Carrier

Account Manager

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Ability to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Ability to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Ability to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

Commercial Service Account Manager

Sales Engineer

• Collaborate with sales teams to understand customer requirements and develop tailored solutions.
• Conduct product demonstrations and presentations to showcase features, benefits, and advantages.
• Create and deliver compelling technical proposals and responses to Requests for Proposals (RFPs).
• Provide technical expertise and support during the sales process, including answering technical questions and resolving issues.
• Engage with engineering customers to gather technical requirements and assess their needs, and position Automated Logic as the basis of design.
• Build and maintain strong relationships with customers to ensure their satisfaction and to foster long-term partnerships.
• Collaborate with engineering and product teams to ensure that solutions are feasible and meet customer expectations.
• Stay up to date with industry trends, product developments, and competitive landscape within the market.
• Provide feedback to product management and development teams based on customer insights and market demands.

Regional Consulting Sales Engineer

Sales

• Prospect, research, and qualify potential customers utilising Carrier’s equipment installed base, referrals, internal leads, directories, and competitor sites.
• Make effective sales presentations, conduct customer needs assessment, answer questions and secure new customer maintenance agreements.
• Establish customer rapport and effective questioning techniques to identify the prospect’s needs, budget, decision-making process, timeline, and next steps.
• Perform site surveys and facility walkthroughs to identify equipment and site conditions in order to evaluate customer needs and create proposal for maintenance agreements, remedial works and promoting Carrier aftermarket services.
• Utilize applicable sales tools such as Salesforce to track and effectively develop and active backlog of sales opportunities.
• Collaborate with operations to deliver quality results on Maintenance Agreements and resolve customer issues.

Area Sales Manager

Field Engineer

• Commissioning and maintenance of our heat pumps at end customers and system operators
• Service-oriented consultation and support for our customers and heating contractors, by phone and on-site, to ensure customer satisfaction
• Supporting your colleagues in the technical field service within the wider area of your deployment region
• Taking on on-call duty to assist our customers as quickly as possible

Field Service Technician, Kempten/Allgäu

Account Executive

• Expand our business activities in the eastern region (Berlin/Dresden).
• Manage, secure and expand our customer base.
• Sell repair and controls projects, including preparing complete quotations.
• Develop technical solutions and presentations, and deliver presentations to customers/end users.

Sales Representative – Service

Security Engineer

• Design, implement, and maintain security controls for OT/ICS environments, including SCADA, PLCs, HMIs, engineering workstations, and plant networks
• Develop OT security architecture aligned with the Purdue Model, ISA/IEC 62443, and company security standards
• Support secure network segmentation between IT and OT, including firewalls, DMZs, and remote access solutions
• Deploy and maintain OT monitoring tools (e.g., Nozomi, Claroty, Dragos) to identify anomalous behavior and potential intrusions
• Investigate security alerts related to industrial assets and support incident response activities within OT environments
• Analyze OT network traffic and develop detection logic for ICS-specific threats
• Perform risk assessments on OT systems, control networks, and industrial equipment
• Identify and prioritize vulnerabilities in OT assets, including legacy systems with limited patching options
• Maintain accurate inventory of OT assets, communication flows, and dependencies
• Collaborate with plant/operations engineers on secure configuration baselines for control system components
• Provide engineering guidance during OT system upgrades, lifecycle replacements, and modernization projects
• Communicate risks and recommended safeguards to non-technical stakeholders in manufacturing and operational groups.

OT Security Engineer

Growth Marketing

• Own execution of aftermarket growth strategy across regions
• Develop project plans in support of business transformation
• Lead cross-functional execution to ensure project means timelines
• Perform regular reviews of project status and make corrections as necessary
• Develop KPI in line with growth strategy
• Build dashboards and cadence for KPIs; translate insights into action across sites/regions
• Ensure sound operational processes and procedures are developed and documented
• Present recommendations and report outcomes to senior leaders

Associate Director – Aftermarket Growth Strategy

Public Relations

• Uvádění do provozu, údržba a servis produktů
• Práce ve vlastním regionu
• Flexibilní pracovní doba dle předem dohodnutého/naplánovaného rozvrhu

Servisní technik – Viessmann, střední a velká technika, průmyslové kotle

Project Manager

• Manage a portfolio of large projects from $1m-$25m each with Strategic Account Customers that include GC’s, Building Owners, and End Users.
• Ensure smooth project and client satisfaction from project development to completion.
• Manage projects following project processes and where applicable provide direction to assisting Jobsite Project Managers and Project Engineers
• Complete projects per the contractual requirements within budget, on-time and with a high level of customer satisfaction
• Responsible for the overall financial performance of assigned projects including project planning, billing, revenue forecasting, A/R collections and re-estimating costs of installation projects.
• Manage the delivery of the contracted scope and secure change orders for the expansion of scope
• Coordinate project materials and the use of shared resources; identify resource constraints, and assist with corrective action plans to remedy any issues
• Manage relationships with sub-contractors, identifying issues, and take corrective action
• Maintains effective communications with customers and field team members to better understand support requirements.
• Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.
• Develops diverse product knowledge and may perform diagnostic procedures.
• Analyzes and interprets test information to resolve design/system related problems.

Manager, Project Management

Manager

• Partner with Customer Data Center Service Execution and Project Management teams to coordinate field activities, startup, maintenance and warranty execution at Strategic Data Center locations
• Drive on-time, within-budget completion of service jobs while maintaining an exceptional customer experience
• Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements
• Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
• Responsible for ensuring Service & Optimization guidelines & best practices are followed