Cardinal Health

Financial Planning and Analysis

• Serve as technology liaison with strategic SaaS providers
• Technology business partner to business process owners
• Supports updates of commercial agreements
• Accountable for daily technology operations
• Configures SaaS software
• Works with SaaS suppliers on major releases
• Tests data refreshes and other technical changes
• Ensures Cardinal data is properly integrated with SaaS applications
• Manages defects and enhancements
• Manages system outages & major incidents

Finance Operations Analyst, Consultant

Customer Success Manager

• Hire, supervise, train and develop the Transportation Customer Success team in both the US and the Philippines.
• Proactively identify risks related to transportation execution, onboarding and systems integrity.
• Promote knowledge sharing and cross-training to build team capability and resilience.
• Escalate critical issues and lead resolution efforts in partnership with relevant teams.
• Review daily Pharma FDC on-time departure reports.
• Analyze delivery performance and generate daily courier scorecards and shipment-level drilldowns.
• Follow up on escalated customer service issues including missing/damaged controlled totes and OS&D.
• Monitor delivery performance for high-priority and at-risk accounts.
• Verify late route notifications are being delivered as expected.
• Review and approve add-on and Central Fill invoices.
• Investigate and respond to in-progress claims in coordination with ECIB and Pharma DC teams.
• Audit and optimize customer delivery windows.
• Collaborate with couriers to improve underperforming routes and delivery sequencing.
• Review high-risk routes and high-cost override rates.
• Lead transportation systems maintenance supporting product movement across the supply chain.
• Manage TMS configurations including carrier setup, customer accounts, route maintenance, and rate structures.
• Prepare and load carrier contracts and rates; maintain carrier data in TMS and freight payment platforms.
• Resolve load and rating issues and ensure accurate shipment planning and execution.
• Provide support for SAP and TMS settings through reporting and mass maintenance.
• Ensure accurate data entry and maintenance of transportation systems and SOPs.
• Build cross-departmental relationships to strengthen partnerships and ensure client retention.
• Create and document logistics processes and system requirements for customer onboarding.
• Continuously innovate onboarding processes to enhance client experience.
• Escalate risks to onboarding completion identified during master data execution.
• Demonstrate working knowledge of logistics systems, rate structures, and contract maintenance.
• Partner to resolve major issues and support logistics projects.
• Build relationships across Procurement, Operations, and Network Operations teams.
• Act as a mentor to less experienced colleagues and proactively support team members.
• Review courier depot audits and coordinate scheduling with QRA.
• Ensure completion of required training in mySpark.
• Maintain and update system SOPs in compliance with internal audit controls.
• Prepare for and attend daily/weekly operational meetings.
• Lead or contribute to complex projects of large scope.
• Participate in policy and procedure development to achieve departmental goals.
• Identify and analyze routine system issues, document occurrences, and collaborate on resolutions.
• Identify opportunities for process improvements and efficiency gains.

Director, Transportation Customer Success

Human Resources

• Serve as a subject matter expert (SME) for Tier 1 HR Service Center processes, policies, and tools.
• Provide real-time guidance and escalated support to Tier 1 advisors to ensure accurate and complete resolution of employee inquiries.
• Support intake resolution for general HR inquiries, employee data changes, workforce compliance, payroll/timekeeping, and leave-related questions.
• Step in to directly handle case work and system transactions for escalation or high profile situations.
• Act as process owner for Tier 1 intake workflows, ensuring standard work, consistency, and adherence to SLAs.
• Develop, maintain, and validate employee-facing knowledge articles and local work instructions (LWIs) to ensure clarity and accuracy.
• Identify trends, gaps, and root causes in Tier 1 case handling and recommend process improvements or automation opportunities.
• Partner with Global Process Owners (GPOs) to support enhancements to HR service delivery and technology solutions.
• Support onboarding and training of new Tier 1 advisors, ensuring readiness across tools, processes, and customer service expectations.
• Provide ongoing coaching, feedback, and knowledge reinforcement to Tier 1 teammates and Tier 1 Supervisors.
• Promote a strong customer service culture grounded in empathy, professionalism, and accuracy.
• Represent the HR Service Center Tier 1 function in cross-functional projects, initiatives, and enterprise HR programs.

