CARE

Director

• Own the end-to-end strategy, operating model, and performance of US-based specialized and franchise clinical research sites.
• Engage directly with sites and partners to assess operations, diagnose issues, and drive rapid resolution.
• Act as the senior escalation point for complex operational, regulatory, and partner challenges.
• Build and lead a high-performing leadership team responsible for site operations and operational excellence.

Director/Senior Director, Site Excellence

Business Development Rep

• Establish and maintain customer relationships
• Research and maintain knowledge of customer organization, procedure, and processes. Inform and educate new and existing customers about Care Access capabilities
• Manage the sales cycle for small and mid-sized client engagements
• Develop new business with new customers and develop strategic partnerships and business relationships
• Drive the sales process and ensure critical tasks and deliverables are completed in a timely manner
• Work cross functionally with other departments to obtain information that may be necessary to win business
• Reflect the high ethical standards and mission-driven culture at Care Access

Director, Business Development

Manager

• Draft, review and negotiate a wide range of contracts, including confidentiality, vendor services, clinical trial, lease, and event agreements with limited supervision
• Ensure all agreements are executed in a timely manner, in compliance with relevant legal and regulatory requirements, company policies and business objectives
• Serve as primary point of contact for contract-related inquiries from internal stakeholders, including Legal, Finance, and Business Development
• Develop and update contract templates, playbooks, policies, and procedures to improve efficiency and reduce risk
• Evaluate and mitigate legal and business risks in contract terms and conditions in partnership with contracting leadership
• Maintain a centralized contract repository; ensuring all contracts are properly filed, tracked, and accessible
• Train and educate internal stakeholders on contract-related processes and best practices
• Perform other legal tasks and special projects assigned by legal leadership

Contracts Manager

Compliance

• Complete operational compliance checks on clinical trial documents at sites.
• Maintain a quality and compliance role within operations, separate from operational quality control (QC) and routine operational activities.
• As part of the regional team, provide quality focused support to the business so that regulatory compliance and commercial objectives are achieved.
• Assist regional operational staff with Corrective Action and Preventive Action Plan (CAPA) definition to ensure adequacy, robustness, and compliance with Standard Operating Procedures (SOPs), regulations and best practice.
• Maintain a regional CAPA owner listing and robust mechanisms for ensuring quality findings and CAPAs are addressed, implemented and effective.
• Escalate issues to management/QA.
• Support regional staff with process improvement and procedure definition and process mapping, where applicable.
• Facilitate and report root cause analysis to aid CAPA definition and process improvement, where applicable.
• Establish and maintain processes, procedures, and minimum expectations for operational compliance (OC), including, but not limited to:
• Oversight of quality control (QC), CAPA and process effectiveness
• Process for OC assessments, including scope/purpose/responsibilities.
• A risk-based approach
• Regional OC activity schedule
• Process for OC output reporting, trending, distribution, follow up and CAPA definition.
• Identify operational quality performance measures, collate metrics on data generated within operational compliance and provide required metrics/RAG reports to management, as appropriate.
• Ensure operational quality, participant safety and data integrity are at the forefront of all activities through review and interpretations of quality reports (e.g., audit reports, noncompliance, inspection output, complaints) and specific activities undertaken via regional operational compliance.
• Support internal governance structures within the region to facilitate quality, process improvement and compliance within operations.
• Support development and delivery of client governance/quality agreements in conjunction with QA and operational management.
• Support the QA function with regards to notification, preparation and facilitation of client audit and regulatory inspections, investigations of non-compliance and tracking and follow up of regional CAPA status ensuring on time completion of quality related tasks.
• Maintain effective relationships internally and externally, for efficient and effective delivery of service.
• Comply with company quality framework, regulatory (GCP) legislation, guidelines, and international standards.
• Provide training on functional GCP, and other compliance and quality related topics, as required to improve quality and expertise within the operation of the regional research centres.
• Safeguard confidentiality of staff, participant and sponsor matters as required by regional Data Protection and Good Clinical Practice expectations.

