Casella Waste Systems, Inc.

Analyst

• Responsible for technical review of waste characterization profile information and confirming accuracy of analytical data
• Determine if waste is acceptable at disposal facility based on regulations, facility permits and management method
• Protect disposal facilities' environmental integrity and ensure compliance with regulations
• Develop guidelines for specific waste streams as needed to improve process
• Review and issue all waste approvals according to best practices and policies
• Participate in training and opportunities to expand knowledge of the company and its services

Environmental Waste Analyst – Special Waste

Support Engineer

• Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users’ inquiry
• Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization
• Communicates with end users over the phone to walk them through the problem-solving process
• Conducts research to understand, explain and resolve technological issues
• Visits employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues
• Reaches out to users to follow up after problem has been resolved to ensure all systems and equipment are operating properly
• Escalates down system reports or major phishing alerts to Support Services Management immediately for appropriate action
• Schedules service requests with necessary vendors and confirms service completion and issue resolution
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Technical Support Specialist

Accounts Receivable

• Provide excellent customer service associated with accounts receivable functions
• Build consumer relationships and secure payment
• Assist customers with billing and service inquiries
• Implement collection processes for past due accounts
• Document all internal and external communications
• Assess critical information within customers' accounts
• Manage a portfolio of customers through various communication channels
• Act as a liaison between customers and other departments

Accounts Receivable Specialist

Customer Support

• Provide outstanding service to customers by responding to inbound calls
• Engaging customers to ensure complete understanding of issues
• Building rapport and lasting relationships with customers and team members
• Utilizing job-specific software, databases, and tools
• Striving to meet call center metrics while providing excellent service
• Assessing customer needs and making sales recommendations
• Participating in training and learning opportunities

Customer Care Representative

• Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
• Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
• Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
• Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
• Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
• Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Operations

• Provides centralized support focused on supporting the sales operations team’s strategic objectives.
• Collaborates closely with key partners across the organization.
• Leads tactical execution for the management of the sales process and sales technology solutions.
• Champions a unified approach to sales management including sales planning and process across all lines of business.
• Maintains knowledge of and expertise in Customer Relationship Management software (MS Dynamics 365) and other related sales technology solutions.
• Implements sales technology best practices to accurately capture and store data.
• Acts as a resource to the team, providing support and guidance and coordinating with relevant internal parties to resolve issues.
• Maintains knowledge of the latest technologies, version updates, and enhancements and recommends updates.

Sales Operations Administrator

• Provide outstanding service to customers by responding to inbound calls, inquiries, and requests
• Engage actively with customers to ensure understanding of issues
• Explain possible solutions and ensure customer support
• Build rapport with customers and call center team members
• Utilize job-specific software, databases, scripts, and tools
• Strive to meet call center metrics while ensuring consistent customer service
• Make sales recommendations to meet customer needs
• Participate in training and learning opportunities

Payroll

• Compiling, processing, and maintaining employee information records, pay, and timekeeping data
• Utilizing ADP payroll software to input payroll data and timekeeping information for employees
• Maintaining knowledge of payroll administration and wage garnishment laws
• Supporting employees and resolving payroll discrepancies
• Maintaining up-to-date supporting documentation and confidential employee folders
• Establishing effective relationships with Home Office departments and business teams
• Participating in training and learning opportunities related to the company, products, and services

Payroll Specialist

Controller

• Assists the Home Office Controller with the monthly, quarterly, and annual accounting close processes for the IT line(s) of business
• Develops, manages and tracks performance against budgets and forecasts
• Creates and manages accrual schedules related to IT vendor contracts and projects
• Prepares and analyzes financial and operational reports related to operating and capital expenditures, trends, projects, and activities for senior IT leadership
• Collaborates with Accounting and IT teams to consolidate and analyze discretionary and non-discretionary spending
• Monitors and reports capital and acquisition spending for compliance
• Responds to ad hoc reporting requests, data extractions, variance analyses, and general accounting needs across the IT organization
• Assists with daily procurement activities
• Identifies opportunities for savings and cost reduction
• Designs and implements tracking and consolidation methodologies
• Participates in training and other learning opportunities

Environmental Waste Analyst – Special Waste

Technical Support Specialist

Accounts Receivable Specialist

Customer Care Representative

Customer Care Representative

Sales Operations Administrator

Customer Care Representative

Payroll Specialist

Assistant Home Office Controller – IT