HR Operations Advisor

Manager

• Lead day-to-day operations and supervises professional employees, frontline supervisors and/or business support staff on and off-shore
• Provide thought leadership related to quarterly MBO development and FY goals
• Evolve and enforce governance related to ITSC support of projects, programs and initiatives
• Collaborate with Cardinal Health Philippines counterparts as needed to ensure unity of effort and alignment on key processes
• Seek to minimize adverse impact on the ability of employees, contractors and customers to use IT resources
• Be a catalyst for action with subordinates, peers, and others at various management levels
• Develop use cases that support continued investment in automation (AI, ML, RPA) and partner with internal and external partners on same
• Supervisory oversight of Workforce Management – Analytics, Metrics, Operations and automation
• Continuously challenge ITSC processes as well as support processes/workflows of Tier II and Tier III partners
• Lead globally diverse teams, take calculated risks, and pitch innovative solutions to leadership
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.

IT Service Center Manager

QA Engineer

• Lead and coordinate temperature mapping studies across Canadian distribution centers, including vendor collaboration, sensor setup, data collection, analysis, and report preparation
• Manage temperature excursions and warehouse deviations; partner with Operations to investigate root causes and implement corrective actions
• Administer change controls related to temperature-controlled storage areas
• Monitor and respond to on-site alarm notifications in partnership with Operations
• Oversee temperature excursions during transportation, gather required investigation data, and work with suppliers to assess product impact
• Collaborate with Transportation and Operations to investigate issues and implement corrective/preventive measures
• Conduct temperature-related qualification studies (e.g., lane qualification) as needed
• Serve as the Subject Matter Expert (SME) for Temperature Management during internal and external audits
• Support temperature management programs for Pharmaceutical and Medical Distribution
• Develop, update, and maintain temperature management Standard Operating Procedures (SOPs)
• Manage calibration programs for critical-to-quality equipment

Senior Specialist, Quality Assurance

• Provide support for WaveMark accounts, which could range from a single hospital department to an IDN (Integrated Delivery Network).
• Cultivate relationships with new and established customers to ensure successful customer experience.
• Complete site visits to each customer account with appropriate frequency.
• Master the full range of WaveMark products/services and keep up with new releases.
• Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to WaveMark policies and procedures.
• Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure successful installation and adoption of the WaveMark solution.
• Serve as a subject matter expert with customers for on-site troubleshooting technical issues.
• Participate in product development initiatives including new product design, documentation review, and ensure that customers benefit from new products and enhancements.
• Drive improvement in key Account Health metrics.
• Communicate system updates to local clinical staff and super- users.
• Ensure all account-level meetings and conversations are documented.
• Work closely with customer service team to help support customer service issues.
• Deliver local staff solution training i.e..., Mobile Hospital, Dashboard, and system reports.
• Deliver hospital-level Quarterly Business Reviews to key stakeholders that will help drive towards customer goals and WaveMark best demonstrated practices.
• Able to travel 75-80% of time.

Customer Success Consultant

Account Manager

• Managing Cardinal’s Nuclear Pharmacy sales
• Manage direct sales to promote Cardinal Health’s NPS solutions to achieve revenue plan
• Develop NPS business and build relationships with executive stakeholders
• Identify and manage Key Opinion Leaders
• Grow NPS top line revenue to meet or exceed budget
• Ensure appropriate after sales support

Senior Territory Manager, Nuclear Sales

Engineer

• Apply expertise in software development techniques, languages, and APIs to build robust solutions
• Ensure the quality, reliability, and maintainability of developed solutions through best practices and testing
• Contribute to system design and architecture, ensuring successful implementations and minimizing production risks
• Diagnose and resolve complex system issues, including production outages, efficiently and effectively
• Participate actively in all phases of the Agile development lifecycle (sprint planning, stand-ups, retrospectives)
• Collaborate with business stakeholders (e.g., Regulatory, Quality) to understand processes and translate requirements into technical solutions

Application Development and Maintenance Engineer

Business Development Rep

• Business Development – engage, navigate and close for services across industry functional teams (Marketing, Market Access, Sales/Sales Ops, Business Insights, Medical).
• Present to and persuade existing and prospective clients in order to achieve department sales goals, while maintaining long-term customer satisfaction and retention.
• Accountable for resource allocation and budget management.
• Industry Leadership Alignment – access and influence industry leadership to align on specialty market approach by leveraging SNS capabilities
• Internal Cross-Functional Management – lead internal SNS teams to deliver compelling partnership rationale, program execution and client satisfaction
• Program Production & Execution – identify, create and evolve service offerings that meet the needs of industry partners and drive value to member practices. Design program content in collaboration with national disease state thought leaders.
• Client Satisfaction – establish a high level of communication across industry functions and leadership to track performance, satisfaction and new strategic opportunities. Host regular status calls and quarterly business reviews.

