Customer Experience Representative

CARE

. Manage Inbound Calls – Handle a high volume of incoming and outgoing calls with professionalism and efficiency, ensuring that all participant inquiries are addressed promptly.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Manage Inbound Calls – Handle a high volume of incoming and outgoing calls with professionalism and efficiency, ensuring that all participant inquiries are addressed promptly.
Provide Participant Support: Assist participants by answering questions, providing information, and resolving concerns related to clinical trials and other services offered by Care Access.
Routing Calls: Efficiently route calls to the appropriate departments
Documentation: Accurately document all call interactions in our CRM system and ticketing system to ensure seamless communication and follow-up.
Collaboration: Work closely with other team members and departments to ensure a unified and efficient approach to participant experience.

Requirements

What you’ll need

Education: Minimum of a high school diploma or GED required.
Experience: 2-5 years of call center experience preferred, especially in a healthcare or clinical research setting.
Technical Skills: Proficiency in using call center software, CRM systems, and ticketing tools is required.

Benefits

Comp & perks

Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center softwareCRM systemsticketing tools

Soft Skills

professionalismefficiencyparticipant supportcollaboration