CARE

Customer Support

• Responsibility for payment transactions, including timely processing
• Support with monthly closings and general financial tasks
• Processing of expenses, including accurate documentation
• Collaboration with the external accounting firm
• Participation in the organization and administration of the employee lifecycle (onboarding, offboarding, contract changes, etc.)
• Preparation of monthly payroll runs for all employees
• Maintenance and monitoring of the time tracking system
• Processing vacation requests, sick notifications and other administrative HR matters
• Support for implementing and ensuring compliance with internal HR policies and processes
• Customer support and advisory via email, Intercom and phone
• Identification of automation opportunities for recurring customer inquiries

Operations & Customer Support

Compliance

• Track and monitor clinical staff training completion, including study-specific and mandatory compliance training.
• Support delegation processes during study start-up by verifying that training aligns with assigned roles.
• Ensure documentation of training is complete, current, and meets ICH-GCP, SOP, and sponsor requirements.
• Support DOA matrix setup and maintenance by confirming training completion and role assignments.
• Work cross-functionally to ensure delegation readiness for protocol activities and study transitions.
• Upload and maintain essential staff training records, certifications, and staff documents in the eISF and associated systems.
• Ensure that site staff training records are audit-ready and aligned with regulatory and sponsor expectations.
• Collaborate with internal stakeholders to support study training and access coordination across study phases.
• Communicate effectively with internal staff, sponsors, and vendors regarding compliance tasks and timelines.

Specialist, Study Training Compliance – DOA Management

Marketing

• Support the development and execution of engagement and retention of our patients through health screenings and studies
• Optimize the patient journey to improve engagement rates
• Activate and optimize marketing strategies that span the entire customer journey
• Implement retention campaigns to improve engagement with study participants
• Work with development and analytics teams to further build out marketing automation

Lifecycle Marketing Specialist

Director

• The Director, Clinical Delivery Strategy is a senior strategic and operational leader embedded within the Clinical Delivery organization.
• This role is responsible for driving scalable, durable improvements across Clinical Delivery teams.
• This role sits at the intersection of strategy, operations, and execution, translating enterprise priorities into practical improvements.
• The Director is responsible for identifying high‑impact opportunities, designing improved operating models and workflows, and leading complex change initiatives.
• Success in this role requires deep partnership within Clinical Delivery leaders, frontline teams, Data & Analytics, Product/Technology, and senior leadership.

Director, Clinical Delivery Strategy

Digital Marketing

• Lead the development and execution of digital campaigns aimed at increasing patient engagement and recruitment.
• Develop and implement digital marketing strategies to support patient recruitment.
• Manage paid advertising campaigns across search, social, and display platforms.
• Analyze performance data to uncover actionable insights and drive channel optimizations.
• Manage and allocate a multi-million-dollar digital marketing budget to maximize overall performance.
• Work with development and analytics teams to further build out our marketing automation.

Digital Marketing Manager

Operations

• The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements.
• This role is both people leader and technical owner: final gatekeeper for CTMS site and study builds, owner of platform/configuration standards and release/change control, primary liaison to our CTMS vendor(s), SSU, Source, Study Ops, and QA, and lead for CTMS-sourced operational reporting.
• The role ensures build quality, SOP/GxP compliance, audit readiness, and continuous improvement of CTMS processes and KPIs.

CTMS Operations Manager

• Manage Inbound Calls – Handle a high volume of incoming and outgoing calls with professionalism and efficiency, ensuring that all participant inquiries are addressed promptly.
• Provide Participant Support: Assist participants by answering questions, providing information, and resolving concerns related to clinical trials and other services offered by Care Access.
• Routing Calls: Efficiently route calls to the appropriate departments
• Documentation: Accurately document all call interactions in our CRM system and ticketing system to ensure seamless communication and follow-up.
• Collaboration: Work closely with other team members and departments to ensure a unified and efficient approach to participant experience.

