Casella Waste Systems, Inc.

Customer Support

• Provide outstanding service to customers by responding to inbound calls, inquiries, and requests
• Engage actively with customers to ensure understanding of issues
• Explain possible solutions and ensure customer support
• Build rapport with customers and call center team members
• Utilize job-specific software, databases, scripts, and tools
• Strive to meet call center metrics while ensuring consistent customer service
• Make sales recommendations to meet customer needs
• Participate in training and learning opportunities

Customer Care Representative

Payroll

• Compiling, processing, and maintaining employee information records, pay, and timekeeping data
• Utilizing ADP payroll software to input payroll data and timekeeping information for employees
• Maintaining knowledge of payroll administration and wage garnishment laws
• Supporting employees and resolving payroll discrepancies
• Maintaining up-to-date supporting documentation and confidential employee folders
• Establishing effective relationships with Home Office departments and business teams
• Participating in training and learning opportunities related to the company, products, and services

Payroll Specialist

Controller

• Assists the Home Office Controller with the monthly, quarterly, and annual accounting close processes for the IT line(s) of business
• Develops, manages and tracks performance against budgets and forecasts
• Creates and manages accrual schedules related to IT vendor contracts and projects
• Prepares and analyzes financial and operational reports related to operating and capital expenditures, trends, projects, and activities for senior IT leadership
• Collaborates with Accounting and IT teams to consolidate and analyze discretionary and non-discretionary spending
• Monitors and reports capital and acquisition spending for compliance
• Responds to ad hoc reporting requests, data extractions, variance analyses, and general accounting needs across the IT organization
• Assists with daily procurement activities
• Identifies opportunities for savings and cost reduction
• Designs and implements tracking and consolidation methodologies
• Participates in training and other learning opportunities

Assistant Home Office Controller – IT

Human Resources

• Serves as a strategic advisor to organizational leaders
• Collaborates with HR colleagues to deliver enterprise-aligned people solutions
• Acts as a primary point of contact for Home Office employees and managers
• Provides integrated HR support while partnering closely with HR Centers of Excellence
• Implements solutions that enable organizational effectiveness and long-term business success
• Delivers strategic and operational HR consultation
• Ensures compliance and governance through disciplined application of employment laws and internal policies
• Fosters engagement, culture, and retention
• Leverages workforce analytics to identify trends, risks, and opportunities
• Ensures effective delivery of core HR programs

Senior Human Resources Business Partner

• Provides outstanding service to customers by responding to a high level of inbound customer calls, inquiries, and requests which may require research and investigation to reach resolution.
• Actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful, and courteous manner.
• Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued.
• Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations as needed.
• Builds instant rapport with customers and lasting relationships with call center team members based on trust and reliability.
• Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of topics presented by customers.
• Understands and strives to meet/exceed call center metrics while providing excellent consistent customer service.
• Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
• Participates in training and learning opportunities to expand knowledge.

Analyst

• Participates in the design, implementation, and administration of compensation programs
• Provides expert, data-driven guidance to core and field-based HR partners and leaders
• Evaluates roles and analyzes market data to support pay decisions
• Conducts market pricing and salary benchmarking
• Analyzes compensation and workforce data
• Administers annual compensation cycles and maintains compensation databases

Compensation Analyst

• Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services
• Researches and resolves questions or complaints, referring to internal or external experts when necessary
• Provides clear, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines
• Engages with customers across digital channels—using integrated support tools to deliver prompt, personalized assistance
• Uses digital dashboards and CRM systems to log interactions, monitor service issues, and proactively identify opportunities to enhance customer satisfaction
• Refers unresolved or complex issues, including potential sales opportunities, to appropriate internal departments

Digital Customer Care Representative

Compliance

• Responsible for maintaining environmental compliance and meeting permit requirements
• Acts as the local technical expert regarding engineering and environmental concepts for assigned locations
• Prepares technical reports, conducts periodic tests, audits, or inspections of organizational processes
• Collects and analyzes samples, investigates incidents and complaints, and recommends corrective actions
• Participates in frequent field site visits, collects data, analyzes findings, produces technical reports
• Collaborates with facility management to maintain local, state, and federal permits for assigned facilities
• Interacts professionally with regulators, customers, and members of the public regarding facility permits and environmental compliance
• Coordinates and manages third-party contractors and consultants
• Assists with the development and implementation of new or revised environmental resource programs, policies, procedures, and methods of operation

