CTMS Operations Manager

CARE

. The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

The CTMS Operations Manager owns CTMS platform governance, technical support for other Care Access users, operational reporting, and the CTMS operations team that executes these requirements.
This role is both people leader and technical owner: final gatekeeper for CTMS site and study builds, owner of platform/configuration standards and release/change control, primary liaison to our CTMS vendor(s), SSU, Source, Study Ops, and QA, and lead for CTMS-sourced operational reporting.
The role ensures build quality, SOP/GxP compliance, audit readiness, and continuous improvement of CTMS processes and KPIs.

Requirements

What you’ll need

Deep working knowledge of CTMS configuration, study builds, and operational governance (Experience with Conductor, Florence, Veeva, or comparable CTMS preferred)
Proven people management skills: hiring, coaching, performance management and capacity planning
Strong stakeholder management and ability to operate cross-functionally with SSU, Study Ops, QA and vendor teams
Technical fluency: ability to read/run platform queries, understand integrations, and drive release testing
Strong written/verbal communication, documentation skills, and attention to detail
Familiarity with ICH-GCP, SOPs, and audit processes
Bachelor’s degree preferred (or equivalent experience)
5+ years of CTMS/platform or clinical systems experience, with 2+ years in a team lead/managerial role or equivalent leadership experience
Preferred certifications: CTMS platform admin certs, GCP/clinical research certifications, or relevant technical certifications

Benefits

Comp & perks

Paid Time Off (PTO) and Company Paid Holidays
100% Employer paid medical, dental, and vision insurance plan options
Health Savings Account and Flexible Spending Accounts
Bi-weekly HSA employer contribution
Company paid Short-Term Disability and Long-Term Disability
401(k) Retirement Plan, with Company Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CTMS configurationstudy buildsoperational governanceplatform queriesintegrationsrelease testingoperational reportingSOP complianceGxP complianceaudit readiness

Soft Skills

people managementhiringcoachingperformance managementcapacity planningstakeholder managementcross-functional collaborationwritten communicationverbal communicationattention to detail

Certifications

CTMS platform admin certsGCP certificationclinical research certificationrelevant technical certifications