Customer Experience Representative

Clinical Research

• Drives and Manages studies or projects according to scope of work, timelines, and quality standards.
• Supports building a strategy to deliver the trial or project as per protocol and timelines.
• Monitors and analyses project status to ensure successful completion of project parameters, milestones, timetables.
• Understands proactively manages risks on trials or projects and implements mitigations whilst working in a cross functional team.
• Acts as principal liaison between Sponsor and Care Access by facilitating the flow of information between Care Access and client.
• Appropriately escalates any issues or potential issues as per escalation pathways; and provides timely project updates to upline management and/or Senior Leadership at Care Access.
• Coordinates a cross functional team to support delivery of the clinical trial.
• Holds teams accountable for delivery and success of the trial.
• Leads teams to successfully deliver in their areas.
• Coordinates activities of all functional departments and vendors involved in the project.
• Works with team and management to develop plans/guidelines for project implementation using Care Access tools.
• Identifies data and analytics required to allows data-driven decisions and continuously monitors ongoing project performance.
• Evaluates growth opportunities of current engagement or potential engagements; helps develops the strategy for various initiatives.
• Ensures teams are entering and updating internal tracking tools.
• Works with team to identify potential risks, develop contingency plans.
• Provides Sponsor with timely project updates, ensures correct protocol interpretations, and obtains direction and feedback on implementing scope of work
• May discuss and obtain feedback from Sponsors regarding Care Access’s performance to date.
• Plans and communicates to team members to study specific tasks and priorities for projects.
• Delegates, as appropriate, assigned responsibilities to project team members.
• Liaises with managers in all functional areas within Care Access to optimize performance and utilization of the project team members.
• Ensures that appropriate assessment and coordination of project/protocol specific and therapeutic area training needs and activities are occurring for the team members as needed.
• Schedules, leads, and follows up on pre-identified meetings. Documents, sends meeting minutes and follows-up on action items. May be internal and/or external.
• Maintains project logs and trackers.
• Provides recommendations and alternative resolutions to project-specific challenges through established escalation channels.
• Ensures guidelines and processes are followed for efficient escalation of out of parameter issues as appropriate.
• Escalates identified findings from periodic quality reviews and peer feedback reports.
• Collaborates with fellow CTMs and department leadership on best practices.

Clinical Trial Manager

Manager

• Oversee vendor engagement during clinical trial start-up and execution.
• Ensure vendors are qualified, contracted, and aligned with study protocols and activation timelines.
• Provide clinical insight to the Vendor Management and SSU teams to support vendor selection, feasibility, and site alignment.
• Monitor vendor performance, proactively raise risks based on historical knowledge, and escalate concerns impacting KPIs.
• Review, negotiate, and manage contracts throughout their lifecycle, including renewals and amendments.

Clinical Vendor Activation Manager

Analyst

• Support with the annual merit, promotion, and bonus planning process
• Utilize market data and internal pay comparisons to provide compensation recommendations for new positions, internal moves, and market reviews
• Complete market benchmarking of jobs and participate in salary surveys
• Partner with business leaders on the management and administration of short-term incentive plans
• Support the business with job description creation and maintenance ensuring compliance with local regulations and FLSA standards
• Act as advisor to external partners supporting compensation initiatives
• Provide general reporting and data analytics support to HR cross functional teams including HR Operations and Talent
• Other job duties as assigned

Compensation Analyst

QA Engineer

• Internal Auditing: independently lead and conduct internal audits and related GxP activities including Investigator site audits, process audits, vendor qualifications, vendor audits, and other specialized audits or quality investigations as defined by leadership.
• External audits: provide quality and compliance support on sponsor audits, client audits, and regulatory inspections.
• Quality Issue/CAPA management: support RCA/CAPA development, tracking, and completion. Works with department to implement and verify CAPAs. Evaluate audit findings, review Quality Issue classification, and review documentation related to QI management. Perform effectiveness checks.
• Documentation and reporting: Produce clear and evidence-based quality systems documentation. Display report writing capabilities and an ability to work within timelines. Be organized and capable of demonstration of ALCOAC. Review informed consent forms, investigator site files, and source documents for accuracy.
• Inspection readiness: promote a culture of inspections readiness and continuous improvement. Be flexible to work with risk-based audit agendas and shifting priorities.
• Regulatory compliance: be knowledgeable of evolving GxP guidelines. Ability to critically think, eagerness to learn, and commitment to ensuring compliance. Knowledge of and able to interpret regulatory guidances such as 21 CFR Part 11/ Part 312, ICH GCP E6 (R3).
• Create and deliver training on Quality and Continuous Improvement activities.
• Support completion of RFP/RFI (Request for proposals/information).
• Learn and engage with digital technologies, including artificial intelligence.
• Support drafting for or conduct quality reviews of SOPs and provide support of SOP management.
• Provide AI project quality support, QC and consultation.
• Support other activities related to the management of QMS and accuracy of data.
• Support GxP and non GxP quality issues and/or projects needing quality consultation and support

