Customer Care Representative

Casella Waste Systems, Inc.

Customer Care Representative at Casella Waste Systems with opportunities for career advancement. Handling customer inquiries and providing exceptional support in the waste management industry.

Posted 6/16/2026full-timeNorthampton • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

About the role

Key responsibilities & impact

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Outstanding relationship management skills
Excellent listening communication and problem solving skills
Ability to identify and develop sales opportunities
Demonstrated proficiency with Microsoft Office
Typing proficiency
Working knowledge of Microsoft Dynamic for CRM or similar software systems and related software

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways
More

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinside salessales recommendationstyping proficiencyMicrosoft OfficeMicrosoft DynamicsCRM software

Soft Skills

active listeningrelationship managementproblem solvingcollaborationcommunicationtrust buildingcustomer support

Certifications

high school diplomaGED