customer SupportFulfillment ProcessesCaterpillar Parts PoliciesDistribution Operations

About the role

Key responsibilities & impact

Manage assigned dealer order portfolios, including planned, emergency, MEGA, and backordered requirements
Monitor order demand and fulfillment risks and develop solutions supporting delivery commitments
Serve as primary dealer contact for fulfillment, supply constraints, and escalations
Advise on sourcing alternatives, inventory availability, lead times, and order strategies
Conduct business reviews with dealers to improve partnerships and service performance
Analyze inventory shortages, transportation delays, and supplier constraints
Partner with inventory, procurement, logistics, distribution center, and product teams
Coordinate recovery plans and escalations for critical customer downtime situations
Implement process improvements enhancing fulfillment, dealer support, and operational efficiency
Participate in Lean and continuous improvement initiatives
Develop and communicate operational reports, service metrics, and fulfillment trends
Present recommendations and business insights to dealers, leadership, and cross-functional teams
Maintain documentation of escalations, corrective actions, and customer commitments
Support strategic initiatives, new program implementations, and system enhancements

Requirements

What you’ll need

Accuracy and attention to detail
Decision-making and critical-thinking ability
Effective communication skills
Flexibility and adaptability
Customer service and service-excellence skills
Experience in aftermarket parts operations, order fulfillment, or supply chain management
Experience supporting dealer-facing customers and resolving complex issues
Knowledge of Caterpillar parts policies, fulfillment processes, and distribution operations
Experience managing emergency, downtime, or critical customer order situations
Ability to analyze data, identify root causes, and implement effective solutions
Background in project management, Lean, or continuous improvement initiatives
Proficiency with SAP, PartsViz, Antares, Power BI, Snowflake, or similar business systems
Ability to build relationships, influence stakeholders, and collaborate across teams
Ability to work 1st shift, Monday–Friday, with occasional weekend coverage rotation
Willingness to travel domestically up to 5%
Successful completion of a drug screen

Benefits

Comp & perks

Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Overtime pay and applicable shift premiums for weekend coverage rotation