Quality Assurance Manager

• Utilize Good Clinical Practices (GCP) in the process of screening, as well as enrolling and closely monitoring clinical research study subjects while ensuring protocol and regulatory compliance.
• Assume a greater study workload and overall study responsibility.
• Maintain strong and clear communication with clinical research teams and participants.
• Help with study preparation by reviewing protocols and assisting in the creation of recruitment materials.
• Manage studies by integrating new trials, maintaining organized files, and ensuring compliance with FDA regulations.
• Prescreen study candidates, obtain informed consent, and monitor patient progress.
• Record data legibly, maintain accurate logs, and assist with regulatory filings.

Travel Clinical Research Coordinator

• Executing on legal, compliance, privacy and quality operations strategy aligned with company objectives.
• Assisting with improving the full contract lifecycle management (CLM) ecosystem, including workflows, templates, approvals, reporting, and system integrations and supporting overflow contracting needs.
• Managing third-party vendor due diligence, risk assessments, and ongoing vendor oversight processes, including conducting vendor assessments. Analyze KPIs.
• Supporting sustainability and other ESG initiatives.
• Supporting compliance management systems and privacy operations in partnership with Compliance, Privacy and IT teams.
• Administering litigation hold processes, document preservation protocols, and legal deadline tracking.
• Driving operational metrics, KPIs, and continuous improvement initiatives across Legal, Privacy, Compliance and Quality.
• Supporting other key enterprise and strategic initiatives.
• Build, optimize, manage, and measure systems and processes that impact company’s compliance, legal operations and risk management.
• Project manage and support departmental or cross-functional projects identifying clear dependencies, roles, roadblocks, and timelines, while owning the outcome of the project and progress to deadline.
• Support vendor assessment functional processes with respect to compliance and sustainability.
• Complete and execute on risk assessment and risk management projects.
• Supporting other key enterprise and strategic initiatives.
• Identify and implement performance enhancements to improve efficiency, transparency, and scalability of legal services.
• Establish and monitor KPIs for contracting, compliance support, vendor management, and other legal functions; provide regular reporting to the General Counsel.
• Assist in developing and maintaining legal and compliance policies and procedures.
• Maintain centralized tracking of litigation deadlines, regulatory inquiries, and investigation milestones. Ensure legal calendars reflect critical dates, including contract expirations, notice periods, litigation deadlines, and regulatory filings.
• Support document management, records quality, and maintenance within the department.

Senior Manager, Compliance Operations

People Operations

• Support payroll consolidation processes in collaboration with external vendors.
• Manage local employment contracts, documentation, and HR records in line with GDPR and local regulations.
• Assist with onboarding and offboarding processes, ensuring compliance and smooth transitions.
• Support health and safety compliance efforts in line with local regulations.
• Track and manage employee absences and leave requests.
• Maintain accurate HR records and documentation.
• Respond to employee inquiries and provide administrative support across HR processes.
• Collaborate with internal stakeholders and external partners to ensure HR operations run smoothly.
• Contribute to continuous improvement of HR processes and systems.
• Champion employer branding and ensure a strong candidate experience across OUS markets.
• Source candidates through various channels, including job boards, social media, networking, and referrals.
• Screen resumes and applications to identify qualified candidates for open positions.
• Conduct initial interviews to assess candidate suitability and cultural fit.
• Coordinate and schedule interviews with hiring managers and other stakeholders.
• Work collaboratively with hiring managers to understand job requirements and develop selection criteria.
• Build and maintain relationships with candidates to facilitate a positive candidate experience.
• Provide guidance and support to hiring managers throughout the recruitment process.
• Utilize recruitment metrics and data to evaluate and improve recruitment strategies and processes.
• Assist in other talent acquisition activities and special projects such as campus hiring, recruitment campaigns, or entry into new markets.