Environmental Compliance Analyst

Field Engineer

• Conduct installation and service of ELD/GPS/AOBRD and fleet management equipment
• Travel to multiple facilities to service and install OBCs
• Perform functions relating to IT asset tracking and reporting
• Execute training programs for maintenance and operations teams
• Collaborate with cross-functional teams for continuous improvement

Field Service Technician

• Provide outstanding service to customers by responding to a high volume of inbound customer calls, inquiries, and requests
• Engage customers to ensure a complete understanding of issues, providing accurate and efficient responses
• Build instant rapport with customers and lasting relationships with team members
• Utilize job-specific software, databases, scripts, and tools appropriately
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Assess needs and make sales recommendations for products or services
• Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services

• Provides outstanding service to customers by responding to inbound customer calls, inquiries, and requests
• Engages customers to ensure understanding of issues and provides accurate responses
• Builds rapport and lasting relationships with customers
• Utilizes software, databases, scripts, and tools for addressing customer inquiries
• Strives to meet or exceed call center metrics while providing excellent customer service
• Engages with customers to assess needs and makes sales recommendations
• Participates in training and learning opportunities

Project Manager

• Oversees company air permitting processes, conducts air compliance audits, and delivers compliance support
• Supervises, evaluates, and monitors company-wide environmental data related to emissions, odors, landfill/biogas management, renewable energy, and related sustainability programs
• Coordinates with internal staff and external consultants to track, plan, and execute multi-year air permitting projects for assigned sites
• Supports the development of landfill gas management, renewable energy, and greenhouse gas mitigation projects
• Leads environmental investigations, studies, and field evaluations related to facility air permits, odors, emission releases, and environmental control system performance issues
• Delivers internal training, offers technical support, and ensures quality assurance oversight for environmental data collection
• Partners with regional environmental managers, construction engineers, and the special waste team to integrate facility and company needs into regulatory permits
• Prepares, schedules, and presents oral updates on projects at public hearings and regulatory meetings
• Establishes and maintains strong working relationships with state regulators and permit writers
• Advises and responds to stakeholder inquiries regarding air permitting issues
• Engages in training and other learning opportunities to broaden knowledge of the company

Environmental Project Manager – Air & Renewable Energy

Architect

• Drives the execution and continuous improvement of Identity and Access Management (IAM) controls technology.
• Partners closely with Human Resources to maintain precise access and authorization controls.
• Proactively identifies and resolves gaps within business processes related to IAM.
• Regularly interacts with end-users, managers, IT and data custodians to ensure IAM/SSO controls are properly configured.
• Provides expert operational support and guidance for critical authentication and authorization services.
• Collaborates with various stakeholders to identify, document, and support the remediation of information security and operational issues.
• Ensures all IAM activities and solutions adhere to internal security policies, industry best practices, and relevant regulatory compliance requirements.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services.

Identity Access Management Architect

• Provide outstanding service to customers by addressing inquiries and requests
• Respond efficiently and accurately to customers' concerns
• Build rapport with customers and maintain lasting relationships
• Meet or exceed call center metrics and provide excellent customer service
• Engage with customers to assess needs and make sales recommendations
• Participate in training and learning opportunities to expand knowledge

Data Analyst

• Collects, validates, and analyzes sales and revenue data to support organizational decision-making
• Maintains and enhances sales reporting, dashboards, and datasets
• Partners with Sales Operations and Sales leadership to support territory planning, quota modeling, capacity planning, and resource alignment
• Monitors and reports on key sales performance indicators
• Conducts root cause analyses on sales performance gaps
• Supports the development, testing, and optimization of sales tools
• Provides analytical and operational support to Sales and cross-functional partners
• Independently leads analytical projects

Customer Care Representative

Payroll Specialist

Assistant Home Office Controller – IT

Senior Human Resources Business Partner

Customer Care Representative

Compensation Analyst

Digital Customer Care Representative

Environmental Compliance Analyst

Field Service Technician

Customer Care Representative

Customer Care Representative

Environmental Project Manager – Air & Renewable Energy

Identity Access Management Architect

Customer Care Representative

Sales Operations Data Analyst