Operational Compliance Specialist

• Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management.
• Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem. Ensure system reliability, performance, and user satisfaction.
• Manage identity and access management using Okta and Microsoft Entra. Ensure secure, efficient provisioning and access controls across the organization.
• Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities. Evaluate and implement AI tools to improve operational efficiency.
• Own IT budgeting, procurement, and vendor negotiations. Manage vendor relationships, contracts, and cost optimization while meeting operational objectives.
• Serve as a technical escalation point and hands-on contributor for complex infrastructure, cloud, and operational challenges.
• Ensure service delivery excellence for end-user support, including oversight of help desk operations and service level management.
• Partner with stakeholders across the organization to align IT services with business needs and priorities.
• Develop and maintain IT policies, procedures, and documentation.
• Evaluate and implement new technologies to improve efficiency and support organizational growth
• Maintain a current IT roadmap aligned to business priorities and technology trends.
• Coordinate with Security, Legal, and Compliance on regulatory obligations and technology requirements.
• Champion IT best practices and provide training and guidance to end users.

Director, Information Technology

Data Engineer

• Design and implement scalable, reliable, and efficient data pipelines to support clinical, operational, and business needs.
• Develop and maintain architecture standards, reusable frameworks, and best practices across data engineering workflows.
• Build automated systems for data ingestion, transformation, and orchestration leveraging cloud-native and open-source tools.
• Optimize data storage and processing in data lakes and cloud data warehouses (Azure, Databricks).
• Develop and monitor batch and streaming data processes to ensure data accuracy, consistency, and timeliness.
• Maintain documentation and lineage tracking across datasets and pipelines to support transparency and governance.
• Work cross-functionally with analysts, data scientists, software engineers, and business stakeholders to understand data requirements and deliver fit-for-purpose data solutions.
• Review and refine work completed by other team members, ensuring quality and performance standards are met.
• Provide technical mentorship to junior team members and collaborate with contractors and third-party vendors to extend engineering capacity.
• Use Databricks, DBT, Azure Data Factory, and SQL to architect and deploy robust data engineering solutions.
• Integrate APIs, structured/unstructured data sources, and third-party systems into centralized data platforms.
• Evaluate and implement new technologies to enhance the scalability, observability, and automation of data operations.
• Proactively suggest improvements to infrastructure, processes, and automation to improve system efficiency, reduce costs, and enhance performance.

Senior Data Engineer

Analyst

• Develop of dashboards and analytical reports that help monitor, maintain, and improve quality standards
• Analyze key performance data and identify levers that impact patient service and trial delivery
• Drive ad hoc and regular cadence analytics and reporting that supports current goals and business initiatives
• Work with leaders across the value chain to gather the necessary information to track organizational performance with the aim of addressing cross-functional improvement opportunities
• Assist in formulating proper indicators across departments and lead team effort to produce data that will shed light on indicators, to understand execution performance, strengths and opportunities
• Provide business support to operations team as needed and interface with strategic customers when required
• Mentor junior analysts and support in systems training around the organization

Senior Enterprise Performance Analyst

Full-stack Engineer

• Develop full-stack web applications using modern TypeScript in a functional-first style.
• Implement clean, modern, and intuitive UIs that bring Figma mockups to life, collaborating closely with product designers.
• Build efficient, scalable, and secure backend APIs in Node and PostgreSQL.
• Collaborate with other engineers on the team through code reviews, mentorship, and pairing to maintain a high standard for technical excellence and feature delivery.
• Proactively improve and maintain our codebases to keep technical debt low and data models aligned with real-world domains.
• Support our systems in production by executing deployments, playing an active role in incident responses, and working with DevOps on operational and infrastructure improvements.
• Write and review design documents and lead technical discussions on system architecture.
• Work with QA Engineers to ensure that features are well-documented and fully testable.
• Participate in Agile development methodologies, including sprint planning, stand-ups, and retrospectives.

Senior Software Engineer, Full-Stack

Growth Marketing

• Support CARE’s market expansion in Switzerland with a focus on the Romandy (French-speaking region)
• Create, adapt and localize marketing messages, landing pages, newsletters and ads for French-speaking audiences
• Assist in planning, executing and optimizing digital marketing and growth campaigns (paid & organic)
• Identify and test growth opportunities and unconventional acquisition ideas
• Support CRM initiatives (email journeys & push notifications)
• Analyze campaign performance and customer funnels to derive actionable, actionable insights

