Customer Care Representative

Casella Waste Systems, Inc.

Customer Care Representative providing service and support for customers by handling inbound inquiries and complaints. Engaging effectively to ensure customer satisfaction and loyalty while managing call center operations.

Posted 6/3/2026full-timeTownsend • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide outstanding service to customers by responding to inbound calls, inquiries, and requests
Engage actively with customers to ensure understanding of issues
Explain possible solutions and ensure customer support
Build rapport with customers and call center team members
Utilize job-specific software, databases, scripts, and tools
Strive to meet call center metrics while ensuring consistent customer service
Make sales recommendations to meet customer needs
Participate in training and learning opportunities

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Advanced degree or relevant sales certifications preferred
Prior sales experience and interest in environmental and/or sustainability field preferred
Outstanding relationship management skills
Excellent listening communication and problem solving skills
Proficiency with Microsoft Office, typing proficiency required
Working knowledge of Microsoft Dynamic for CRM or similar software systems expected

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salessales recommendationsproblem solvingtyping proficiency

Soft Skills

relationship managementlisteningcommunicationcollaboration

Certifications

sales certificationshigh school diplomaGED