Director, Industry Services – Urology Business Development

Data Analyst

• Develop and maintain dashboards, scorecards, and data visualizations using tools such as Tableau, Power BI, or similar platforms.
• Use SQL, Alteryx, Python, or other analytics tools to manage, transform, and analyze complex datasets.
• Apply AI/ML techniques (e.g., predictive modeling, clustering, NLP, forecasting) to support business decision‑making and uncover new opportunities.
• Automate manual processes and build scalable, repeatable data workflows that improve efficiency and data quality.
• Collaborate with cross‑functional partners to gather requirements, translate business needs into analytical solutions, and adapt to shifting priorities.
• Communicate insights clearly and effectively to technical and non‑technical stakeholders through presentations, reports, and data storytelling.
• Contribute to the design and enhancement of data platforms, analytics processes, and governance practices.
• Mentor junior analysts and support the development of best practices across the analytics team.

Senior Data Analyst, Data Analytics

• Apply financial concepts and principles in a collaborative environment.
• Work on financial planning projects and analysis.
• Prepare and interpret financial reports as part of team initiatives.

Senior Analyst, Financial Planning

• Detailed knowledge and support for all SAP Finance and Controlling areas (FI/CO) for implementation of ERP for manufacturing operations
• Collaborate with EIT, business units, team members and cross functional teams to identify requirements, identify deliverables, recommend solutions design, integration, testing and deployment of SAP solutions
• Validate SAP FI/CO configurations and test finance process in SAP related to general ledger, accounts receivable, accounts payable & payments, cash/bank and treasury functions, cost center accounting, product costing, manufacturing & cost accounting, inventory valuation
• Design, create and troubleshoot reports for end users to meet business needs
• Provide on-going training to end users of SAP FI/CO and Reporting Tools
• Identify and help resolve design issues, recommended process design changes and fixes root causes on repeated functional and system issues
• Develop strong partnerships with Finance Business Owners to understand reporting needs
• Analyzes and designs basic functional process improvements
• Utilizes technology to automate financial processes
• Delivers complex projects in a fast-paced, team environment
• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Encourages informed Risk-taking and acts as a catalyst for innovation at Cardinal Health; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources.
• Interprets internal/external business issues and adapts work priorities in area

Senior Advisor, Financial Systems – SAP FI/CO

Technical Program Manager

• Lead and deliver complex IT programs and projects with long‑term impact
• Build and manage project plans, budgets, timelines, and resource allocations
• Collaborate across IT, business units, and external vendors to drive successful outcomes
• Identify risks, resolve issues, and ensure adherence to governance and quality standards
• Provide executive‑level project updates, metrics, and insights
• Recommend improved processes, tools, and project management practices
• Mentor junior project managers and contribute to a strong project delivery culture

IT Program Manager

Sales

• Responsible for driving growth within the region.
• Drive sales execution to achieve both territory and customer specific objectives to support existing & new business.
• Create a high-performance culture through robust performance management and talent development.
• Foster and support effective teamwork, accountability and innovation.
• Bring consistency and predictability to expectations, reinforce sales discipline, educate and drive accountability within sales team.
• Be active in the region through coaching, ride-alongs, and customer visits.
• Builds and maintains relationships with key accounts in region.
• Collaborate across Cardinal Health to influence support for mutually beneficial outcomes within the segment.
• Demonstrate professional development initiatives: keep abreast of competitive landscape, market insights, and effectively communicate across key internal and external stakeholders.
• Act as a change agent by leading change and helping others to understand and implement change to ensure business objectives are met.
• Attend and participate in sales meetings, training programs, conventions, and tradeshows as directed; overnight travel required, up to 1 week at a time.
• Perform other job-related duties as requested to ensure sales goals and objectives are met.

Region Director, Sales – Nursing Care Products

Recruitment

• Managing the candidate interview process including all scheduling, administrative and logistical details
• Facilitate the candidate on-boarding process by creating offer letters, initiating and monitoring background screenings, providing orientation details, and submitting candidate paperwork for processing