Customer Care Representative

Casella Waste Systems, Inc.

Customer Care Representative providing outstanding service through inbound customer calls. Engaging and resolving customer inquiries while maintaining rapport and effective communication.

Posted 6/23/2026full-timeHopewell Junction • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide outstanding service to customers by responding to inbound calls
Engaging customers to ensure complete understanding of issues
Building rapport and lasting relationships with customers and team members
Utilizing job-specific software, databases, and tools
Striving to meet call center metrics while providing excellent service
Assessing customer needs and making sales recommendations
Participating in training and learning opportunities

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team
Legally eligible to work in the US
Advanced degree or relevant sales certifications preferred
Outstanding relationship management skills
Excellent listening, communication and problem solving skills
Proficiency with Microsoft Office
Typing proficiency
Working knowledge of Microsoft Dynamic for CRM or similar software

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salestyping proficiencyMicrosoft OfficeMicrosoft DynamicsCRM software

Soft Skills

relationship managementlistening skillscommunication skillsproblem solvingteamwork

Certifications

sales certifications