Growth Marketing Trainee

• Track and monitor clinical staff training completion, including study-specific and mandatory compliance training.
• Support delegation processes during study start-up by verifying that training aligns with assigned roles.
• Ensure documentation of training is complete, current, and meets ICH-GCP, SOP, and sponsor requirements.
• Support DOA matrix setup and maintenance by confirming training completion and role assignments.
• Work cross-functionally to ensure delegation readiness for protocol activities and study transitions.
• Upload and maintain essential staff training records, certifications, and staff documents in the eISF and associated systems.
• Ensure that site staff training records are audit-ready and aligned with regulatory and sponsor expectations.
• Collaborate with internal stakeholders to support study training and access coordination across study phases.
• Participate in team meetings and contribute to documentation and communication tools to enhance team efficiency.
• Escalate issues or delays to senior team members as appropriate to ensure study and site compliance timelines are met.
• Communicate effectively with internal staff, sponsors, and vendors regarding compliance tasks and timelines.
• Assist in problem-solving training, or access issues, contributing to solutions in collaboration with the broader team.

Specialist, Study Training Compliance – DOA Management

Account Manager

• Builds and Leads the Recruitment Partner Ecosystem
• Identifies, evaluates, and selects Patient Recruitment Partners and Patient Advocacy Organizations (PAOs) based on therapeutic expertise, reach, compliance, and operational maturity.
• Leads RFP/RFI processes, negotiates MSAs, SOWs, budgets, and performance-based agreements in partnership with Patient Recruitment and Legal, and onboards mission-aligned partners to expand community reach and improve access for underserved populations.
• In collaboration with Campaign Managers, defines and oversees the recruitment partner strategy across all trials, aligning partner efforts with study needs and enrollment goals.
• Establishes performance and compliance expectations (GCP, IRB, HIPAA, SOPs, etc...), serves as the primary partner liaison, and provides ongoing guidance while overseeing financial management, ROI analysis, forecasting, and audit readiness.
• Continuously identifies inefficiencies and implements scalable, automated processes to support sustainable organizational growth.
• Manages Partner and PAO Performance, Accountability, and Operational Execution
• Owns performance management across Recruitment Partners and PAOs to ensure delivery against contracted screening and enrollment commitments outlined in SOWs.
• Monitors recruitment funnel metrics, referral quality, pacing, and conversion rates to identify risks, gaps, and optimization opportunities, and drives corrective actions when performance falls short.
• Conducts regular performance and business reviews to enforce accountability, ensure adherence to scope, compliance, quality, and mission alignment, and validate partner value.
• Serves as the primary point of contact, building trust-based relationships while proactively resolving issues, aligning expectations, and co-developing improvement plans.
• Strengthens operational efficiency and scalability by refining SOPs, workflows, and playbooks, and implementing automation and process improvements as appropriate.
• Leads Cross-Functional Recruitment Strategy and Alignment
• Partners closely with Patient Recruitment, Clinical Operations, Marketing, and Analytics to develop, align, and execute recruitment strategies across trials.
• Drives cross-functional planning, prioritization, and decision-making to ensure recruitment approaches support study needs, enrollment goals, and organizational priorities.
• Synthesizes data, operational insights, and industry trends into clear strategic recommendations and communicates progress, risks, and opportunities to leadership and trial teams to continuously refine recruitment strategy and maximize partner effectiveness.

Associate Director, Patient Recruitment Partnerships

Clinical Research

• Perform independent venipuncture; manage difficult draws and re-attempts per protocol.
• Collect, label, process, package, and ship biospecimens; maintain chain of custody and temperature controls.
• Set up/tear down event sites; prepare kits/supplies; uphold aseptic technique and biohazard safety.
• Communicate clearly with participants and on-site teams; escalate issues promptly.
• Ability to understand and follow institutional SOPs.
• Participate in recruitment and pre-screening events (may be multiple locations).
• Assist with preparation of outreach materials.
• Request medical records of potential and current research participants.
• Schedule visits with participants, contact with reminders.
• Obtain informed consent per Care Access Research SOP, under the direction of the Clinical Research Coordinator (CRC).
• Complete visit procedures as required by protocol, under the direction of the CRC.
• Record data legibly and enter in real time on paper or e-source documents.
• Request and issue study participant payments.
• Update all applicable internal trackers and online recruitment systems.
• Assist with administrative tasks such as copying, scanning, filing, mailing, emailing, etc.
• Maintain adherence to FDA regulations and ICH guidelines in all aspects of conducting clinical trials.